Dell Business Laptops Reviews

Dell Business Laptops serve as the main tool my company provides to the whole team, and depending on their activities, we choose the model that best fits our needs, since we have colleagues working in the field. Day to day usage involves answering emails, doing follow-ups, filling in distributor forms, and using them as a working tool.

Additionally, we complement our main use of this tool in our organization with accessories that help us improve productivity and stay connected, such as power banks, and we are very happy with the brand.

I consider the best features that Dell Business Laptops offer to be their versatility, as they truly maintain their work quality.

Regarding that versatility, we have colleagues who work in the field, so the touch screens, the screen opening range, and the new Type-C connections really help them find connectivity in different places and share their information on screen with the rest of the team. Since they are touch-enabled, it is not necessary for them to carry additional tools such as a mouse or an additional monitor, which makes them more practical and productive.

Furthermore, Dell Business Laptops have a product warranty, they have been on the market for many years, and they are very functional. Additionally, they always offer us support.

Dell Business Laptops have positively impacted my organization because since all the tools are homogeneous, communication and solutions are much easier when we have a problem. We know who to turn to and they are always very accessible.

Since we work in different places around the Mexican Republic, we only have a single IT team based in Mexico City. With the support and network of Dell, the colleagues who are outside of Mexico City still have support. The response time for help is much shorter than having to travel, and much more accurate than conducting video calls.

I think Dell Business Laptops could be improved to be even more efficient for my organization by covering a bit more additional services at the beginning of the purchase. This would serve as a trial of everything they can offer us, to provide free trials of some of the extra services they can offer.

I would add that honestly, I think that right now the way they manage it works quite well. The only thing, as I mentioned, is that I would appreciate the opportunity to try some of the extra tools they have for a short period.

The company has an agreement with Dell, so I have been using Dell Business Laptops for around ten years, and personally for me, it has been seven years.

The main criterion I consider important when selecting laptops for my organization is that they work with our company applications, where information can be loaded, and that they are, depending on the colleagues' activities, of the size and capacity that they need.

My main use case for Dell Business Laptops is for day-to-day activity in my office.

A specific example of a task I regularly do using Dell Business Laptops is based on our day-to-day activity, where we monitor our clusters and server health.

In my opinion, the best features Dell Business Laptops offer are that they are very easy to use, and the keyboard light is useful at nighttime to easily type everything, especially since I'm working as a 24/7 support. The keyboard light and ease of use help me in my day-to-day support work because I'm working as a 24/7 support, and sometimes at nighttime if the normal light is low, the keyboard light is very useful to type easily. Dell Business Laptops have positively impacted my organization by being lightweight and very easy to power on, so they are very useful. A specific example of how the lightweight and easy-to-use nature of Dell Business Laptops has helped our team is that everyone can easily bring up their laptop from home, allowing them to support from home as well.

I wish Dell Business Laptops could be improved in terms of the display size, as currently they are providing only around 15 or 16 inches; if they offered a bigger screen, it would be best.

I have been working in my current field for around five years now.

So far, I did not see the accuracy and reliability of output from Dell Business Laptops that I expected to see.

Regarding Dell Business Laptops' AI capabilities, I think the governance and security are really good; this part our other team will manage, but it is really good.

I gave it a nine because I can type everything at nighttime, and having used other laptops such as Lenovo, I think Dell is good in comparison.

My advice to others looking into using Dell Business Laptops is that they are very easy to carry and are lightweight, so they are easy to use. I found this interview very useful because you asked many questions, so it was very useful to us. I gave this review a rating of nine.

I generally used Dell Business Laptops for running internal tools and performing operations and security operation works, as well as running scripts. I was running local scripts to extract data and analyze it. I used Dell Business Laptops for my operations work to help me perform my day-to-day tasks. Dell Business Laptops can run the end-user security tools that we intended to run for day-to-day work.

I believe the speed of Dell Business Laptops is valuable, and it does not heat up. I ran some brute force operations on Dell Business Laptops, and generally I have seen other laptops heat up quickly, but Dell Business Laptops ran smoothly, which gave me good feedback. The workflow with Dell Business Laptops smoothened my work and ran sleek without hanging.

