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Manager, ICT at a educational organization with 201-500 employees
Real User
Top 20
Nov 13, 2025
Uses reliable devices with strong battery life to support education and cloud-based workloads
Pros and Cons
  • "I have seen a return on my investment from Dell Enterprise Laptops; we have laptops that are now 10 years old and still working."
  • "The only thing is everything you need to buy extra; you need to watch what is compatible, and it is hard to find on the website which pen works with which laptop because of the other glasses on the screen."

What is our primary use case?

My main use case for using Dell Enterprise Laptops is because we work in the education sector and the education laptop for teachers needs to flip and you need to write things on it. That is a nice feature with Dell Enterprise Laptops.

I appreciate that for the students, they have indestructible laptops and can have some water resistance.

What is most valuable?

The benefits from using Dell Enterprise Laptops so far are really good batteries. Sometimes I need to replace them after three years, but not in a couple of months or a year. It is mostly a long time. From the 200 laptops I bought, only two laptop batteries died in three years, so that is nice.

I use Dell Enterprise Laptops with Intel inside.

The i5 processor handles my workload for our business well because we only work in the cloud with Office 365 and we do lots of Copilot. That is how we use the laptops, mostly timing with beaming to teacher screens so they can make the screens bigger for the students to watch. The Wi-Fi is really important, so it has never failed, so that is good.

What needs improvement?

In areas where I think Dell Enterprise Laptops could be better, I would prefer to see a bigger range to choose from because if you want a bigger keyboard, you need to step up a bit higher price range. It might be better to have something in the middle as the price is different. Perhaps if you have five more range in the Latitude.

To make it a 10 for me, I think a better camera would be necessary. The camera is not bad, but I work a lot with Microsoft Teams and the camera is not that good for conversations mostly. I think this laptop is three years old, so perhaps it is now better, but I cannot say that.

For how long have I used the solution?

I have been working in my current field for 15 years.

Buyer's Guide
Dell Business Laptops
September 2026
Learn what your peers think about Dell Business Laptops. Get advice and tips from experienced pros sharing their opinions. Updated: September 2026.
914,262 professionals have used our research since 2012.

What do I think about the stability of the solution?

Regarding stability and reliability of Dell Enterprise Laptops, I can say that we now have three generations of laptops in our school. The last laptop can flip so you can use it as a tablet. The only thing is everything you need to buy extra; you need to watch what is compatible, and it is hard to find on the website which pen works with which laptop because of the other glasses on the screen.

What do I think about the scalability of the solution?

My experience with pricing, setup costs, and licensing of Dell Enterprise Laptops is that they have a good price for the market we have. We always try to watch the differences between the laptops especially for the students because the parents need to pay for it, for four years, five years, end of life. At the moment, Dell Enterprise Laptops and Lenovo are in competition for the students price-wise. For that reason, I am mostly in favor of Dell Enterprise Laptops, but the parents keep on saying, 'Let us look at the Lenovo also,' because that is competition on the market.

How are customer service and support?

On a scale of 1 to 10, I would evaluate Dell support as an eight because even if the Pro Support is overdue by two weeks, I can still call them and they come. I think that is good because they treat you as a good customer and they can help you further. It is really nice to have a good relationship, and they are most of the time within one business day with us.

To make their support a 10 for me, I think if they have more connection, because we had it before, perhaps they could work on having more connection with account managers who talk about new things. We are still growing in all our schools with one environment, and I think it is hard for an account manager to individually come to the schools. They come to the central organization, but for me as an IT person from the school, it would be nice if I had someone who comes to check how the laptops are performing. We have this new thing, this new feature. It would be proactive. If you bought 200 laptops, how are they? How can we help further? Are you missing something?

Which solution did I use previously and why did I switch?

In comparing Dell Enterprise Laptops to Lenovo laptops in both pros and cons, the pros of Dell Enterprise Laptops are that when you hold it, you are holding a laptop. It is more robust and sturdy. The Lenovo laptop is more for younger students who go to school, around 13 or 14 years old, and they have more of a playful look. Students are more attracted to that one, while I tend to look at things from a business view.

How was the initial setup?

I would describe my experience deploying Dell Enterprise Laptops as good, because we can put them in Intune and Office automatically, and we can Autopilot them and distribute them immediately. That is really nice to have them work with Microsoft; nothing to say, it is straightforward.

