ExtremeCloud IQ Reviews

We sell this solution to customers. In terms of deployment, some customers require an on-premise solution, and some are okay with the cloud solution. It is a mix of both environments. We provide the latest version of this solution.

What our customers like the most is that this device is so rugged. It has very good performance and throughput. 

Its console is very easy to use and has many features, which makes it different from its competitors. Cloud IQ has all the features built into the console, whereas other solutions require you to integrate multiple solutions with their consoles. You don't need to add anything extra with Cloud IQ. With this single solution, you can do almost everything.

Its price could be lower. It is a simplified solution, but it has price challenges. It is costly as compared to other solutions. 

It has almost everything. The only thing is that MAC is not possible on the cloud, and it has to be on-premises.

I have been using this solution for approximately one and a half years.

It is a very stable solution.

It is very much scalable. It supports more than 100K access points in one console.

We got good support from them.

It has a very straightforward setup. There is not much to do. We just have to configure the console. That's it.

The deployment duration depends on the configuration that a customer wants, such as how granularly they want to configure the policies and whether they want to configure it as a WiFi. It is a cloud-based solution, so it generally doesn't take long. If you want to connect the API and make it live, it is a one-day job. Once you configure the controlled access, the API will connect to it, and you have to just push the policy on that API.

It is costly as compared to Meraki, Aruba, Juniper, and Cisco. Cloud IQ is an enterprise solution, whereas Meraki is specifically a single solution.

I would definitely recommend this solution. It is very good and stable. You don't have to go with multiple consoles and their integration. 

I would rate ExtremeCloud IQ a ten out of ten. It is a perfect solution.

We chose Aerohive because it was controllerless and the config tool is available as SaaS. Nothing more to do then pulling cables and plugging AP's into network.

Before we installed the Aerohive solution we had a few cheap individual access points without roaming or central management. Installing the Aerohive solution brought us a lot of management comfort and a good WiFi coverage for our patients with seamless roaming.

The only area of improvement we made ourselves so far is the temporary visitor solution in HiveManager NG which is quasi non-existent. We use an external LDAP server for this now, so no big issue for us.

3 years.

The deployment was without any issues. Once HiveManager recognized all our devices it was just a matter of pushing the config to them. Done.

We use nearly 30 devices for 3 years now. So far we had no downtime at all. During firmware updates we do every second AP at a time so we keep WiFi working all the time.

We only expand the network once until now, but it was as simple as the initial deployment. Add devices to HiveManager and push config.

They send us some demo devices upfront our decision taking. It came with extensive pre-sales technical email support. What more do you need?

We only needed pre-sales technical support with the demo devices they send us. We had email access up to a developer when needed. They had great experience.

We only had some single individual access points. That of course means individual config (no central management), no roaming, no full coverage ...

The initial setup was very easy. Plug the AP's into the network, wait for HiveManager to detect them and push he prepared config. Done.

We implemented the solution on our own, without any previous training or external consulting. That shows the ease of use. It would maybe have been different if we had chosen to put the HiveManager on premise. But with the cloud host solution it was really easy going for us.

We are a hospital and offer WiFi free to our patients and visitors. So there is no real ROI except customer satisfaction which is difficult to measure for us.

When using a smaller network we found it more interesting to use the cloud hosted HiveManager solution. We found it cheaper and easier to start. No internal resources needed.

We evaluated HP but they had no controllerless solution at that time (before Aruba acquisition). The controller price (you need redundancy, right ?) broke their neck in terms of budget.

If you start a new network immediately switch to HiveManager NG. Don't waste your time setting up your system in the old management solution as you will have to move anyway somewhen.

The ability to manage the wifi from the cloud and not needing to have an on premise controller is great. Great support as well.

With our previous wifi system it was on premise and end of life. We were unable to get any more updates for it and with Cloud wifi there are no hardware limits and we also were able to expand mac authentication to 500 users vs. 125 with our existing system.

There could be better alerts setup for the access points. I also wish there was a way to track users roaming from access point to access point. It would also be great to have better interference assistance.

We have been using it for 6 months.

We did run into an issue where there was a lot of interference when we launched the new APs. We ended up also with issues that were compounded by firmware that was having issues as well. After working with support and an SE we were able to get the APs stable and working properly.

We haven't had any stability issues yet. The access points have been running smoothly since the initial deployment issues we had which has been great.

We had to tweak some power for some of our APs so they would not pick up the access points from our lower floors after we launched. After tweaking that we didnt have any issues scaling.

Customer service has been great. Any issues I have had were answered quickly and we were able to resolve things quickly. The demo we were setup with was long enough to meet our testing needs and we were given enough APs to test with.

