We are using this solution to protect our network on every site. We are using it as a Network Firewall.
Telecommunications Engineer at a university with 1,001-5,000 employees
Good network protection and configuration that is easy to set up and quick to deploy
Pros and Cons
- "The most valuable features are the policies, filtering, and configuration."
- "Technical support is good but the response time could be faster."
What is our primary use case?
What is most valuable?
The most valuable features are the policies, filtering, and configuration.
What needs improvement?
Technical support is good but the response time could be faster.
When it's overloaded, it works slower and overheats.
The data analysis could be improved.
For how long have I used the solution?
I have been using Fortinet FortiGate for 15 years.
We are using the 100 models.
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Fortinet FortiGate
June 2025

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What do I think about the stability of the solution?
This solution is pretty stable.
What do I think about the scalability of the solution?
It's a scalable solution. I would rate it a seven out of ten.
We have 2,500 users in our organization.
How are customer service and support?
Technical support is good. I would rate them an eight out of ten.
Which solution did I use previously and why did I switch?
We have also used Huawei.
How was the initial setup?
The initial setup is straightforward. It's pretty easy.
At the very most, it takes a day to deploy.
What other advice do I have?
Before deciding to install this solution, be sure to conduct an analysis of your environment. You may need a larger one or this may be too big for their needs.
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Group Leader – FM Operations Team at a tech services company with 51-200 employees
Straightforward and quick to deploy, user-friendly, and the UTM features well protect our infrastructure
Pros and Cons
- "I think that the UTM features are the most value, as it truly protects my infrastructure."
- "The support structure needs to be improved because every time we contact them, there is a delay in the response."
What is our primary use case?
We're using both firewall and UTM features, as well as the inbound and outbound traffic load-balancing functionality. We are also using the VPN.
What is most valuable?
I think that the UTM features are the most value, as it truly protects my infrastructure.
The interface is user-friendly.
What needs improvement?
The support structure needs to be improved because every time we contact them, there is a delay in the response.
For how long have I used the solution?
We have been using Fortinet FortiGate for almost eight years.
What do I think about the stability of the solution?
This is a stable and reliable product.
What do I think about the scalability of the solution?
We have had no trouble scaling the solutions.
How are customer service and technical support?
Technical Team response time is slow comparatively other competition , However once the Engineer is allocated then incidents are managed properly
How was the initial setup?
The initial setup is straightforward and it is very quick to deploy.
What's my experience with pricing, setup cost, and licensing?
We purchased a five-year bundle package, which worked out cheaper than competing solutions.
Which other solutions did I evaluate?
We evaluated other products including those from Palo Alto and Cisco. However, compare the features and price for all of them, Fortinet was the best choice.
What other advice do I have?
This is a good product and I can recommend it to others.
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Buyer's Guide
Fortinet FortiGate
June 2025

Learn what your peers think about Fortinet FortiGate. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
860,592 professionals have used our research since 2012.
Presales Engineer at a tech services company with 11-50 employees
Scales well, but the technical support needs to be improved
Pros and Cons
- "This product is definitely scalable."
- "The support is the main thing that needs to be improved."
What is our primary use case?
We are a solution integrator and FortiGate is one of the security products that we implement for our clients.
What needs improvement?
The support is the main thing that needs to be improved.
For how long have I used the solution?
We have been using Fortinet FortiGate for five years.
What do I think about the scalability of the solution?
This product is definitely scalable. Our clients range from small to medium-sized businesses.
How are customer service and technical support?
The technical support needs to be improved, and I would rate them a six out of ten.
How was the initial setup?
The initial setup is straightforward.
What other advice do I have?
This is a product that I would recommend.
I would rate this solution a seven out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Integrator
Director/Owner at Miodesk
Easy to use, well-priced, and scales to our requirements
Pros and Cons
- "The most valuable feature is the ease of use."
- "In the future, I would like to see improvements made to cloud-based management."
What is our primary use case?
We use this firewall as part of our security solution.
What is most valuable?
The most valuable feature is the ease of use. It's very simple and this is one of its advantages.
What needs improvement?
I would like to see the product updated more frequently.
In the future, I would like to see improvements made to cloud-based management. They already have some features for this, but it's very basic.
For how long have I used the solution?
I have been using Fortinet FortiGate for 15 years.
What do I think about the stability of the solution?
Stability-wise, this is a good solution.
What do I think about the scalability of the solution?
Scalability is good, we have about 5,000 users.
How are customer service and technical support?
I have never used technical support from the vendor.
What about the implementation team?
We have an internal team for deployment, maintenance, and support.
What's my experience with pricing, setup cost, and licensing?
