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RyanSchader - PeerSpot reviewer
Senior System Engineer at a financial services firm with 501-1,000 employees
Real User
Top 20
Easy to use with fast disaster recovery and near synchronous replication
Pros and Cons
  • "We're able to replicate all of our data and be able to bring up an entire data center within a matter of minutes, which has become our go-to for our resiliency within both of our data centers."
  • "Recently, they started forcing everybody to use a Linux-based appliance for their z/VMs. That appliance has been extremely touchy and, in some cases, problematic."

What is our primary use case?

We use it mainly for our disaster recovery, so we replicate our production VMs between our data centers.

How has it helped my organization?

The solution meets our high availability and disaster recovery needs.

What is most valuable?

The disaster recovery reviews itself and it has the ability to fail over within seconds and get new machines up and running on a new data center in a matter of minutes.

It's pretty easy to use. It depends on how detailed you get into the product. If you get real detailed into the product with some of its backup capabilities, it can get a little bit more detailed, for example. However, for the disaster recovery piece itself, it's it's pretty easy to use.

The near synchronous replication is effective. It works really well. The replication and the RTO, RPO times are pretty much the best in the industry.

We saw some benefits right away in that we were understanding that we were now highly available. We also started to see more and more benefits as time went on.

It helps protect virtual machines in our environment.

Our downtime and our ability to replicate happen within seconds. We've seen other products that take about five minutes. Now, we take seconds to get things back up and going. Therefore, the loss of data is virtually nothing. We've been extremely happy with that. 

It's helped reduce downtimes in pretty much any situation. We've had instances where a data center or a cluster in a data center was down or we were having problems with it and being able to have that replicated data being able to be spun up within a matter of minutes. It's significantly helped where if we didn't have that ability, we were probably looking at at least three to four hours, if not a day, of downtime. We're talking about the difference between minutes of downtime versus hours to potentially days.

With Zerto we haven't had any any actual instances where ransomware or anything like that actually comes up. We do yearly testing where we'll fail over an entire data center. While we haven't had any malicious incidents, we've had success with conceptual testing.

Zerto hasn't necessarily reduced the overall testing in our organization. We still have to do the testing. That said, it's reduced the time in which it takes to perform that testing. So, we still have our requirements to do yearly testing. However, it's at least reducing the amount of time it takes. Before, the testing would take an entire weekend and multiple departments in order to complete it. Now we're finishing our testing in a matter of hours. We're knocking off quite a bit of time with Zerto - plus hours of time in order to complete testing.

Zerto is now our resiliency strategy. We're able to replicate all of our data and be able to bring up an entire data center within a matter of minutes, which has become our go-to for our resiliency within both of our data centers.

What needs improvement?

Recently, they started forcing everybody to use a Linux-based appliance for their z/VMs. That appliance has been extremely touchy and, in some cases, problematic. However, there were Windows-based z/VMs prior, and we never really had issues with them. But now we're running into problems where certificates aren't able to be imported for things like LDPAPS and SSL. We've run into actual downtime with the z/VMs recently, which is new to the Linux app appliance. Overall, the appliances had some bugs, and they've not been as reliable as they were in the past.

Buyer's Guide
HPE Zerto Software
October 2025
Learn what your peers think about HPE Zerto Software. Get advice and tips from experienced pros sharing their opinions. Updated: October 2025.
872,655 professionals have used our research since 2012.

For how long have I used the solution?

I've been using Zerto for a little over 4.5 years.

What do I think about the stability of the solution?

There are the no real lag issues, We've only had a couple of instances where the system has been down, and wasnew since our Linux appliance install. Overall, it's been pretty reliable with the caveat that the new Linux appliance has had some downtime. Prior to that, we hadn't had any. 

What do I think about the scalability of the solution?

Scalability's been good. There's a couple of instances where they could allow for some more local replication, however, scalability has been good.

How are customer service and support?

I quite frequently contact technical support. On most things, they have been pretty good. The issues that we've had with that z/VM, those tickets can take quite a while. I have one ticket that's been open for about four and a half months now. They're still trying to figure out some of the bugs within their system, which has caused some tickets to take longer than they really should.

The quality of response has been pretty good. Maybe 7  or 8 out of 10 are quality responses. They're they're pretty good, pretty knowledgeable. Again, there are some instances where they're still learning the system as well, or there's something new, and it's a little bit odd; however, other than that, their answers are typically pretty spot on and pretty well documented.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

We used to build products by Nutanix. Their RTO times were much higher. That's about the only solution that I've used at least recently.

