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Information Technology Solutions Manager at a tech services company with 11-50 employees
Real User
Feb 15, 2022
Beneficial user interface, provides multiple engines, and high availability
Pros and Cons
  • "The most useful functionality of Fortinet FortiGate is the user interface, multiple engines, and their cloud with the latest integrations. Additionally, the Security Fabric tool is very good."
  • "Fortinet FortiGate can improve by integrating the web application firewall and the DDoS protection part of the solution. Having a WAF feature, web application firewall, and proxy together would be a good benefit."

What is our primary use case?

Fortinet FortiGate can be deployed on the cloud, hybrid, and on-premise. We use a combination of private and hybrid for the deployment.

We are using Fortinet FortiGate for parameter security, network isolation, and web filtering. 

What is most valuable?

The most useful functionality of Fortinet FortiGate is the user interface, multiple engines, and their cloud with the latest integrations. Additionally, the Security Fabric tool is very good.

What needs improvement?

Fortinet FortiGate can improve by integrating the web application firewall and the DDoS protection part of the solution. Having a WAF feature, web application firewall, and proxy together would be a good benefit.

For how long have I used the solution?

I have been using Fortinet FortiGate for approximately five years.

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Fortinet FortiGate
December 2025
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What do I think about the stability of the solution?

Fortinet FortiGate is highly stable. It has high availability.

What do I think about the scalability of the solution?

The scalability of Fortinet FortiGate is very good.

We have customers with 1,000 users using this solution and others with 100.

Engineers use this solution and all the end-users are connected to it. The whole organization is using the solution.

How are customer service and support?

The technical support is very helpful. We had a very good experience with them.

How was the initial setup?

The initial installation is straightforward, and the full process takes one to two days.

What about the implementation team?

We have our own team that does the implementation of the solution.

What's my experience with pricing, setup cost, and licensing?

The support subscription for the solution is annual. You are paying for support and there are two levels of support, professional and advanced.

What other advice do I have?

I rate Fortinet FortiGate a nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1232469 - PeerSpot reviewer
Responsabile ced at a manufacturing company with 1-10 employees
Real User
Top 20
Feb 13, 2022
Secure, priced well, and the interface makes it simple to manage
Pros and Cons
  • "FortiGate is very simple to manage and easy to use."
  • "FortiGate should have a better way of detecting and managing the system memory because otherwise if the memory is too low, a system restart is required."

What is our primary use case?

We use FortiGate to protect our company network. We have a wireless plan (WLAN) environment.

What is most valuable?

The user interface is very good.

FortiGate is very simple to manage and easy to use.

This is a secure solution.

What needs improvement?

FortiGate should have a better way of detecting and managing the system memory because otherwise if the memory is too low, a system restart is required.

For how long have I used the solution?

I have been using FortiGate and other products in the Fortinet suite for approximately two years.

What do I think about the stability of the solution?

It is used on a daily basis and in general, stability is okay.

There were two instances where the memory was full and the WLAN was blocked. The system had to be restarted. This may not have been a problem directly related to FortiGate. It may be that I didn't have enough to support the product. Perhaps a larger model would solve this issue.

What do I think about the scalability of the solution?

We have approximately 80 employees that are protected by FortiGate. We have approximately 20 that work in the office, with a total of about 50 PCs.

It has not been necessary to scale beyond that.

How are customer service and support?

I have never been in touch with technical support.

Which solution did I use previously and why did I switch?

Prior to FortiGate, we were using Cisco for our firewall and our switches were from HP. Every five or six years, we upgrade our devices. The last time, we decided to buy Fortinet products because of a suggestion from our vendor.

Our vendor suggested Fortinet because the security is good, it's simple to use, and the price is good.

What about the implementation team?

I have an external technician that manages FortiGate for the company. This person was responsible for the initial setup.

I do simpler network changes myself, such as altering ports on the firewall or the switch.

What was our ROI?

I am very satisfied with this investment. It's a good device and works very well to protect us.

What's my experience with pricing, setup cost, and licensing?

This is not a cheap solution but it isn't expensive, either. It's a good solution for the right price.

What other advice do I have?

FortiGate is regularly updated and my last update was within the past couple of months.

In our company, we have not needed to use any special features, so it is difficult to consider what new features I might want to see in the future.