The price of FortiGate is good.
What other advice do I have?
My advice for anybody who is implementing FortiGate that it is a great product and easy to use, but be careful which firmware you use.
I would rate this solution a nine out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Specialist of IT Solutions at INTERNEXA
Great anti-malware and web filtering features
Pros and Cons
- "Good anti-malware and web filtering features."
- "The solution could be more evenly structured."
What is our primary use case?
We primarily use this solution as a security perimeter and for VPN. We are partners of Fortinet.
What is most valuable?
I like the anti-malware and web filtering features.
What needs improvement?
The solution could be more evenly structured and I'd like to see orchestration in the calls included. The solution currently lacks that feature.
For how long have I used the solution?
I've been using this solution for 12 months.
What do I think about the stability of the solution?
The stability is great.
What do I think about the scalability of the solution?
The solution is scalable.
How are customer service and technical support?
The technical support is good. We rely a lot on the documentation which is a good standard.
Which solution did I use previously and why did I switch?
I previously used Meraki but I prefer Fortinet for its value and software capabilities. It's better than any of the other products in this field.
How was the initial setup?
The initial setup is very easy. Deployment time depends on the complexity of the situation.
What's my experience with pricing, setup cost, and licensing?
We pay an annual license fee - I get a good price on this product.
What other advice do I have?
I would rate this solution an eight out of 10.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Network Engineer at a manufacturing company with 5,001-10,000 employees
A highly-effective firewall but some evolution is required
Pros and Cons
- "It's great for capturing the traffic and troubleshooting it."
- "We were not able to build a full-mesh VPN; however, I am not sure if this was the fault of Fortinet FortiGate."
What is our primary use case?
Foremost, we mainly used it as a firewall. we also use it for low sharing between circuits.
What is most valuable?
It's great for capturing the traffic and troubleshooting it.
For how long have I used the solution?
We used Fortinet FortiGate for one year.
What do I think about the scalability of the solution?
Fortinet FortiGate is both scalable and stable.
How are customer service and technical support?
We used a different party for support — they were pretty good.
How was the initial setup?
Deployment was very easy.
What's my experience with pricing, setup cost, and licensing?
I think the price of Fortinet FortiGate is very reasonable.
What other advice do I have?
We were not able to build a full-mesh VPN; however, I am not sure if this was the fault of Fortinet FortiGate.
On a scale from one to ten, I would give Fortinet FortiGate a rating of seven.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
GM: Information Systems at a logistics company with 501-1,000 employees
Its stability is the most valuable, and it is also scalable
Pros and Cons
- "Its stability is the most valuable."
- "It should provide better visibility over the network and more information in the form of reports for the end users. Its installation should also be easier."
What is our primary use case?
We use it to create a WAN. We also use it for the UTM firewall.
We don't have the latest versions. We've got the 60Ds and 30E products.
What is most valuable?
Its stability is the most valuable.
What needs improvement?
It should provide better visibility over the network and more information in the form of reports for the end users. Its installation should also be easier.
For how long have I used the solution?
I have been using this solution for about three years.
What do I think about the stability of the solution?
It is stable.
What do I think about the scalability of the solution?
It is scalable. We use it at five sites, and all in all, we have around 300 users.
How are customer service and technical support?
We don't deal with Fortinet.
How was the initial setup?
It was complex for me, but it was quick.
What about the implementation team?
We had to use an outside resource to set it up.
What other advice do I have?
We are going to move over to Meraki, so we won't be using this solution. I would recommend this solution to others, but it is a matter of preference.
I would rate Fortinet FortiGate an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Junior Support Analyst at a pharma/biotech company with 201-500 employees
A superior solution for endpoint security
Pros and Cons
- "The next-generation firewall is great."
- "The captive portal could be improved."
What is our primary use case?
We use this solution for marketing and manipulation purposes.
Within our organization, there are roughly 500 people using this solution.
At the moment, we don't have any plans to extend our usage of this solution — currently, we are happy with the way things are.
What is most valuable?
The next-generation firewall is great.
What needs improvement?
The captive portal could be improved.
For how long have I used the solution?
I have been using this solution for four years.
What do I think about the stability of the solution?
This solution is very stable.
How are customer service and technical support?
I have never had to contact customer support. We have a team that handles all of the troubleshooting; however, they do provide excellent documentation.
How was the initial setup?
The initial setup was very easy.
What about the implementation team?
At the moment, we don't have a deployment strategy.
We have a team of three people who handle all maintenance-related issues.
What other advice do I have?
Overall, on a scale from one to ten, I would give Fortinet FortiGate a rating of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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Updated: June 2025
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