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reviewer1465347 - PeerSpot reviewer
IT Infrastructure managerInformation an Communication Services Manager at a agriculture with 5,001-10,000 employees
Real User
Great load balancing feature, secure and stable
Pros and Cons
  • "Good load balancing feature."
  • "We have an issue with hotel guest vouchers."

What is our primary use case?

We've used this solution for the guest portal for our client and we also use it to secure the network of our firm. I am the IT infrastructure manager and we are customers of Fortinet. 

What is most valuable?

I like the fact that we don't have to use our IP address and that it roams. I also like the load balancing feature which allows you to attach several internet connections and load balance.

What needs improvement?

We have an issue with the license when it expires because we're unable to use the computers. We are in the hotel industry and there's an issue with vouchers when guests come in wanting to use them. 

For how long have I used the solution?

I've been using this solution for five years. 

Buyer's Guide
Fortinet FortiGate
August 2025
Learn what your peers think about Fortinet FortiGate. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
865,576 professionals have used our research since 2012.

What do I think about the stability of the solution?

It's a stable solution. We had some issues after we upgraded but on the whole it's stable. 

What do I think about the scalability of the solution?

We don't have scalability requirements so I can't comment. 

How are customer service and support?

We had some issues with the local support, particularly with regard to purchasing the subscription. It took a very long time and at one point the license had expired and it took a while to sort out. 

How was the initial setup?

The initial setup is simple and doesn't take much time.  

What's my experience with pricing, setup cost, and licensing?

This is an affordable solution. 

Which other solutions did I evaluate?

FortiGate is the most effective solution for us and it's a cheaper option to Check Point or Palo Alto which we looked at. They are both very expensive. 

What other advice do I have?

I would rate this solution an eight out of 10. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1084257 - PeerSpot reviewer
IT Infrastructure Specialist at a government with 1,001-5,000 employees
Real User
A resilient, secure, and scalable solution that provides a secure connection for remote work.
Pros and Cons
  • "The web filtering feature and the intrusion protection system are the most valuable. It is a resilient appliance. I never had an issue with it in terms of any security breaches."
  • "Its reporting capabilities can be improved. It should have some out-of-the-box reporting capabilities and some degree of customization. The basic reporting that it currently has is not sufficient to create more usable reports. It needs some sort of out-of-the-box reporting. They try to make customers purchase FortiAnalyzer for this kind of reporting, which is an additional cost. Other firewall vendors, such as SonicWall and Sophos, provide this sort of reporting without any additional cost."

What is our primary use case?

We utilize the services to ensure the stability of our network and clients protection from external treats. With the recent pandemic mobile working have increased in demand and Fortinet have easily bridge that gap to continue to support employee needs.

How has it helped my organization?

It has provided us the ability to work remotely during the pandemic. It opens a secure connection to the office for an employee working remotely from home.

What is most valuable?

The web filtering feature and the intrusion protection system are the most valuable.

It is a resilient appliance.

What needs improvement?

Its reporting capabilities can be improved. Some out-of-the-box reports needs to be able to provide usable data for example for web monitoring and reporting or browsing patterns and details.  Some customers does not require any forensic type reporting and may not want to invest in all the features offered by the FortiAnalyzer.

For how long have I used the solution?

I have been using this solution for the past seven years.

What do I think about the stability of the solution?

It is stable. 

What do I think about the scalability of the solution?

It is scalable. There are no issues. In terms of the number of users who use FortiGate, we have only about ten users for remote working. Only selected users utilize this remote capability.

How are customer service and technical support?

Technical support is good. If I have an inquiry or request, it is usually addressed within the same business day or within the 24 hours period as per the vendor's support agreement.

Which solution did I use previously and why did I switch?

I was on a Check Point platform, and then I migrated to FortiGate. Migrating from the Check Point environment to the FortiGate environment was new for me. We rely on a vendor for support. The vendor was kind of phasing out the support of the Check Point product. That's why we switched. 

How was the initial setup?

