ExtremeCloud IQ Reviews

Devices are easy to configure and require almost no maintenance. It is an independent device that can be managed remotely. The online tool helps us view with one click all important information. It is easy to navigate and obtain all necessary information.

Our previous solution had various issues - we went from a centralized wifi solution and converted to the Aerohive solution. This in the cloud solution is very practical as each device is not dependent from one device to the next.

I support several points of service, but our billing is centralized. As our points of service placed their purchases, the yearly maintenance fees were not dated all the same. It created a headache trying to deal with several maintenance fees throughout the year. To facilitate our billing, we requested that there is one yearly maintenance renewal instead of several during the year. It took a bit of negotiation, but we were able to work with them to modify the billing to a combined yearly cycle. Once that small issue was ironed out, there hasn't been any other issues.

We have had this solution for 2 years.

We did have licensing issues at the renewal of the maintenance. Any issues we had were promptly dealt with. Since that initial issue - everything has worked out and we haven't had any issues since then.

No, this solution has been a very stable solution once we had it in place. We have several points of service that are now independent. Aerohive are pro-active and provide occasional updates to ensure an adequate stability.

No. We have this solution deployed throughout over 60 points of service - with several that have more than one device. Changes can be made per device or by grouping several devices.

The customer service with Aerohive is outstanding. The have forums and a support site. They are friendly and it feels like we are a part of the family. They are proud of their product and it shows.

I have never had to deal personally with technical support. Members of my team have dealt with them and issues have been resolved accordingly in very little time. This issues were related to hardware failure - but the issues were resolved in a very short time.

Yes. Our previous solution was centralized and we had a lot of dependability issues. With the Aerohive solution we were able to decentralize our wifi solution. This helped provide a more stable and dependable solution.

I was not a part of the initial setup. Several members of my team did work on the development of this project and no major issues were signaled.

Our initial setup was with an in-house team. A member of our team did the research and contacted Aerohive directly for support. As no major issues happened, I don't have anything to report.

Our organization is a non-profit. As we do not charge for usage, we don't really have an ROI calculated as such. The service we provide (free of charge) is stable and required almost no maintenance.

We have several points of service that has purchased this solution - the only issue we had is that they weren't purchased at the same time - so maintenance fees were not all a the same time. Aerohive was able to help us adjust our pricing to be more regular. Work with Aerohive to develop the solution that will work best for you.

Before choosing Aerohive, we had an in-house solution. We researched what could be done locally and the advantages of staying in-house. Aerohive provided us with a staple and scalable solution that suited our needs.

Aerohive is a great company to deal with. You feel like a part of the family. The product is top notch - you will not have any regrets.

Having the ability to distribute policies based on AD group membership is fantastic. We can use one SSID and steer clients to different VLANs based on membership.

By using AD sign in for our wireless, we can track things like printing volumes far easier than ever before. Also we can pinpoint the location of users should that need arise.

With a lot of clients, the client listings are a little slow. Once in a while some of the access points need to be rebooted to perform an upgrade, but that's been the exception to the rule.

With the Online Manager, if you choose to view the connected clients and there are a lot of them (and you want to view them on one page), then it takes a little while to generate the page.

Around four years

Not at all, the Aerohive support team was terrific during deployment, and afterwards if we had any questions or issues.

Not really, on occasion a few of the access points seem to slow down and a reboot fixes it quickly but it's not been often enough that we've needed to figure out why.

No issues. In high traffic areas, or in poor coverage areas, we've simply added APs and they're onboard right away. There are a couple of large rooms that have had an AP added due to the 100 client limit.

Top notch. I haven't had to deal with support very often, but the few times that I have they've been very responsive.

Again, top notch. Problems are dealt with quickly and efficiently, and if escalation is required that happens immediately.

We've used HP and switched because of the appeal of a controller-less wireless solution, and the appeal of simplified management.

I wasn't here when the initial deployment took place, but as I understand it it was incredibly smooth. The planning tool is very intuitive and helpful.

In-house. The deployment was performed by our IT manager with little outside help needed. Once an AP is set up as you'd like, copying the config is very straightforward.

Not sure how to calculate this, but I suppose it's been less expensive to operate than the old network as there is less time involved in managing the system.

It's a little pricey, but then so is the competition. You do require a license per device, so make sure that if you order more APs you have also purchased licenses.

Sure, Cisco, Aruba, HP... The usual suspects. Aerohive seemed like the way to go for a few reasons. The cloud based management was among the deciding factors. We can check on and manage the environment anywhere, anytime.

I'd encourage anyone to use Aerohive products, they've been trouble free, they're timely with upgrades (including new functionality).