The speed, reliability, and brand name made me choose Dell Business Laptops over other brands I was considering for my day-to-day work. Dell Business Laptops does not heat up, so running heavy tasks on it runs smoothly.

I believe the cost of Dell Business Laptops could be improved. I do not have specifics on the cost, but I think that was the deciding factor to possibly switch to another vendor. Dell Business Laptops served the purpose, but the cost factor was a consideration. The cost is somewhat high, but it can be improved.

Three years.

I experienced no stability issues.

I experienced no scalability issues.

I do not have feedback on customer service.

I used another product previously. We used Dell Business Laptops for some time, then we changed to another product.

There was nothing else required.

Dell Business Laptops works for me for the work I can do.

Cost was a factor.

I am part of the security team and provide reviews based on my usage rather than on selecting or purchasing Dell Business Laptops.

I have not used AI capabilities in Dell Business Laptops, so I cannot answer that question. Dell Business Laptops did support our organization's hybrid workforce. When we went hybrid, it worked for us. I would recommend trying it out. My overall review rating for Dell Business Laptops is 8 out of 10.

My top priorities when selecting laptops for my organization are performance and cost. When we chose those laptops, we were trying to address a refresh.

The features I have found most valuable in Dell Business Laptops include the battery being excellent, lasting a long time, and being very quick to charge. Since we deployed Dell Business Laptops, there has been a reduction in service test tickets by having a newer, better laptop for the team.

The specific results or improvements my end users experience in switching to Dell Business Laptops are having a lighter, more robust device. Dell Business Laptops have supported my organization's hybrid workflows excellently, as it is a perfect device.

I think a way Dell Business Laptops can be improved is by working on the battery life, which is really important for a mobile device.

My organization has been using Dell Business Laptops for approximately five years.

I think the Dell Business Laptops model we are currently using is called the XPS. My thoughts on the security features of Dell Business Laptops align very well with my organization's needs; they are very simple to configure and manage, so I am very happy and find them user-friendly.

If I recommend Dell Business Laptops to a peer, I would say the reliability, the usability, and their overall cost are key strengths. I would tell another IT leader or buyer who is on the fence about choosing Dell Business Laptops to definitely test them, look at them, and make sure they fit your user requirements.

In just a few sentences, I would sum up my experience with Dell Business Laptops as being very happy, overall a good solid device that lasts a long time when not plugged in and is easy to use on the road. I would rate my overall experience with this product an eight.

My main use case for Dell Business Laptops is business use.

A quick specific example of how my team and I typically use Dell Business Laptops in our day-to-day work is casting onto a larger screen.

The casting setup is for visitation.

In my context, visitation involves meeting with members and virtual meetings.

The best features Dell Business Laptops offer in my experience are the thin computer and its durability.

The thin design and durability have made it easier to travel with.

Dell Business Laptops have positively impacted my organization through the reliability of the laptop.

It has reduced downtime and made my work more efficient.

Dell Business Laptops could be improved by focusing on the keyboard and creating a lighter and thinner laptop.

There should be more ports of both sizes, the micro and the USB.

Dell Business Laptops are stable.

The scalability of Dell Business Laptops is average.

Their customer support is very good.

I did not previously use a different solution.

I would describe the ease of integrating Dell Business Laptops with my existing IT infrastructure as pretty simple.

My company does not have a business relationship with Dell other than being a customer.

I have seen a return on investment because I have saved time.

My experience with pricing, setup cost, and licensing is that pricing is higher than average.

Before choosing Dell Business Laptops, I evaluated other options such as HP and Lenovo.

My advice to others looking into using Dell Business Laptops is to stick with the Latitude because of its durability.

My main use case for Dell Enterprise Desktops and Laptops has been day-to-day working. Since the COVID pandemic, we have been working on a digital workspace project, which involves consolidating various use cases. As a result, laptops have become the primary edge component we're using instead of desktops. This allows people to be mobile. 

