We use the tool to monitor metrics on dashboards.
Senior Site Reliability Engineer at a tech vendor with 10,001+ employees
Can monitor metrics on dashboards but needs to have own query language
Pros and Cons
- "It's easy to make changes. We can put many dashboards in one place. There's no delay in showing data - what you see on Grafana matches the server metrics."
- "Grafana could improve by having its own query language. Currently, it uses languages like Prometheus or InfluxDB, which not everyone knows. Their query language should be easier."
What is our primary use case?
What is most valuable?
It's easy to make changes. We can put many dashboards in one place. There's no delay in showing data - what you see on Grafana matches the server metrics.
What needs improvement?
Grafana could improve by having its own query language. Currently, it uses languages like Prometheus or InfluxDB, which not everyone knows. Their query language should be easier.
For how long have I used the solution?
I have been using the product for four years.
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May 2026
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What do I think about the stability of the solution?
Stability-wise, our on-premises version was mixed, but the cloud version is stable.
What do I think about the scalability of the solution?
My company has 2000 users.
How was the initial setup?
Setting up Grafana is moderately difficult, especially writing query languages and custom metrics. Creating custom metrics requires writing new query language at the server level, which can be challenging.
What other advice do I have?
If you want to use Grafana for the first time, I'd say you can. It's cost-effective compared to other products like Datadog. But if cost isn't an issue, I'd recommend Datadog. For beginners, learning to use Grafana is moderately difficult. I rate it a seven out of ten.
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Google
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Cloud Engineer at REDtone Digital Services
An open-source analytics and monitoring platform that excels in flexible data visualization and diverse data source integration, but may require improvement in automating daily reports
Pros and Cons
- "It excels in providing comprehensive details when there are downtimes or fluctuations, offering thorough reports."
- "There is a need for improvement in automating daily monitoring reports, especially when alerts are triggered due to system downtimes or fluctuations."
What is our primary use case?
We use it internally to monitor both hardware and virtual machines running on our servers and then generate reports based on the monitoring data.
What is most valuable?
One standout feature is its open-source nature. It excels in providing comprehensive details when there are downtimes or fluctuations, offering thorough reports. From a cost perspective, it stands out positively, especially when compared to other tools, given its robust functionality as an open-source solution.
What needs improvement?
There is a need for improvement in automating daily monitoring reports, especially when alerts are triggered due to system downtimes or fluctuations. This enhancement would make the monitoring tool more efficient and streamlined. While it does produce reports, the quality might not be optimal.
For how long have I used the solution?
I have approximately two years of experience working with it.
What do I think about the stability of the solution?
I haven't encountered any issues or bugs while using it, and it has been stable throughout.
What do I think about the scalability of the solution?
Numerous users, ranging from five hundred to a maximum of three hundred, frequently engage in upscaling and downscaling activities. The system handles this well, and the performance remains stable, even when multiple users log in and out simultaneously.
How was the initial setup?
The initial setup is not overly complicated nor excessively straightforward. It's a manageable process that involves following a step-by-step approach.
What's my experience with pricing, setup cost, and licensing?
It's free of cost; it operates as an open-source tool.
What other advice do I have?
It is recommended for use, and in parallel, WebEx is another open-source tool. Both are straightforward to deploy on a Linux server. The process is simple and similar to each other, and there's no need for any complex procedures. Deploying these monitoring tools on a Linux server is hassle-free. Overall, I would rate it eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Grafana
May 2026
Learn what your peers think about Grafana. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
896,099 professionals have used our research since 2012.
Head of Operations Engineer at RayanHamAfza
A stable solution that enables seamless visualization and movement of data between teams
Pros and Cons
- "The comparison feature is very good."
- "The service dashboard is very hard and needs improvement."
How has it helped my organization?
Our team used a Grafana for training.
What is most valuable?
The comparison feature is very good.
What needs improvement?
The service dashboard is very hard and needs improvement.
For how long have I used the solution?
I have been using Grafana for six to seven years.
What do I think about the stability of the solution?
It is a stable solution.
How was the initial setup?
The solution was deployed with Kubernetes. The deployment took an hour to complete. It is not difficult to maintain as Kubernetes gives easy updates.
What's my experience with pricing, setup cost, and licensing?