Built in spectrum analysis!

The most valuable feature for me is the ability to operate in a controller-less fashion. Allowing the APs to function if connectivity is lost to the controller can be very valuable.

These devices have allowed our wireless network deployment to go from a 'best-effort' nicety to an 'expected' accommodation. The dependability is definitely appreciated.

The area that I would like to see improved is searching within Hivemanager. There have been several occasions where I was attempting to delete an 'unnecessary' or 'unused' configuration item and was advised by the system that it was still in use by another policy. Trying to find that policy was very time consuming.

We have had Aerohive deployed in our environment for over eight years.

We did not encounter any issues related to deployment of the Aerohive access points.

We have not encountered any issues related to stability of the Aerohive access points.

We have not encountered any issues related to scalability of the Aerohive access points.

I would rate customer service around 8/10. We have not had any significant problems necessitating a call to customer service. They have always been willing to help.

I would rate technical support at 8.5/10. The technical support teams seem to be pretty robust. Our main needs for technical support have been for hardware failures rather than software or configuration issues.

We did not have any previous solutions in our environment.

This system was set up before I began managing the environment. I cannot say if there were issues in the initial setup, or speak to it being straightforward or complex.

This was implemented via an in-house team with the assistance of an Aerohive engineer.

Our return on investment has been positive, overall. It is very difficult to gauge this statistic in our environment due to this product being used 'in addition to', rather than 'in place of' a wired infrastructure.

Concerning Aerohive, this topic is not one that I have been involved with and, as such, I do not wish to give advice regarding.

This system was set up before I began managing the environment. I cannot say which vendors, or even if other vendors were evaluated.

• HiveManager has been a valuable tool to manage/troubleshoot Access Points, Branch Routers, and connected clients.
• Easy and consistent deployments allow for a seamless user experience and lowers the chances for administrative mistakes.

We are able to provide wireless service while leveraging security mechanisms and utilizing some web filtering such as blocking torrent traffic.

• Hivemanager NG does not support all devices.
• Policy management - objects become tied together so you have to dismantle a policy to be able to delete it. They can not be renamed.
• There are also configuration sections that require you to scroll through a list instead of just giving you an "edit" button.

5 years.

Deployment was smooth. Being able to use the planning tool helped create the layout for AP's in the building and the best signal coverage.

Generally no however there are 2 occasions that caused us some problems.

AP120 back on hivemanager 4 ran into a buffer issue where clients would just stop communicating even though they remained connected. This was a driver buffer overflow issue fixed with a newer firmware and AP121s.

We had issues on hivemanager 6 where the roaming capabilities between access points stopped working. Also fixed with an update provided by Aerohive.

No, we have many AP's and 100 branch routers. The hivemanager design makes it easy to add a new piece of hardware and just send an update with the existing policy to get it configured.

Customer service meets expectations however there is room for improvement. Sometimes the communication occurs via email and can try your patience.

Technical support has declined in recent years. Fairly functional however much more difficult than in the past to get escalated to someone that can help investigate specific issues. There also may be language barriers that require someone else to relay information.

No. We researched multiple vendors however the controller-less system and hivemanager capabilities won. Why is there a minimum character of 120 if the answer is No.

Setup is fairly straightforward. Our initial deployment included using the Aerohive AP's to authorize radius requests which made it more complex for setup.

In house, Hivemanager makes policy configuration and deployment simple enough that engineers were able to design and configure the initial settings and have support staff deploy the equipment.

We are able to increase employee productivity and provide guest internet services.

We no longer need ethernet ports/switches in the conference rooms.

Hardware is more expensive than a home router but there is a reason. In addition to the feature sets that hivemanager provides having a maintenance agreement allows us to provide better service to the end users.

Meraki/Aruba.

Buy it!

The controller-less device management, built-in captive web portal, and reporting.

We moved from 6 individual consumer-grade APs to the Aerohives.  Keeping the devices up to date and obtaining usage info from them was a never ending ordeal.  I didn't have 1 controller to deal with I had 6.

The reporting, while a great improvement, is limited, at least in my experience, to the preconfigured charts and templates for those charts.  Obtaining raw data from the Aerohive units for use in other applications requires Tech Support intervention.

The Charts are nice for the circumstances for which they are developed. We just happen to be slightly outside of that so we have to hand write the data to enter elsewhere. 

To start with I work at a Library watching and running reports on clients is not really in our best interest.  So  many of the charts don’t help much at all and only if we are making a presentation to the board or something like that.  Which doesn’t happen very often.