I wasn't part of that decision making process. Zerto had been onboarded by the time I came on to to the team here.

How was the initial setup?

The deployments have been pretty easy as long as you have your network topology figured out. If you're just starting up a brand new appliance, and you're running through a setup, signing IPs , et cetera, you have to make sure that the z/VMs can talk to each other. It's a pretty easy process.

Usually, for the setup, we have the SME, which is me, and then a backup to be a second pair of eyes, however, a lot of the work is been done just by myself.

In terms of maintenance, there are updates that need to be applied. The certificate imports need to happen depending on expiration dates. There also is their key cloak integration for authentication, and that requires some upkeep as well depending on how you're signing permissions and what you're signing permissions for.

What about the implementation team?

I've done redeployments myself, for example, when we switched over from Windows to Linux to z/VMs. That was all in-house. At the time when they did their very first deployment, they had used a third party vendor to assist with that. We've not needed them since. 

What's my experience with pricing, setup cost, and licensing?

I don't have any visibility on the pricing. 

What other advice do I have?

We're a Zerto customer.

I'd rate the solution eight out of ten. 

New users need to understand the product prior to deployment and make sure that they're taking the time to whiteboard this out. Your VRAs are going to take up a good amount of space. So users need to understand that when you're replicating data over, you are making a second copy of that data, and understand what your test scenarios are going to be. You need to understand if you need things like a test environment to actually be within Zerto since that will be taking up more space. Overall, people just be aware that the Linux appliances still have to have their bugs worked out. For first-time users, especially, I would keep those deployments as simple as possible to start.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1850805 - PeerSpot reviewer
Sr. Data Scientist at a tech vendor with 10,001+ employees
MSP
Top 20
Helpful for capacity planning, quick restoration, and security
Pros and Cons
  • "The continuation to the public cloud has been especially helpful where I can pretty much work with things like hosts and clusters as part of the data center."
  • "A slight disadvantage of Zerto is that it requires the Windows Server operating system as the base OS. Over time, I would like to see more offerings in that regard. There should be more deployment options other than just the Windows operating system."

What is our primary use case?

A lot of our focus area has been around capacity planning that includes virtual machine rightsizing and then construction for failover and resiliency-type models. The other area that is important to us is looking at data in motion, data at rest, and data in transit.

By implementing Zerto, we wanted to be able to go ahead and focus a lot on workload migration and disaster recovery.

How has it helped my organization?

I can quickly restore data by reverting anything with more or less a nightly backup. I can pretty much have the data through recovery checkpoints, and each of the checkpoints can only be around five seconds apart.

When I need to work a lot with VPGs, it has a lot of capabilities for that. Monitoring is also very important for us. We do work with Splunk, and I am looking a lot around for logs, metrics, and traces. The capabilities that I get are system throughput, and CPU and RAM input/output.

I have used Zerto for immutable data copies. I have pretty much followed a 3-2-1 strategy. We have three copies of production data and two backup copies. We have two different media and then one off-site copy. It has this offering there.

It's helping very much in terms of the malware. They have a ransomware protection capability.

I have used other solutions jointly with Zerto. What is happening is that they have a focus on isolating and locking with a cyber resiliency vault, and what I have been doing more or less around the vault is working with the Delinea Privileged Access Manager solution. So, some areas have intersections with other tools in our stack. I would love to continue seeing more use cases out of Zerto so that I do not have to defer this anywhere else.

It has enabled us to do disaster recovery (DR) in the cloud, rather than in a physical data center. I think of it as a cloud migration tool. Having DR in the cloud is very important for our organization. I use it with Microsoft Azure.

With Zerto, I have seen five-second near-synchronous replication, so there are thousands of checkpoints in one day, and then afterward, I can have a periodic backup. I can space it out between twelve-hour snapshots. We can have one to three checkpoints per day. I can recover to the state seconds before any sort of attack, and I can utilize Zerto's in-built orchestration and automation. I could easily fail over the entire site without any sort of disruption. Those are the things I see very much in terms of positives. There is a lot of information that it can gather with synchronous replication. The other thing is that I have seen other disaster and backup service offerings, and they very much focus on getting a container image installed or some sort of binary file and then deployment from there afterward.

I find it easy to migrate the data. Once somebody understands how Zerto works, particularly around areas for analytics and automation, with the reference architecture, they will be able to quickly deploy it.

I see a lot of visibility in terms of proactive management with SLA monitoring, run metrics, and other things. We are able to test infrastructure using live and personalized data. It, in turn, becomes very much of a team effort.