I am using the open source version.
What other advice do I have?
I rate the overall solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Software Development Engineer I / Backend Engineer at Primathon
Easy to define alerts and efficient monitoring capabilities
Pros and Cons
- "The best thing about Grafana is the visualization. The colors and the ease of use make it very user-friendly."
- "Grafana doesn't provide anything for reporting."
What is our primary use case?
I use Grafana for MYSQL monitoring, monitoring the system, and application monitoring.
What is most valuable?
The best thing about Grafana is the visualization. The colors and the ease of use make it very user-friendly. Grafana has a huge community, so we can simply Google it and get the answer if we have any doubts.
The second best thing about Grafana is its alerting system, which is easy to define within Grafana rather than defining alerts in Prometheus.
Thirdly, Grafana is completely free of cost. I use Grafana for many things, and all of them at zero-dollar cost. On the other hand, other monitoring tools in the market, like New Relic and Datadog, offer many features, but Grafana is a good monitoring tool for a small-scale company.
What needs improvement?
One thing I got to know is that Grafana doesn't provide anything for reporting. As a DevOps engineer, I would like to get a weekly report expressing the system's overall performance in the last week. For example, how many alerts were triggered, how many APIs responded with bad requests, and how many failures occurred? All these things are generally required at the beginning of the week so that we can better research and optimize everything that's required.
Currently, Grafana sends a PDF version of the report, and they are not doing anything beyond that. So, that's a feature that Grafana can work on to make it more accurate and better.
In the additional features, I would like to see logs. Logs are basically created when an API is hit. The log contains information such as the API that was hit, the status code, and the time taken. For instance, the log file would store the error message if there was an error in the API. It makes it easier for the developer to debug the API that showed an error. Grafana claims that it has Loki, which is used for logging and saving logs. However, I could not configure Loki with Grafana to see my logs. Grafana could look into this field and make changes to improve it.
For how long have I used the solution?
I have been using this solution for three months now. I am using the latest version, 7.4.
What do I think about the stability of the solution?
Grafana is stable. There were some bugs in the previous version, but the latest version is bug-free.
What do I think about the scalability of the solution?
Grafana is scalable for product-based companies, but for service-based companies with multiple projects, it's difficult to scale using Grafana. However, since it provides all the features for free, it's manageable.
We are a small company of 70 people, and I am currently the only one using Grafana. We started using it after I researched and decided to use Prometheus and Grafana for monitoring.
How are customer service and support?
The customer support team of Grafana is available for the enterprise and pro versions. However, there is a vast community of Grafana users, and if you require any help, you can post your query, and you will undoubtedly receive an answer. Most likely, your question may have already been asked and answered in the community forum, so checking there first is worthwhile.
How was the initial setup?
Setting up Grafana can be a bit tricky. If I rate the difficulty level on a scale of one to ten, I would say it's around five. But once you have connected one data source, it becomes easier to connect with other things.
What's my experience with pricing, setup cost, and licensing?
Grafana is not entirely open source, as it has three versions: the free, enterprise, and pro versions. Most of the required features are available in the free version of Grafana, which you will use as a visualization tool, while Prometheus will serve as your monitoring tool.
Therefore, you won't use Grafana as a monitoring tool. If you use Grafana's features, they are free of charge. Hence, you can use Prometheus and Grafana to fulfill your needs. However, if you are using MongoDB as your database, its plugin is not available in the free version of Grafana, and you'll need to purchase the enterprise version.
What other advice do I have?
I will be able to comment on whether Grafana is useful for you or not, depending on various factors. For instance, I would like to know the scale of your company, the products you are making, the scale of production, and whether you are a product-based or service-based company. Additionally, I would like to know what other features you require from your monitoring system.
If Grafana meets your criteria, I suggest using it because it is either free or comes at a cost. The free version of Grafana is usually sufficient for most users.
Overall, I would rate Grafana an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Head SRE Latam at PayU
Feature-rich and has many integrations and good community support
Pros and Cons
- "What I found most valuable in Grafana is that it has a lot of integrations and features that I need for data processing and visualization."