We are really just after usage numbers to justify the money being spent.  To be very specific all we need is the number of unique clients we get per day totaled up for the month.  There is one report that gives us a bar graph showing unique clients each day of the month.  However, since we can’t get those numbers in any other form we have to total them up by hand to get the total for the month.

Not very difficult I admit.  However, we need to do this every month for 7 different libraries.  It would save us several minutes on the first of each month if we could just pull a report that could sum up those numbers for us or transfer the numbers into a preconfigured spreadsheet and then just send that to each library.  The first of the month is typically so busy every extra minute helps.

I can also imagine where some places would not want graphs or charts at all, just the raw data.  They could then use the data they need in reports or other applications that they already use.

The way it is now is still do-able and much better than it was.  That was merely the only gripe I really had about Aerohive for which I have yet to find a resolution.  

We've had no issues with deployment.

We've had no issues with stability.

We've had no issues with scalability.

Controller less architecture is a key to the scalability of this product. I am not trying to funnel all of the bandwidth through one interface.

We are able to deploy APs to locations that have a POE switch without much technical ability locally. I send an AP to a remote location and tell them to plug it into the switch. I've already configured it at my site and it comes up 'phones home' and I can manage it from hundreds of miles away. All without traveling.

I'd really love to see some better reporting features. The data exists because you can see it on the AP itself but getting it out through a report is just not a possibility or at least I can't make it happen.

We've had no issues deploying it at multiple locations.

I have had some stability issues with the older AP110/AP120 models taking newer v6 code. I have spoken to support about this issue but no resolution came about, other than leaving them on the older code.

Scalability is simple. You just plug in a new AP and push code. As long as you have a PoE switch you can put an AP up to 100m away without issue.

Support was excellent when I was having client hop at our High School. They helped me design the AP placement off what we could see from the heat maps on Aerohive’s build in planning tools. They used what was discovered by the existing APs to figure out I had too much signal causing my clients to swap between each of the APs it could see constantly. Once the signal was reduced I was able to narrow in on client stability and now those issues are gone.

I have had the issue with the newer 6 code that still has not been resolved. Support was great when I spoke to them, but throughout our discussions they contended there was not an issue, yet I still see data loss and eventually the old AP110/120s will just stop talking to the HiveManager and clients.

The only issues we had during setup was the fact of putting too much signal out there. Our old system (Meru) had a unique design philosophy and so we had APs in every room possible. The Aerohive system did not require that many APs to do the same job. Just placing them appropriately for RF interference and support helped me through those issues.

Everyone I’ve dealt with at Aerohive has been wonderful, down to David Coleman, the main trainer. I have taken a couple of their classes and that helped with the initial and then the advanced setup items. I’ve worked with Abby and a few others through orders and they have all been stellar.

We have been able to run State Assessment testing on laptops and iPads this year where in the past this was not even a consideration.

We had to negotiate over the price. Otherwise, the product has no issues.

1 year

None at all.

Absolutely none a very stable system.

No

Great customer service have not had a single issue with them.

Great support for their product.

Yes, the company was no longer developing their product.

Very straightforward, in that all you have to do is had someone an AP plug it into the network and HiveManager finds it and sets it up.

All in-house.

Always negotiate on the price and have more then one solution to choose from.

Yes, Aruba, Meraki and Ruckus were also evaluated.

Built in mapping ability, built in survey ability, Client Classification Policy (to be able to move clients to the appropriate VLAN), and PPSK are the most valuable features.

It gives us the ability to make guest connections to our wireless network easier. We don't have to worry about issues with getting 802.1x authentication set up, which can be tricky depending on Cert chains, virus scanners, and 3rd party hardware software that controls the wireless settings. Also give our residents the ability to have a better gaming experience with their gaming consoles, the Client Classification Policies let us move their gaming console to a less restrictive VLAN so they can make connections to do online gaming better.

It would be nice if they could get better from separating an XBOX One console from a regular windows machine.

I think their bandwidth steering could use some tweaking, in a high density deployment with a lot of 2.4Ghz only clients it causes problems and we had to turn it off in those areas.

Maybe give the ability to turn off the newest HiveOS for the devices. When you go to push out a complete config to the wireless APs you have to be carful and uncheck the box to push out the latest OS. It would be easy to do on accident if you were in a hurry and were not paying close enough attention

9 Months

No, once the local Hive Manager VM was set up it was pretty simple to get the APs going. If you haven't ever had experience with an enterprise wireless system though, you would defiantly want training first.

Just some problems with bandwidth steering and 2.4Ghz only clients being able to connect regularly.

No.

8

7

Yes we used Extreme/Enterasys. They were starting to charge to much for their product, also some of the features that are included out of the box with Aerohive cost big $$$ with Extreme.