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IBM Robotic Process Automation (RPA) Primary Use Case

SM
AVP at a comms service provider with 51-200 employees

It's used at a high level by about 100 users. A few of them are customer agents and a few of them are in the operations team. Currently, the product is deployed on a container-based platform, called Cloud Pak. We have created containers for our solutions for Automation on the OpenShift cluster.

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Senior IT & Business Consultant at a computer software company with 51-200 employees

We are a solution provider and we have been working on selling the IBM RPA product during 2020. We are primarily dealing with the on-premises version because our clients are not willing to use the cloud because of issues with their data. We have a lot of banks as clients, and it is a problem for them to use cloud versions.

One of our primary use cases is creating chatbots for clients, such as financial institutions.

Other things that we can automate are tasks like dealing with incoming credit processes, and administrative processes such as invoicing. These are the processes that take a lot of time.

We have not generated any sales yet, but we have experience with the product and are working on selling it.

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Director General at MindCraft Mexico

We use IBM RPA to perform customer credit risk analogies. It analyzes all the information coming from the customer.

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Learn what your peers think about IBM Robotic Process Automation (RPA). Get advice and tips from experienced pros sharing their opinions. Updated: January 2022.
564,599 professionals have used our research since 2012.
SR
Senior Solution Engineer at Stream I.T. Consulting Ltd.

In my experience, we've done IBM RPA implementations for payment processes and intercompany processes for our customers. Basically, the process is as follows: it interacts with the banking website and collects the necessary data for validation and approval in SAP.

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Project Manager at Montreal Oficial

We use RPA to test mainframe solutions because they never change.

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Learn what your peers think about IBM Robotic Process Automation (RPA). Get advice and tips from experienced pros sharing their opinions. Updated: January 2022.
564,599 professionals have used our research since 2012.