Support was great to work with. Each tech I have worked with was very knowledgeable and easy to get ahold of. They were quick to escalate if our issues needed the next level of support. They would keep in contact.

We previously used Ruckus. We switched due to our equipment being end of life and we wanted to move to a cloud solution. Aerohive was able to meet both of those needs. We also wanted something that worked good with our noisy environment and was able to provide a stable connection with a lot of interference.

The initial setup was pretty easy. We did run into some issues due to some of our access points were initially registered to the HiveManager and not NG. Once I contacted support, they were able to get everything switched and I was up and running. The network profiles were a little difficult to setup to use Mac authentication.

We purchased through a vendor but didn't use them to implement the solution. They were very helpful with the trial and working with Aerohive on pricing and things. They are continuing to be helpful with a hardware switch out we are doing for different country access points.

Our return on investment so far has been more stable wifi that is future proof and faster than our old system. We don't have to worry about a controller going end of life and have the ability to manage the whole company from one central dashboard.

The pricing and licensing is a great structure and fairly priced. We looked at a few different solutions and they were right in line with competitors and cheaper. There is no per user license which is nice.

We evaluated Aruba and Meraki. Meraki was not our choice due to not being able to get a stable Wifi connection due to it being unable to handle the interference here in our office. Aruba was nice and the pricing was similar to Aerohive but I felt their cloud interface wasn't as user friendly.

I think this is a great solution and as more and more technology changes come out it should only get better. They are priced right and fairly user friendly to setup for someone with not much wifi experience.

We are resellers for this solution. The primary use case is for wifi for enterprises and for hotspots for telecom operators.

Being a controller-less solution is more cost effective and gives more flexibility.

The stability is good. 

It is scalable. 

The initial setup is straightforward. The deployment time depends on the size of the project but it has a normal wifi installation, site surveys, and connectivity between the management, the HiveManager, and the access points.

Pricing is a bit expensive. 

I would recommend going with this solution. It's a good product. 

I would rate it an eight out of ten.

I've found Hive Manager to be the most valuable feature.

We went from a very unsophisticated wifi solution to an completely managed Aerohive setup. With minimal knowledge and experience, I was able to deploy a robust wireless solution that just works.

For me, this was basically a plug-and-play situation.

We've used it for approximately 3 years.

There were no issues with deployment.

We've had little issues with stability, but most were solved quickly with updates.

There have been no issues with scalability.

I have had no problems with customer service.

I haven't needed to use technical support

We were using consumer-grade, unmanaged access points.

The initial setup was straightforward. It was extremely easy to get up and running.

We implemented it in-house.

Yes, we evaluated Cisco and Aruba.

The management interface is intuitive and easy to navigate, while being powerful and granular in your ability to control the environment. 

I like the fact that even if the management system goes down, the network stays up. There is no single point of failure that requires redundancy in equipment. 

The amount of data that you can get out of the system gives you a great look into your network.

We were going from autonomous APs to a managed system and looked at several different vendors. The initial cost for all of the other vendors was far higher than the Aerohive solution, and even over 5 years it was still less expensive.

I have never really felt their mounting system for the APs is all that good. The plastic plates are a bit flimsy and not well designed.

The managing of switches within this solution could be improved. 

In a future release, it would be great to have the use of AI and continuous improvements of existing features. 

We have used this solution for 11 years. 

This is a stable solution.

This is a scalable solution. 

The technical support for this solution is good. 

Positive

The initial setup is straightforward. 

This solution offers annual licensing that is middle of the range in terms of cost.

For any business considering this solution, I would recommend that they plan well.

I would rate this solution an eight out of ten. 

Cloud management and controller-less functionality are valuable features. The Aerohive model aligns better with the increasingly mobile workforce (i.e. high concentration of remote offices and telecommuters). The new Hivemanager NG product is a 100% improvement, making configuration even easier.

Competing products dependent upon controllers are a heavy lift. It can often seem as though you're managing a completely parallel network in addition to the wired LAN. This isn't the case with Aerohive. Most organizations don't have the human capital to spend on heavy management of a WLAN. Aerohive makes it much faster and easier to deploy. I had a a fully configured network (802.1X EAP/PEAP and guest SSIDs) deployed in a day. The built-in security features also make it much easier to provide compliance reports quickly.

There are still some support issues with the branch routers and the newer version of Hivemanager. I also think the branch routers are due for a significant update.

We've had no issues with deployment.

We've had no issues with stability.

We've had no issues with scalability.

Dump Cisco and run, do not walk, to Aerohive. In my personal experience, the support staff and sales people are excellent and very helpful.