ExtremeCloud IQ Reviews

We use it for general business.

Its configuration and deployment are the most valuable.

They can improve just the onboarding process. More user information about the introduction to the product would be helpful. It would be good if they have a better user introduction to the new product because it is different than the prior version.

I have been using ExtremeCloud IQ for six months. I have used its prior version in my previous company.

It is very stable.

I don't know about scalability at this point. Right now, it is just 5,000 square feet with two nodes.

I haven't had any reason to contact them.

Once I figured it out, it was easy. There is an actual deployment interface, and if you can find this deployment interface when you first log into the application, it helps to speed up the deployment.

I implemented it myself. It was quick after I figured out the interface.

I did a multi-year license. It was a three-year license.

It compares well with others in terms of the price. It is about a hundred dollars per year on a three-year scale.

I would recommend taking a positive look at it. It has been a great product. I have used its prior version and never had any complaints with it.

I would rate ExtremeCloud IQ a nine out of ten.

We have BR200-LTE-VZ branch routers at each of our retail locations providing primary and backup connectivity to the stores. 

The ease of management is great. We can have a single push of a policy to configure a unit, then bring up in the VPN in minutes. It is great!

The HiveManager integration with the VPN Gateway is awesome. Our transaction polling is now way more secure. 

The user interface and disparity of feature releases versus golden firmware. 

Certain features only exist or work in certain versions. 

• Scalable
• Good managament/monitoring system
• Stable hardware
• Lot of features
• APIs

The management/monitoring system really helps a lot in managing and monitoring the WiFi environment.

Support could be faster.

I have used it since 2013.

We encountered some bugs in certain software versions.

We have not encountered any stability issues.

We have not encountered any scalability issues.

Customer service is very good.

Technical support is good but could be faster.

Motorola was previously used; because of a new version, APs had to be changed so we had to send out a PoC to find the best solution at that moment (end 2012).

Initial setup was straightforward; easy deployment.

An in-house team implemented it.

• Stable, well-managed and well-monitored WiFi infrastructure

Before choosing this product, we also evaluate Motorola, Aruba, Cisco, Juniper and HPE.

Since we started to work with this product, we have been able to save a lot of time, money, and support costs for our customers. Hence, we are able to deliver secure and fast unified network solutions across complete distributed locations for our customers.

With Aerohive it is not just about "which features". It is a complete system which is able to serve all types of customers starting with one Access Point with ability to scale to thousands of Access Points. 

If I need to point out some features, this would definitely be a true controller-less approach, where each AP is 100% independent from the management system. 

Integrated firewall in every AP (with DPI inspection) is a killer feature and it is included already in the price of licence (with others, this feature is an add-on licence). 

The feature that everyone should try at least once is PPSK - Private PSK for every user (configured in under three minutes). 

The feature that I like to most is unified management in a multitenant environment, where we can manage all our customers with thousands of devices (routers, switches, VPNs, and APs). 

Features that also are adding great value to the product are: Auto-Provisioning, advanced troubleshooting tools, real-time reporting, WIPS, integrated radius system. 

From our perspective, we would love to see Aerohive provide faster feature enhancement in their Virtual Appliance to match the features with the cloud solution more quickly.

Yes, there have been stability issues with the Virtual Appliance. It crashed once while doing an upgrade. The good thing here is, even if the management system fails, all our networks and features still remain 100% stable and working.

No issues with scalability. We can scale with as many devices as we want, without replacing any infrastructure or adding large bundles of licences.

Eight out of 10.

We were using Ruckus and UBNT. We changed because neither of these solutions was able to provide us with unified management within one central management system. Also, neither of these past solution got even close in features and capabilities to Aerohive. We noticed that Ruckus is, perhaps, 10% better in performances than Aerohive, which is a very small percentage when comparing the complete set of functionalities and network capabilities of these two vendors.

Straightforward. You can set up Aerohive in just six clicks, and the system even guides you throughout the setup. Implementing 802.1x auth is also very simple and is doable in just five minutes.

I would advise that you be sure to compare apples with apples. Many customers just look at the price per AP and licences, and compare that against other solutions. But, they do not look at the complete picture such as:

• TCO - how much the equipment will cost you over, say, seven years?
• Will the customer need to change complete infrastructure when they want to buy the newest hardware?
• Does support include a lifetime warranty and RMA? 

For example, if you compare Aruba vs Aerohive, you need to check which licences from Aruba you need to match the functionality of Aerohive (usually you need at least three types of licences and a controller with redundancy). The same goes with Cisco, where you need buy additional licences for central management, firewall, spectral analysis, WIPS, PPSK, etc. Aerohive has a very simple model - one licence for all the functionalities - and you can believe that there are many. One licence makes it easy to maintain, scale, renew and you can plan your costs 10 years in advance.

Start small and grow big. You can choose the basic Aerohive Connect free subscription solution and, later, if needed (in terms of functionality) you can upgrade to Aerohive Select.

The support.

The support team at Aerohive is out of this world! Whenever I have a concern, question, or just need a refresher the helpful staff at AeroHive is there to help me. By far, the best relationship I have ever had with a vendor.

A mobile app would be awesome.

Two years.

Nope.

Nope.

Nope.

10 out of 10.

10 out of 10.

Cisco. We swapped to Aerohive because of many reasons.

1. One reason is the installation. The install of the AP250s is much easier on the drop ceiling compared to their Meraki MR42 counterpart.
2. Another reason is the price to performance. We found that the AP250s perform better than the MR42s at almost half the cost. With the money we saved, we were able to up our concentration of APs.

Yes. As easy as 123!

In-house.

Nope.

I am taking over the Director of Technology position in a few days and I am thrilled to say that I have no worries at all about our wireless network. The few times we have needed help, Aerohive has been there for us and I am confident that If I need them they will be there again.

Aerohive was able to replace a few APs quickly and without any issues. I was able to get them into our network easily and with almost no downtime. I also love the hive manager for finding a device that a student has misplaced. I can easily see which APs it has hit and start to identify its location.

Bring the cost down.

3 years.

After an OS update on the APs, we lost connectivity and had to roll back to a previous OS.

Some.

No.

Very satisfied!

Great.

A mix. Mostly Cisco.

I wasn't on board for the setup.

All of its features are valuable to me.

90% improvement in getting connections for the students/staff.

Stronger connection for an old building with cement walls.

I have been using it for four years.

I encountered a bunch of deployment issues, but online tech support resolved the problems quickly.

It is a little difficult to get a good connection through cement walls.

I have not encountered any scalability issues.

Customer service has good 24-hour coverage.

The vendor has a great tech support group.

With the great support from Aerohive, it was easy to set up.

A vendor team from MarinIT installed it and showed me how to work with it. They had a high level expertise on the device.

Aerohive pricing is a little high on the hardware and licensing, but for the price, I like them very much.

Our administrations department would like to try new hardware and look at a different vendor, so we are testing Rukus because it is cheaper.

Aerohive is the best vendor yet and their support is great.

We have been able to run State Assessment testing on laptops and iPads this year where in the past this was not even a consideration.

We had to negotiate over the price. Otherwise, the product has no issues.

1 year

None at all.

Absolutely none a very stable system.

No

Great customer service have not had a single issue with them.

Great support for their product.

Yes, the company was no longer developing their product.

Very straightforward, in that all you have to do is had someone an AP plug it into the network and HiveManager finds it and sets it up.

All in-house.

Always negotiate on the price and have more then one solution to choose from.

Yes, Aruba, Meraki and Ruckus were also evaluated.