Overall, this is a very good solution and I personally haven't had any problems with it. I would recommend that my colleagues buy Fortinet devices because they are good.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Fortinet FortiGate
December 2025
Learn what your peers think about Fortinet FortiGate. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
879,310 professionals have used our research since 2012.
Business Development Manager - Security at a computer software company with 201-500 employees
Real User
Feb 4, 2022
A good product with good security that's simple to use
Pros and Cons
  • "The security on offer is very good."
  • "The scalability could be better."

What is our primary use case?

We primarily use the solution for security.

What is most valuable?

The security on offer is very good.

It's very simple to use.

They have a very good technical center.

It's, overall, a very good product.

The solution is stable.

The initial setup is straightforward.

What needs improvement?

The scalability could be better.

For how long have I used the solution?

I've used the solution for three years. 

What do I think about the stability of the solution?

It's a stable solution. The reliability is good. There are no bugs or glitches. It doesn't crash or freeze.

What do I think about the scalability of the solution?

The product can be scalable. However, it could be better. You are limited by the hardware.

We have more than 100 clients using this solution.

How are customer service and support?

I've dealt with support in the past. I've also dealt with Palo Alto support. I find them to be very good. 

Which solution did I use previously and why did I switch?

We also used Check Point and Palo Alto. Fortinet, however, scores very high against security threats, when you compare the three.

How was the initial setup?

The initial setup is great. It's not complex or difficult. It's pretty simple, pretty straightforward. 

We installed it within a day with no issues. It doesn't take much time. 

We have five to six technicians that can handle deployment and maintenance responsibilities. We are all engineers that are managed centrally.

What's my experience with pricing, setup cost, and licensing?

You do need to purchase a license in order to use the product.

What other advice do I have?

I'd recommend the solution to other companies that want to try it out.

I'd rate it at an eight out of ten. We don't have any real challenges with it at the moment. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Presales Manager at a government with 51-200 employees
Reseller
Top 20
Jan 24, 2022
Makes it easy to create policies and integrates with Active Directory
Pros and Cons
  • "The integration with Active Directory is one of the good features. Most of the customers are now looking for the Single Sign-on feature. So, being able to integrate Active Directory with the firewall is useful. It is also easy."
  • "Its reporting and pricing need improvement."

What is most valuable?

I like its interface. It is a simple solution. As compared to Sophos, its interface is easier. It is easy to create a policy, and you can easily understand it. 

The integration with Active Directory is one of the good features. Most of the customers are now looking for the Single Sign-on feature. So, being able to integrate Active Directory with the firewall is useful. It is also easy.

What needs improvement?

Its reporting and pricing need improvement.

For how long have I used the solution?

I have been using this solution for five years.

What do I think about the stability of the solution?

Its stability is good. It has 90% stability.

What do I think about the scalability of the solution?

Its scalability is good.

What's my experience with pricing, setup cost, and licensing?

It is more expensive than Sophos. Fortinet is overall more expensive than Sophos. The small range of Fortinet, such as 60F and 80F, is more expensive than the small range of Sophos. Sophos is cheaper. In addition, if you jump from 80F Series to 100F Series, the price doubles.

What other advice do I have?

I would rate it a nine out of 10.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Security Engineer at a computer software company with 501-1,000 employees
Real User
Nov 7, 2021
Secure, performs well and easy to manage
Pros and Cons
  • "The management console is pretty simple, so anyone who understands networking can initially deploy the solution."
  • "Currently, FortiGate is providing SSL VPN. But they're missing some features that are available in Palo Alto's SSL VPN."

What is our primary use case?

Most organizations use the Fortinet firewall as perimeter security at the gateway level.

How has it helped my organization?

FortiGate has threat protection, antivirus, and even SSL encryption and decryption. So FortiGate is primarily used for security purposes. And a few customers also use this firewall for web filtering and application control. So these are the two features for which people use FortiGate.

What is most valuable?

FortiGate is primarily a gateway,  but customers also use web filter threat protection and application control. And some people use it as a special VPN for remote access. I recently deployed one virtual firewall where they're only using the FortiGate firewall for VPN. I can't say one feature is the most valuable because it's a bundle solution. So no one uses FortiGate for just one single feature. 

What needs improvement?