What was our ROI?

I have seen a return on my investment from Dell Enterprise Laptops; we have laptops that are now 10 years old and still working. We are giving them to donations because Windows 10 is end of life. However, if they wanted to use them, they work. We are very glad about that.

Which other solutions did I evaluate?

I have not evaluated laptops with AMD inside because I always want the better option in my head that worked for me and it did not disappoint. Why should I try something else?

What other advice do I have?

When choosing laptops, Intel processors influence my purchase or refresh decisions as I am from the old school, so Intel for me is a must because it is always proven good technology for me.

My advice for someone who is considering purchasing Dell Enterprise Laptops is to go to the forum. From there, connect and make connections, and you will see a lot of good partnerships with Intel, which makes your decision easier, as you can talk with customers and learn why they made their decisions.

I would rate this review a 9 overall.

Which deployment model are you using for this solution?

On-premises

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Service Delivery Engineer at a tech services company with 51-200 employees
Real User
Top 20
Aug 27, 2026
Reliable business laptops have sustained long workdays and supported fast remote assistance
Pros and Cons
  • "I have been overall very impressed with the 20 plus years that I have been using Dell Business Laptops, and I find that Dell continues to go above and beyond in creating and designing these laptops and making them last."

    What is our primary use case?

    I have been using Dell Business Laptops since I started working in IT. I support clients remotely by remoting into their machines while using Dell Business Laptops. We use a tool called Tanium, which works with a component called ScreenMeet that allows us to remote into our clients' machines to further assist with various issues they have on their machines. It could be anything from login problems to something not working properly on their machine, such as a browser problem or even an application-specific problem.

    What is most valuable?

    The main valuable feature for me is the battery life of Dell Business Laptops. I really appreciate the length of time that the laptop allows me to use it without having to constantly charge it. Currently, the laptop I am using gives me about five to seven hours of battery life, which sustains me for most of my workday, and that is very helpful.

    Processor-wise, the laptop is wonderful. I do not experience any snags or issues with performance. I do not run heavy applications on the machine, but the laptop in general is not slow. Point and click actions immediately allow me to open what I need, and there is not any lag time.

    Speed and efficiency are how Dell Business Laptops have positively impacted my organization. It has allowed us to better assist our customers, and they do not have to wait on us for our computers to do what they need to do for us to be able to help them.

    What needs improvement?

    I wish Dell Business Laptops would continue creating top-notch laptops that are built to last. I simply wish Dell Business Laptops would keep up the good work with how the laptops are designed and run in terms of their reliability.

    For how long have I used the solution?

    I have been in IT since February of 1999.

    What do I think about the stability of the solution?

    Dell Business Laptops are stable.

    What do I think about the scalability of the solution?

    Dell Business Laptops perform very well with no problems. Everything works well regarding scalability.

    How are customer service and support?

    So far so good. Anytime I have had to call Dell, I have received the assistance that I expected concerning customer support.

    Which solution did I use previously and why did I switch?

    I have always used Dell Business Laptops and did not previously use a different solution.

    What about the implementation team?

    We work with our clients, but we are not heavily involved in procuring the laptops for them. A lot of the decision-making happens on their end, and then we implement them.

    Which other solutions did I evaluate?

    There was no need to evaluate other options before choosing Dell Business Laptops.

    What other advice do I have?

    Take a closer look at what you need the product to do for you, and you will probably find that Dell Business Laptops will be able to handle it and go above and beyond your needs.

    Our clients have always used Dell Business Laptops, but anytime they have gotten a newer model, it is usually faster and better with more performance.

    These laptops are built to last. They will perform very nicely in terms of what you throw at them, whether you are a light user or running programs that utilize resources and need space.

    I have been overall very impressed with the 20 plus years that I have been using Dell Business Laptops, and I find that Dell continues to go above and beyond in creating and designing these laptops and making them last. I gave this review a rating of 10.

    Which deployment model are you using for this solution?