We are currently on 80D, and it was a direct upgrade. The deployment didn't take that long because it was a direct replacement or upgrade from an older appliance 60D to 80D. It was easy for the vendor to deploy because they saved the policies and other things that were in use for the older appliance and had to be migrated over to the new appliance. It was done within maybe a day or two.

What about the implementation team?

We outsourced it to a local vendor, and it was deployed by the vendor. We do our own internal monitoring, and the vendor does the actual set up. So far, our experience with the vendor has been excellent in terms of response. Their technical staff is also very knowledgeable.

What's my experience with pricing, setup cost, and licensing?

We just pay an affordable flat monthly fee to the vendor for the monitoring and support.

Which other solutions did I evaluate?

I learned about different options and their benefits and listened to vendors' proposals for migration. We evaluated pfSense, which is open source. We were trying to determine whether to go for open source as opposed to an industry-standard and proprietary product. I also engaged other vendors who offered Sophos technology and SonicWall. I trusted the vendor-supported product and considered the cost associated with the migration. The current vendor could upgrade it with no implementation cost, and we just had to pay a monthly service fee or rental. 

Based on the research, FortiGate seemed like a reasonable firewall, and it is also more or less recognized and trusted all over, so I trusted FortiGate. Overall, I was happy with the performance of the FortiGate, so I kind of stuck with that one.

What other advice do I have?

I would definitely recommend this product, but there are other products in the market, such as Sophos and SonicWall, that are just as effective. 

We will be using this solution for at least the next three years. We renewed the license for three years in August of this year. We are thinking of upgrading to a newer appliance before that.

I would rate Fortinet FortiGate an eight out of ten. I am pleased with this solution and the features it offers right now. It just needs minor adjustments in terms of reporting and staying up to date with industry standards.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Fortinet FortiGate
August 2025
Learn what your peers think about Fortinet FortiGate. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
865,576 professionals have used our research since 2012.
reviewer1193787 - PeerSpot reviewer
Network Manager at a transportation company with 5,001-10,000 employees
Real User
Installation is super easy, stable operations, and has prompt and responsive customer service
Pros and Cons
  • "The product is easy to use and is stable. The SV1 functionality is a benefit."
  • "Some of the software stability could improve."

What is our primary use case?

We use it as a firewall for securing our HQ and branch.

What is most valuable?

The product is easy to use and is stable. The SV1 functionality is a benefit. 

What needs improvement?

A feature for bandwidth monitoring and the ability to have more bandwidth testing would be useful to include in future releases.

For how long have I used the solution?

I have been using the solution for just about a year.

What do I think about the scalability of the solution?

We have approximately 40,000 employees and the product is very scalable. The different hardware units are quite good and are an appropriate size for enterprise-sized businesses.

How are customer service and technical support?

They're very prompt and responsive, and very helpful. In our experience, they responded on the same day and the next day for fixes.

How was the initial setup?

The installation was super easy, we were up and running in less than 50 minutes.

What about the implementation team?

We did it the implementation ourselves. We used an in house team of four to do the deployment. 

What was our ROI?

Some of the software stability could improve.

What other advice do I have?

I would recommend FortiGate to others.

I rate Fortinet FortiGate an eight out of ten

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
IT Infrastructure Engineer at Communication Progress
Real User
Scalable, Easy to implement, security fabric integration, wireless controller, low cost, stable
Pros and Cons
  • "Web filtering and two-factor authentication are great features."
  • "Vulnerability scanning could be improved."

What is our primary use case?

Our primary use case of this solution for our clients is for protecting internal networks with data center firewalls, internal segmentation and next generation firewalls. 

We are a gold partner of Fortinet.

What is most valuable?

SD-WAN, Security fabric integration, two-factor authentication, ADVPN, Dynamic routing, single pane of glas managements are great features. FortiGate is very easy to use, and to configure.

What needs improvement?

I think some improvements could be made in vulnerability scanning. I'd also like to see additional features in the authentication. They support RADIUS, LDAP  but the solution doesn't have API integration with other solutions. They have API in FortiAuthenticator, but not in the firewall and not all customers want to buy another solution. 

For how long have I used the solution?