Outside of that, I was providing on-call tech support in my previous role until very recently, so it's all about being mobile, even at this stage. As a data center manager, I spend most of my time in our head office, working from home, or remotely in our colocation data centers.

The mobility aspect is crucial for my role, as I need to work from various locations including our head office, home, and colo data centers remotely. 

The hardware is specifically chosen for data center work, and everything is centralized. We're getting good value from our contract, particularly since COVID and hybrid working. 

We have seen significant benefits from that contract, especially with the changes in the world over the last two or three years. I was involved in the project to move away from desktops. Now there are only a fraction of the desktops compared to what we had five years ago; it's all laptops.

In terms of improvements for this model of laptop, the previous Dell Enterprise Desktops and Laptops I had had a battery that was not great at all, however, the latest version we've got has a battery that is actually quite good. 

The more you can get out of your battery, the better, especially since I'm moving around so much and sometimes might forget my power cord. So the longer battery life is essential. Even when I'm in the office, I would be moving from meeting room to meeting room, and every now and again I'd forget to charge at lunchtime.

I have been using Dell Enterprise Desktops and Laptops for just about a year, however, I have been with the company for 21 years.

In terms of the stability and reliability of Dell Enterprise Desktops and Laptops, we automate our patching process. There was a recent issue with a Windows patch, but that isn't necessarily just related to Dell Enterprise Desktops and Laptops; it's around the patching process. I've seen a couple of crashes recently; however, that's due to a patch that got fixed later. Other than that, I haven't experienced any problems.

Dell Enterprise Desktops and Laptops scale well with the growing needs of our organization. We have an age profile with a huge number of people retiring while new ones come in, as well as the expansion of our organization and digitalizing our processes. This growth, especially in cybersecurity, has completely changed over the last three years, and we are expanding on two fronts, which gives us the capability we need.

I've worked with Dell support primarily on the PowerEdge side. I engage with colleagues for support inquiries, but not on the laptop side. I log into premium pages to check our orders and their status. For support, we have another managed service. Recently, we sought a specific answer about managing our power and removing a vulnerability, which took some time to resolve. 

If I would rate Dell support on a scale of one to ten, I would definitely place them at a nine. I rarely give a 10 to anybody.

Positive

We haven't considered other laptops before going with Dell Enterprise Desktops and Laptops since we're a public utility with a strict tendering process. It goes without a tender, and we have requirements that are based on financials and needs, which are very transparent, and whoever meets those wins.

I haven't seen money savings specifically. That said, I notice the value in being mobile and having hybrid working capabilities to go green. We had different hardware requirements depending on user roles, allowing me to adapt. Even when we have new joiners, the onboarding process of getting laptops out to them in a timely manner and automating the build has saved time. Just from the mobility aspect, people working this way these days is crucial for staff retention; being stuck at a desktop or a specific location has seen big changes in the last five years.

Regarding pricing, that falls under the contract that I own for Dell Enterprise Desktops and Laptops. I got the hardware specific for the data center, however, everything is centralized. We're getting good value from that, particularly since COVID and hybrid working. We have seen good value from that contract especially with the changes in the world over the last two or three years.

I don't know which other solutions applied for tender, and I was not involved in that process.

I couldn't tell you the exact model of Dell Enterprise Desktops and Laptops I'm using. Its age is probably three to four years old, and I just recently upgraded from Windows 10 to Windows 11. I have plenty of RAM to do that, so it's not that old. At this stage, I've been using Dell Enterprise Desktops and Laptops for probably 17 to 18 years.

I typically would not use the peripherals such as keyboards or mice. I work directly on it, which I prefer because of the mobility it provides to move around to various areas in conjunction with my phone. Even in our data centers, we actually have our WiFi enabled in locations as well, so I'm not hot-spotting. The main thing is just to be mobile and that more so than anything else.

One of the desks here today mentioned that the latest versions of Dell Enterprise Desktops and Laptops are more efficient, even though the fan can get a bit noisy. They've said the latest versions have addressed that issue, so it's good to hear that improvements have been made.

I rate Dell Enterprise Desktops and Laptops a nine out of ten.