    Hybrid Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Other
    Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
    Last updated: Aug 27, 2026
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    PeerSpot user
    Buyer's Guide
    Dell Business Laptops
    September 2026
    Learn what your peers think about Dell Business Laptops. Get advice and tips from experienced pros sharing their opinions. Updated: September 2026.
    914,262 professionals have used our research since 2012.
    reviewer2776416 - PeerSpot reviewer
    IT Service Owner Workplace at a financial services firm with 1,001-5,000 employees
    Real User
    Top 20
    Nov 13, 2025
    Standardizing devices across regions has improved collaboration and reduced processing times significantly
    Pros and Cons
    • "The experience deploying Dell Enterprise Laptops has been very good, and working with Dell made it seamless since devices could be bought and shipped locally even in some of the trickier countries where the company operates."
    • "Dell Enterprise Laptops could improve, particularly in the battery life department, as it has been observed that some competitors use small chips that consume less power and provide more battery life."

    What is our primary use case?

    Dell Enterprise Laptops Pro Plus line is primarily used, and the Pro Max devices are utilized for bigger workloads.Most use cases for those models involve office work, such as Excel spreadsheets, Teams, and collaboration applications. The Pro Max models are also used for graphic design, structural drawings. The majority of laptops in use feature Intel processors. The latest generations of Intel CPUs are primarily used, specifically the 14th and 13th generations, and all previous generations have been used in older laptops as well. Both i5 and i7 CPUs are in use, and the Pro Max models contain some i9 processors. The Intel processors handle workloads very well compared to expectations, as the larger processors are used for heavier workloads such as drawings, which are very CPU and GPU intensive. The productivity boost from the Intel CPUs in combination with integrated and NVIDIA GPUs is greatly appreciated.

    How has it helped my organization?

    Benefits have been seen due to the Intel vPro environment where manageability is excellent, and the security aspect is also very favorable. Intel inside does not affect the decision to purchase more or refresh current stock, but the combination of the latest Intel CPUs with a strong NVIDIA GPU for maximum power output is greatly enjoyed.

    What is most valuable?

    The primary focus is on the standardization of Dell Enterprise Laptops, and the value that it brings is the ability to give everyone the same laptop, allowing each person to work in their own way without concern for device specifications.A large project in Africa involved the deployment of many laptops, and significant value was observed since everyone was very happy about the manageability and the faster way of working compared to before.The specific output cannot be specified, but an increase in efficiency has been observed since some applications that previously took 40 minutes to process a document now take approximately 10 or 5 minutes, showing a significant improvement in productivity.

    What needs improvement?

    Dell Enterprise Laptops could improve, particularly in the battery life department, as it has been observed that some competitors use small chips that consume less power and provide more battery life.Mostly, Apple is utilizing very small chips that enhance both battery life and performance, which is an area Dell could potentially improve upon, as seen with smaller ARM chips that perform significantly better for battery life.To achieve a perfect score, improvement in battery life and a bit more power in the smaller devices would be necessary.

    For how long have I used the solution?

    Dell Enterprise Laptops have been used in the company for around 5 to 10 years, and a very good partnership with Dell existed before the current management joined the company.

    What do I think about the stability of the solution?

    The stability and reliability of Dell Enterprise Laptops are mostly good. While some issues with certain devices occurred in the past, the Dell account manager helped resolve those quickly, and currently, no significant reliability issues are encountered.

    What do I think about the scalability of the solution?

    Dell Enterprise Laptops scale very well with the growing needs of the organization because managing and deploying a large number of devices is straightforward and efficient.

    How are customer service and support?

    Dell provides excellent support directly to users, which reduces the burden of direct contact with end users, making the process smoother. Dell's customer support would be rated an 8 or 8 plus, as it significantly reduces downtime and costs associated with shipping devices back and forth for repairs.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    Before Dell Enterprise Laptops, HP devices were used, and upon standardizing on Dell, the life cycle of the HP laptops was allowed to run out before replacing them with Dell models.

    How was the initial setup?

    The licensing process has been quite easy since Microsoft Intune is primarily used for management, and the setup is smooth in collaboration with Microsoft for correct enrollment across different countries and companies.

    What was our ROI?

    A return on investment from using Dell Enterprise Laptops has been observed. This return is mostly due to the standardization, as Dell is a well-known brand globally, and it is encouraging to see that people are eager to receive and work on new devices.In terms of standardization leading to a return on investment, improved manageability has been noted compared to when the company operated individually. Since managing that company began, security and productivity have increased alongside user experience.

    Which other solutions did I evaluate?