Zerto provides complete visibility in terms of storage and consumption data. We get to know the capacity and application volumes. I can also address compliance aspects, such as PCI DSS which is important for us as part of the RPO.

They have an intelligent, predictive infrastructure, so I can just pretty much determine the required compute storage and other server networking resources, whether it is on-premises or in the cloud.

It also saves recovery time. We pretty much monitor that information. In terms of time savings, we are able to ensure that we can set up a backup quickly, figure out the integration details with the use of APIs, and meet our requirements around client security. Afterward, there is the cost consideration. Better documentation on the restoration process would be helpful.

Ransomware is one area where we are using Zerto. If we were utilizing another solution, that might have only been AWS-specific, and we might have not gotten much assistance in proceeding with their public cloud vendor as a result. We might have to figure out what we can do around working with an XDR or another mode of ingesting that data for any vulnerabilities and how to focus on encryption thereafter. If we were to consider another vendor, some of them may not have support for Azure. They might be AWS-focused.

Zerto has helped to reduce our organization's DR testing. We can create failover tests seamlessly, and we can do this routinely. We are able to save time and look at how we can discern between RTO and RPO.

Zerto has not reduced the number of staff involved in overall backup and DR management. Our team size is still roughly the same. We have not seen our headcount change as a result, but we do not need to hire external consultants to support a project.

If I wanted to focus on operational recovery, which may be recovering instances in the database with a 15-second data loss, there are systems administrators designed to take care of that. With Zerto's offering, someone can utilize the Zerto solution as opposed to depending on any sort of manual human intervention.

What is most valuable?

The continuation to the public cloud has been especially helpful where I can pretty much work with things like hosts and clusters as part of the data center.

Zerto has near-synchronous replication. I like it very much. They had an acquisition and are now a part of HPE. I see it very much as a robust solution.

What needs improvement?

A slight disadvantage of Zerto is that it requires the Windows Server operating system as the base OS. Over time, I would like to see more offerings in that regard. There should be more deployment options other than just the Windows operating system.

The implementation is very quick and painless, but it would be good to have more information that is not case-sensitive. In the server portal, some fields are case-sensitive. It took some time for me to understand initially.

If a VPG goes down and an application host is not responding, I want to have a little bit more flexibility to automatically point the recovery to other hosts. I would like to see a little bit more flexibility to automatically sustain two applications in their most optimal state. If the VPG is going down and any of the recovery hosts are in maintenance mode, there should be a way for maximum flexibility so that it can automatically utilize Zerto to point that recovery to other hosts.

I want some more information about how to work with bare metal drives. I have been doing some work in capacity planning for using MDM and FormFactor cable and then looking at system throughput, App latency, and a lot of scripts in Linux. I would like to have a little bit more information for anybody needing to work with bare metal drives.

For how long have I used the solution?

I have been using Zerto for several years.

What do I think about the stability of the solution?

I have not seen any service disruption that impacted us. If anything like that were to occur, they would communicate it ahead of time.

What do I think about the scalability of the solution?

It is scalable. We have more than 20,000 endpoints.

How are customer service and support?

I do reach out to Zerto, and if there are any questions, we have a ticket in-house, so everyone is working on reviewing it at the same time. I would rate their support a nine out of ten. There are no negatives.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We were not using a similar solution. 

By bringing in Zerto, some legacy work has been discontinued. There is operational recovery, application migration, and application cloning. These are the three areas where Zerto has helped us.

How was the initial setup?

We have a cloud version. It is a public cloud.

Its initial deployment was straightforward. I have been trying to focus on capabilities and encryption and how a long-term retention repository works, at least looking at the data capture. Another thing is utilizing some information with APIs and cloud scaling. I have broken down a lot of my use cases, and we have Zerto on the public cloud. Based on that, I was able to figure out how to work with features like compute as well as storage.

Its implementation took about two to three months. In terms of maintenance, it requires maintenance. We focus a lot on metrics such as RTO and RPO monitoring. Somebody can also put it in maintenance mode operation.

What about the implementation team?

We had Zerto representatives, and we also had work done in-house. 

I work with a team. Other colleagues are also involved in the effort. We have a team of around ten employees.

Which other solutions did I evaluate?

We did look at a few other vendors' offerings, but we decided on Zerto. Our organization has a partnership with them, and the other thing was that there were a few industry events, and they were able to effectively make a pitch. Their demonstration was very effective. It was also something in which the client was interested in.

What other advice do I have?