Our main use cases for Dell Enterprise Laptops involve remote work from home users and conferences. I do a lot of conferences, so we need something lightweight. When I'm home, we need the Pro Max because I need the horsepower. That's why we have both.

The feature of Dell Enterprise Laptops that I like the most is that it just works. It never fails yet.

This benefits my company at the end of the day because we were an HP shop before at the company where I'm working now. Dell really is a very good product. In terms of support, it's top-notch. That's why I went with Dell.

I do use Dell Enterprise Laptops with an Intel CPU inside. I think the Intel CPU is the 7 Pro.

The Intel processor handles my workloads well compared to what I expected. Our laptops sometimes have test machines like VMware Workstation, so it never slows down. It's pretty good, and it does all the work that we have to do every day.

Improvements related to the Intel processor in Dell Enterprise Laptops have been improving every year. Nothing really needs to change; they just need to continue what they're doing and keep improving.

To improve Dell Enterprise Laptops, I suggest maximizing everything, as now everything is mostly touchscreen. If they can make Pro Maxes thinner, that would be great. I know they're heavy, but I don't know how that's going to work with the actual parts that are moving. Making it more lightweight would be beneficial, but it's going to be tough.

I have been working in my current field, my main area of expertise, for 13 years.

The stability and reliability of Dell Enterprise Laptops are proven by the fact that I drop my Dell multiple times. I go to data centers and drop them, and they still work. If I get a cracked screen or something happens with my pixel, I call them. It's under warranty. We have a great warranty. Sometimes they replace the full laptop, and sometimes just the part. They will actually ask me which part I want—do I want the laptop or do I want the actual screen to be replaced? That's pretty cool.

Scalability with Dell Enterprise Laptops scales pretty well. We have multiple Dell models, including the Pro, the Pro Max, and other Dell laptops that we're using. It's on a per-user basis, and we have a specific laptop per user. We haven't had any complaints other than about the weight of the Pro Max. Everything else is good.

I rate Dell customer service five out of five. I've worked with Cisco UCSs, HP, HP Superdomes, and Lenovos. Dell's support is amazing, 10 out of 10.

Positive

Before Dell, we were using HP for laptops.

The deployment in Dell Enterprise Laptops is very smooth. They come out of the box and tie in with our licensing. With Microsoft, it's just out of the box. If we need to join it to the domain, it gives our group policy that we need.

I can't answer whether I have seen any return on investment when using these laptops because I don't work on the financial side of things. The fulfilling thing is it's Dell Enterprise Laptops. If you give them your express service code, they help you right away. If you're on the plan, they can connect right away and help you out. I haven't really had any bad experiences with any Dell Enterprise Laptops that I've owned for the 13 years I've been working in the IT field.

My experience with pricing, setup cost, and licensing is that the pricing is great. We have great Dell reps, and they work with our VARs. We can't complain because if there's another technology they want to come in, the pricing itself will win you right away.

I did consider other laptops before choosing Dell Enterprise, specifically Microsoft Surface Pro.

What happened was that it was flimsy. We had a few test laptops, a couple of Surface 2 and Surface 3 that just blue-screened. It's great that you can detach them and attach them, but it's not as good as Dell Enterprise Laptops.

The reason we are staying with Dell Enterprise Laptops is the support. The support with Dell Enterprise Laptops is just night and day. I've also used HP in a different company, and it's so different. Dell just jumps on right away, helps you out, and the technology never fails. If you have ProSupport, they send you the part the same day, and that's a big win for us. We're in healthcare, so each minute counts for us.

The advice I would give to other companies that are considering getting Dell Enterprise Laptops is that I know some of you are used to other technologies, but give Dell a chance and give it a good test. Talk to their support. You will fall in love with Dell Enterprise Laptops. Talk to your Dell rep and your VARs; they're probably going to help you with prices. I rate this product 10 out of 10.

My main use case for Dell Business Laptops is for customer service.

A specific example of how my team uses Dell Business Laptops for customer service is that we have an in-house facility and in-house tool to monitor usage and to source for procurement purposes.

