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Support, Service Desk Iii at CCS Medical, Inc.
Real User
Top 20
May 19, 2026
Reliable laptops have supported hybrid work and simplified driver and power management
Pros and Cons
  • "If I were to recommend Dell Business Laptops to a peer, I would say the laptops have a small profile, there are many models available, they are easy to configure to find what you need, and the cost is reasonable."
  • "To improve Dell Business Laptops, better thermal management and clearer descriptions in the BIOS are needed."

What is our primary use case?

Dell Business Laptops support my organization's hybrid workforce by allowing people who don't work in the office to work from home.

What is most valuable?

The features I have found most valuable in Dell Business Laptops are Dell Command Update for keeping the drivers up to date and power management features.

Without Dell Command Update, it would be a much harder job to make sure that our laptops and computers maintain the drivers they needed to continue to work.

What needs improvement?

To improve Dell Business Laptops, better thermal management and clearer descriptions in the BIOS are needed.

In the next release of Dell Business Laptops, I would like to see better thermal management and clearer descriptions in the BIOS included.

For how long have I used the solution?

My organization has been using Dell Business Laptops for approximately 15 years.

Buyer's Guide
Dell Business Laptops
November 2026
Learn what your peers think about Dell Business Laptops. Get advice and tips from experienced pros sharing their opinions. Updated: November 2026.
921,148 professionals have used our research since 2012.

What do I think about the stability of the solution?

I'm not aware of security features that Dell Business Laptops have themselves, but I'm sure they're very secure.

How are customer service and support?

I would rate customer service at a 3 out of 10.

Which solution did I use previously and why did I switch?

I don't have any baseline to compare it to because we've always used Dell Business Laptops since I was there.

Which other solutions did I evaluate?

What made me choose Dell over other brands that I was considering was the price and flexibility.

What other advice do I have?

My top priorities when selecting laptops for my organizations are reliability, cost, and suitability.

If I were to recommend Dell Business Laptops to a peer, I would say the laptops have a small profile, there are many models available, they are easy to configure to find what you need, and the cost is reasonable.

I rate Dell Business Laptops at an 8 on a scale of 1 to 10. There's room for improvement, but they're definitely a leader in the field, and I think they slightly edge out HP over the lightweight of their laptops across the board. I think they have better driver tools and better interoperability with their other peripherals.

I would tell another IT leader or buyer who is on the fence about choosing Dell for their commercial fleet that Dell has AMD processors for enterprise now, so it's a good time to consider them.

I think Dell Business Laptops are great, and I enjoy supporting them. I don't encounter any difficulties with them that I wouldn't encounter on other similar devices, and they meet our needs. Overall, I would rate this product an 8 out of 10.

Disclosure: My company has a business relationship with this vendor other than being a customer.
Last updated: May 19, 2026
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Salvador Barajas Gomora - PeerSpot reviewer
Ingeniero Bioquímico con especialidad en datos at a university with 10,001+ employees
Real User
Top 5
Sep 25, 2026
Efficient laptops have doubled our research output and support flexible lab work everywhere
Pros and Cons
  • "A concrete result I have noticed in productivity and efficiency since I started using Dell Business Laptops is that our efficiency in terms of papers published throughout the year went from around eight papers to 16 per year."
  • "I think Dell Business Laptops could improve by offering better prices."

What is our primary use case?

Dell Business Laptops is vital to our organization as we use it for everything. The devices are very useful, very powerful, and generally cause us almost no problems. It is the main platform on which we conduct our computing.

A specific example of a task in which Dell Business Laptops has been especially useful in the laboratory is that we have a computer dedicated to maintaining our inventory, managing all lab information, and hosting meetings and webinars. Basically, everything related to IT we do through Dell Business Laptops.

How has it helped my organization?

Dell Business Laptops has positively impacted my organization by speeding up processes that used to take us a lot of time.

A concrete result I have noticed in productivity and efficiency since I started using Dell Business Laptops is that our efficiency in terms of papers published throughout the year went from around eight papers to 16 per year. This practically doubled our output.

What is most valuable?

The best features offered by Dell Business Laptops are the power and the versatility.

Regarding the power and versatility, these features have directly benefited my team and the lab's operations because before we had computers that were very slow and would freeze all the time, which made it really hard for us to work. The power of Dell Business Laptops has really helped us speed up research, speed up processes, and work comfortably. The versatility is that since they are laptops, we can take them everywhere.