Currently, FortiGate is providing SSL VPN. But they're missing some features that are available in Palo Alto's SSL VPN. Palo Alto provides a compliance check along with the VPN, and they have a very broad checklist. So Palo Alto's global protection can scan and check multiple things, and we can choose what access users can have based on compliance with policies. So I think this is one area where FortiGate can improve. Also, multi-factor authentication isn't native to FortiGate. If you want to incorporate multi-factor authentication, you have to add a secondary or third-party solution. 

For how long have I used the solution?

I've been using FortiGate for around five years.

What do I think about the stability of the solution?

Before version 6.0, FortiGate's firewall performed well enough, but lately, they've introduced so many features. After that, its stability has been somewhat lacking. This is because they're constantly updating their firmware. So it was pretty stable, but nowadays, it's not that stable.

What do I think about the scalability of the solution?

I haven't worked on the scalability side because most of the time, the pre-sales tools are relatively bigger devices. So right now, I haven't faced any issues with scalability. They have some larger devices for the data center. So if we talk about their hardware, I think they're capable of handling around 10,000 to 15,000 people on a single device. But if you go with the virtual environment, I don't think there is a problem. Fortinet has a single OS that we can deploy on whatever hardware capacity we want to configure over there or through virtualization.

How are customer service and support?

Fortinet support is good. They resolve tickets relatively fast. So we've had no issues with that. And I don't know about other regions, but in my region, the salespeople working with Fortinet are strong. They're aggressively working on the sales part. So in the Pune region and the rest of Maharashtra, they're winning more contracts, and people are using FortiGate Firewall.

How was the initial setup?

The management console is pretty simple, so anyone who understands networking can initially deploy the solution. But you need some good hands-on experience for advanced configuration. The amount of time required to deploy depends upon the project and also the organization. So it takes around four to five days to deploy a smaller device. And for the largest device, it takes around a maximum of two months. We do the deployment on our own. So we have a sales team, a pre-sales team, and a deployment team. Our sales team gets this and handles the sales end. After that, we come into the picture. So we do the whole migration, as well as the new implementation and everything. It should take no more than two people to deploy. If we want to migrate from one Fortinet device to another, then we use the command line. They have some script in their firmware, and we can migrate the script directly from the older firewall to the new one. So it isn't too complex.

What's my experience with pricing, setup cost, and licensing?

I'm somewhat aware of the pricing, but most of the time, the pre-sales staff only defines their requirements. And we get the licenses at the time of implementation, then register and activate them. But I think Fortinet has multiple packages. They sell licenses for a period of one, three, or five years. They also have special add-on licenses for various things. So, for example, if you want to get a security rating for the firmware configuration and everything, you need to purchase an additional security license. And if you want to do some IoT-related security, you also need to purchase separate licenses. 

What other advice do I have?

I rate FortiGate eight out of 10 based on the performance, stability, performance, management, rights, and features. So most people lack SSL encryption and the certificate part. Those servers are running behind the FortiGate firewall. And most of the people I've seen are not using SSL encryption over there. And even for internet purposes, they're not using deep scanning.  So my suggestion to people thinking about using FortiGate is to prepare a plan before implementation and implement those things in inbound inspection and outbound inspection. This is recommended. And also, if you have multiple band links, then you must use SD-WAN. They have SD-WAN options in the FortiGate firewall. It's a pretty good feature. So you can use that to improve your stability and performance.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Senior Network Architect at a comms service provider with 51-200 employees
Real User
Dec 13, 2020
Highly affordable and comprehensive
Pros and Cons
  • "It's inexpensive compared to some of the other technology out there."
  • "They sometimes hide some features and if you want to enable them, you have to go in the CLI, enable the feature and configure it through the CLI. Customers, typically, like everything to be done by the GUI."

What is our primary use case?

Our clients' main use case for Fortinet FortiGate is for the firewall on the outside perimeter to the internet. Some of them have started using it for SD-WAN.

What is most valuable?

We are software integrators. 

Our clients like the packaging because it's an appliance. It has specific chip sets to accelerate different features in the product.

Additionally, it's inexpensive compared to some of the other technology out there.

What needs improvement?

In terms of what can be improved, they do have certain features that you can only configure through a CLI and there's no GUI interface for it. That's a pain. But it's nice that the user can do everything one way or the other.