I have mainly used Dell Business Laptops for communications, for reporting problems, and to troubleshoot problems.

Dell Business Laptops offers excellent security features, including the ability to assess servers, websites, and work processes.

The security features I mentioned are mostly handled by our headquarters, so we use them for our internal local office.

Dell Business Laptops has positively impacted our organization by helping us catch up with new improvements and new features, and then follow through with implementation.

The specific improvements I have seen include mostly the hardware side, while the rest are mainly decided by the headquarters.

Regarding Dell Business Laptops' AI capabilities, they are handled by the headquarters, so I cannot provide much feedback on this.

Dell Business Laptops can be improved as they keep up with improvements in hardware and technology, and I have trust in that direction.

I am not aware of any additional improvements needed for Dell Business Laptops that we have not already discussed.

I have been using Dell Business Laptops for around five to six years.

I do not have much to add about the features of Dell Business Laptops concerning performance or reliability, but regarding security, there are no major issues.

5

In my role related to IT procurement, I help users upgrade, replace, and repair computers.

My top priorities when selecting laptops for my organization are made as a group decision rather than a personal decision.

I would rate this review as a 9.

I generally use XPS laptops and I appreciate them because they simply work. Throughout my career with Dell Business Laptops, I have worked with them extensively, mostly with Windows and some Linux depending on where I am and what I am working on at the time. I have encountered issues, just as every vendor and every product does, but I appreciate the fact that when I have problems with Dell Business Laptops, I provide the service tag and the issue is resolved and taken care of.

I find the hardware features generally the most valuable, including performance and power as well as battery life. Dell Business Laptops have supported my organization's hybrid workforce effectively because I can work from home, go to the office, and simply plug my laptop into the base station if needed. Everything works seamlessly and simply.

I suspect the manageability aspects made Dell Business Laptops the most valuable for the organization, and for my team, the fact that virtually any software we want works, coupled with strong performance, good battery life, and portability has impacted us significantly.

I want more battery life and I want Dell Business Laptops to be lighter while still maintaining durability in the next release.

I have been working in my current field for approximately 25 years, and the number of years I have been working in my main area of expertise is that same amount.

My top priorities when selecting laptops for my organization generally include convenience, durability, portability so weight, and battery life. I think the nice thing about the security features of Dell Business Laptops is that I generally do not have to think about it. I find that it is difficult to compare the specific results or improvements my end users experience since switching to Dell Business Laptops because every vendor has their advantages, but what I am generally looking for is that my XPS meets those needs.

I would rate Dell Business Laptops an eight or nine out of ten overall because it is difficult for me to achieve a perfect ten, but generally if I have a problem, it is seamless to get it taken care of. If I were recommending Dell Business Laptops to a peer, I would suggest putting them next to each other and starting to type because half of them will give the answer with the keyboard sinking into the laptop. I would tell another IT leader or buyer who is on the fence about choosing Dell for their commercial fleet to go out and check the ecosystem, and as long as Dell stays competitive, I think it will speak for itself when putting them next to each other and starting to work on them. My overall review rating for Dell Business Laptops is eight out of ten.

RAM is the most important feature, along with the CPU, especially because in Excel we use a lot of reporting which makes a connection to the database of the WMS software, requiring a lot of CPU power and RAM power.

We use Intel inside, but the newest models have AMD. The older generation, the 5500 Latitude, has Intel i5 and i7 processors, while the newer models, the 16 Plus, have AMD CPUs. I think the Intel processors handle my workloads the same as AMD.

The only thing we notice is that Intel is more expensive; however, it has more business-related integrations, which AMD doesn't have. Since our company doesn't use those integrations, that's why we chose AMD for the new chips.

If Intel can lower the price, it would be an improvement; for the rest, I don't see any improvements. As far as I know, Intel is the market leader in CPUs, but in terms of price-quality, I think that AMD is a little better. The quality I refer to is the price-quality ratio.

For Dell Enterprise Laptops, it seems fine, and we don't have any adjustments needed. It would come in handy to have a better quality webcam, as it's not bad but not the greatest.