What needs improvement?

I think Dell Business Laptops could improve by offering better prices.

For how long have I used the solution?

I have been using Dell Business Laptops in my organization for three years.

What do I think about the stability of the solution?

I consider Dell Business Laptops to be a stable solution.

What do I think about the scalability of the solution?

I would rate the scalability of Dell Business Laptops as good. It has allowed us to adapt to new capabilities easily.

Which solution did I use previously and why did I switch?

Before using Dell Business Laptops, I was using an HP computer. We decided to change because it was too slow and no longer met the lab's needs.

What was our ROI?

A measurable result such as cost savings and productivity improvements since implementing Dell Business Laptops is that productivity doubled.

I have seen a return on investment as tasks take half the time.

What's my experience with pricing, setup cost, and licensing?

My experience with the pricing, implementation costs, and licensing of Dell Business Laptops is good.

Which other solutions did I evaluate?

Before choosing Dell Business Laptops, I did not evaluate other options.

What other advice do I have?

My advice to others who are considering Dell Business Laptops is that they should go ahead and purchase it as it is a good product. I would rate this review as a 9 out of 10.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Sep 25, 2026
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Buyer's Guide
Dell Business Laptops
November 2026
Learn what your peers think about Dell Business Laptops. Get advice and tips from experienced pros sharing their opinions. Updated: November 2026.
921,148 professionals have used our research since 2012.
David Avilés - PeerSpot reviewer
Senior Customer Data Scientist at H2O.ai
Real User
Top 20
Sep 24, 2026
Reliable laptops have supported hybrid analytics work and have powered intensive coding tasks
Pros and Cons
  • "Until now, we have not had any issues with Dell Business Laptops compared to other suppliers that use Windows."
  • "When I did the direct switch using Linux in a Windows software, I faced some issues; I mostly encountered pain points when passing the information, it is somewhat slow in some cases when we have a lot of gigabytes and terabytes of information passing."

What is our primary use case?

When it comes to IT procurement around Dell Business Laptops, one of our main activities is to benchmark the equipment that we are going to acquire.

Currently, one of the things that we are facing is that most of the people using the services of the laptop are people doing coding and programming. We are pursuing technologies with the capacity so that data scientists or architects cannot have any problems using the laptops.

We have faced these issues in the past with other suppliers, and I think that Dell is a good partner for this purpose, especially when we use our technological and analytical stacks. Dell can give us this bandwidth with our future uses of our use cases on technologies.

My top priorities when selecting laptops for my organization or for my customers include using a lot of data because I train a lot of data in the cloud. We also need the capacity when we use our analytical suites that are in H2O to process all the information, especially machine learning models.

This is something that we are looking for in the laptops: they can have the capacity to process all this in memory, using the gigabytes properly or the CPU, and when we call our data directly in the cloud, the device can support this as well.

How has it helped my organization?

Dell Business Laptops have supported my organization's hybrid workforce, such as remote working. Currently, our roles are mainly hybrid. Most of us are consultant people doing analytical work.

In some cases, we go directly to the client offices, taking our laptops with us. However, in more cases, people are working directly from home. Until now, I think that this has been a good investment that we have made.

The specific results or improvements my end users have experienced since switching to Dell Business Laptops include that one main benefit I have realized is that especially people using Linux find the user experience to be friendly and the latency they are pursuing is minimized.

Until now, we have not had any issues with Dell Business Laptops compared to other suppliers that use Windows. I think that this is a good product.

What is most valuable?

The features I have found to be most valuable about the Latitude include that one of the main benefits is that until now, I have not had any failures. The most failures that we had occurred when we install our software and we have to update some version of our software.

Something that I like so much is the capacity when we choose the different sizes of the screens. This is something that we also realize. An important aspect is that if we want to increase memory, especially on the RAMs, we have not had any issues or trouble in that aspect.

Definitely, that is something that we need to keep using and I want to explore more products about Dell Business Laptops.

What needs improvement?

Dell Business Laptops could be improved in that they are quite heavy in some cases, especially when most of the people using them prefer larger screen sizes, particularly those doing coding. However, they are heavy compared to other suppliers.

