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Faustine Chisasa - PeerSpot reviewer
System Administrator at a comms service provider with 201-500 employees
Real User
Top 5Leaderboard
Feb 10, 2024
Customizable, flexible, open source dashboarding tool supporting a lot of data sources
Pros and Cons
  • "Almost any kind of visualization is possible with Grafana and all dashboards are configurable."
  • "It is limited on the reporting type supported, which is important for managerial-level officers who want reports that are either general or specific."

What is our primary use case?

We use Grafana to visualize IT infrastructure monitoring data. We have real-time, historical, and trend data that we can visualize in a flexible manner using Grafana. We use Zabbix to collect, process, and store the data. Zabbix has its own inbuilt visualization widgets, dashboards, and graphs, however, Grafana adds more flexibility. We have integrated Zabbix with Grafana using the Zabbix API which gives access to almost all components of the Zabbix Software.

Our environment is on-premises so we have both Zabbix and Grafana locally installed.

How has it helped my organization?

Grafana has greatly improved the way we visualize monitoring data. Now, every team member from directors, managers, sales representatives, to technical engineers can be granted access to custom dashboards relevant to their line of work.

With the latest Grafana versions, reports can be generated from dashboards to update senior management officers. 

The dashboards are not only intuitive and insightful, but they are also beautiful so it makes monitoring and data visualization more enjoyable.

Since it can easily be integrated with other software, having that important part of data processing taken care of makes technical teams more focused on improving data sources and enriching the data.

What is most valuable?

The ability to create almost all kinds of graphs and visualize any kind of information in an appealing way is extremely useful to us.

The customizability of dashboards and widgets is impressive.

The flexibility in integration with other tools as data sources of data enriching tools has been great.

It is open-source, so it saves a lot on costs and the community is friendly and powerful.

The product can be used to cater to multiple use cases. Almost any kind of visualization is possible with Grafana and all dashboards are configurable.

The ability to import and export dashboards saves us a lot of time for popular systems and dashboards.

What needs improvement?

The lack of native ability to aggregate data from multiple sources could be improved. As it is not a data store, it is challenging to correlate data from multiple data sources. Adding an out-of-box capability to aggregate and correlate different types of data would make Grafana even better.

It is limited on the reporting type supported, which is important for managerial-level officers who want reports that are either general or specific. Improvements in that area would be great.

Machine learning capabilities are still limited. This is an improvement in that area is needed.

Performance improvement when querying and searching textual data would be beneficial.

Buyer's Guide
Grafana
January 2026
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For how long have I used the solution?

I've used the solution for more than three years

What do I think about the stability of the solution?

When computing resources are properly optimized Grafana runs in a quite stable manner. As Grafana is an analytics and visualization platform, it is a bit hungry on CPU and Memory usage. When Grafana instances are properly planned and configured, computing resources bottlenecks can be avoided. Our instances haven't given us headaches from the time we set them up. 

What do I think about the scalability of the solution?

Grafana is mainly for visualization, so many instances can be set as needed. Grafana can also be configured for high availability for some scenarios like alerting, authentication, and databases.

How are customer service and support?

We haven't bought technical support and haven't dealt with their customer service agents.

Which solution did I use previously and why did I switch?

We used native dashboards and graphs of another system we use. We use Zabbix for monitoring but we added Grafana to add more visualization flexibility.

How was the initial setup?

The initial setup was straightforward, however, some resource optimization and tuning were needed. We have experienced professionals in tuning OS systems and application resources so it was not too complex for us.

What about the implementation team?

We implemented everything fully in-house. Since we never had a vendor team, we don't know yet the level of expertise they have. The Grafana community has been so helpful in this regard.

What was our ROI?

I can confidently say we have a 100% return on investment. Grafana has greatly enriched our data visualization and analytics. We see the prospect of it appealing even to more senior management. They may not be quite technical, but they appreciate having data nicely visualized so they know what is going on.

What's my experience with pricing, setup cost, and licensing?

You can choose from the fully open-source or enterprise editions. We chose the open-source and did everything in-house. Thorough planning and performance considerations are important, as the tool can be heavy on memory and computing resources.