They sometimes hide some features and if you want to enable them, you have to go in the CLI, enable the feature and configure it through the CLI. Customers, typically, like everything to be done by the GUI.

For how long have I used the solution?

I have been using Fortinet FortiGate for at least the last 12 months.

What do I think about the stability of the solution?

Fortinet FortiGate is pretty stable.

It is hard to judge this year because of everybody working from home. Everybody is using up a lot of bandwidth so I'm not sure if that is a cause for some of the instability with the Forti client. The only place we've seen instability would be updating Forti client with their software called EMS.

So pushing out the client with EMS, like a client update to remote users, has proven a pain in the butt. But that could be because the end users' VPNs are maybe a little bit unstable just because of the high bandwidth demands. It is hard to determine. Maybe it is because some of these users are in remote areas, or non-urban or smaller towns, as opposed to being in an urban area where bandwidth is a little better.

We never jump ahead and say, "Oh, yes. 6.5 just came up. Let's jump on that." We'll probably just wait six months and see what goes on first. And I guess that's probably what a lot of people do because it's protecting your intellectual property and everything which that company owns.

I'm not saying that there's no instability. People will generally just wait and not jump out unless they're testing in the lab. They're not going to jump out and put the first revision that comes out on their firewalls.

What do I think about the scalability of the solution?

In terms of scalability, it scales very well.

They have different models for different sizes. Obviously, if you buy too small and you have to upgrade, then it's a box swap. Some other vendors can just add another unit and you cluster them together. In their case it's more of just switching the box out for more performance boxes if you go too low.

How are customer service and technical support?

Their technical support is very good.

Every time we've had to open up a case or get their help, if we surpass that person's ability, it gets escalated right away. So it's very good. It usually gets resolved within a day or two.

How was the initial setup?

The initial setup is fairly straightforward.

What was our ROI?

In terms of ROI, they're inexpensive. Because they're inexpensive, they're just everywhere, in the Federal Government, schools, everywhere where budgets are fairly tight. And it is a very good product. It's a product that's built that if you need to you can add a different box and remove that feature from your main FortiGate and just run it on a different box.

So if you need to expand, you can always do it that way too.

They have good integration if you have multiple firewalls and it allows you to be able to push out policies to all of them at the same time.

What's my experience with pricing, setup cost, and licensing?

Fortinet FortiGate's pricing is pretty hard to beat.

What other advice do I have?

On a scale of one to ten, I would give Fortinet FortiGate a 10 out of 10.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Integrator
PeerSpot user
reviewer2711568 - PeerSpot reviewer
Project Manager at a tech services company with 51-200 employees
Real User
Top 20
Aug 4, 2025
Automatic updates and easy deployment have enhanced our data center protection
Pros and Cons
  • "There’s something magical about the way the flavors blend together, creating a dish that is both comforting and exciting."

    What is our primary use case?

    We deployed Fortinet FortiGate SD-WAN into one of our customers, and they are satisfied. We utilized Fortinet FortiGate's data center solution; we took in three units: FortiGate ADC 1101 and 2600, and we deployed them into a customer, with no issues so far. The impact of these services on data center protection at scale is still on the launch side; the production will be up maybe this month, but so far, there are no issues.

    What is most valuable?

    The best features I have already seen in Fortinet FortiGate are the automatic updates, the easiness of deployment, and the capacity. These three features are the best.

    What needs improvement?

    A shorter response time when we have questions could improve Fortinet's first-level support quality. The knowledge base is comprehensive, so that is okay. For additional features that could make Fortinet FortiGate even better in the future, they have the SD-WAN, but I do not know if they have quantum VPN. 

    I saw one brand that has a quantum random number generator, so maybe that could enhance security, along with a smaller version of their product to fit into the budgets of smaller departments.

    For how long have I used the solution?

    I have been dealing with Fortinet FortiGate since April.

    What do I think about the stability of the solution?

    I think Fortinet FortiGate is overall stable.

    What do I think about the scalability of the solution?

    There are a lot of people using it, maybe more than a thousand.

    How are customer service and support?

    The technical support by Fortinet is okay; they are very responsive, and they know what they are doing. If you ask them questions, they can easily answer.

    How would you rate customer service and support?

    Which solution did I use previously and why did I switch?