In a certain manner, if in our company we are facing latency and troubles with the hardware or CPU, the possibility to scale to more memory or more gigabytes would be beneficial.

Something that we realize, especially when using deep learning models, is that we train directly in the cloud with GPUs. I think something that could improve Dell Business Laptops is the ability to scale from CPU or GPU or combine both.

Many of the laptops that they are selling are primarily using CPUs, of course, with some GPUs. In some cases, when using GPUs, we select a different supplier. For instance, some customers want to use any resource to train our models, but with a very good outcome. So in some cases, we have partnered with suppliers that are using GPUs like Nvidia.

I apologize for mentioning the names of the companies. Some partners want to use also Apple products and Taiwan Semiconductors. However, I do not see this kind of offer from Dell Business Laptops. I know that probably the companies have partnerships directly with these vendors. But definitely, if Dell Business Laptops can use this flexibility, combining GPUs and CPUs and incorporating different suppliers, that would be a very good outcome.

For how long have I used the solution?

My current organization has been using Dell Business Laptops for two years, and since I have been with them, mostly all employees have a Dell Business Laptops unit at least. I do not know since when they started using this, but at least since I have been with them, we are using Dell Business Laptops.

What do I think about the scalability of the solution?

The specific challenge or need we were trying to address when we chose Dell Business Laptops is memory capacity because in some cases we store a lot of information still in our laptops. Fortunately, there is a lot of information that comes up daily. We are using telemetry data. We cannot store everything in the laptop, but what we do is process our information in the software that is already installed in Dell Business Laptops, allowing us to process without having problems or latency, especially in our models. This is the main issue.

When I do coding, I use Linux as well. With Dell Business Laptops, when you have Windows, you can switch to Linux using WSL. However, in certain cases, when I did the direct switch using Linux in a Windows software, I faced some issues. I mostly encountered pain points when passing the information; it is somewhat slow in some cases when we have a lot of gigabytes and terabytes of information passing. I know that it is probably not a best practice, but it can be really slow compared to using another supplier.

How are customer service and support?

I have used customer support with Dell Business Laptops mostly online and in English. I do not know if in Mexico they have this customer service. However, the main reason I reached out was when we had a couple of cases when the system BIOS was really unusual and I think that it was a defect coming directly from the company, from the shipment or company. The support of Dell Business Laptops helped us in order to modify this.

Which solution did I use previously and why did I switch?

What made me choose Dell Business Laptops over the other brands I might have been considering is my past experience with other suppliers, which has not been a good experience. Until now, I think that Dell Business Laptops is a good product.

However, they are using mostly preinstalled software, and most of the people that we are using still work with Windows. I think they have a very good opportunity to improve or to have laptops for specific profiles that are using coding.

More of the people are honestly using another supplier that does not use Windows; they are using Linux, which is the reason that they are using Mac. However, other people prefer Dell Business Laptops because when they switch to Windows and if they are using Mac, they do not like it. We have, in a manner of speaking, two divisions: people using Mac and people using Windows, mostly with Dell Business Laptops.

What was our ROI?

I pass regarding measurable outcomes since deploying Dell Business Laptops, such as cost savings, productivity improvements, or user satisfaction scores, because I am in the analytical area, so I do not know about the cost or something similar.

What other advice do I have?

If I were recommending Dell Business Laptops to a peer, I would say that you have the guarantee of very good customer service support. You have the guarantee of a company that is overall global and not just having presence in some countries. It is a public company that can support you not just with these kinds of devices, but also in other suites. I will rate Dell Business Laptops overall an eight on a scale of one to ten, with one being worst and ten being best.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Last updated: Sep 24, 2026
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Director at ORCA Media
Real User
Top 20
Sep 9, 2026
Reliable performance has boosted my consulting work with fast ai‑driven presentations
Pros and Cons
  • "The most valuable feature of Dell Business Laptops for me is that they are very fast, and when we use AI models on it, I have never seen too much lag on the laptop."
  • "Dell Business Laptops can be improved by being cheaper."

What is our primary use case?

My main use case is to look after consulting and business development, so essentially presentation and using artificial intelligence wherever possible.

What is most valuable?

