I am a system engineer and this is one of the products that I assist people with by providing support.
Technical Consultant at a aerospace/defense firm with 10,001+ employees
Instant Clone feature is helpful, but it does not scale to large organizations
Pros and Cons
- "The most valuable features are Instant Clones and AppStacks."
- "Technical support is only average and can be improved."
What is our primary use case?
What is most valuable?
The most valuable features are Instant Clones and AppStacks.
What needs improvement?
Sometimes when we log on, there are applications that are not visible.
Technical support is only average and can be improved.
In general, there are many things that can be improved.
For how long have I used the solution?
I have been using VMware Horizon View for about three months.
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Horizon 8
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What do I think about the stability of the solution?
As much as I have used this product, the stability looks good. We don't have many issues that require support.
What do I think about the scalability of the solution?
I feel that Horizon is more for a small business, rather than a large organization.
In our organization with 250 users, it works fine but if you're talking about 10,000 to 15,000 users then I don't know whether it would support a scale at that size.
How are customer service and support?
Technical support from VMware is all right, although I would not say that they're great. Overall, they are average.
Which solution did I use previously and why did I switch?
I am much more familiar with Citrix and work with it regularly. I have only been working with Horizon View for fine-tuning. I also use a similar product from Microsoft.
Ranking these, I would say that Citrix is first with a mark of 80%, Microsoft is second with a mark of 60%, and VMware is third with a mark of 50%.
How was the initial setup?
The installation process is really fast.
What about the implementation team?
We use a team that sets up solutions and then moves on. They remain only for the deployment.
What other advice do I have?
In my short experience, I would say that this is a really good product that can be installed quickly for a small scale organization with not many users.
I would rate this solution a six out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

ITSM Administrator & Analyst at Ministry of Interior
A scalable solution for deployed applications with good support
What is our primary use case?
We use the solution for deployed applications.
What needs improvement?
The solution’s stability and pricing could be improved.
For how long have I used the solution?
I have been using VMware Horizon View for one and a half years.
What do I think about the stability of the solution?
The product is stable.
What do I think about the scalability of the solution?
It will be difficult to manage or to scale if the deployment is complex.
We have the product countrywide.
How are customer service and support?
We always use the tech support and health check. Everything is excellent.
How was the initial setup?
The initial setup is complex. Depending on the project, it can take one year, one and a half year to deploy. We have to take a lot of things in the configuration.
What about the implementation team?
We do the deployment in-house. We too have many vendors onboard like Dell.
What other advice do I have?
VMware Horizon has been changing a lot in the past years. It is a good option. The company should adopt more technology as it went on cloud.
Overall, I rate the solution an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Horizon 8
August 2025

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Consulting Manager at Real Time Services AB
An easy-to-use solution that can be used for remote accessibility of all legacy apps
Pros and Cons
- "VMware Horizon View is an easy-to-use solution."
- "The solution’s stability and initial setup could be improved."
What is our primary use case?
We use VMware Horizon View for remote accessibility of all the legacy apps.
What is most valuable?
VMware Horizon View is an easy-to-use solution. VMware Horizon View allows us to access and manage any type of client.
What needs improvement?
The solution’s stability and initial setup could be improved.
For how long have I used the solution?
I have been using VMware Horizon View for four years.
What do I think about the stability of the solution?
I rate VMware Horizon View a nine out of ten for stability.
What do I think about the scalability of the solution?
VMware Horizon View is a scalable solution. Around 800 users regularly use the solution in our organization.
How are customer service and support?
VMware Horizon View's technical support is fairly good.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
We previously used Citrix. We switched to VMware Horizon View because it offered better features.
How was the initial setup?
VMware Horizon View's initial setup is complex and takes several days.
What about the implementation team?
I would recommend an integrator to install VMware Horizon View.
What was our ROI?
We have seen a return on investment with VMware Horizon View.
What's my experience with pricing, setup cost, and licensing?
VMware Horizon View's licensing cost is not expensive.
What other advice do I have?
You must understand your users before deploying VMware Horizon View.
Overall, I rate VMware Horizon View an eight out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Consulting Manager at Real Time Services AB
A stable solution that can be used to provide remote access for remote users
Pros and Cons
- "We use VMware Horizon to provide remote access for remote users."
- "VMware Horizon's initial setup is fairly complex."
What is most valuable?
We use VMware Horizon to provide remote access for remote users.
What needs improvement?
VMware Horizon's initial setup is fairly complex.
For how long have I used the solution?
I have been using VMware Horizon for three years.
What do I think about the stability of the solution?
I rate VMware Horizon a nine out of ten for stability.
What do I think about the scalability of the solution?
VMware Horizon is a scalable solution. Around 800 users use the solution in our organization, and we have plans to increase the usage.