To those looking to implement Zerto in their organization, I would advise creating use cases of their own and then trying to see how Zerto effectively helps them. A few areas where they can work are gathering information with the virtual machine rightsizing and being able to go ahead and create resiliency models. Afterward, they can look at compliance. For us, PCI DSS and locating the public cloud environment being used, which in our case was Microsoft Azure, were important. After they have created use cases on their own, they can come to Zerto and see how they are able to effectively handle it. If they are able to think through what they need, they can come up with specific questions and then get Zerto to effectively deliver.

I would rate Zerto a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Buyer's Guide
HPE Zerto Software
October 2025
Learn what your peers think about HPE Zerto Software. Get advice and tips from experienced pros sharing their opinions. Updated: October 2025.
872,655 professionals have used our research since 2012.
reviewer2730024 - PeerSpot reviewer
IT Architect at a hospitality company with 5,001-10,000 employees
Real User
Top 20
continuous data protection enables rapid recovery and reliable service
Pros and Cons
  • "HPE Zerto Software's continuous data protection or CDP is critical for our organization because it allows us to recover within seconds to minutes, and the journal allows us to pick a point-in-time recovery."

    What is our primary use case?

    We use HPE Zerto Software for disaster recovery, resiliency, and peace of mind.

    How has it helped my organization?

    It provides peace of mind, it allows us to feel confident knowing that the data protection platform is in-place and allows for rapid recovery in the event of data integrity failures, or platform disruptions.

    What is most valuable?

    The contextual help and simulation of HPE Zerto Software are the most valuable features. HPE Zerto Software's continuous data protection or CDP is critical for our organization because it allows us to recover within seconds to minutes, and the journal allows us to pick a point-in-time recovery. The journal allows us to recover from a point in time before an event occurred.

    What needs improvement?

    I cannot think of any ways HPE Zerto Software needs improvement, as I have used it at a previous company as well, and it is a reputably reliable platform.

    For how long have I used the solution?

    I have been using HPE Zerto Software for over several years.

    What do I think about the stability of the solution?

    I have not experienced any downtime, crashes, or performance issues with HPE Zerto Software; it is a reliable platform and it is very well-engineered.

    What do I think about the scalability of the solution?

    HPE Zerto Software scales with the growing needs of our organization.

    How are customer service and support?

    HPE Zerto Software's customer service and technical support have been fantastic.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    We used Veeam as our previous solution and we switched to HPE Zerto Software to ensure that we had a mutable backup, as well as synchronous replication.

    How was the initial setup?

    I don't perform setup and initial configuration, another team does that.

    What was our ROI?

    That amount of downtime would cost our organization in the millions.

    What's my experience with pricing, setup cost, and licensing?

    I don't operate in this vein of the business.

    Which other solutions did I evaluate?

    Veeam, Rubrik, ASR.

    What other advice do I have?

    HPE Zerto Software's recovery speed is very fast and reliable compared to the disaster recovery solution we used before. I would rate HPE Zerto Software overall as a ten; it is a fantastic product.

    Which deployment model are you using for this solution?

    Hybrid Cloud
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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    Data Analyst at a consultancy with 11-50 employees
    Real User
    Top 20
    Fast, easy to use, and helpful for disaster management
    Pros and Cons
    • "I like the automation of transferring data in the case of any disaster to our VMs. It is also easy to use and fast."
    • "Its price is a little bit on the higher side."

    What is our primary use case?

    We use it for disaster recovery and analytics.

    We use Zerto to help protect VMs in our environment. We are also using it for our Virtual Protected Group or VPG.

    How has it helped my organization?

    By implementing Zerto, we wanted disaster management, especially for our data. We did not want to lose data unnecessarily.

    Over time, I keep seeing different benefits of using Zerto.

    In terms of ease of use, Zerto is easy to use.

    Zerto has near synchronous replication. It is okay. It has been easy for me to use.

    Zerto is faster than other recovery solutions for real-time automation.

    Zerto makes it easy for me to navigate and move my data to the cloud. It has had a positive effect.

    Zerto has helped reduce downtime. There is about 25% reduction.

    Zerto has improved the data recovery time. It has saved me time. It is faster than what I was using before. Zerto has saved me a lot of time, but I do not have the metrics.

    Zerto has helped reduce our organization's DR testing by 30%. It has had a positive effect on our IT resilience.

    What is most valuable?

    I like the automation of transferring data in the case of any disaster to our VMs. It is also easy to use and fast. 

    What needs improvement?

