Use as a test center for medical students was the primary purpose of the launch. The number of users seen included was about two hundred. The model was kiosk-mode. Each time, after the end of the virtual machine exam, it was presented. It had to change on the user.
Storage Specialist at Informatics Services Corporation
Good organization and integration, helps reduce maintenance costs
Pros and Cons
- "Managing all operating systems in a single environment helped a lot in organizing and integrating it."
- "Managing all operating systems in a single environment helped a lot in organizing and integrating it."
- "The initial startup costs for this solution are relatively high."
- "The initial startup costs for this solution are relatively high."
What is our primary use case?
How has it helped my organization?
Organizing and integrating is perhaps the most important feature.
Reducing maintenance costs as well as reducing end-time service to end users can be another feature.
Infrastructure equipment and Zero Client. It also has great flexibility in infrastructure changes, both in software and in hardware. You can increase the resources needed by the user or software needed in a few seconds.
What is most valuable?
Managing all operating systems in a single environment helped a lot in organizing and integrating it. Also, there is no operating system on the user-side hardware.
There is no worry that it will crash and you will be able to recover it in seconds.
Using this solution in medium to large organizations can be justified. Since virtualization is widespread in many organizations today, launching this solution may not require much infrastructure change.
Offices that do not require much processing are a good place to use this solution.
What needs improvement?
Places such as universities are not suitable for this solution.
The initial startup costs for this solution are relatively high.
Buyer's Guide
Horizon 8
March 2026
Learn what your peers think about Horizon 8. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
885,880 professionals have used our research since 2012.
For how long have I used the solution?
We have been using this solution for three years.
What do I think about the stability of the solution?
Because it's more focused on integration, it's much more flexible and easier to manage.
What do I think about the scalability of the solution?
This solution is Very Scalable
How are customer service and support?
The technical support for this solution is very satisfying.
Which solution did I use previously and why did I switch?
We tried solutions from Parallels, but it didn't seem right for the organization.
How was the initial setup?
Most organizations have gone to virtualization and VMware clustering. Most of the work is already done.
What about the implementation team?
Our in-house team handled the deployment.
What was our ROI?
We have seen ROI between two and three years.
What's my experience with pricing, setup cost, and licensing?
The initial startup costs for this solution are relatively high.
Licensing and hardware outsourcing is expensive, but can be cost-effective in the three to five-year range.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Director of IT at BLDD ARCHITECTS INC
The ability to reliably virtualize desktops and support them. Simple to say, but complicated nonetheless.
Pros and Cons
- "At this stage, a couple of iterations later, workers now only come to the office a couple of days a week, the company has been able to eliminate two offices entirely, and in addition, we have a much wider base of operations because employees can live practically anywhere in our "territory"."
- "Almost all VMware products are designed for the enterprise and it sometimes takes some wise wrangling to make it financially viable."
What is our primary use case?
We were spread across several offices and with the main production software tool and the weak WAN infrastructure, it was impossible to share data reliably. It seemed the only solution was to centralize the data and make it so the people using the data - the workers - could be anywhere. With past experiences in server virtualization, I investigated VMware View. It was the missing key that made this all work.
How has it helped my organization?
At this stage, a couple of iterations later, workers now only come to the office a couple of days a week. The company has been able to eliminate two offices entirely, and in addition, we have a much wider base of operations because employees can live practically anywhere in our "territory".
What is most valuable?
The ability to reliably virtualize desktops and support them. Simple to say, but complicated nonetheless.
What needs improvement?
Almost all VMware products are "designed" for the enterprise and it sometimes takes some wise wrangling to make it financially viable. And VMware doesn't make that easy. I think the SMB market is largely untapped and maybe even ignored.
For how long have I used the solution?
More than five years.
What do I think about the stability of the solution?
VMware is incredibly stable. Even when you don't know what you're doing. And for the times you get stuck - that's why they offer support. VMware support is pretty good.
What do I think about the scalability of the solution?
VMware products are almost infinitely scalable.
How are customer service and technical support?
Tech support by and large is excellent. There is some swapping out between internal VMware groups sometimes, they are very compartmentalized but they generally can get you out of just about any hole you dig yourself into.
Which solution did I use previously and why did I switch?
No. I had used VMware in a "past" life and didn't even consider other solutions as viable.
How was the initial setup?
It's not shake the box easy but if you do your homework, do some rudimentary testing and do a lot of research it's possible, viable - you can even do it yourself.
What about the implementation team?
I did it all in house on my own.
What's my experience with pricing, setup cost, and licensing?
It's not cheap but compared to constant hardware refreshes it doesn't take long to pay itself back.
Don't be afraid to search out your own solution. It's not that hard to architect a viable virtual desktop environment. You don't have to implement each and every feature.
Which other solutions did I evaluate?
No, as stated above.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Horizon 8
March 2026
Learn what your peers think about Horizon 8. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
885,880 professionals have used our research since 2012.