    A variety of laptops were considered before selecting Dell, including HP and Lenovo, especially in locations where Dell could not provide devices. Nearly all possible brands have been explored, but currently, Dell remains a top choice.The primary reasons for choosing Dell over other solutions are the price, the strong historical connection with Dell, and the excellent support received, allowing users to directly contact Dell for repairs.

    What other advice do I have?

    The service owner for the workplace department manages most of the workplaces, laptops, and devices.Intel inside does not affect the decision to purchase more or refresh current stock, but the combination of the latest Intel CPUs with a strong NVIDIA GPU for maximum power output is greatly enjoyed.Some Dell Enterprise Laptops with AMD processors have been evaluated and used as well, but honestly, no significant difference has been observed since every supplier offers good performance in their own way. For the enterprise department, Intel CPUs are typically used.Standardization around Intel was not a conscious decision. Recently, as Dell has been implementing more AMD options, switching in the future might be considered depending on potential benefits, but for now, uncertainty remains.Approximately 2,200 laptops are in use across the main company, all standardized based on their location and the specific company they are associated with.The experience deploying Dell Enterprise Laptops has been very good. Although deployment in some of the trickier countries where the company operates was challenging, working with Dell made it seamless since devices could be bought and shipped locally.The overall review rating for Dell Enterprise Laptops is a 9 out of 10.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Konda Reddy - PeerSpot reviewer
    Senior Operations Specialist at a media company with 1,001-5,000 employees
    Real User
    Top 20
    Sep 9, 2026
    Reliable security and performance have supported smooth daily operations and faster workflows
    Pros and Cons
    • "The best features Dell Business Laptops offers in my experience are mainly for security as well as storage, and for optimization, which will perform very well."
    • "Battery life is also one of the concerns with Dell Business Laptops; after two years, sometimes the battery life becomes an issue."

    What is our primary use case?

    My main use case for Dell Business Laptops is both for business as well as storage. I use Dell Business Laptops especially for business purposes which we are using in daily operations. I do not have anything else to add about my main use case or daily operations with Dell Business Laptops except for the optimization about other tools we are using.

    What is most valuable?

    The best features Dell Business Laptops offers in my experience are mainly for security as well as storage, and for optimization, which will perform very well. It is a good feature of Dell Business Laptops. Dell Business Laptops have positively impacted my organization because it is good.

    We can see fewer IT issues which we can perform through fast processes based on our processor, respective of the business since using Dell Business Laptops. Whenever we use ID tools for any new tools, we notice that we perform tasks faster. The governance and security perspective of Dell Business Laptops is too good for the competitive.

    What needs improvement?

    Dell Business Laptops can be improved by default, whatever we can, enhancing of, instead of installing multiple applications into the control panels. Battery life is also one of the concerns with Dell Business Laptops; after two years, sometimes the battery life becomes an issue. We can follow the latest processor, or we are using, we can get more backup of the data regarding needed improvements for Dell Business Laptops.

    For how long have I used the solution?

    I have been working in my current field for two years.

    What do I think about the stability of the solution?

    I would say there are no problems that come to mind.

    What other advice do I have?

    I give this review a rating of 10.

    Which deployment model are you using for this solution?

    On-premises

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Other
    Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
    Last updated: Sep 9, 2026
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    PeerSpot user
    Real User
    Sep 25, 2026
    Long-term reliability has boosted daily productivity and strengthened client growth projects
    Pros and Cons
    • "I have noticed a measurable result in that I have increased my sales, indicating the direct impact of Dell Business Laptops on my success."
    • "Dell Business Laptops could improve mainly on warranties and service centers, as there is room for enhancement in that area."

    What is our primary use case?

    I have been using Dell Business Laptops for 20 years, demonstrating my trust in their performance. My reliance on them for my business needs has been consistent throughout this entire period, which highlights how integral they are to my operations. Dell Business Laptops have greatly contributed to my productivity in my company.

    How has it helped my organization?

    Dell Business Laptops have helped me to grow day by day as a person, and they have assisted me greatly in implementing solutions in both my personal life and in my business.

    A concrete example of how Dell Business Laptops has contributed to that growth is mainly with clients who have given me the opportunity to offer them computer equipment so that their company can grow, as well as their work, and to give their customers a better experience.

    What is most valuable?

    In my company, the main value I derive from Dell Business Laptops is their quality and their capabilities and performance, which I recommend to others.