    Its price is a little bit on the higher side. Other than the pricing, I do not have any areas for improvement. I am enjoying Zerto. Everything is working the way I want it.

    For how long have I used the solution?

    I have been using Zerto for the past two years.

    What do I think about the stability of the solution?

    Its stability is okay.

    What do I think about the scalability of the solution?

    Its scalability is okay. As we keep having more customers, we might have to scale it, but for now, it is good.

    How are customer service and support?

    I contacted them once, and I got a quick response. They are fast. I wrote to them, and I quickly got a response. The response was timely and effective.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    I was using Microsoft Azure backup before. I migrated to Zerto. Zerto is faster.

    How was the initial setup?

    It is deployed in the cloud. Its deployment was not too easy and also not difficult.

    Like every other team, it took us some time to get it going. It is not as easy as one, two, and three. It took us about one hour to get it going. That is why it is not too easy, but it is also not difficult.

    After installation, we took the entire day because we were trying to make sure everything worked fine.

    So far, I have not done any maintenance for Zerto.

    What about the implementation team?

    We had two people involved in its deployment.

    What's my experience with pricing, setup cost, and licensing?

    Zerto is a little bit on the higher side in terms of pricing. It would be better if they had a pay-as-you-go package.

    Which other solutions did I evaluate?

    I got a review from a friend and decided to give it a try. She asked me to give it a try to see how I could recover data fast and do other things without wasting time. I was looking for these features, and I got them with Zerto.

    What other advice do I have?

    I would advise knowing what you want in the software and why you are going for this software. If you want fast data recovery software, you should go for Zerto. I have been using Zerto for two years, and I have not had any reason for regret. New users who are going for Zerto would not regret their decision.

    I would rate Zerto an eight out of ten.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
    PeerSpot user
    IT Supervisor at a consultancy with 11-50 employees
    Real User
    Top 20
    Provides real-time analytics and monitoring, enabling our organization to quickly identify and resolve issues
    Pros and Cons
    • "The most valuable feature is the customization that allows me to set my protection group myself."
    • "I would like to see Zerto implement a pay-as-you-go model."

    What is our primary use case?

    I use Zerto to monitor replication, configure protection, and manage disaster recovery and performance.

    We implemented Zerto to manage disaster recovery and also for faster performance on backups and failovers.

    How has it helped my organization?

    Learning how to use Zerto can be easily achieved with some training and practice.

    Zerto has helped us reduce downtime, retrieve backups faster, and manage our workload more efficiently.

    Zerto has reduced downtime by 20 percent and helps protect the VMs in our environment.

    It is 25 percent faster at recovering data compared to IBM Spectrum Protect.

    Zerto has helped save four hours per week in recovery situations and has reduced our disaster recovery testing by 30 percent. We have used five percent of those savings towards other value-added tasks.

    It has positively impacted our IT resiliency strategy.

    Zerto enables disaster recovery in the cloud which is important.

    Zerto provides real-time analytics and monitoring, enabling our organization to quickly identify and resolve issues. 

    What is most valuable?

    Zerto makes my work easier. Replicating my settings helps me recover point objectives faster and retain policies.

    The most valuable feature is the customization that allows me to set my protection group myself.

    What needs improvement?

    While Zerto provides good service, I find the pricing to be high and believe there is room for improvement. I would like to see Zerto implement a pay-as-you-go model.

    While Zerto offers scalability, its implementation can be more challenging in larger organizations, indicating room for improvement in its scalability features.

    For how long have I used the solution?

    I have been using Zerto for three years.

    What do I think about the stability of the solution?

    I would rate the stability of Zerto seven out of ten.

    What do I think about the scalability of the solution?

    I would rate the scalability of Zerto seven out of ten.

    How are customer service and support?

    The technical support responds promptly to our requests.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    I previously used IBM Spectrum Protect but Zerto provides a quicker recovery time. With IBM the recovery process for particular data is manual but with Zerto it is automated.

    How was the initial setup?

    The initial deployment of Zerto was straightforward and took two hours to complete. Two people were involved in the deployment.

    What was our ROI?

    We have seen a 20 percent return on investment.

    What's my experience with pricing, setup cost, and licensing?

    Zerto is priced high.

    What other advice do I have?

    I would rate Zerto eight out of ten.

    Zerto is deployed in multiple departments and we have ten users.

