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Technical architect at a manufacturing company with 10,001+ employees
Real User
Helps to digitalize environments but has lots of bugs and issues
Pros and Cons
  • "We use VMware Horizon to digitalize environments."
  • "The solution has a lot of issues and bugs."

What is our primary use case?

We use VMware Horizon to digitalize environments. 

What needs improvement?

The solution has a lot of issues and bugs. 

For how long have I used the solution?

I have been working with the solution for two years. 

What do I think about the stability of the solution?

I would rate VMware Horizon's stability a six out of ten. 

Buyer's Guide
Horizon 8
August 2025
Learn what your peers think about Horizon 8. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
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What do I think about the scalability of the solution?

I would rate the tool's scalability on the cloud a ten out of ten. 

How are customer service and support?

We have issues with the product's response time. The person assigned to us was entry-level experienced and we had to escalate our issues further numerous times. 

How would you rate customer service and support?

Neutral

What about the implementation team?

We sought help for some areas of deployment. 

What's my experience with pricing, setup cost, and licensing?

VMware Horizon is priced high. 

What other advice do I have?

I would rate the solution a six out of ten. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Frieda Cheng - PeerSpot reviewer
Technical Manager at Amidas Hong Kong Limited
Real User
The solution is easy to setup and maintain, but system integration needs improvement
Pros and Cons
  • "The most valuable feature is that VMware Horizon is easy to setup."
  • "The system integration also needs some improvement."

What is our primary use case?

The solution is used for remote access and copying.

What is most valuable?

The most valuable feature is that VMware Horizon is easy to setup.

What needs improvement?

The support can be improved because at present, there is some delay in responses even though they improved some Microsoft Team support. The system integration also needs some improvement.

For how long have I used the solution?

I have been using the VMware Horizon for five years. 

What do I think about the stability of the solution?

The solution is stable. 

What do I think about the scalability of the solution?

The solution is not easy to scale for large enterprises. 

How are customer service and support?

VMware Horizon's support team is not well-equipped to provide answers or give details on how to fix the problems.

How would you rate customer service and support?

Neutral

How was the initial setup?

The initial setup is easy. The solution's deployment takes one day and requires a maximum of five engineers. VMware is easy to maintain. 

What's my experience with pricing, setup cost, and licensing?

The solution's pricing depends on certain factors. It would be best if you know which components you are looking for, as you may have other hardware costs. It is recommended if users want to use the VMware HPE as the hypervisor.

What other advice do I have?

As we are in an enterprise environment, we may have many use cases. Compared to Citrus, they have a single industry token that supports many use cases. If we enable users and the portal, Horizon needs a collection of different authentication methods. It's quite competitive for users and complex for enterprises if they have many use cases.

I rate VMware Horizon a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Integrator
PeerSpot user
Buyer's Guide
Horizon 8
August 2025
Learn what your peers think about Horizon 8. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
865,384 professionals have used our research since 2012.
Abbasi Poonawala - PeerSpot reviewer
Chief Enterprise Architect at Alinma Bank
Real User
Top 10Leaderboard
Stable, with a straightforward setup, but could offer better pricing
Pros and Cons
  • "The initial setup is pretty straightforward."
  • "The solution isn't quite mature yet. It needs more time to mature and to get more market recognition."

What is our primary use case?

Horizon basically protects you're VMware and your Bring Your Own Device (BYOD). BYOD connecting to your network and these can be secured using VMware Horizon.

With COVID there is a very big impact. There is a hybrid kind of workforce model now. People will be able to connect using their own devices. If it is BYOD case, the number of assets is going to increase. It will almost double the number of the secured assets out there. This means that as the asset size grows, there's a lot of traffic. If you talk about the Horizon it is Zero Trust Architecture plus Micro-segmentation. It has to level both into one platform.

You then need to physically test that your endpoints are all secured so that there is no way for somebody connecting from their own device or laptop to accessing the network with any kind of malicious code. You're protected.

What is most valuable?

The solution is quite stable. The performance is good.

The scalability has been very good. It's easy to expand it to more endpoints.

The initial setup is pretty straightforward.

What needs improvement?

The solution could be more secure. Horizon is a recent addition in the sense that, due to COVID, we're working from home and those off-network devices also have to get secured. It's not only on-premises and the cloud infrastructure anymore. Your connectivity from the endpoints from the employees who are logged in from home also has to get brought in.

The solution isn't quite mature yet. It needs more time to mature and to get more market recognition.

The solution needs to work on its pricing. Compared to VMware Workspace ONE it should not be more in terms of cost.

