VMware Horizon View is used for virtualization.
Solutions Manager at ICSI
Scalable, straightforward easy, and simple to use
Pros and Cons
- "The most valuable features of VMware Horizon View technology is easier to use and is user-friendly with the customers."
- "VMware Horizon View has worked a lot to improve the solutions. There are some issues in the delivery of the applications, such as network problems. You can lose your connection at times."
What is our primary use case?
What is most valuable?
The most valuable features of VMware Horizon View technology is easier to use and is user-friendly with the customers.
VMware has spent a lot of money to improve its solutions.
What needs improvement?
VMware Horizon View has worked a lot to improve the solutions. There are some issues in the delivery of the applications, such as network problems. You can lose your connection at times.
For how long have I used the solution?
I have been using VMware Horizon View for a couple of years.
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What do I think about the stability of the solution?
VMware Horizon View could be more stable.
What do I think about the scalability of the solution?
The scalability of VMware Horizon View is very good.
How are customer service and support?
I have never contacted support.
How was the initial setup?
The initial setup of VMware Horizon View is easy.
What other advice do I have?
My advice to others is if they have a VMware base implementation, it would be very good to use VMware Horizon View. If you want to improve the solution with other technology or other solutions from VMware is a great decision to use.
I rate VMware Horizon View a ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer:

Network wide access, flexible, and simple for users
Pros and Cons
- "The most valuable feature of VMware Horizon 7 is that it can be accessed anywhere in my internal network. It has a lot of flexibility."
- "The setup of VMware Horizon 7 is easy. However, we have a lot of experience with VMware Horizon 7."
What is our primary use case?
We use VMware Horizon 7 for my company's internal systems, our clients' hosting, and public services.
What is most valuable?
The most valuable feature of VMware Horizon 7 is that it can be accessed anywhere in my internal network. It has a lot of flexibility.
For how long have I used the solution?
I have been using VMware Horizon 7 for approximately 10 years.
What do I think about the stability of the solution?
VMware Horizon 7 is a stable solution.
What do I think about the scalability of the solution?
The scalability of VMware Horizon 7 is very high.
How was the initial setup?
The setup of VMware Horizon 7 is easy. However, we have a lot of experience with VMware Horizon 7.
What's my experience with pricing, setup cost, and licensing?
We pay for the solution annually at a cost of approximately 10,000 HKD.
What other advice do I have?
This is a very good solution that is very easy to use for users.
I rate VMware Horizon 7 a ten out of ten.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Horizon 8
June 2025

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857,028 professionals have used our research since 2012.
Senior Associate at NTT DATA
Helps to reduce server load but performance is slow
Pros and Cons
- "Horizon 7 is scalable - we can add more machines or servers easily."
- "Horizon 7's performance could be improved."
What is most valuable?
The most valuable feature is that when we access the machine, it automatically builds on the back-end and provides to the user. Then when the user logs off, the machine logs off automatically or is destroyed, which helps to reduce load on the server.
What needs improvement?
Horizon 7's performance could be improved. For instance, when I launch the VDI, it takes a very long time to boot.
For how long have I used the solution?
I've been working with Horizon 7 for about six months.
What do I think about the stability of the solution?
Horizon 7 is stable, though its performance isn't the best.
What do I think about the scalability of the solution?
Horizon 7 is scalable - we can add more machines or servers easily.
How are customer service and support?
VMware's technical support is not the best - instead of providing troubleshooting, they give us documentation that we're supposed to use to find solutions.
How was the initial setup?
The initial setup was very simple.
What's my experience with pricing, setup cost, and licensing?
Horizon 7 is cheaper than some competitors, like Citrix, because it includes solutions for the server side, the VDI side, and the hypervisor side.
What other advice do I have?
Horizon 7 is best-suited to small environments. I would rate it seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
End User Compute Architect at a tech services company with 1-10 employees
Great stability and scalability, and helpful for managing remote access and a great number of desktops
Pros and Cons
- "The most valuable features are the ability to manage a great number of desktops at once and the remote access for users who are working from outside of the office or from a different office in the country."
- "The remote application features have some room for improvement."
What is our primary use case?
We essentially use it to enable remote workers.
What is most valuable?
The most valuable features are the ability to manage a great number of desktops at once and the remote access for users who are working from outside of the office or from a different office in the country.