The most valuable feature of Dell Business Laptops for me is that they are very fast. The processing time is faster, so when we use AI models on it, I have never seen too much lag on the laptop. We use AI actively with various LLM models, and they benefit our organization because of the processing power of the laptops and the tokenization of the LLM models. I believe we have benefited from using Dell Business Laptops.

What needs improvement?

Dell Business Laptops can be improved by being cheaper. I suggest making them cheaper. When buying in bulk, we do not get too much of a discount, and that is how the business is built. Dell sells its product that way.

For how long have I used the solution?

I have been using Dell Business Laptops for a very long time now.

How are customer service and support?

I have not used customer support extensively, but I remember once they did help us. I had an old laptop which required some accessories. They could not provide me with it because they ran out of stock due to versioning, so for older versions, they probably do not provide accessories. I would not rate customer service as bad; I think it is pretty acceptable.

Which solution did I use previously and why did I switch?

A very long time ago, I used a Toshiba, which has gone out of business now. When I started my company, I was looking for a cheaper option, so Toshiba was perhaps the cheapest at the time. I am also ex-Dell, so I am somewhat loyal to Dell.

What was our ROI?

I am sure there is a return on investment with the laptops. I have never calculated ROI, and I also do not know how to calculate ROI for a product like Dell Business Laptops. Processing time is certainly saving our tech people time. Our tech people actively use what is XPS for the desktops, and I am sure they have never complained to me, so I am sure they are happy. If you consider no complaints to be an ROI, then it is.

Which other solutions did I evaluate?

I am sure I looked at other options besides Toshiba and Dell. I cannot remember. I am sure I could have looked at IBM or Lenovo or any other product, but I cannot remember now. This was many years ago.

What other advice do I have?

My top priorities when selecting laptops for my organization are reliability, brand name, price, and after-sales service. I think the price of Dell Business Laptops is quite acceptable. If you are not going into a gaming laptop, I think it is pretty acceptable for using. We do not use gaming laptops because we do not need them. I would rate the product a nine out of ten, with one being worst and ten being best. They could get to a ten by being cheaper. For security, we do have to use other products and other OEMs because we work with clients and we have to ensure that we access their environments as a pipe, so we do not actually depend on Dell Business Laptops security. We have to use other peripheral or endpoint security service providers. I love Dell and I like Dell products, and I have used Toshiba and Dell, which are the only two products I have used earlier.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Sep 9, 2026
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Senior Analyst at a healthcare company with 10,001+ employees
Real User
Top 20
May 23, 2026
Reliable laptops have supported daily email and workspace tasks with minimal downtime
Pros and Cons
  • "Dell Business Laptops have positively impacted my organization by providing greater reliability to our users, which is essential for productivity."
  • "Dell Business Laptops can be improved with better battery life, repairability, and enhanced warranty support."

What is our primary use case?

Dell Business Laptops serve as my main device for corporate users who rely on these machines daily. A specific example of how our corporate users utilize Dell Business Laptops day-to-day includes managing emails and utilizing Google Workspace suites.

My team does not have any specialized software or tasks beyond these standard applications.

What is most valuable?

Dell Business Laptops offer excellent warranty services and high quality in the current generation. The durability of Dell Business Laptops is particularly strong, contributing to their overall reliability.

Other features I appreciate about Dell Business Laptops include the ability to charge via USB-C, and the XPS models have performed exceptionally well.

Dell Business Laptops have positively impacted my organization by providing greater reliability to our users, which is essential for productivity. The positive impact manifests as lower downtime compared to other models we have used previously.

What needs improvement?

Dell Business Laptops can be improved with better battery life, repairability, and enhanced warranty support.

For how long have I used the solution?

I have been working in this field for 25 years and enjoy the challenges it brings. I have been using Dell Business Laptops for 15 years, which has greatly enhanced my work experience.

My organization has been running Dell Business Laptops for 10 years to address our need for reliable technology from the beginning, which has proven beneficial.

Which solution did I use previously and why did I switch?

We chose Dell over other brands we were considering because we moved back from HP to Dell Business Laptops, finding them more suitable for our needs.

What other advice do I have?