IT Consultant with 51-200 employees
The most valuable features for us are the Horizon-linked clone desktops, App Volumes, and UEM.
Pros and Cons
- "With Horizon view, it requires less administration from us and it provides much more flexibility for our users."
- "App volumes introduces longer login times, printer mapping issues (print spooler crashes), and short cut configuration timing issues."
What is most valuable?
- Horizon-linked clone desktops
- App Volumes
- UEM
How has it helped my organization?
With Horizon view, it requires less administration from us and it provides much more flexibility for our users.
What needs improvement?
Integration of app volumes with Horizon View and integration of App Volumes with UEM would be nice additions.
For how long have I used the solution?
I've used it for three years.
What was my experience with deployment of the solution?
App volumes introduces longer login times, printer mapping issues (print spooler crashes), and short cut configuration timing issues.
What do I think about the stability of the solution?
We didn't encounter any issues with stability.
What do I think about the scalability of the solution?
We didn't encounter any issues with scalability.
How are customer service and technical support?
Customer Service:
Customer service is good.
Technical Support:Horizon: good. App Volumes and UEM: bad. Their support does not have good knowledge of the product.
Which solution did I use previously and why did I switch?
We previously used Citrix. VMware is a better integrated solution for virtual desktops.
How was the initial setup?
The initial setup was straightforward, but minimal. It takes time to configure all details. The default configuration should be better.
What about the implementation team?
We are a consultancy partner. We implement it.
Which other solutions did I evaluate?
We evaluated Citrix XenDesktop.
What other advice do I have?
Always use VMware Horizon Enterprise Suite. It has deep integration with the hypervisor. It is total solution.
Disclosure: My company has a business relationship with this vendor other than being a customer. We're an enterprise partner.
Systems Administrator at a healthcare company with 1,001-5,000 employees
It allows us to spin up desktops and set multiple images quickly, although it lacks enough standardized instructions and rules.
Pros and Cons
- "The ability to spin up desktops as quickly as possible; you just build one image and then set multiple images and be ready quickly."
- "I wish there were more standardized instructions and rules. There are too many gotchas."
Valuable Features:
The ability to spin up desktops as quickly as possible. You just build one image and then set multiple images and be ready quickly.
Improvements to My Organization:
If you have a training session, you can spin up more very quickly, which helps in the training ability for end-users.
Room for Improvement:
I wish there were more standardized instructions and rules. There are too many gotchas.
Stability Issues:
We're moving to 6.1 from 5.x, so far it's been good. An older version was unstable, but that was before I got there.
Scalability Issues:
There's some little gotchas with moving some up, and you can only have so many VMs, so it does have limitations.
Initial Setup:
It’s a little advanced because more gotchas (certificates, different servers in different order).
Other Advice:
Make sure you know the product, and do a POC first.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Systems Administrator at a university with 1,001-5,000 employees
Our students can now access our software remotely without VPN, though I'd like the option to use View Persona without paying more.
Pros and Cons
- "In the past, students had to physically go to labs to access software, but now they can access them from any device anywhere, and don’t have to login via VPN because of the security server part of Horizon."
- "View Persona has less features than UEM, and it doesn’t seem updated, which makes a difference for standard edition users."
Valuable Features
Improvements to My Organization
In the past, students had to physically go to labs to access software, but now they can access them from any device anywhere, and don’t have to login via VPN because of the security server part of Horizon.
Room for Improvement
View Persona, it’s been pushed to the wayside because they acquired UEM, and I’d prefer to use it, but have no budget for it. View Persona has less features than UEM, and it doesn’t seem updated, which makes a difference for standard edition users.
Stability Issues
It is stable, but it depends on the use case. For us, we use it to allow students to access their desktops anywhere, at anytime. We just use the standard version, not the full enterprise one. We would like to go enterprise, but don’t the have budget for it. But, the standard version has been stable and addressed by support and updates. No issues that would cause us to turn away.
Scalability Issues
Recently had issue with the 3D application performance with the release of 6.1, and added VGPU support. All we had to do was add hardware (Nvidia K1 cards).
Customer Service and Technical Support
It's responsive, but a few times we had issues with their tech knowledge and troubleshooting steps. We had to escalate the issue and then it was resolved.
Initial Setup
It was complex, and many facets on the networking side sit on top of vSphere, with multiple composer engines, and connection servers.
Other Advice
It loses points becuase I can’t take advantage of enterprise stuff. You should do a POC to make sure it fits the use case, three to four month period, and make sure you involve your networking team.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT Site Support IV at a healthcare company with 501-1,000 employees
Deploying desktops without needing access to the hardware is very helpful, but different client versions can be problematic.
Pros and Cons
- "We had to deal with re-imaging hard drives and managing PCs, so having images and desktops to deploy wherever people are without the hardware was really helpful."
- "I think that simplifying cross-platform use on different devices could be better. Different client versions sometimes don’t work quite as well."
What is most valuable?