    I have no experience working with any other firewalls before using Fortinet FortiGate.

    What about the implementation team?

    I was not a part of the technical team that deployed Fortinet FortiGate for integrating SD-WAN capabilities. I am actually with the research team, and I relate the feedback I get from their experience with Fortinet FortiGate.

    What's my experience with pricing, setup cost, and licensing?

    The pricing of Fortinet FortiGate is a little pricey from my perspective. It is expensive comparatively to its competitors. The brand has its own price concerning the licensing model of Fortinet FortiGate.

    Which other solutions did I evaluate?

    We are dealing with other vendors besides Fortinet; we are constantly searching for brands and comparing their features side by side. Besides Fortinet, we are currently dealing with Palo Alto, Sophos, and my friends also did Check Point and another Korean brand. For Sophos, we are mostly dealing with firewalls. The Sophos products we are dealing with are firewalls. For Palo Alto, we are in the same category with firewalls.

    What other advice do I have?

    I would recommend Fortinet FortiGate to others, specifically for larger companies but not for smaller companies because of the price-sensitive Philippine market, where you would not find a lot of companies buying premium products. I do not know if I can see room for improvement in Fortinet FortiGate because I am not so techie myself. I would rate Fortinet FortiGate as a product an eight out of 10.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    Last updated: Aug 4, 2025
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    Jaffar Ali - PeerSpot reviewer
    Director Technical Services at a tech services company with 1-10 employees
    Reseller
    Top 5
    Nov 20, 2023
    A comprehensive solution for web filtering, malware protection, and application control that offers robust security features and user-friendly interface
    Pros and Cons
    • "Web filters, particularly web application controls, grant us the ability to regulate user access effectively."
    • "There's room for improvement in the interface, especially following their upgrade to version nineteen."

    What is our primary use case?

    Our standard practice involves tailoring deployments to meet specific customer needs. Typically implemented at the network edge, FortiGate SWG addresses diverse security requirements. Use cases include securing online services, protecting internal servers in a DMZ for LAN user access, and employing a segmented approach where different firewalls safeguard distinct zones, collaborating to manage and pass traffic for unique security needs. One of the firewalls also serves as the primary filter for internet traffic.

    What is most valuable?

    Web filters, particularly web application controls, grant us the ability to regulate user access effectively. Among the various features, I find web application control and IPS to be the most valuable.

    What needs improvement?

    There's room for improvement in the interface, especially following their upgrade to version nineteen. The issue arises from the increased complexity, where tasks like defining the NAS require navigating a separate window, and regular policy configurations are done in a different window.

    For how long have I used the solution?

    I have been using it for seven years.

    What do I think about the stability of the solution?

    I would rate its stability capabilities nine out of ten.

    What do I think about the scalability of the solution?

    Regarding scalability, I would rate Fortinet highly, giving them eight out of ten due to the effectiveness of their new hardware, which greatly enhances scalability. We've carried out installations for a variety of setups, spanning from small to medium-sized deployments.

    How are customer service and support?

    I would rate its technical support services seven out of ten.

    How would you rate customer service and support?

    Neutral

    Which solution did I use previously and why did I switch?

    WatchGuard deserves credit for offering multiple options, including a client base and a comprehensive reporting feature, all within a unified license and toolset.

    How was the initial setup?

    I would rate the initial setup six out of ten in terms of complexity.

    What about the implementation team?

    The deployment can take up to a week but typically can be done in a couple of days.

    What's my experience with pricing, setup cost, and licensing?

    We essentially customize implementations based on the customer's chosen appliance. The cost varies depending on the specific appliance they purchase. We provide coverage for whatever they acquire, and throughout the year, we pay different amounts to various vendors. The cost has increased since the update so I would rate it eight out of ten.

    What other advice do I have?

    In terms of reliability and security, FortiGate stands out. WatchGuard excels in additional features, offering the best reporting and various configuration options. While Sophos is also strong in security, I would rate it slightly lower than FortiGate. Overall, I would rate it nine out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
    PeerSpot user
    Buyer's Guide
    Download our free Fortinet FortiGate Report and get advice and tips from experienced pros sharing their opinions.
    Updated: December 2025
    Buyer's Guide
    Download our free Fortinet FortiGate Report and get advice and tips from experienced pros sharing their opinions.