For how long have I used the solution?

I've been using the solution for more than four years.

What do I think about the stability of the solution?

The solution is stable. It offers good performance. There aren't crashes and it doesn't freeze. there aren't bugs or glitches. It's been good overall.

What do I think about the scalability of the solution?

The scalability is excellent. If you need to extend it to more endpoints, it's possible to do so, and it's not difficult in terms of a process. If a company needs to expand the offering, it can do so with ease.

We have a hybrid workforce, with 8,000 or so users who likely have both their work and home devices on the system.

We do plan to continue to use the product going forward. We have no plans to move away from it.

How are customer service and support?

Our end-user support is our level end-user computing, EUC. EUC is a separate kind of support model, and there is dedicated support if we run into issues. So far, we have been satisfied with the level of support.

Which solution did I use previously and why did I switch?

VMware worked with Workspace One, which has been upgraded into Horizon.

How was the initial setup?

The initial setup is not overly complex. It's easy. It's a part of the VMware Workspace segment which makes it quite simple. A company should have no issues with the implementation.

Normally, the process from beginning to end only takes a couple of hours. It's a pretty quick process.

For maintenance, we have a team called EUC - End User Computing - that inspects all the upgrades and handles all the maintenance.

What about the implementation team?

I handled the process of implementation myself. If did not need an outside consultant or integrator. We were able to manage everything in-house.

What was our ROI?

There is a good ROI.

What's my experience with pricing, setup cost, and licensing?

We do have a licensing fee that we need to pay. Horizon is expensive if you were to consider EDR. I cannot speak to the exact cost of the product, however.

EDR itself is a big investment. If you're investing in EDR be prepared to pay a bit. There are two platforms that we are using - Windows and Linux. In the Windows platform, basically, we can secure it using the Windows Defender. In the case of Windows Defender, we don't need any separate EDR. For Linux, however, we need it. That said, mostly the users are all Windows users. More than 60% to 70% of the users are Windows users and so we don't need the EDR product across the board. That saves some costs for us.

Which other solutions did I evaluate?

I did evaluate multiple EDRs before choosing this solution.

What other advice do I have?

We use the latest version of the solution at this time. It's the most up-to-date option.

From the COVID impact, the number of vulnerabilities has gone up. That means there are other challenges of coping with the security in recent times due to the deluge of more assets, basically, made on one level because people are bringing their own devices into the mix. So far, we've been able to secure everything, and we've been able to stand back and say that we're fine and, even with this new hybrid work model, we are secure and back to normal, so to speak.

The solution is a recent edition that is not been fully adopted and it is still slightly immature. It's not reached a stage where it is saturated. For that reason, I'd rate the solution at a seven out of ten.  

I would recommend the solution.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Tofayel Ahmed - PeerSpot reviewer
Deputy Manager at Giga Tech Ltd
Real User
Stable and scalable but expensive
Pros and Cons
  • "VMware's technical support is good."
  • "Horizon View's pricing is high."

For how long have I used the solution?

I've been using Horizon View for almost two years.

What do I think about the stability of the solution?

Horizon View is stable.

What do I think about the scalability of the solution?

Horizon View is scalable.

How are customer service and support?

VMware's technical support is good.

What's my experience with pricing, setup cost, and licensing?

Horizon View's pricing is high.

What other advice do I have?

I would give Horizon View a rating of seven out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Natnael Aklilu - PeerSpot reviewer
Consultant at IWM Network Solutions
Consultant
Provides great functionality and has a good app virtualizing feature
Pros and Cons
  • "The app virtualizing is a great feature."
  • "The initial setup is a little complicated."

What is our primary use case?

Our customers are using this product on simple data and to access some applications. We are customers of VMware Horizon View. 

What is most valuable?

The app virtualizing is a great feature. The system developers use it to deliver apps to targeted staff. It basically reduces the server infrastructure resource. The solution provides good functionality.

What needs improvement?

The initial setup is a little complicated. 

For how long have I used the solution?

I've been engaged with this solution for almost a year. 

What do I think about the stability of the solution?

The solution is stable, we've hardly had any problems. 

What do I think about the scalability of the solution?

The solution is scalable and we're planning to scale up to 700 users. I think it will be easy. The infrastructure is hyperconverged so we don't expect any issues. We currently have a license for 300 users. 

How are customer service and support?

Customer support is supplied by the implementer. Problems can generally be solved by a phone call. 

How was the initial setup?

The initial setup is a little bit complex at the start and that's related to the migration of the current users to the client. The setup was a little easier in the latest version. The migration to our 315 clients took a couple of weeks. We have one person dedicated to monitoring the system. 