- "One area for improvement in Grafana is that depending on your version, you have to pay for the features, making the license expensive. It would be great if the licensing model could be more flexible. In the next release of Grafana, I want cluster creation to be available, which would help in Grafana deployment and scaling. Currently, the scaling process for the solution is a bit complicated."
What is our primary use case?
We use Grafana for application metrics and data utilization for consumer databases. We also use it to connect and evaluate clients and create databases where we upload client data.
How has it helped my organization?
We find Grafana essential for our company because of the visualization function for all application metrics in our environment.
What is most valuable?
What I found most valuable in Grafana is that it has a lot of integrations and features that I need for data processing and visualization.
What needs improvement?
One area for improvement in Grafana is that depending on your version, you have to pay for the features, making the license expensive. It would be great if the licensing model could be more flexible.
In the next release of Grafana, I want cluster creation to be available, which would help in Grafana deployment and scaling. Currently, the scaling process for the solution is a bit complicated.
Easier integration is also what I want to see in Grafana in the future.
For how long have I used the solution?
I've been using Grafana for four years.
What do I think about the stability of the solution?
Grafana is a very stable solution.
What do I think about the scalability of the solution?
Scaling Grafana is a bit complicated, so I want to create a cluster to promote high availability in the solution, deploy in one step, and for Grafana to scale automatically.
How are customer service and support?
My company has the open-source version of Grafana, so it gets support from the community. The community support is good.
Which solution did I use previously and why did I switch?
In terms of standalone visualization tools, I've only used Grafana. I used another monitoring solution, but the visualization was only integrated.
Other solutions can provide what Grafana provides, but you need to pay. Grafana, on the other hand, has an open-source version, and as an open-source solution, it's complete, at least for my company's needs.
Compared to other software, it can take some time to get used to how Grafana works, but you can live with it because you can learn to use it.
How was the initial setup?
One person deployed Grafana for my company, and the process only took twenty minutes maximum.
What's my experience with pricing, setup cost, and licensing?
My company uses the open-source version of Grafana, so it's free.
What other advice do I have?
I'm currently using Grafana.
My company is a Grafana customer.
I'm using the open-source version of Grafana, 9.3.
Between sixty and one hundred people, mostly software engineers, use the solution in my company.
Grafana requires maintenance, and that's the responsibility of the entire team.
There's a plan to increase the usage of Grafana in other areas besides engineering. My company plans to create dashboards for data in other areas.
I advise people who want to use the solution to try it out first. For example, Grafana has many good integrations if you need to gather metrics, and you can technically use any query to create dashboards and graphs inside Grafana. I advise that you explore the solution.
My rating for Grafana is eight out of ten because it's a very good product. It's complete and has an open-source version with many features. However, some of its interface capabilities could be cheaper.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Specialist at Qualitest
The solution has a good UI dashboard, is easy to deploy, and is easy to monitor data
Pros and Cons
- "The most valuable feature of the solution is the UI dashboard because we need to create a dashboard on Grafana to monitor our data."
- "I would like the ability to download my results into any format in order to share the information with my clients."
What is our primary use case?
The solution is used for monitoring the live monitoring of our load test.
What is most valuable?
The most valuable feature of the solution is the UI dashboard because we need to create a dashboard on Grafana to monitor our data.
What needs improvement?
The solution's integration with other tools needs improvement.
I would like the ability to download my results into any format in order to share the information with my clients.
For how long have I used the solution?
I have been using the solution for over three years.
What do I think about the scalability of the solution?
We currently have over 50 people using the solution.
How was the initial setup?
The initial setup is straightforward. The deployment usually takes one and a half hours.
What other advice do I have?
I give the solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Associate at a consultancy with 10,001+ employees
A good starting point for SRE but managing defects is difficult without granular details
Pros and Cons
- "Compatibility with Prometheus databases and the Spring Boot application make it the first choice when moving toward an SRE model."
- "The solution is adaptable, easy to use, and works well for microservices development."
- "Writing queries can be a bit difficult because the syntax must be maintained."
- "The solution has some stability issues because I don't always see proper results."
What is our primary use case?
Our company uses the solution as a monitoring tool that provides alerts and behavior information. We have many Spring Boot applications and the solution works well with them.
What is most valuable?
The solution is adaptable, easy to use, and works well for microservices development.