I've been providing this solution to clients for seven years. 

What do I think about the stability of the solution?

This is a very stable solution. 

What do I think about the scalability of the solution?

This solution is scalable. They have now built hyperscale firewalls and it's very easy. Also VMs, for example, is very easy to scale, you just need to adjust the licensing. 

How are customer service and technical support?

Technical support is very, very good. They respond quickly and provide the solution to the problem. 

Which solution did I use previously and why did I switch?

I have previously used Check Point and Cisco ASA. In terms of cost and security features, Fortinet has the advantage and it's also easy to implement. Cisco and Check Point are a little bit more difficult in that aspect. 

How was the initial setup?

The initial setup is simple, as with all Fortinet technologies. Deployment time depends on the situation. For small customers it takes about one to two hours. For larger companies with different kinds of firewalls in their infrastructure, it may take a day or two, it depends on the complexity of the network, the infrastructure and the size of the business. The solution is suitable for any size company. Maintenance depends on the contract with our customers, but Fortinet includes support with every license. If a customer wants support from us, we provide it. 

What's my experience with pricing, setup cost, and licensing?

Fortinet offers four types of licensing - Advanced Threat Protection, Unified Threat Protection and Enterprise Protection and 360 degree Protection.  Licensing costs are dependent on the VM  or Hardware model, not per features. For example if vm or Hardware model supports 200 IPsec tunnels you can setup 200 IPsec tunnels, it doesn't matter what kind of license you have. 

What other advice do I have?

I would definitely recommend this solution. 

I would rate this solution a 10 out of 10. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Head Of IT Infrastructure at a financial services firm with 1,001-5,000 employees
Real User
Has a good payment function for applications but configuring and management is not easy
Pros and Cons
  • "The payment function for applications is good."
  • "Difficult to add or define, and not that easy to configure and manage."

What is our primary use case?

Our primary use case is for a data center firewall. I've been using Fortigate but I'm also currently evaluating Cisco and Check Point. We are customers of Fortinet and I'm in IT infrastructure. 

What is most valuable?

I like the payment function for applications.

What needs improvement?

It's difficult to add or define, and it's not that easy to configure and manage. We're looking for something more flexible for the long term. I also find that the performance is limited in comparison to other solutions. 

For how long have I used the solution?

I've been using this solution for three years. 

What do I think about the stability of the solution?

The product is stable. 

What do I think about the scalability of the solution?

The solution is scalable but when you do scale, it limits the performance. We have over 1,000 users in our company and four people who deal with the maintenance of all our solutions. 

How are customer service and technical support?

Technical support is acceptable, and they're good in terms of local support and global support. If they cannot resolve the issue they will pass us to another level of support. 

Which solution did I use previously and why did I switch?

I previously had experience with CheckPoint, Cisco, and Palo Alto. I would rate Palo Alto as the best firewall in the world. 

How was the initial setup?

The initial setup is relatively straightforward. 

What's my experience with pricing, setup cost, and licensing?

This product could be a little cheaper although compared to other similar solutions, it's more reasonably priced. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1425057 - PeerSpot reviewer
Documentation Manager at a computer software company with 10,001+ employees
MSP
User-friendly, stable, and the functionality is logically designed
Pros and Cons
  • "The interface is very user-friendly and I like it very much."
  • "The price of FortiGate should be reduced because there are some other leading products that are cheaper."

What is our primary use case?

I used FortiGate only for the firewall.

What is most valuable?

The interface is very user-friendly and I like it very much.

The functions are designed very logically.

What needs improvement?

The price of FortiGate should be reduced because there are some other leading products that are cheaper.

For how long have I used the solution?

I have been using Fortinet FortiGate for about one month.

What do I think about the stability of the solution?

I have not experienced any bugs or glitches.

What do I think about the scalability of the solution?

Scalability-wise, I haven't had any problems. Because of the price, I would say that this product is better for large enterprises.

What about the implementation team?

My colleague set up FortiGate.

What's my experience with pricing, setup cost, and licensing?

Fortinet bundles FortiGate with other products and because of this, the price is a little expensive to some SMB enterprises. 