    I recommend Zerto because it helps recover data faster and improves its overall quality.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    reviewer2535795 - PeerSpot reviewer
    Cloud Disaster Recovery Manager at a consumer goods company with 10,001+ employees
    Real User
    Top 20
    We can quickly restore our servers, reduce downtime, and rely on the stability
    Pros and Cons
    • "Zerto is a flexible and resilient business continuity and disaster recovery solution."
    • "Zerto's current reporting capabilities are insufficient for our needs."

    What is our primary use case?

    We are using Zerto as a disaster recovery solution.

    We utilize Zerto for three replication scenarios: on-premises to on-premises, on-premises to cloud, and planned cloud-to-cloud replication.

    How has it helped my organization?

    Zerto is easy to use and implement, especially when performing a failover.

    Zerto's near synchronous replication is valuable for our SQL database.

    The benefits of Zerto were immediately apparent. After implementation, we quickly realized we were protected against any disaster. Zerto also provides visibility into the health of replication, allowing us to identify and address any potential issues.

    Since implementing Zerto, we have observed a positive impact on our Recovery Point Objectives, which have been reduced by half.  Zerto's ability to easily group servers by application and configure protection groups streamlined our processes. Moreover, Zerto's support for on-premises to cloud replication is invaluable. We've leveraged this capability to replicate all systems to the cloud, establishing a robust disaster recovery solution. Zerto has proven to be an effective cloud migration and disaster recovery planning tool.

    Our Recovery Time Objective determines how quickly we can restore our infrastructure. Zerto has been instrumental in reducing our RTO by enabling rapid recovery in any disaster recovery scenario.

    Zerto has significantly reduced our downtime. For example, some servers have a recovery point objective of just five seconds. During disaster recovery tests conducted last year, we recovered 60 servers within eight hours, including server delivery, startup, and operating system verification by our team.

    Zerto is our primary tool for achieving all disaster recovery objectives.

    What is most valuable?

    Zerto is a flexible and resilient business continuity and disaster recovery solution. Its industry-leading replication technology enables seamless data protection across cloud, on-premise, and hybrid environments.

    Another valuable feature is the failover capability. Unlike many other tools we tested, Zerto allows us to perform a disaster recovery test without risk to our production environment.

    What needs improvement?

    Zerto's current reporting capabilities are insufficient for our needs. We require detailed reports to analyze the performance of our environments. To achieve this, we have developed a custom reporting solution using Zerto and other tools to thoroughly assess VPG configurations and overall environment health against specified parameters. Unfortunately, Zerto does not natively provide this level of reporting functionality.

    For how long have I used the solution?

    I have been using Zerto for seven years.

    What do I think about the stability of the solution?

    Zerto is highly stable, and I do not recall encountering any crashes.

    What do I think about the scalability of the solution?

    Scaling Zerto is easy. We just need to add additional virtual/appliances servers.

    How are customer service and support?

    Zerto provides excellent support, but response times to our issues can sometimes be a concern, possibly due to the size and complexity of our environment.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    We currently utilize both SRM and Zerto, but SRM's replication capabilities are limited to data centers, while Zerto offers additional cloud replication options. Unlike SRM, which is exclusively designed for VMware infrastructure, Zerto is compatible with other virtual platforms, providing greater flexibility.

    Zerto is easier to use than SRM.

    How was the initial setup?

    The initial deployment is straightforward. We only need to deploy a few servers to build an environment and start to replicate.

    Deploying Zerto in a single region required three months. One contributing factor to this timeline was the time-intensive process of collecting Virtual Recovery Appliances and deploying them across 500 ESXi servers. A team of ten architects and engineers was dedicated to this project.

    What about the implementation team?

    The implementation was completed in-house by my team and me. As the architect, I oversaw the project's planning, construction, and deployment. We consulted with Zerto to identify potential areas for improvement.

    What's my experience with pricing, setup cost, and licensing?

    Compared to other options like SRM, Zerto is a more expensive solution, making it primarily suitable for larger organizations. Smaller and medium-sized businesses might find Zerto's cost expensive. While Azure Site Recovery is free for users of Azure cloud services, Zerto offers a broader range of features.

    What other advice do I have?

    I would rate Zerto nine out of ten.

    Our organization takes a unique approach to disaster recovery testing, conducting 15 tests annually to meet policy and audit requirements. Zerto is the cornerstone of our DR testing strategy, enabling us to validate between five and seven applications in each test.

    Zerto requires ongoing maintenance and a dedicated person monitors it daily. However, we must still test and deploy updates into our production environment.