My advice to others looking into using Dell Business Laptops is that they are reliable, durable, and easy to use, making them a solid choice. I would rate this review a 10 out of 10.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: May 23, 2026
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reviewer2902518 - PeerSpot reviewer
Director de Desarrollo TI at a sports company with 201-500 employees
Real User
Top 20
Sep 25, 2026
Reliable mobile workstations have supported secure users travel and reduced device downtime
Pros and Cons
  • "In this case, Dell Business Laptops have given us one of the advantages we were looking for: they are very secure, very reliable, and very durable."
  • "Dell Business Laptops could be improved regarding the batteries, as in certain devices they have failed very quickly."

What is our primary use case?

My main use case for Dell Business Laptops is daily use by users who are mobile, along with security for those same use cases.

A specific example of how Dell Business Laptops have helped our users with mobility and reliability. They need to have a secure, reliable workstation that is also durable, because rough use is part of what we look for.

What is most valuable?

The best features offered by Dell Business Laptops are a robust and reliable device.

These characteristics—robustness and reliability—have had a positive impact on our users’ work by providing them with dependable devices that allow them to move freely as needed, with confidence that their devices will perform all times.

What needs improvement?

One area where Dell business laptops could be improved is battery performance and longevity.

In a small number of devices, we have experienced batteries that have degraded significantly within the first year, resulting in substantially reduced battery life and limited charge capacity. Although these cases have been relatively uncommon, they have occurred. Strengthening battery quality and durability would further improve the overall reliability and user experience of the devices.

For how long have I used the solution?

I have been using Dell Business Laptops for about 15 to 20 years.

What do I think about the stability of the solution?

Dell Business Laptops are stable and reliable, providing consistent performance for our users’ day-to-day needs.

What do I think about the scalability of the solution?

Dell Business Laptops adapt well to our organization's growth.

How are customer service and support?

Dell Business Laptops are backed by reliable and responsive customer support, providing effective assistance when needed.

Which solution did I use previously and why did I switch?

I prefer not to discuss alternate solutions.

What was our ROI?

Dell Business Laptops contribute to improving our company’s return on investment through increased day-to-day productivity, device reliability, and operational efficiency.

They have also generated direct financial savings by extending hardware lifecycles and reducing technical support and maintenance requirements. Their durability and reliability help minimize device-related issues, resulting in lower maintenance costs and less operational disruption over time.

Which other solutions did I evaluate?

I prefer not to discuss alternate solutions.

What other advice do I have?

My advice to others considering Dell Business Laptops is to carefully evaluate their specific needs and select the model that best matches their requirements, ensuring they invest only in the features and capabilities they actually need.

Overall, based on our experience, I would rate Dell business laptops 9 out of 10.

Which deployment model are you using for this solution?

On-premises

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Sep 25, 2026
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Timothy McCarty - PeerSpot reviewer
Service Engineer at Microsoft
Real User
Top 10
Aug 24, 2026
Reliable laptops have improved support efficiency and support daily monitoring tasks
Pros and Cons
  • "My experience with Dell Business Laptops is about 90% positive, as there are not many issues, and when issues do arise, from a business perspective or when support is required, I found it easy to resolve problems, such as when a fault with a Wi-Fi module was found and we were sent a batch of mini modules to easily install."
  • "One area for improvement for Dell Business Laptops is having associated accessories that are more user-friendly."

What is our primary use case?

My main use case for Dell Business Laptops is desktop support and monitoring of systems. I use Dell Business Laptops to monitor servers, systems, networking systems, and various platforms at Microsoft. I have also deployed Dell Business Laptops in business financial situations in the past.

What is most valuable?

Dell Business Laptops offer hardware reliability, ease of repair, and straightforward usability as their best features. The feature that stands out the most for me in my day-to-day work is their ease of repair, as they are easy to take apart. I remember having to replace the Wi-Fi module in hundreds of Dell Business Laptops several years ago.

Dell Business Laptops positively impact my organization as they are generally seen as reliable hardware to use from an end-user perspective.

What needs improvement?

One area for improvement for Dell Business Laptops is having associated accessories that are more user-friendly. I find the accessories are sometimes too clunky, for example, their docking station hardware, which is functional from a business standpoint, but the power bricks are excessively large.

For additional features in the next release of Dell Business Laptops, I would recommend better touchscreen functionality and more USB-C ports.

For how long have I used the solution?

I have been working in my current field for 5 years.

What do I think about the stability of the solution?

Dell Business Laptops are stable.

What do I think about the scalability of the solution?

The scalability of Dell Business Laptops is great, just like every other laptop out there.

