AmilaDantanarayana - PeerSpot reviewer
Presales manager at Mitra Innovation
Real User
Top 5Leaderboard
Easy to set up CRM that is used to track sales opportunities and lead generation activities
Pros and Cons
  • "The ability to track revenue and complete forecasting has been the most valuable feature."
  • "This solution could be improved if it offered more opportunity to customize how it is used, including adding different rules."

What is our primary use case?

We use this solution to track sales opportunities and lead generation.

What is most valuable?

The ability to track revenue and complete forecasting has been the most valuable feature.

What needs improvement?

This solution could be improved if it offered more opportunity to customize how it is used, including adding different rules. 

For how long have I used the solution?

I have been using this solution for three years. 

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HubSpot CRM
May 2024
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What do I think about the scalability of the solution?

The scalability of this solution could be improved. 

How was the initial setup?

The initial setup is straightforward. 

What was our ROI?

Yes, we do see return of investment using Hubspot.

What's my experience with pricing, setup cost, and licensing?

We use a paid version of Hubspot and we have an annual license.

What other advice do I have?

I would rate this solution an eight out of ten. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
CBDO at Rainex
Vendor
Top 20
Reliable and user-friendly solution to create a pipeline for sales
Pros and Cons
  • "HubSpot CRM has the most reliable and user-friendly options."
  • "I cannot upload a long recorded Zoom conversation to HubSpot."

What is our primary use case?

Since HubSpot CRM has the most reliable and user-friendly options, we decided to use it to create a pipeline for sales and understand our customer's journey from scratch to integration.

What is most valuable?

HubSpot CRM has the most reliable and user-friendly options.

What needs improvement?

I cannot upload a long recorded Zoom conversation to HubSpot. I have had some difficulties with HubSpot CRM concerning duplicating contact and pipeline sales. HubSpot CRM's user interface should be made easier.

For how long have I used the solution?

I have been using HubSpot CRM for four to five months.

What do I think about the stability of the solution?

HubSpot CRM is a stable solution. We have added the open version of HubSpot to our Google Calendar, which works stable. We get messages from there telling us that our new customers want to book a meeting or have a conversation.

What do I think about the scalability of the solution?

Five people are using HubSpot CRM in our company.

How are customer service and support?

I contacted HubSpot CRM's customer support team because I could not upload large files to the solution. They told me that I needed to use HubSpot CRM's premium account.

How was the initial setup?

The initial setup of HubSpot CRM is easy. I taught my colleagues to use it for ten minutes, and they found it user-friendly and understandable.

What other advice do I have?

We are using the cloud version of HubSpot CRM. I would recommend others to use HubSpot CRM.

Overall, I rate HubSpot CRM an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
HubSpot CRM
May 2024
Learn what your peers think about HubSpot CRM. Get advice and tips from experienced pros sharing their opinions. Updated: May 2024.
770,394 professionals have used our research since 2012.
Real User
Simple to install and maintain, but you must be thorough with the product
Pros and Cons
  • "The interface is good."
  • "The pricing could improve."

What is our primary use case?

We use HubSpot CRM for sales.

What is most valuable?

The interface is good.

HubSpot CRM is good.

What needs improvement?

The pricing could improve.

You must be completely thorough with the product.

For how long have I used the solution?

I have been working with HubSpot CRM for two years.

We are working with the latest version.

It's the paid version. We use the SaaS model.

What do I think about the stability of the solution?

HubSpot CRM is a stable solution.

What do I think about the scalability of the solution?

HubSpot CRM is a scalable product.

We have approximately 10 users in our organization who are in Sales.

How are customer service and support?

I have not contacted technical support. I don't directly deal with support.

Which solution did I use previously and why did I switch?

Previously, we did not use another solution.

How was the initial setup?

It was easy to set up.

It took two weeks to deploy.

One person can maintain this solution.

What about the implementation team?

The deployment was a collaboration between our own team and a third-party team.

What's my experience with pricing, setup cost, and licensing?

I am not aware of the licensing fees.

What other advice do I have?

I would recommend this solution to others who are interested in using it.

I would rate HubSpot CRM a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Business Development Manager at a computer software company with 51-200 employees
Real User
Simple initial setup and scalable
Pros and Cons
  • "I am working in a small company. We have a sales teams that consist of 10 people. HubSpot CRM is scalable and easy to use."
  • "In HubSpot CRM there are many subscription models. Some things are limited compared to the subscription models. For example, I cannot track all the tasks that I have in CRM at once. I need to click on the specific deal to see what the task is. This could improve in the future."

What is our primary use case?

I am using HubSpot CRM in business development and sales to keep track of my clients, such as deals, tasks, and notes.

What needs improvement?

In HubSpot CRM there are many subscription models. Some things are limited compared to the subscription models. For example, I cannot track all the tasks that I have in CRM at once. I need to click on the specific deal to see what the task is. This could improve in the future.

For how long have I used the solution?

I have been using HubSpot CRM for approximately six months.

What do I think about the scalability of the solution?

I am working in a small company. We have a sales teams that consist of 10 people. HubSpot CRM is scalable and easy to use.

How are customer service and support?

I have not used technical support.

Which solution did I use previously and why did I switch?

I have previously used Salesforce and Bitrix. Bitrix was a very poor solution.

How was the initial setup?

The initial setup was straightforward.

I rate the initial setup of HubSpot CRM a four out of five.

What about the implementation team?

There is little maintenance required, we have our head of sales who is in charge of HubSpot CRM.

What's my experience with pricing, setup cost, and licensing?

There is a cost for the solution. However, I am not aware of the price.

What other advice do I have?

HubSpot CRM is one of the best CRMs I have used.

I rate HubSpot CRM an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
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Updated: May 2024
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Buyer's Guide
Download our free HubSpot CRM Report and get advice and tips from experienced pros sharing their opinions.