What is our primary use case?
I use Dell PowerStore in my organization mainly for our server environment, so all of our virtual servers run on it. I also use Dell PowerStore in my organization to clone our environment to a test environment and some storage devices. The aforementioned details explain the main reason why our organization prefers Dell PowerStore.
How has it helped my organization?
With new features in the product, my organization hopes to get some more output. When our organization moved Dell EMC XtremIO to Dell PowerStore, we knew that the functionalities revolving around cloning and copies would become a little slower, but we made the decision to do so because it was cheaper for our environment, making it a cost-based decision.
What is most valuable?
The deduplication functionality provided by the solution is fairly good. The speed offered by the product is enough for our organization. Our organization also has Dell EMC XtremIO, which is a bit faster, though Dell PowerStore alone is more than enough for us.
What needs improvement?
After the smooth launch of the product in our company, only the areas around upgrades are a bit problematic. In our organization, we face difficulties when updating the product. Since Dell PowerStore's system health check runs correctly, there is a need to bypass the health check during the upgrading process. Sometimes, the replication part of the product doesn't work, and because of this, our organization has to contact Dell's support to fix it. In my organization, we have had to go through two weeks with no replication, which is not very handy for our production environment.
For how long have I used the solution?
I have been using Dell PowerStore for two or three years.
What do I think about the stability of the solution?
My company faces issues when we attempt to update Dell PowerStore, but under normal circumstances, we don't face any issues with the product.
How are customer service and support?
When you have someone on the line from Dell's support team, then everything becomes perfect, especially if they are early to address some of our issues since, in our organization, we have multiple appliances and storage areas, and to maintain it at a level, it's very difficult. My organization needs to create an incident and schedule a call with Dell's support team, which sometimes can be a bit of a rough process.
I rate the technical support a seven out of ten.
How would you rate customer service and support?
How was the initial setup?
The implementation phase of the product was not difficult. An engineer from Dell came to our company to install Dell PowerStore, and afterward, we configured the zones and WWNs, and the product started to work perfectly. There were no problems at all with the implementation phase of the product.
I don't know how much time the deployment process takes since one of my colleagues handles it, as I am only a supervisor.
What about the implementation team?
A third-party help was required to install the product.
Which other solutions did I evaluate?
My company chose Dell PowerStore over other products mainly because we have very good contact with Dell in the Netherlands. My company uses the server and storage devices from Dell. Our company's main support is from Dell. My company did take a look at Pure Storage. With the discounts and everything from Dell, my company runs about 30 servers, which cannot be the storage provided by Pure Storage.
What other advice do I have?
In my organization, there were no problems or challenges that we wanted to address through the implementation of Dell PowerStore.
I don't know how much money my organization saved after moving from Dell EMC XtremIO to Dell PowerStore, but I know that we have received some discounts from Dell. I don't know what the prices were when my company chose Dell EMC XtremIO or Dell PowerStore.
My organization doesn't use CloudIQ to manage and analyze Dell PowerStore.
I don't know how my organization assesses Dell PowerStore for its overall energy consumption. I don't know what kind of power it uses for anything.
I know that Dell PowerStore is a bit, if not much, better when it comes to areas like significant data consolidation and footprint reduction when compared to Dell EMC XtremIO. Dell EMC XtremIO was also a very good product for areas like significant data consolidation and footprint reduction.
It is a good product, considering my assessment of Dell Technologies' environmental, social, and governance values. My organization maintains good contacts with Dell, and Dell also supports us by providing good governance.
I rate the overall product an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.