How are customer service and support?

I have no issues with customer support.

Which solution did I use previously and why did I switch?

We did not use a different solution before Dell Business Laptops, but we do use other makes and models of laptops, including Lenovo and HP, for different purposes.

What other advice do I have?

If I were recommending Dell Business Laptops to a peer, I would say they include basically everything that the end-user requires in order to get the job done, especially in terms of portability and functionality.

My experience with Dell Business Laptops is about 90% positive, as there are not many issues, and when issues do arise, from a business perspective or when support is required, I found it easy to resolve problems, such as when a fault with a Wi-Fi module was found and we were sent a batch of mini modules to easily install.

The impact of Dell Business Laptops on my IT support efficiency and overall business continuity is positive. My advice to others looking into using Dell Business Laptops is that they are portable and can be hooked up to an external monitor and accessories such as a keyboard and mouse, and touchscreen functionality can be beneficial for in-person demonstrations.

I would rate this product an 8 overall.

Which deployment model are you using for this solution?

On-premises

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Aug 24, 2026
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Consultor De Tecnologia at a consultancy with 10,001+ employees
Real User
Top 20
Nov 6, 2026
Durable laptops have boosted hybrid productivity and have supported demanding AI and IT workloads
Pros and Cons
  • "Productivity has increased substantially since adopting Dell Business Laptops."
  • "Dell Business Laptops could be improved through faster on-site support and the possibility of receiving service in cities beyond my residential location."

What is our primary use case?

Dell Business Laptops serve as our primary solution for specific teams that require machines with enhanced memory and processing capacity, particularly focused on our IT department.

Our infrastructure teams work with networks, databases, and applications, and they frequently need to create multiple instances of virtualized machines or open several administration screens for these environments. When using machines with low processing capacity and limited memory, performance becomes significantly slow and reduces professional productivity. Dell Business Laptops make this work much more efficient and agile.

Our business teams are currently doing substantial work with AI and use Microsoft Copilot for interacting with chat, creating AI automations, and collaborating through ChatGPT or Copilot. The specific challenge I aimed to address when selecting Dell Business Laptops for our organization was durability and reliability.

How has it helped my organization?

The power and durability of these machines impact the daily routines of users and team performance. Our teams work in a hybrid environment with people traveling, working on-site, and working from home. This hybrid flexibility is enhanced by more robust hardware, which results in fewer device failures and accidents. When problems do occur, the machine is capable of withstanding better conditions, preventing downtime or equipment replacement needs. This contributes significantly to our team's daily productivity.

Since adopting Dell Business Laptops, my end users have experienced improved operating system control through Windows integrated with Active Directory and its reliability, which has been very helpful.

Productivity has increased substantially since adopting Dell Business Laptops. Previously, we used desktop computers, but transitioning to laptops has provided much greater flexibility and mobility to carry computers to work locations, home, and during travel.

What is most valuable?

The best characteristics that Dell Business Laptops offer to support these activities for both IT teams and business teams using AI are the power of the machines, the durability of the machines, and especially the support service and hardware verification.

Regarding the precision and reliability of AI features in Dell Business Laptops, I believe they are good and appropriate to the product offered.

The most valuable characteristics in Dell Business Laptops are execution speed and Wi-Fi reliability, and these have had a positive impact.

My impressions of the security features of Dell Business Laptops are that they are good and meet governance requirements and recommendations from the Central Bank.

What needs improvement?

Dell Business Laptops could be improved through faster on-site support and the possibility of receiving service in cities beyond my residential location. For example, I reside in Belém, Pará, but when traveling to São Paulo and encountering a notebook problem, I would benefit from being able to contact a service provider to visit my location and verify my machine.

I would like to see the inclusion of precise geolocation features in Dell Business Laptops, as this would be very helpful in case the equipment were lost or stolen.

For how long have I used the solution?

I have been using Dell Business Laptops since approximately 2015, for at least ten years.

What was our ROI?

Dell Business Laptops have had a positive impact on my organization by helping reduce equipment replacement costs, as these machines have much greater durability compared to lower quality equipment.

Which other solutions did I evaluate?

I chose Dell among the best options, including HP, and Dell won in my organization's purchasing process.

What other advice do I have?