    Potential users should be knowledgeable of virtual environments and clearly understand their disaster recovery needs, including the required replication type, desired recovery strategy, and whether Zerto aligns with their specific requirements.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    SHRINKHALA SINGH - PeerSpot reviewer
    Senior Manager at Advertising Standards Council of India
    Real User
    Top 5
    It has improved our RTO, is stable, and helps manage our complex environment
    Pros and Cons
    • "Zerto's greatest strength is its speed."
    • "The primary concern expressed by all server users is the lack of robust integration features."

    What is our primary use case?

    We do many data-related activities for various government ministries in India. We use Zerto to back up and recover data in many training and capacity-building activities.

    We implemented Zerto to address challenges with data centralization in our complex platform environment. Previously, pulling data from a central source was impossible due to the need to feed it into an internal location before deployment. This limitation hindered customization and integration efforts. Additionally, integrating our primary data source, previously used with IBM, into the new platform proved difficult due to compatibility issues. Zerto's capabilities were seen as a potential solution to these problems.

    How has it helped my organization?

    The remarkable benefits of Zerto have yet to manifest fully. The software operates efficiently without significant bugs or issues, and Zerto's customer support has been responsive. While real-time reporting is a standout feature compared to other trial products, its impact on our ongoing projects remains to be determined. A full assessment of Zerto's potential will require an additional six months.

    Zerto has significantly improved our Recovery Time Objective, particularly regarding project timelines. The expedited turnaround during critical project phases has been instrumental in streamlining our processes. By accelerating these stages, we've reduced the need for additional developer resources and eliminated time-consuming tasks associated with establishing essential parameters and metrics. As a result, projects that previously took six months can now be completed in as little as four. This accelerated timeline has enhanced profitability and optimized resource allocation, allowing us to maximize project revenue.

    Zerto has significantly reduced our disaster recovery testing efforts. By consolidating software and streamlining processes, we've dramatically decreased the required manpower. Multiple teams efficiently utilize a single platform, eliminating the need for disparate services and reducing costs. This centralized approach has markedly decreased the time and resources invested in disaster recovery testing and pre-testing activities.

    What is most valuable?

    Zerto's greatest strength is its speed. We never encountered lag or interruptions, even when working remotely from home or other locations with potentially limited internet bandwidth. The software's streaming performance was exceptional, without buffering or connectivity issues. This was a primary factor in our decision, as Zerto emphasized its ability to operate effectively on lower bandwidth connections during the initial demo. Deploying the software in any remote location is straightforward and hassle-free.

    What needs improvement?

    The primary concern expressed by all server users is the lack of robust integration features. While Zerto offers some integration capabilities, the smooth and efficient data flow between portals remains a significant challenge. The support and technical teams know this issue and actively seek user feedback, but progress has been slow. The current process, involving multiple platforms and a database management system bottleneck, is time-consuming and inefficient. Additionally, while reporting and dashboard features exist, real-time reporting and mobile functionality require improvement. The user interface could be more intuitive and user-friendly. Customization, a critical requirement for government clients, is another concern. Implementing requested changes is often time-consuming and expensive, hindering adaptability. Addressing these integration, reporting, user experience, and customization issues is essential for improving customer satisfaction and retention.

    Currently, Zerto only offers an annual subscription, but it would be beneficial to provide quarterly and semi-annual subscriptions to help retain clients.

    For how long have I used the solution?

    I have been using Zerto for one year.

    What do I think about the stability of the solution?

    I have not encountered any performance issues, such as lagging or crashing. The system operates efficiently and reliably under various conditions, even with significantly lower bandwidth. Zerto has consistently demonstrated stability and high speed, ensuring uninterrupted application performance.

    What do I think about the scalability of the solution?

    Approximately 50 to 60 individuals within our ecosystem utilize Zerto directly or indirectly. Given its operational efficiency, which I estimate to be between 95 percent, I confidently assert its scalability. While we haven't encountered a scenario within our ecosystem that necessitates testing its scalability limits, its exceptional performance thus far strongly suggests its capacity to handle increased demands.

    How are customer service and support?

    Zerto uses a ticketing system and offers support through a help desk accessible via chat or phone. A dedicated technical team is assigned to address customer issues, which are typically resolved within 24 hours. We have not experienced any significant delays in issue resolution.

    How would you rate customer service and support?

    Positive

    What's my experience with pricing, setup cost, and licensing?

    We find the Zerto pricing fits our budget.

    What other advice do I have?

    I would rate Zerto nine out of ten.

    Maintenance is required quarterly. The Zerto technical and business teams collaborate with us on the backend to remove all the repeated queries that make the system sluggish. This service is charged additionally.