- Control
- Consolidated way of doing updates
- Security
How has it helped my organization?
We had to deal with re-imaging hard drives and managing PCs, so having images and desktops to deploy wherever people are without the hardware was really helpful.
What needs improvement?
I think that simplifying cross-platform use on different devices could be better. Different client versions sometimes don’t work quite as well.
What do I think about the stability of the solution?
It’s been great – we haven’t had too many issues at all.
What do I think about the scalability of the solution?
Pretty good – we're a pretty small organization, and we have a few hundred desktops but it's been great for what we do.
How are customer service and technical support?
It’s been good – no complaints at all.
Which solution did I use previously and why did I switch?
Nope – we went from straight desktops to virtualization.
How was the initial setup?
It’s a little complex, we missed the initial deployment. They were trying to get the most out of the resources on the servers and it undercut what some users needed.
Which other solutions did I evaluate?
When choosing VMware, we looked at the cost, and value. If they meet what we need, support is important as well. You should get a demo version and try it – see what it actually does before you buy it. I'd rather see it kick the tires than hear what other people have to say.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
I have also been implementing VDI enables workstations do not need more hardware resources on personal computers, but it is true that there will be many complex issues on the server side requires investment and research and development successfully as: Grid GPU, out internet network, simultaneous access 4K Media content, high IOPS Storage with speed, load level of each VM Host for multiple operators simultaneously, even for application visualization Cloud right...
IT Administrator at a government with 1,001-5,000 employees
Once a user finishes with a training computer, we can rebuild it again without worrying about security or viruses.
Pros and Cons
- "We were using Citrix, and Horizon had better features and was easier to adapt."
- "If we can go into a cloud environment, then I see a lot of things I would need."
What is most valuable?
It’s easy to maintain with the recompose feature. It makes my job easier, as I can update and break the computers, and then rebuild them immediately.
How has it helped my organization?
It's basically setting up our training computers much more easily than before – once a user finishes, we can rebuild them again, and we don’t have to worry about security or viruses.
What needs improvement?
For what we are using it for, it's been very good. I see a lot of needs, but because our environment is constricted for now it meets our needs. If we can go into a cloud environment, then I see a lot of things I would need.
What was my experience with deployment of the solution?
It's easy to deploy.
What do I think about the stability of the solution?
Very, very good. Reliable, so far I haven’t had any major issues or breakdowns.
How are customer service and technical support?
I haven’t dealt with it since the product is so simple to use, and the deployment was not too complex. VMware support in general is very good.
Which solution did I use previously and why did I switch?
We were using Citrix, and Horizon had better features and was easier to adapt. Our Citrix environment was getting old. Also, tech support was a key to change.
How was the initial setup?
Very simple.
Which other solutions did I evaluate?
We only looked at VMware.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Data Processing Manager 2 at a government with 1,001-5,000 employees
It’s a more secure environment for desktops than a physical environment, although it lacks incorporation of VDI administration.
Pros and Cons
- "The ability to log in from anywhere is huge."
- "Not so stable – there’s a lot of new issues that we have not experienced before on the physical desktop side that become challenges for us when trying to solve on the client side."
What is most valuable?
The ability to log in from anywhere is huge. Remote access is a third party product, but with them working together, it's is great.
How has it helped my organization?
I would say that it’s a more secure environment for desktops than a physical environment.
What needs improvement?
Right now, we use a third party product to do the VDI administration, which has been fairly good for us. We’re looking for one vendor to be able to manage all aspects of the stack to make it more efficient and stable.
What do I think about the stability of the solution?
Not so stable – there’s a lot of new issues that we have not experienced before on the physical desktop side that become challenges for us when trying to solve on the client side. This is really an infrastructure side product, so troubleshooting for us from the client side is more difficult, and we tend to need to escalate and get assistance from the infrastructure staff frequently.
What do I think about the scalability of the solution?
We kind of halted everything simply because of several technical issues that needed to be resolved to make the old system more stable before we plan on rolling out more. We’re currently looking at going to a generation 2 VDI with vCenter 6 and Horizon View 6.
How are customer service and technical support?
I've indirectly dealt with them. My staff have opened cases with VMware, and they’ve always been good to work with. However, sometimes our issues are in house, or caused by a third party, so it’s difficult to know how to divide and conquer, from where we sit at client support.
Which solution did I use previously and why did I switch?
The CIO had a vision and wanted to push toward the anytime anywhere capability for our customers.
Which other solutions did I evaluate?
I wasn’t involved, but I’m sure they looked at Citrix.
What other advice do I have?
We look at a products, the ability to respond quickly and completely are important. I would wait until the whole system matures a little more and comes together as far as where everything is under one vendor, so that it’s more stable and efficient. A few technical bugs need to be worked out, and we had some trouble with video display, and that could’ve been avoided.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Updated: March 2026
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While the VMWARE part itself is stable, other common issues with Horizon include users unable to authenticate in the Horizon client & getting errors like " no desktop is available"