What's my experience with pricing, setup cost, and licensing?

The licensing costs are quite high, we pay for a bundle. 

What other advice do I have?

Customers need to know their requirements clearly and this will likely create a significant saving when it comes to working out a licensing model. 

I rate this solution 10 out of 10. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Tonatiuh Torres Zamorano - PeerSpot reviewer
Solutions Manager at ICSI
Reseller
Top 5
Scalable, straightforward easy, and simple to use
Pros and Cons
  • "The most valuable features of VMware Horizon View technology is easier to use and is user-friendly with the customers."
  • "VMware Horizon View has worked a lot to improve the solutions. There are some issues in the delivery of the applications, such as network problems. You can lose your connection at times."

What is our primary use case?

VMware Horizon View is used for virtualization. 

What is most valuable?

The most valuable features of VMware Horizon View technology is easier to use and is user-friendly with the customers. 

VMware has spent a lot of money to improve its solutions.

What needs improvement?

VMware Horizon View has worked a lot to improve the solutions. There are some issues in the delivery of the applications, such as network problems. You can lose your connection at times.

For how long have I used the solution?

I have been using VMware Horizon View for a couple of years.

What do I think about the stability of the solution?

VMware Horizon View could be more stable.

What do I think about the scalability of the solution?

The scalability of VMware Horizon View is very good.

How are customer service and support?

I have never contacted support.

How was the initial setup?

The initial setup of VMware Horizon View is easy.

What other advice do I have?

My advice to others is if they have a VMware base implementation, it would be very good to use VMware Horizon View. If you want to improve the solution with other technology or other solutions from VMware is a great decision to use.

I rate VMware Horizon View a ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer.
PeerSpot user
Sam Ip - PeerSpot reviewer
Sales Director at SILVER CUBE GROUP
Real User
Network wide access, flexible, and simple for users
Pros and Cons
  • "The most valuable feature of VMware Horizon 7 is that it can be accessed anywhere in my internal network. It has a lot of flexibility."
  • "The setup of VMware Horizon 7 is easy. However, we have a lot of experience with VMware Horizon 7."

What is our primary use case?

We use VMware Horizon 7 for my company's internal systems, our clients' hosting, and public services.

What is most valuable?

The most valuable feature of VMware Horizon 7 is that it can be accessed anywhere in my internal network. It has a lot of flexibility.

For how long have I used the solution?

I have been using VMware Horizon 7 for approximately 10 years.

What do I think about the stability of the solution?

VMware Horizon 7 is a stable solution.

What do I think about the scalability of the solution?

The scalability of VMware Horizon 7 is very high.

How was the initial setup?

The setup of VMware Horizon 7 is easy. However, we have a lot of experience with VMware Horizon 7.

What's my experience with pricing, setup cost, and licensing?

We pay for the solution annually at a cost of approximately 10,000 HKD.

What other advice do I have?

This is a very good solution that is very easy to use for users.

I rate VMware Horizon 7 a ten out of ten.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Senior Associate at NTT DATA
Real User
Helps to reduce server load but performance is slow
Pros and Cons
  • "Horizon 7 is scalable - we can add more machines or servers easily."
  • "Horizon 7's performance could be improved."

What is most valuable?

The most valuable feature is that when we access the machine, it automatically builds on the back-end and provides to the user. Then when the user logs off, the machine logs off automatically or is destroyed, which helps to reduce load on the server.

What needs improvement?

Horizon 7's performance could be improved. For instance, when I launch the VDI, it takes a very long time to boot.

For how long have I used the solution?

I've been working with Horizon 7 for about six months.

What do I think about the stability of the solution?

Horizon 7 is stable, though its performance isn't the best.

What do I think about the scalability of the solution?

Horizon 7 is scalable - we can add more machines or servers easily.

How are customer service and support?

VMware's technical support is not the best - instead of providing troubleshooting, they give us documentation that we're supposed to use to find solutions.

How was the initial setup?

The initial setup was very simple.

What's my experience with pricing, setup cost, and licensing?

Horizon 7 is cheaper than some competitors, like Citrix, because it includes solutions for the server side, the VDI side, and the hypervisor side. 

What other advice do I have?

Horizon 7 is best-suited to small environments. I would rate it seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Buyer's Guide
Download our free Horizon 8 Report and get advice and tips from experienced pros sharing their opinions.
Updated: August 2025
Buyer's Guide
Download our free Horizon 8 Report and get advice and tips from experienced pros sharing their opinions.