In my overall assessment, I rate Dell Business Laptops with a score of nine. This rating represents the quality of a device with very high durability and adequate support service.

Regarding AI features in Dell Business Laptops, it is important to ensure that corporate AI use has proper governance, which is very important.

I do not have precise information about how Dell Business Laptops are deployed in my organization, but I believe it is within an on-premises environment.

My main priorities when selecting laptops for my organization are durability, reliability, and good technical support.

I do not recall which specific Dell product line I am evaluating, but I know it is a Dell model recommended for corporate use.

In my overall assessment, on a scale from one to ten, I rate Dell Business Laptops with a score of ten. This rating is influenced by the reliability and security of the equipment.

The advice I would give to other professionals considering Dell Business Laptops is to research thoroughly, speak with Dell support and the pre-sales team, and design a solution that is appropriate for your corporation.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Nov 6, 2026
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reviewer2908233 - PeerSpot reviewer
Associate Consultant at a computer software company with 501-1,000 employees
MSP
Top 20
Oct 7, 2026
AI-ready laptops have boosted edge workloads and improved secure hybrid productivity
Pros and Cons
  • "Dell Business Laptops have positively impacted my organization as my organization truly appreciates Dell as a partner, and they provide excellent products that fulfill all business needs."

    What is our primary use case?

    My main use case for Dell Business Laptops is that I have been helping clients deploy them and engaging in some implementation myself.

    I can provide a specific example of how I have helped a client deploy Dell Business Laptops by assisting in deals where customers are purchasing Dell laptops and providing insight on the Intel side of things.

    How has it helped my organization?

    Dell Business Laptops have positively impacted my organization as my organization truly appreciates Dell as a partner, and they provide excellent products that fulfill all business needs.

    A specific outcome that demonstrates how Dell laptops have benefited my organization is improved efficiency, particularly on the AI PC and Copilot+ PC front, as many workloads have now been pushed to the edge and Dell PCs provide that functionality and capability.

    Dell laptops have supported my organization's hybrid workforce, improving daily employee productivity and device reliability, as Dell is a very stable and well-performing platform.

    What is most valuable?

    The best features Dell Business Laptops offer include exceptional battery life, as well as AI features and the ability to handle AI workloads.

    Regarding the battery life and AI features of Dell Business Laptops, I believe the Copilot+ PC and AI PC features are something that many customers are seeking, and especially with these added functionalities surrounding AI, that is a highly relevant topic for Dell PC.

    Regarding Dell Business Laptops' AI capabilities, I believe its governance and security are top-notch, and I believe many customers appreciate knowing they can trust Dell with their data being secure and governed properly throughout their organization.

    Regarding Dell Business Laptops' AI capabilities, I believe its accuracy and reliability of output varies between models, but as far as the hardware side of things, it provides an excellent platform for AI products to operate upon and deliver accurate results.

    I choose XPS over the other Dell lines or other brands because many customers truly appreciate the performance that it provides and also the clean appearance of the device.

    The security features of Dell XPS laptops align very well with my organization's and my clients' needs, as they are well-developed and meet many of our customers' requirements.

    For how long have I used the solution?

    I have been using Dell Business Laptops for approximately two years.

    What do I think about the stability of the solution?

    Dell Business Laptops are stable.

    What do I think about the scalability of the solution?

    Dell Business Laptops' scalability is very good and can meet almost any organization's size requirements.

    How are customer service and support?

    The customer support for Dell Business Laptops is excellent.

    Which solution did I use previously and why did I switch?

    I previously used different solutions before Dell Business Laptops, as I work in a vendor-agnostic organization, so we use all different solutions such as Dell, HP, Surface, Lenovo, and others.

    What's my experience with pricing, setup cost, and licensing?

    My experience with pricing, setup cost, and licensing for Dell Business Laptops has been excellent, and I have received the support when needed.

    Which other solutions did I evaluate?

    Before choosing Dell Business Laptops, I evaluated other options, including all the major vendors.

    What other advice do I have?

    I rate Dell Business Laptops a 10 out of 10.

    I chose a 10 because the AI functionality, combined with excellent security and excellent visibility, really sets Dell Business Laptops apart for me.

    Dell Business Laptops are deployed in my organization mostly on-premises, but there is some hybrid cloud deployment as well.