What needs improvement?
The remote application features have some room for improvement.
For how long have I used the solution?
I've dealt with Horizon 7 for as long as it has been out.
What do I think about the stability of the solution?
Its stability is great.
What do I think about the scalability of the solution?
Its scalability is great.
How are customer service and technical support?
Their tech support is good. It used to be better. It has dropped off a little bit, but it is good.
How was the initial setup?
The initial setup of Horizon 7 (and Horizon 8) is fairly straightforward for the infrastructure. Getting the use cases for each desktop pool can be a challenge.
What's my experience with pricing, setup cost, and licensing?
I don't know about the price. I know there are different tiers with the license, but I'm not sure exactly what it costs anymore.
What other advice do I have?
I would advise defining your use cases before you start.
I would rate VMware Horizon 7 a nine out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Engineer at a government with 10,001+ employees
Stable, good technical support, and secure
Pros and Cons
- "The most valuable feature of this solution has been security."
- "The initial setup was not difficult but there is room for improvement."
What is our primary use case?
We are using VMware Horizon View for workstation replacement. We are mostly still in the development stage.
What needs improvement?
The most valuable feature of this solution has been security.
For how long have I used the solution?
I have been using VMware Horizon View for approximately one year.
What do I think about the stability of the solution?
The stability has been good.
How are customer service and technical support?
Whenever I had to use the technical support from VMware I had a good experience.
How was the initial setup?
The initial setup was not difficult but there is room for improvement.
What other advice do I have?
I rate VMware Horizon View an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Automation & Instrumentation Expert at a construction company with 10,001+ employees
highly reliable, stable, and priced well
Pros and Cons
- "The most valuable feature of the solution is its reliability."
What is our primary use case?
We use this solution to maintain the existing ESXi that we have.
What is most valuable?
The most valuable feature of the solution is its reliability.
For how long have I used the solution?
I have been using this solution for a few months.
What do I think about the stability of the solution?
I have found this solution is stable.
What do I think about the scalability of the solution?
The solution is scalable.
How are customer service and technical support?
We have not had any issues with the service from the technical support team.
How was the initial setup?
The installation is straightforward.
What's my experience with pricing, setup cost, and licensing?
The price of the solution is affordable. However, there are extra fees for support.
What other advice do I have?
I rate VMware User Environment Manager an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Systems Engineer at a tech services company with 1-10 employees
Great for desktop management and ensuring users have a uniform experience
Pros and Cons
- "Great for desktop management, particularly when it comes to all the upgrades."
- "Lacking in documentation for app settings."
What is our primary use case?
We're a payroll company and understandably security is pretty important for us. When a user takes a laptop home you have to manage encryption in case they lose it. With everything in our data center, there's no risk of lost data because everything is run in the VDI. That's our primary use case for this product. I'm a systems engineer and we are customers of VMware Horizon View.
What is most valuable?
This product is great for desktop management, particularly when it comes to all the upgrades. It enables you to update one golden image, save it and basically deploy it. Any user logging in will get that new DDI and you've only had to upgrade one machine. The other advantage is that because you're pushing out this image, it's a clone of the original so everybody has the same experience. That's not always the case when people use different laptops, adjusting and tweaking them. It makes management a lot easier. There's also the huge savings we've had with the pandemic because everybody had to work from home. Even if there weren't enough laptops to go around, almost everybody has a home computer. It was just a matter of installing Horizon on your home computer and connecting to the office using two factor authentication. They made it really simple.
What needs improvement?
I believe documentation could be improved. There's a product in the solution called DEM, which is for screening applications or importing settings into a particular app. In VDI machines your profile's replicated or just live-streamed from the supplier server. Things like Google Chrome, with all its different application settings and passwords and whatever, is stored in zip files that are extracted when you log in. Horizon works with this but documentation is lacking. The applications have changed so much, but the company doesn't seem to be keeping up with that. The product needs to be simplified, have more documentation, and some predefined applications so that users don't have to re-engineer things each time.
For an additional feature, it would be great if they had automatic replication of all the stored profiles so we're not having to use third party tools to do the replication of their users' profiles. It would mean that you can use it as a disaster recovery server, as well as just active-active across data centers.
For how long have I used the solution?
I've been using this solution for five years.
What do I think about the stability of the solution?