Which other solutions did I evaluate?

We considered Kibana before we chose this solution.

What other advice do I have?

The solution is great and is one of the best in the market for visualization.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Łukasz Zawrotny - PeerSpot reviewer
System Engineer / Systems & Storage at a tech services company with 11-50 employees
Real User
Top 5
Jan 30, 2024
A tool that users can understand and learn quickly to use
Pros and Cons
  • "The product's initial setup phase was very easy."
  • "I have a problem with Grafana in the area of documentation."

What is our primary use case?

I use Grafana since it is interconnected with Zabbix. I also use Grafana for the dashboard of machines from VMware and for some network devices connected to Zabbix.

What is most valuable?

The ability to use Grafana with Zabbix is a valuable feature for me. Zabbix provides me with alerts and information if something goes wrong, while Grafana offers a better dashboard that is more stable. If you know Grafana well, it can show you everything, like the uptime of different sources and other areas.

What needs improvement?

I have a problem with Grafana in the area of documentation. There is a problem in the area of some graphs where you connect elements. With Grafana, there is only one name that can be included for ten hours. In Grafana, only one big field with one text name is shown in the documentation. When it comes to production, it is only for a period of time that some fields on each side give the information they have. I researched on Google and other forums and saw that people face problems when they can't connect a field with the same value. The aforementioned area in the tool needs improvement.

For how long have I used the solution?

I have been using Grafana for nine months. I am a customer of the product.

What do I think about the stability of the solution?

I have always had a stable version of the product. In general, I have not had any issues with the product.

What do I think about the scalability of the solution?

The technical personnel in my company use the tool, and it is possible to add or delete devices and other statuses in the solution. Around five people in my company use the product.

How are customer service and support?

I have always used the online forums or the internet to find information related to the product. I have not contacted the tool's technical support.

How was the initial setup?

The product's initial setup phase was very easy.

The solution is deployed on an on-premises model.

What's my experience with pricing, setup cost, and licensing?

For me, Grafana is a cheap tool because I don't have to spend much time learning the product since it is a simple solution. I don't know if there are different paid versions of the product.

Which other solutions did I evaluate?

My company chose Grafana over other products in the market considering its integration capabilities with Zabbix, good documentation, and the many topics about the tool that are available on the internet.

What other advice do I have?

I would suggest Grafana to those who use Zabbix because it helps users get a lot of information on networks and resolve a lot of problems.

I could do everything in Grafana with the help of graphs and documentation and get information on different types of devices.

I rate the overall tool an eight to nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Grafana
January 2026
Learn what your peers think about Grafana. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
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reviewer2126454 - PeerSpot reviewer
Backend Dev at a comms service provider with 11-50 employees
Real User
Mar 25, 2023
Gives the visibility we need, and increases productivity and observability
Pros and Cons
  • "It gives us the visibility we need. I like that when we add deployment markers or release markers, we know exactly when an issue arises. For instance, if there is an increased usage of CPU, we can link it directly to the deployment that might have caused the issue. It increases productivity and observability. We can now easily tell when a certain issue arises. It's way easier to debug because it can point you to certain things based on these markers, and we can debug easier."
  • "It's difficult to see the trends on the graph when the range is too long."

What is our primary use case?

We have a few use cases. We have charts for infrastructure, CPU usage, etc. We have included a lot of metrics for WAFs. We also have some customer metrics and business metrics, such as any number of transactions for a specific action happening on the site. 

What is most valuable?

It gives us the visibility we need. I like that when we add deployment markers or release markers, we know exactly when an issue arises. For instance, if there is an increased usage of CPU, we can link it directly to the deployment that might have caused the issue. It increases productivity and observability. We can now easily tell when a certain issue arises. It's way easier to debug because it can point you to certain things based on these markers, and we can debug easier.

What needs improvement?

It's difficult to see the trends on the graph when the range is too long. 

For how long have I used the solution?

At the company, they'd been using Grafana since I joined. It has been about three years.

What do I think about the stability of the solution?

It has been working fine for us.

What do I think about the scalability of the solution?