How are customer service and support?
I am not happy with VMware Horizon's technical support.
Which solution did I use previously and why did I switch?
We previously used Citrix. We switched to VMware Horizon because it is a more efficient solution.
What about the implementation team?
VMware Horizon's deployment takes a few days. We implemented the solution through a consultant or integrator.
What's my experience with pricing, setup cost, and licensing?
We pay a monthly licensing fee for VMware Horizon. The solution is reasonably priced, but it could always be cheaper.
What other advice do I have?
Overall, rate VMware Horizon a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Engineering Sales Specialist at Adistec
Offers a nice user experience but needs to be made available for Linux
Pros and Cons
- "We don't have to pay for HyperFlex. The solution's speed gives a nice user experience."
- "The majority of things in VMware Horizon can be done only in Windows and not in Linux. There are Linux customers who would like to use VMware Horizon's features."
What is most valuable?
We don't have to pay for HyperFlex. The solution's speed gives a nice user experience.
What needs improvement?
The majority of things in VMware Horizon can be done only in Windows and not in Linux. There are Linux customers who would like to use VMware Horizon's features.
For how long have I used the solution?
I have been working with the solution for five years.
What do I think about the scalability of the solution?
The solution is scalable and you need to add a load balancer to add desktops. Once it is configured, you can add as many desktops as you want to add.
How was the initial setup?
I would rate the solution's setup an eight or nine out of ten since it is easy.
What's my experience with pricing, setup cost, and licensing?
VMware Horizon is expensive and I would rate it an eight out of ten.
What other advice do I have?
The solution is useful for call centers and banks and I would rate it a nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Senior Pre Sales Solutions Architect at a tech services company with 51-200 employees
A powerful application platform for virtual isolation
Pros and Cons
- "The application delivery is it's most valuable feature."
- "The support team's technicalities and the pricing of the solution need improvement."
What is our primary use case?
It is a powerful application platform for virtual isolation.
What is most valuable?
The application delivery is it's most valuable feature.
What needs improvement?
The support team's technicalities and the pricing of the solution need improvement.
For how long have I used the solution?
I have been using the solution for three years.
What do I think about the stability of the solution?
It is a stable solution. I rate it a seven out of ten.
What do I think about the scalability of the solution?
Horizon is a scalable solution and it depends on the hardware. Around 45 users use the solution.
How are customer service and support?
I have an open ticket with VMware. I rate the support an eight out of ten.
How would you rate customer service and support?
Positive
How was the initial setup?
Horizon's initial setup is easy. Sometimes I can do the integration myself and sometimes I need an integrator.
What's my experience with pricing, setup cost, and licensing?
The solution is more expensive in comparison to Citrix but when comparing the technicalities VMware Horizon, is worth the money.
What other advice do I have?
Between Citrix and Horizon, I would recommend Horizon for its management and availability.
I rate the overall solution a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
System engineer at DCA
Best solution on the market
Pros and Cons
- "Horizon View's best features are that it gives you more control over the PCs on your infrastructure, and it's specialized for banking environments."
- "The initial setup was complex, and you need system experience to walk through it."
What is our primary use case?
Horizon View is primarily used to consolidate networks against potential threats from outside.
What is most valuable?
Horizon View's best features are that it gives you more control over the PCs on your infrastructure, and it's specialized for banking environments.
For how long have I used the solution?
I've been working with VMWare Horizon View for more than three years.
What do I think about the stability of the solution?
Horizon View is stable.
What do I think about the scalability of the solution?
Horizon View is scalable.
How was the initial setup?
The initial setup was complex, and you need system experience to walk through it.
What other advice do I have?
Compared to Citrix and Microsoft, I'd recommend Horizon View as the best on the market. I'd rate it eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
Information Technology Specialist at a government with 1,001-5,000 employees
Easy to manage and impressively stable
Pros and Cons
- "Horizon 7's most valuable feature is the unified endpoint management."
- "The initial setup may be a little difficult for those with no experience."
What is most valuable?
Horizon 7's most valuable feature is the unified endpoint management, including the Orchestrator feature that helps those without any programming knowledge.
For how long have I used the solution?
I've been using VMware Horizon 7 for over four years.
What do I think about the stability of the solution?
Horizon 7's stability is very impressive.
What do I think about the scalability of the solution?
Horizon 7 is scalable.
How are customer service and support?
VMware's technical support gives wonderful support.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I previously used Citrix VDI, but Horizon 7 is easier to manage and has GUIs for everything.
How was the initial setup?
The initial setup is simple as there is lots of documentation available to help. However, it may be a little difficult for those with no experience.
What other advice do I have?
I would give Horizon 7 a rating of ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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Updated: August 2025
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