It's not the greatest in sharpness; it's a little pixelated sometimes. For personal use, I also have a MacBook, and in that, you have a 1080p webcam and you definitely see the difference. So that could be better.

I assess the stability and reliability of Dell Enterprise Laptops as good.

They work when you need them, and there's not a lot of crashes. With HP, we had instances where we would buy 100 of the same laptops with identical installations, and yet one or two would act weird for no apparent reason. With the new Dells, I don't have that issue yet; we haven't encountered troubles like that. The only issue we've noticed is that we have a Dell Enterprise Laptop connected to two Dell screens, but one of the screens, which is also a dock, sometimes goes black for about two seconds when plugged in, turning back on again without any cable interference. Multiple users have experienced this, which is unusual.

It's hard to say, but with future needs in mind, that's why we order them with more specs. With the new Premier Page from Dell, they also have pretty fast delivery, so I think it scales pretty well because there is always supply available, and the machines are prepared for the future. Nothing is future-proof, but it's getting close.

I couldn't say how I would rate their support; it depends if you count the account manager's effort. Our account manager did lack some skills initially to make it all work, and setting up the special page took a lot of effort. We are still debating some minor things with them, but overall, it's okay, aside from that issue. Since that's the only thing we needed from support and it wasn't handled well, I would say it's a four out of ten; however, I don't anticipate much trouble if the minor issues are resolved, then I think it will be alright.

Neutral

Before, we were looking at HP because they can do the same as Dell specs-wise and were a little bit cheaper than Dell. We chose Dell now mainly because we have a deal with them.

The first thing I noticed with the older Dell Enterprise Laptops when I installed Windows 10 was a Dell app which installed along with it, enabling the proximity sensor. The proximity sensor got pretty annoying since we have the laptop docked with two displays; if the laptop is closed, the sensor doesn't work, and it automatically enables in the software. If you don't do any activity on the laptop for about a minute, it would shut down or turn the screens off, requiring me to log in again, which is pretty annoying. We have to disable the proximity sensor on every laptop. On the new laptops, I didn't notice any proximity sensor activity; I think they already disabled it.

Most problems we fix ourselves unless there's something wrong with the hardware. Software-wise, we are capable of fixing most issues on our own. We don't have any issues yet with hardware, and we have some contacts for the Dell Premier Page, reaching out if we need specific hardware adjustments, but for the rest, we don't contact support.

We aim for five years with our laptops; that's why we don't buy the base model. We internally upgrade the RAM and we probably go for a higher-end CPU so we can make the five-year mark. We also need more storage, as 256 is very low; we need at least 512 unless we host everything online. For someone, especially a user who has everything on-premise, you just need the storage.

I must say it's a tight schedule because after five years, it drops down quickly; the laptop is hanging on by a thread. But employees at the company are extra happy when they receive a new one.

We have a deal with Dell now, so the prices of the laptops are way cheaper than what we pay, for example, at Coolblue or Bol.com or retail prices.

We buy directly from Dell. It's only been since half a year now.

With the special page, we've definitely seen costs go down because of the five years we take to write them off, and with decreasing costs of the new laptops, especially when Windows 10 went out of business and we went to Windows 11, it saved us a lot of money.

In my opinion, there are not better alternatives; we use the hardware from Dell, but software-wise, we use a lot of Microsoft, which is mostly the same on either Dell or HP. Dell is not making the CPU or GPU; they just put it together, and so does HP. The components are mostly the same, and while the software inside the laptop makes a difference, we don't use those software packages a lot.

The models of Dell Enterprise Laptops I am using include the Latitude 5500, 5520, and around that series. The new ones are the Dell Pro and the Dell 16 Plus.

Most problems we fix ourselves unless there's something wrong with the hardware. Software-wise, we are capable of fixing most issues on our own. We don't have any issues yet with hardware, and we have some contacts for the Dell Premier Page, reaching out if we need specific hardware adjustments, but for the rest, we don't contact support.

We have a better price, and that is the most important thing for our company, the price point. I would rate this product an eight out of ten overall.