    When we use hybrid cloud for Dell Business Laptops, my organization is more vendor-agnostic, so we typically have a mix of many of the major cloud providers.

    As a solution specialist, my role and responsibilities when it comes to IT procurement involve highlighting some of Intel's features, how Intel sets itself apart in the market, and identifying the best Intel solution for the customer.

    My top priorities when selecting laptops for my organization or recommending them to clients focus on identifying the clear performance outcomes the customer wants, whether they are looking to optimize price, battery life, efficiency, AI workloads, or compute.

    The Dell PC line I review most often is definitely XPS.

    For another IT leader or buyer who is uncertain about choosing Dell for their commercial fleet, I would provide them an unbiased view of Dell and other partners, and if Dell is clearly the best performer, I would recommend that.

    For others considering Dell Business Laptops, I believe if they are seeking a laptop with AI functionality, security, and stability, it is definitely an option to heavily consider.

    My overall rating for Dell Business Laptops is 10 out of 10.

    Which deployment model are you using for this solution?

    On-premises

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Other
    Disclosure: My company has a business relationship with this vendor other than being a customer. Partner, Reseller
    Last updated: Oct 7, 2026
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    Brian Ortega - PeerSpot reviewer
    Desarrollador Python at a comms service provider with 10,001+ employees
    Real User
    Top 20
    Sep 25, 2026
    Reliable work companion has supported daily development tasks and reduced hardware-related downtime
    Pros and Cons
    • "Dell Business Laptops have positively impacted my organization in that we do not need to upgrade the equipment so often, since these business laptops last longer."
    • "Creating a model that includes the numeric pad could improve Dell Business Laptops."

    What is our primary use case?

    Dell Business Laptops serves as my everyday work tool in my day-to-day work. I access the services that my company offers through it. Out of curiosity, I use Microsoft Teams daily and Visual Studio Code daily to maintain the applications.

    What is most valuable?

    I consider the best features offered by Dell Business Laptops to be the hardware it has, since with it I can correctly perform my activities without experiencing any kind of delay due to any bad component. The camera and microphone included with the device are optimal for joining any meetings that may occur.

    Regarding the hardware, all three components—the processor, hard drive, and RAM—are especially useful to me, allowing me to perform my tasks better.

    The durability of these business machines is relevant since they can last many years and still be on par with newer models that are perhaps not as powerful.

    Dell Business Laptops have positively impacted my organization in that we do not need to upgrade the equipment so often, since these business laptops last longer. In this way, it also allows us to reduce costs by not having to constantly buy laptops.

    What needs improvement?

    Creating a model that includes the numeric pad could improve Dell Business Laptops. I think one probably already exists, but this numeric pad is indeed necessary. An add-on could be created for laptops that don't include it.

    The battery could be deactivated in some way from the operating system so it doesn't have to be constantly charging and discharging. For example, in my case, I use the laptop in a single place and I always have it connected to the charger because I don't use it elsewhere.

    For how long have I used the solution?

    I have been using Dell Business Laptops for approximately three years.

    What do I think about the stability of the solution?

    I consider Dell Business Laptops to be a stable solution.

    What do I think about the scalability of the solution?

    Dell Business Laptops adapts efficiently as you grow.

    How are customer service and support?

    I don't know about the customer support for Dell Business Laptops; I have never had to use it.

    Which solution did I use previously and why did I switch?

    Before Dell Business Laptops, I did not use another solution.

    What was our ROI?

    I have noticed a visible return on investment, such as less technical support. During these three years I have not had to go to technical support for any specific failure in my Dell device.

    Which other solutions did I evaluate?

    Before choosing Dell Business Laptops, I honestly don't know if I evaluated other options or brands, but I have seen that Dell Business Laptops are among companies' preferred choices. I imagine it is because of their durability.

    What other advice do I have?

    My advice to others who are considering using Dell Business Laptops is that they first see if it meets their needs, and that they run a test. In this way, they will be able to consider if it is a very good option, which I personally do recommend. I would rate this review nine out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    Last updated: Sep 25, 2026
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    Buyer's Guide
    Download our free Dell Business Laptops Report and get advice and tips from experienced pros sharing their opinions.
    Updated: November 2026
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    Business Laptops
    Buyer's Guide
    Download our free Dell Business Laptops Report and get advice and tips from experienced pros sharing their opinions.