It's important to set it up correctly and maintain it properly. Once it's working, it's really stable.
What do I think about the scalability of the solution?
This solution is scalable, we currently have around 300 users and about five people who take care of everything connected to the product, including maintenance upgrades and everything. We'll expand usage if the business grows.
How are customer service and technical support?
There are certain aspects of technical support that are good and you can get a quick response. At other times there are issues where the blame game kicks in and you have to wait for somebody to take ownership of the problem. They're generally okay.
How was the initial setup?
In this instance we were implementing in two data centers and introducing not only a VDI, but also replicating all the data from one place to the other. Deployment involved building Microsoft clustered file servers and setting up replication between those two file servers and then mirroring the configurations. It probably took us about six months but we were doing other things at the same time. If we'd focused only on that, I think it would probably have taken about a week or two. It depends how much effort is put in.
What was our ROI?
We definitely have an ROI. Previously, we had to patch every single laptop which was a drastic pain. With everybody now working from home, that created a whole bunch of new challenges but with VMware everything's saved in our network so no matter what's happening on the home network it's not carrying over into our business.
What's my experience with pricing, setup cost, and licensing?
The product requires a Microsoft license for the operating system, which is standard. If you want support and upgrades, you pay for that.
What other advice do I have?
This is a great product but it's a massive product and you can't do anything with Horizon View alone. It requires all the other products flying together with it. It's a very complex product and it takes a lot of time to become knowledgeable about it. It's crucial to have decent hardware before implementing this solution because it's fairly resource intensive. If this is new to you, be prepared for a fairly long project because there are so many moving pieces and it's fairly complex, and it requires having a lot of things in place before you can even begin.
I rate this solution an eight out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
ENGINEER IT at SYAC
Offers good performance and scalability with a nice remote virtual desktop interface
Pros and Cons
- "The solution's most valuable aspect is the VDI - the remote virtual desktop interface."
- "The solution is quite expensive. They should work to lower the costs if possible."
What is our primary use case?
We primarily use the solution for developer access within the company.
What is most valuable?
The solution's most valuable aspect is the VDI - the remote virtual desktop interface. We really enjoy using the remote desktop.
The solution can scale.
The product has been quite stable so far. The performance is very good.
What needs improvement?
The solution is quite expensive. They should work to lower the costs if possible.
The deployment of the product can sometimes be difficult. It would be ideal if the whole process was more simplistic.
There needs to be more documentation. If there was, it might help make the initial setup a bit easier. They need to provide users with more manuals.
The technical support could be more responsive.
For how long have I used the solution?
I've been using the solution for about five years at this point. It's been a while. We have quite a bit of experience with it internally.
What do I think about the stability of the solution?
The product is quite stable. There are no bugs or glitches. It doesn't crash or freeze. It's reliable.
What do I think about the scalability of the solution?
The solution scales. A company could expand it if they needed to.
We have about 20 users on the solution currently.
We do not have plans to increase usage at this time.
How are customer service and technical support?
Technical support could be better. They take too long to respond right now. We aren't quite satisfied with the level of support they provide to our organization.
Which solution did I use previously and why did I switch?
We did previously use Hyper-V by Microsoft. We had issues with its performance and stability and decided to move to this product instead.
How was the initial setup?
The initial setup is not always straightforward. It can be a bit complex, a bit difficult. We struggle with some aspects of the configuration which slows things down during the implementation. We have two companies and we've found that the configuration has been a real challenge for them.
In general, the deployment took us about two days to complete.
We have three people that handle the deployment and maintenance process.
What about the implementation team?
We used a reseller that assisted us with the implementation. They were quite knowledgeable and it helped to have them during the process.
What's my experience with pricing, setup cost, and licensing?
The solution is pricey. The cost of it is high.
That said, I do not have the full details on the exact cost to our organization.
Which other solutions did I evaluate?
We did look at a few other options before ultimately settling in with this product. I do not recall all of the names. The stability and the response to backups are what sold us on this product.
What other advice do I have?
We are customers and end-users of the solution.
We're always using the latest version of the solution. For VMware, we're on version 7.7.
I'd recommend the solution. I'd rate it at an eight out of ten overall. For the most part, it's worked well for us and the performance is quite good, however, I'd rank it higher if it had more documentation and manuals that could assist with configuration and the initial deployment.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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Updated: June 2025
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