With our workload, it's working fine. Going by that, I'd rate it a 10 out of 10, but I don't know about the other cases.

How are customer service and support?

I've not contacted them.

Which solution did I use previously and why did I switch?

I don't know if it's the same, but we were using CloudWatch in AWS.

Honeycomb is also similar to this. With all the metrics and performances, you can build dashboards, but I'm new to it.

How was the initial setup?

Our team has two people who are in charge of that, but I'm not aware of its implementation.  

What other advice do I have?

I don't have much experience with other tools, but for my specific case, it has been working great. I'd rate it a 10 out of 10.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Jatin Sawhney - PeerSpot reviewer
Information Security Associate Manager at a tech services company with 10,001+ employees
Real User
Sep 23, 2022
Great live monitoring and alerts
Pros and Cons
  • "Grafana's best features are live monitoring and alerts."
  • "It would be helpful if Grafana provided more information and training on how to use Prometheus."

What is our primary use case?

I use Grafana's multiple dashboards for throughput for real-time analysis of monitoring, checking creds and authentication requests, and monitoring the time between direct services.

What is most valuable?

Grafana's best features are live monitoring and alerts.

What needs improvement?

In order to enable Grafana, you need another tool called Prometheus, which loads data to it. It would be helpful if Grafana provided more information and training on how to use Prometheus. In the next release, Grafana should include API monitoring.

For how long have I used the solution?

I've been using Grafana for two years.

What do I think about the stability of the solution?

Grafana is stable.

What do I think about the scalability of the solution?

Grafana is scalable and can be implemented in multiple environments.

How was the initial setup?

The initial setup is fairly straightforward, and Grafana is easy to configure.

What other advice do I have?

I would give Grafana a rating of seven out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
AnmolRai - PeerSpot reviewer
Technical Consultant Project Lead at a consultancy with 10,001+ employees
Consultant
Top 10
Sep 7, 2022
Graphical representation enables great visibility and source of any issue
Pros and Cons
  • "It provides a graphical representation and it's clear to see what's happening."
  • "Multiple dashboards combined into one dashboard has slowed things down for us."

What is our primary use case?

We use this solution for monitoring activity for e-commerce businesses. With Grafana, we can identify in detail where issues come from and solve the problem. We are customers of Grafana. 

What is most valuable?

The solution provides more of a graphical representation so we can see any incoming requests, each and every functionality, and quickly know where the issue is. It's very helpful in terms of monitoring with respect to the market from a request to a response.

What needs improvement?

Grafana has made some changes recently. Previously, we had different dashboards but they have now merged the three designs into one dashboard and now we have to monitor a single dashboard for multiple reasons. It may not seem challenging, but we have critical issues that arise, and we don't know where they're coming from. We have to check all three aspects which takes us longer than it used to and can also affect productivity.

For how long have I used the solution?

I've been using this solution for one year. 

What do I think about the stability of the solution?

Grafana is a stable product.

What do I think about the scalability of the solution?

The solution is scalable, we have over 40 users. 

How are customer service and support?

We have good technical support. 

How would you rate customer service and support?

Positive

What other advice do I have?

I recommend this solution but for someone who doesn't have experience with Grafana, it may take a while to understand because it presents everything with a graphical representation and you need to figure out why there are multiple dashboards.  

I rate this solution eight out of 10. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Johnson Adekunle - PeerSpot reviewer
Senior Software Engineer | AWS Certified Solutions Architect at a tech services company with 201-500 employees
Real User
Aug 15, 2022
Helps us with data monitoring but lacks detailed error messages
Pros and Cons
  • "We can write queries in different languages, which is beneficial for visualization."
  • "The product's configuration for saving files could be improved."

What is our primary use case?

We use this solution primarily for data monitoring, specifically payment transaction monitoring. For example, we use it to monitor payments passing through our systems, integrate with different parties, and track the metrics of payments. The support team can view all these items on a dashboard to gauge the threshold of payments.

What is most valuable?

The query patch is the most valuable feature. We can write queries in different languages, which is beneficial for visualization.

What needs improvement?