Compatibility with Prometheus databases and the Spring Boot application make it the first choice when moving toward an SRE model.
What needs improvement?
It is difficult to manage defects because the solution does not provide granular details about the internal system for tracing.
Writing queries can be a bit difficult because the syntax must be maintained. The dependency on syntax should be removed so that it does not matter for queries.
For how long have I used the solution?
I have been using the solution for two years.
What do I think about the stability of the solution?
The solution has some stability issues because I don't always see proper results. In comparison to other tools, it is not the most stable when using extensive SRE techniques.
Dynatrace and ELK are more stable but are more costly. An organization that needs strong stability and has a bigger budget could consider these tools.
Stability, features, or quality should not be based on cost. It is important to compare SRE models to find the best for your environment.
How are customer service and support?
I have never needed technical support.
How was the initial setup?
The initial setup is easy for on-premises. You install, integrate, and immediately see the visualization.
I am not sure about the ease of cloud or enterprise-level setups.
What about the implementation team?
We implemented the solution in-house.
What's my experience with pricing, setup cost, and licensing?
I use the open source model so it is free.
Which other solutions did I evaluate?
In the SRE model, there are many tools evolving but the solution is a good starting point for SRE with Spring Boot. Once you become familiar with SRE and are clear about the terminology, you can explore other products. Other users will say ELK or Dynatrace are good, but the best solution depends on your requirements.
SRE is a journey that is uncovered as you progress. The solution is adaptable, easy to configure, works for microservices development, and integrates with Spring Boot so it is the best product for starting points.
What other advice do I have?
The solution is a visualization tool that is pretty easy to use. Writing queries can be difficult so it is important to learn how to integrate with data sources before you write queries to visualize those metrics.
I rate the solution a six out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Technical Lead at Capgemini
Helps us to monitor our traffic, but there are limited options
Pros and Cons
- "The best feature was the creation of graphs and trends."
- "The best feature was the creation of graphs and trends to know if the traffic was low or okay."
- "If there was an issue on one node, we couldn't drill down and see all the issues on other nodes."
- "I don't believe that Grafana fulfilled the requirements completely. That's why we moved to Datadog."
What is our primary use case?
We used Grafana to monitor our traffic.
What is most valuable?
The best feature was the creation of graphs and trends to know if the traffic was low or okay. We could create week-over-week traffic and trend analysis as well. All these features were good and were the only features I used.
What needs improvement?
If there was an issue on one node, we couldn't drill down and see all the issues on other nodes or see if there were interlinked issues. However, Datadog allowed us to do this. In Datadog, we could take our complete environment and see what nodes went down simultaneously and the cause. For example, Datadog allows you to see in the graphs whether the database is locked or if there was a firewall issue. However, in Grafana, we had to add everything into a single dashboard manually.
In the next release, there should be more of a colour palette. The colour palette in Grafana is limited, and it chooses its own. We used hundreds of services to monitor into a single graph, so in the stacked chart, it chose the colour needs, and when we wanted to change it, there were only four or five options.
For how long have I used the solution?
I used this solution when I worked for Expedia. We used the solution for about three years.
What do I think about the stability of the solution?
There were no breakdowns or hiccups.
What do I think about the scalability of the solution?
I am unaware of the scalability. There were around 500 users when I worked there. The network team was using it on a large scale.
Which solution did I use previously and why did I switch?
I don't believe that Grafana fulfilled the requirements completely. That's why we moved to Datadog.
How was the initial setup?
I was not involved in the initial setup. We had a password issue at a point, but I am unsure if that was an issue with the solution or just within the organization.
What's my experience with pricing, setup cost, and licensing?
Grafana was not an open source, and we had to pay for a license to use it. The same was the case with CashPoint. There was a license, but I'm unaware of how much we were paying.
Which other solutions did I evaluate?
I believe my old company chose Grafana because they initially wanted to monitor the traffic and know the firewall and scaling.
What other advice do I have?
I rate Grafana a six out of ten because Grafana has limited options compared to Datadog. Regarding advice, it was pretty simple to use Grafana. The trickiest part was creating a new dashboard, working on the query and adding the requirement. So you have to have the source and path handy to put that in the query. Any user can use Grafana once they understand what the dashboards are doing and what data is being searched from those dashboards.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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