    I strongly recommend that anyone considering purchasing Zerto begin with the 30-day trial, which can be extended to 60 days. This ample timeframe allows a thorough evaluation of all features and functionalities. Understanding Zerto's customization and integration capabilities to align with specific business needs is crucial. Had I followed this approach and shared my feedback earlier, the outcome might have been different. Therefore, it's essential to fully explore the trial version before committing to an annual subscription. Close collaboration with the Zerto technical team is vital to ensure successful implementation. While sales teams often present an optimistic view, real-world experiences from existing users provide the most valuable insights. I encourage potential customers to connect with other Zerto users through industry networks to gather honest feedback before purchasing.

    Which deployment model are you using for this solution?

    Hybrid Cloud
    Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
    PeerSpot user
    Muhammad Shahbaz Butt - PeerSpot reviewer
    Senior Infrastructure Consultant at Azeemi Technologies
    Consultant
    Top 10
    It is flexible, stable, and user-friendly
    Pros and Cons
    • "Continuous protection is Zerto's most valuable aspect."
    • "Zerto can improve by offering bare metal recovery for our physical infrastructure."

    What is our primary use case?

    We use Zerto for disaster recovery and cloud migration.

    We are an MSP, so we have Zerto deployed on multiple public clouds, private clouds, and on-premises.

    We implemented Zerto because its continuous data protection significantly reduces data loss and downtime costs. In the event of a production issue, we can quickly recover using the user-friendly Check Point feature. Zerto also offers flexible support for storage models, primary and disaster recovery, and hypervisors.

    How has it helped my organization?

    Zerto's user-friendly interface simplifies data protection tasks. It allows users to create virtual protection groups easily, configure failover and recovery processes, and manage licenses.

    Zerto's near-synchronous replication can replicate our primary data center services related to PR, which is essential. But somehow, we are facing some pros and cons on this. If we face any challenge like a ransomware attack on our PR site, with the synchronous mode, it is also replicated on DR. That can affect us. So, if we use an asynchronous model, our data will not be replicated continuously from the PR site to the DR site. There is a specific time bracket where the data has been replicated after a particular time frame. So, there are different types of business cases and business requirements. However, we are comfortable with the near-synchronous model.

    Zerto helps us set up any disaster recovery site on a cloud-based model and establish an on-premises-to-cloud migration plan. The continuous data protection feature protects our infrastructure services from ransomware and other bugs.

    Our virtual protection groups safeguard virtual machines across various models, including hypervisors and virtualized environments. When configured to route to our disaster recovery site after synchronization between sites A and B, VPGs achieve our desired Recovery Time Objective and Recovery Point Objective, meeting our Service Level Agreement. Flexible protection models range from 250MB to 350MB, with varying time slots to facilitate data recovery between the PR and DR sites.

    Zerto provides two functionalities: live migration and test failover. Live migration allows a seamless transition of our primary machine to the disaster recovery site within ten minutes.

    Zerto has reduced our RTO from 30 seconds to three to nine seconds and has helped reduce downtime.

    Zerto has helped save time in a data recovery situation and helped reduce our DR testing.

    It has improved our IT resiliency strategy by 90 percent.

    The ability to perform disaster recovery in the cloud is helpful because it can reduce our DR footprint and time.

    What is most valuable?

    Continuous protection is Zerto's most valuable aspect.

    What needs improvement?

    Zerto can improve by offering bare metal recovery for our physical infrastructure.

    For how long have I used the solution?

    I have been using Zerto for three years.

    What do I think about the stability of the solution?

    Zerto is stable.

    What do I think about the scalability of the solution?

    Zerto is scalable, and if we need to scale down the line, we know it can handle it.

    How are customer service and support?

    The technical support is good.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    We previously used VMware's Site Recovery Manager. We switched to Zerto because it is easier to use and requires less set-up time.

    How was the initial setup?

    The initial deployment of Zerto is straightforward. We must set up a VM server and install the VR agents, followed by the PR site.

    The deployment times vary depending on the business model, but for someone with full knowledge of Zerto, it can be completed within 30 to 90 minutes.

    What about the implementation team?

    The implementation was completed in-house.

    What other advice do I have?

    I would rate Zerto ten out of ten, but I would like it to offer bare metal recovery as well.

    No maintenance is required for Zerto.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Buyer's Guide
    Download our free HPE Zerto Software Report and get advice and tips from experienced pros sharing their opinions.
    Updated: October 2025
    Buyer's Guide
    Download our free HPE Zerto Software Report and get advice and tips from experienced pros sharing their opinions.