We are continuing to use Horizon 8 for remote work. Our company data, along with customer data, is stored in the private data center. Horizon is used for accessing the data center and data.
IT Systems Engineer at a tech services company with 11-50 employees
Enhanced security and access with advanced protocol features
Pros and Cons
- "I find the security of Horizon to be most valuable."
- "It would be beneficial to see improvements in client-side functionalities, especially for some Linux clients."
What is our primary use case?
How has it helped my organization?
If you configure Horizon well and limit access solely through Horizon 8, it enhances security by reducing the entry points for accessing data.
What is most valuable?
I find the security of Horizon to be most valuable. The Vue protocol, which is VMware BaaS, and the new BaaS codec feature of this protocol are particularly beneficial. The implementation of Instant Clone Technology also provides utility.
What needs improvement?
It would be beneficial to see improvements in client-side functionalities, especially for some Linux clients. A better in-built multi-factor authentication solution would also be advantageous. While there are ways to achieve this through Microsoft Azure and Google, a more integrated approach within Horizon would be ideal.
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For how long have I used the solution?
We have been working with Horizon 8 for a long time and have continued with each version since its release.
What do I think about the stability of the solution?
Stability is becoming a bigger issue for many software products these days, not just Horizon 8. Security issues can sometimes arise, which impacts stability.
What do I think about the scalability of the solution?
In terms of scalability, it is not a significant problem, suggesting that Horizon scales effectively.
How are customer service and support?
Our experience with VMware's customer service is limited. I would rate it a six out of ten due to possible transitions and product changes over recent years.
How would you rate customer service and support?
Neutral
How was the initial setup?
We cater to small companies, typically around 50 to 100 users. For these sizes, the setup is manageable and not overly complex. However, implementing a high-level solution for larger companies can be more complicated.
Which other solutions did I evaluate?
I primarily have experience with Horizon 8, without reference to other specific solutions.
What other advice do I have?
I can recommend Horizon to other users based on its security features and effective management processes.
I'd rate the solution eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Last updated: Nov 4, 2024
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Provides good scalability, but the initial setup process could be easier
Pros and Cons
- "It is a stable product."
- "The product's initial setup process could be easier."
What is our primary use case?
We use VMware Horizon View for its remote access feature.
What needs improvement?
The product's initial setup process could be easier.
For how long have I used the solution?
We have been using VMware Horizon View for a few years now. At present, we are using the latest version.
What do I think about the stability of the solution?
It is a stable product.
What do I think about the scalability of the solution?
We have 100 VMware Horizon View users in our organization. It is a scalable product.
How was the initial setup?
The initial setup is complicated. It takes one week to complete and requires two executives to work on deployment and maintenance.
What's my experience with pricing, setup cost, and licensing?
It is an expensive product. We purchase its yearly license.
What other advice do I have?
I recommend VMware Horizon View to others and rate it a six out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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Updated: June 2025
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