ExtremeCloud IQ Reviews

The possibility to use a web cloud interface to manage the customer's wireless network.

It allows you to provide a fast customer service. If a customer asks me to make a change on his wireless LAN I can modify it through cloud management. I don't need to connect to his network via a VPN.

A better user interface is needed as it's more complex than other vendor's interfaces.

2 years.

During my first project I asked my vendor to help me to implement some specific features of my customer's wireless LAN. If someone doesn't explain to you how the interface works, you can spend a lot of time working with it without obtaining a good result.

None encountered.

I have never had a scalability issue yet.

AeroHive provide very good technical support with user guides and technical documentation.

Cisco and HP were used previously, and we decided to switch because we were attracted to AeroHive's cloud management.

You have to know how the network works and how the interface works. If you follow a course you can create a wireless network in an hour or less.

In-house, we design the network using a planning tool and we follow the entire project step by step.

We used to implement wireless networks using traditional Access Points when our vendor proposed this product to us. Therefore, we weren't interested in finding another solution.

I would advise you to take a good course that is organised by an AeroHive vendor.

• Cloud-based controller
• L3 roaming

• Admin UI and Automatic channel assignment algorithms.
• An recurring example, would be where their support engineer would be given remote access to full project documentation, surveys, and planning as well as to the Hive Manager and not find anything wrong. However after much heartache and user frustration, we would find the solution to some major issues was to simply recheck one checkbox that a previous support person had suggested to uncheck.

4 years

Sizing and deployment documentation was geared towards selling hardware rather than a balanced solution. Regional support and training was nearly non-existent and overseas support was always a hot potato with no commitment to solving any issues.

Automatic channel assignment algorithms were creating some serious issues despite turning down power to adjust cell size. Eventually needed a static channel map in the 2.4Ghz.

While the support teams were responsive, they were not effective in solving the issues despite having full visibility of the deployment.

Technical teams ranged from poorly trained techs who simply followed a call tree to highly qualified industry leaders, but who were not willing to take the time to help isolate the real issue until frustration levels are at their highest.

A recurring example, would be where their support engineer would be given remote access to full project documentation, surveys, and planning as well as to the Hive Manager and not find anything wrong.

However, after much heartache and user frustration, we would find the solution to some major issues was to simply recheck one check box that a previous support person had suggested to uncheck.

We now actively service existing Aerohive installs, but are encouraging new sites to consider Cisco Meraki as the sales, training and support efforts are more mature in our region.

Straightforward

We are the vendor team and have attended both Aerohive trainings as well as extensive 3rd party certifications and conferences over a number of years.

The Aerohive solution appeared to be price competitive, however lack of training and support in the region has made it more expensive than other solutions.

Make sure that your regional distributor is truly committed to the product and supporting the solution before buying.

Aruba, Ruckus, Cisco.

Don't believe promises of training. Get your training before you make a purchase commitment, or find another vendor's solution.

Devices are easy to configure and require almost no maintenance. It is an independent device that can be managed remotely. The online tool helps us view with one click all important information. It is easy to navigate and obtain all necessary information.

Our previous solution had various issues - we went from a centralized wifi solution and converted to the Aerohive solution. This in the cloud solution is very practical as each device is not dependent from one device to the next.

I support several points of service, but our billing is centralized. As our points of service placed their purchases, the yearly maintenance fees were not dated all the same. It created a headache trying to deal with several maintenance fees throughout the year. To facilitate our billing, we requested that there is one yearly maintenance renewal instead of several during the year. It took a bit of negotiation, but we were able to work with them to modify the billing to a combined yearly cycle. Once that small issue was ironed out, there hasn't been any other issues.

We have had this solution for 2 years.

We did have licensing issues at the renewal of the maintenance. Any issues we had were promptly dealt with. Since that initial issue - everything has worked out and we haven't had any issues since then.

No, this solution has been a very stable solution once we had it in place. We have several points of service that are now independent. Aerohive are pro-active and provide occasional updates to ensure an adequate stability.

No. We have this solution deployed throughout over 60 points of service - with several that have more than one device. Changes can be made per device or by grouping several devices.

The customer service with Aerohive is outstanding. The have forums and a support site. They are friendly and it feels like we are a part of the family. They are proud of their product and it shows.