What other advice do I have?

FortiGate is the number one solution, both in the global market and the Chinese market. Most of the Chinese market follows FortiGate's news and its roadmap is very popular. I would recommend people buy it.

I would rate this solution a nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
IT Director at Guangdong Technion Institute of Technology
Real User
Includes an antivirus, IPS, and even SD-WAN
Pros and Cons
  • "The notable features that I have found most valuable are that it includes the antivirus, and also IPS, and even SD-WAN."
  • "FortiGate support could do some improvements on their IPv6 configuration. Right now it's still in the very early stage for utilizing in an enterprise level network environment."

What is our primary use case?

This Fortinet product is a firewall system, acting as our perimeter firewall. Generally speaking we use this system as a security product to defend from any attacks and to protect our internal network. We are very happy with the security features afforded by this product.

What is most valuable?

The notable features that I have found most valuable are that it includes the antivirus, IPS, and even SD-WAN.

What needs improvement?

In terms of what could be improved, the FortiGate support could do some improvements on their IPv6 configuration. Right now it's still in the very early stage for utilizing in an enterprise level network environment

In terms of the FortiGate IPS, we haven't gotten additional tools because they are not free, and we have to purchase them to maximize this IPS feature. As long as they can perform some basic functions to meet our business needs, that is okay. I'm okay with this feature right now, so far.

In the next release of FortiGate the price could be better.

For how long have I used the solution?

I have been using Fortinet FortiGate since May of 2018.

What do I think about the stability of the solution?

This product is very stable.

What do I think about the scalability of the solution?

Fortinet FortiGate is a very scalable product.

It is managed by the IT department, so only they use it.

How are customer service and technical support?

Their support is quite good.

How was the initial setup?

The initial setup is quite simple.

Not including the preparation, setup took about three days to just unpack them, connect it to the power, power it on, and do some initial configuration. That's just the three days, but we took about two weeks for the preparation and planning.

What about the implementation team?

We had an external partner to help us and to work together with us to do the initial setup.

What other advice do I have?

On a scale of one to ten I would give Fortinet FortiGate an eight.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1450398 - PeerSpot reviewer
Product Manager at a comms service provider with 1,001-5,000 employees
Reseller
Flexible and easy to use, with good support, but they should introduce security at the packet level
Pros and Cons
  • "FortiGate is flexible and easy to use."
  • "Fortinet currently has many products bundled with FortiGate including the basic firewall and load balancer, and I think that that they need to have separate product portfolios for each of these specialized services."

What is our primary use case?

We use this product as a perimeter firewall and also in the role of a firewall as a service for our cloud.

What is most valuable?

FortiGate is flexible and easy to use.

What needs improvement?

Fortinet currently has many products bundled with FortiGate including the basic firewall and load balancer, and I think that that they need to have separate product portfolios for each of these specialized services. When it comes to large deployments, I don't think it's a good plan to have all of these services in a single box.

I think that they should introduce in-line security at the packet level, where they can do filtering and other firewall functions. It should not comes down to the infrastructure level but rather, offer services at the ISP level.

For how long have I used the solution?

We have been using FortiGate for the past four to five years.

What do I think about the stability of the solution?

This is a stable product.

What do I think about the scalability of the solution?

This product is scalable and as a service provider, we extend our usage to external customers. There are many users on the platform.

How are customer service and technical support?

We have premium support from Fortinet and it is quite good.

What about the implementation team?

We used their Professional Services for the initial installation.

We have a large in-house team for maintenance, although I am not sure how many are dedicated to this particular product.

What's my experience with pricing, setup cost, and licensing?

The price of FortiGate is average and I would say that based on the top five products available on the market, it is in the affordable range.

What other advice do I have?

This is a product that I can recommend to others.

I would rate this solution a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Buyer's Guide
Download our free Fortinet FortiGate Report and get advice and tips from experienced pros sharing their opinions.
Updated: August 2025
Buyer's Guide
Download our free Fortinet FortiGate Report and get advice and tips from experienced pros sharing their opinions.