We are using IBM Robotic Process Automation (RPA) for virtual business automation.
Technical Consultant/Team Lead at a tech services company with 51-200 employees
An affordable solution that caters to the needs of its users but lacks stability
Pros and Cons
- "The initial setup is very easy."
- "Capturing GUI operations is very easy, but capturing IBM Logistics automation is hard. It does not always work with browsers or automotive applications like SAP."
What is our primary use case?
What needs improvement?
It may be easier to capture objects in the features, but we face more difficulty with other tasks, such as automating processes on US-based sites. Capturing GUI operations is very easy, but capturing IBM Logistics automation is hard. It does not always work with browsers or automotive applications like SAP. On the other hand, some commands help capture operations.
For how long have I used the solution?
I have been using IBM Robotic Process Automation (RPA) for the last three years. My company has a partnership with the solution.
What do I think about the stability of the solution?
I rate the solution's stability as five out of ten because the server site experiences memory overload. Similarly, the client's site encounters high memory usage when specific applications remain open for two to three days.
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What do I think about the scalability of the solution?
I rate the solution's scalability as five out of ten.
How are customer service and support?
Customer support is helpful, and the community is sufficient. However, there is a need for additional educational resources. I will give the service and support a rating of six out of ten.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
We have an automation-enabled solution partner.
How was the initial setup?
The initial setup is very easy. Sometimes our customers experience a high setup time during database creation. It takes only one hour to set up if you're prepared with databases, rows, and access to the database.
What's my experience with pricing, setup cost, and licensing?
I rate the pricing ten out of ten. So, the pricing is very good for me.
What other advice do I have?
Overall, I rate the solution six out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer:


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Updated: June 2025
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