I have never had to deal personally with technical support. Members of my team have dealt with them and issues have been resolved accordingly in very little time. This issues were related to hardware failure - but the issues were resolved in a very short time.

Yes. Our previous solution was centralized and we had a lot of dependability issues. With the Aerohive solution we were able to decentralize our wifi solution. This helped provide a more stable and dependable solution.

I was not a part of the initial setup. Several members of my team did work on the development of this project and no major issues were signaled.

Our initial setup was with an in-house team. A member of our team did the research and contacted Aerohive directly for support. As no major issues happened, I don't have anything to report.

Our organization is a non-profit. As we do not charge for usage, we don't really have an ROI calculated as such. The service we provide (free of charge) is stable and required almost no maintenance.

We have several points of service that has purchased this solution - the only issue we had is that they weren't purchased at the same time - so maintenance fees were not all a the same time. Aerohive was able to help us adjust our pricing to be more regular. Work with Aerohive to develop the solution that will work best for you.

Before choosing Aerohive, we had an in-house solution. We researched what could be done locally and the advantages of staying in-house. Aerohive provided us with a staple and scalable solution that suited our needs.

Aerohive is a great company to deal with. You feel like a part of the family. The product is top notch - you will not have any regrets.

The Aerohive HiveManager configuration environment is pretty straightforward and intuitive. 

In our environment, we set it up with the L3 roaming feature, and it all seems to work fine.

The User Manager is a handy tool for non-IT skilled employees needing to create guest accounts.

One of the most fancy nice-to-have are the BR routers, allowing to work from home as if you were at the office.  Employees are very enthusiastic about it.

A nice-to-have would be the possibility to set an expiry date for guest users in the User Manager.

It's a good product that works fine. Also, its configuration is very robust.

It needs to have a good Layer 7 and a better user interface. And even though it's a robust product, it's not very intuitive.

We had no issues with the deployment.

It's a stable device and we haven't had any issues with instability.

There have been no issues scaling it.

I haven't needed to contact technical support.

We also use Meraki MX and MR devices.

The setup is easy and the deep configurations are more robust than Meraki devices.

It's a good product, but I prefer Meraki. With Aerohive, the performance is good but the configuration can be inconvenient.

• Flexible Configuration
• Multitude of features
• Cloud Management

• Rediced TCO
• Simplified troubleshooting
• Simplified network mangement

• Stability
• UI Layout

One year (AP121)

Yes, we had problems integrating it with Novell.

Yes, problems with user handovers and load balancing across multiple APs.

No issues encountered.

No direct access to vendor tech support, but distributor support (Aero-IT) is 9/10.

9/10

Yes, we had standalone solutions and we switched because we needed more centralized management.

We implemented in-house as we are a systems integrator company.

Yes, we also looked at Cisco, Meracki and Ruckus Wireless.

Don't do it yourself, get a professional integration team.

We use Aerohive as our campus wireless solution. The cloud-based management interface allows us to fully manage all our wireless radios, ensuring consistency and ease of access.

Wireless is no longer a ‘nice to have’ feature. It has become an essential component to a comprehensive network plan. Wireless is the default for BYOD users and mobile staff. The choice of a wireless vendor was incredibly important given the increasing reliance on mobility. Installing a campus-wide WLAN has given us more flexibility in meeting and classroom spaces, and it provides a value-added service for guests.

The lack of a controller on-site gives us one less point of failure for this critical system. The cloud management gives us the tools and reports that we need to monitor and troubleshoot the network.

We have had some mediocre to poor experiences with tech support: Conflicting information, condescending attitudes, and reluctance to work to resolve an issue. Although, these were isolated, and most of our interactions have been fruitful, they still leave a lasting bad taste.

Aerohive has been the perfect fit for us as a small organization. It's ease of use is a valuable aspect.

It's great to have just one interface to configure and go to as we manage our network. If troubleshooting is needed, having the single dashboard helps immensely.

Continue the updates as technology and the wifi world changes.

I have used it for four years.

We have not encountered any deployment issues, once familiarity of the hardware and dashboard was gained.

We have not encountered any stability issues; greater stability than before.

We have not encountered any scalability issues.

Customer service is helpful.

Technical support is excellent.

We did not previously use a different solution.

It was an in-house setup.

Be aware of the total cost for equipment and licensing.

With multiple tasks, Aerohive has been a huge time saver and streamlined our IT tasks. It has improved the readability of our wireless network.