The product could be improved with a feature that provides detailed error messages when we encounter issues. For example, we had a case where there was an error message and we could not decipher what went wrong. Additionally, the product's configuration for saving files could be improved, and more plugins could be provided when using the dashboards.

For how long have I used the solution?

We have been using this solution for approximately two years as customers. We deploy this solution on-premises.

What do I think about the stability of the solution?

The solution has been stable for us. We can integrate our single internal sign-on into the solution. 

What do I think about the scalability of the solution?

The solution is scalable and we can add people on without any issues. Additionally, we can integrate our single internal sign-on into the solution. About 40% percent of the engineers in the company are using this solution.

How are customer service and support?

We have not had any experience with customer service and support yet.

How was the initial setup?

Unfortunately, I would not be able to comment on the initial setup as I wasn't involved in the setup process.

What's my experience with pricing, setup cost, and licensing?

Unfortunately, I cannot comment on licensing and pricing costs as I am unaware of the pricing details.

Which other solutions did I evaluate?

We chose this solution because it met the requirements of visualizing and monitoring to make decisions. We found it had very good industrial usage from the reports we read when Space X launched.

What other advice do I have?

I rate this solution a six out of ten. Nevertheless, we recommend using this solution and advise others to go through the tutorial videos before using it. The solution is good but it could be improved by including features that provide more detailed error messages as well as additional plugin options for the dashboard.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Infrastructure & System Administrator at a tech company with 1-10 employees
Real User
Jun 27, 2023
A good solution to track all the servers and platforms, but it needs to improve its configuration part
Pros and Cons
  • "Grafana is a very scalable product. It's a really good product."
  • "I had issues with the solution's configuration part."

What is our primary use case?

I copied it on my primary server. I use it to monitor servers. I would say it is a good solution to track all the servers and platforms, specifically the technical platforms.

What is most valuable?

Grafana has such features that it need not exist on other products.

What needs improvement?

I had issues with the solution's configuration part. Though I resolved it, the configuration is an area needing improvement since it is the solution's only problem.

For how long have I used the solution?

I have experience using Grafana. I am a new user of the tool.

What do I think about the stability of the solution?

Stability-wise, I rate the solution a seven and a half out of ten.

What do I think about the scalability of the solution?

Grafana is a very scalable product. It's a really good product.

I know many people who use Grafana to monitor SuccessFactors.

How was the initial setup?

The setup is not very easy or difficult, so it is in the middle because I faced an issue with it the first time, but the next time, I will configure it and make it work properly and in the correct manner.

What other advice do I have?

To those planning to use the solution, I would say that they need to add the system administrator to use and install Grafana as a monitoring tool to check servers and platforms. It's a good solution to monitor all the platforms.

I rate the overall solution a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Director of Software Development at a computer software company with 201-500 employees
Real User
Apr 19, 2023
Great for visualizing and dashboards; we also use it for our network operation center
Pros and Cons
  • "Provides good dashboard visualization."
  • "Lacks event management which affects our DevOps people."

What is our primary use case?

We use this solution for visualizing and dashboards. We also use it for our network operation center. I'm a software development director and we are users of Grafana. 

What is most valuable?

The alerts feature is very good as is the dashboard visualization. We count our orders and if there's a decrease we send alerts. They are useful. 

What needs improvement?

The solution lacks event management which affects the DevOps people.

For how long have I used the solution?

I've been using this solution for eight months. 

What do I think about the stability of the solution?

We haven't had any stability issues. 

What do I think about the scalability of the solution?

The scalability is sufficient for our needs. 

What's my experience with pricing, setup cost, and licensing?

I'm not involved in licensing but I believe Grafana is a relatively inexpensive solution. 

Which other solutions did I evaluate?

Our subcontractor has suggested that we move to InsightEye because Grafana only visualizes the dashboards whereas InsightEye is more proficient and has more functionalities. 

What other advice do I have?

I recommend this solution if you're looking for some metrics. I rate this solution eight out of 10. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Grafana Report and get advice and tips from experienced pros sharing their opinions.
Updated: January 2026
Buyer's Guide
Download our free Grafana Report and get advice and tips from experienced pros sharing their opinions.