    These features have benefited me by enhancing the efficiency of my work and in the ability to solve everyday problems. Their efficiency, speed, and above all, the fact that they do not heat up are the best features that Dell Business Laptops offer.

    Efficiency and speed have indeed impacted my team's productivity, which signifies their effectiveness in my workflow. The efficiency and speed of Dell Business Laptops has been especially useful for my project implementation in specific situations.

    I have noticed a measurable result in that I have increased my sales, indicating the direct impact of Dell Business Laptops on my success.

    What needs improvement?

    Dell Business Laptops could improve mainly on warranties and service centers, as there is room for enhancement in that area.

    I have had specific experiences where they have not wanted to honor the warranty because I did not purchase them here in Mexico, but instead brought them from the United States, and they have refused to honor the warranty in Mexico. That is the only issue I have encountered.

    For how long have I used the solution?

    20 years.

    Which deployment model are you using for this solution?

    On-premises

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Other
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    Last updated: Sep 25, 2026
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    reviewer2897253 - PeerSpot reviewer
    Influencer at a recreational facilities/services company with 201-500 employees
    Real User
    Top 20
    Sep 9, 2026
    Daily work has become smoother as performance manages heat well for productive teams
    Pros and Cons
    • "In my experience, the best features Dell Business Laptops offer are stability and heat management, which have helped me in my daily work because my application is able to run smoothly and the laptop does not heat up."

      What is our primary use case?

      I typically use Dell Business Laptops for work and business purposes. I use my laptop for email and Excel applications.

      What is most valuable?

      In my experience, the best features Dell Business Laptops offer are stability and heat management.

      Stability and heat management have helped me in my daily work because my application is able to run smoothly and the laptop does not heat up.

      Dell Business Laptops positively impact my organization as it enables us to do our work. It makes my team more productive.

      What needs improvement?

      Dell Business Laptops can be improved to be even more cost-efficient.

      For how long have I used the solution?

      I have been using Dell Business Laptops for a year.

      What do I think about the stability of the solution?

      Dell Business Laptops are stable. Since switching to these laptops, my end users have experienced fewer technical issues.

      What do I think about the scalability of the solution?

      Dell Business Laptops' scalability is good.

      How are customer service and support?

      The customer support for Dell Business Laptops is good.

      Which solution did I use previously and why did I switch?

      I did not previously use a different solution before Dell Business Laptops.

      Which other solutions did I evaluate?

      I did not evaluate other options before choosing Dell Business Laptops.

      What other advice do I have?

      I'm not sure about Dell Business Laptops' AI capabilities in terms of governance and security. I think Dell Business Laptops' AI capabilities are fairly accurate regarding the accuracy and reliability of output.

      My top priorities when selecting laptops for my organization are cost-effective, lightweight, and smooth performance. When I chose Dell laptops for my organization, I was not trying to address any specific challenge. I chose Dell over other brands I was considering for the size and the performance.

      If I were recommending Dell laptops to a peer, I would say performance is the key factor. I would sum up my experience with Dell laptops as a good experience, and I would recommend it to other people.

      Which deployment model are you using for this solution?

      Public Cloud

      If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

      Disclosure: My company does not have a business relationship with this vendor other than being a customer.
      Last updated: Sep 9, 2026
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      reviewer2843862 - PeerSpot reviewer
      Specialist client at a tech services company with 1,001-5,000 employees
      Real User
      Top 20
      May 23, 2026
      Long-lasting battery and solid design have supported productive imaging and business work
      Pros and Cons
      • "The impact of Dell Business Laptops on my organization is very significant because the product is long-lived, the business line is extensive, and the product is solid with a great price."

        What is our primary use case?

        My main use case for Dell Business Laptops includes business activity and imaging projecting.

        For my imaging projects or business activities, I use Dell Business Laptops for simulation and graphic work.

        Another type of use for Dell Business Laptops is engineering or simple office use.

        What is most valuable?

        The best features that Dell Business Laptops offer include the durability of the battery, the maintenance service, and the scalability of the product.

        Battery durability of Dell Business Laptops is very important for my work outside the office, and their maintenance service is known worldwide.

        The features of Dell Business Laptops are great; the product is solid, and the material is excellent.

        The impact of Dell Business Laptops on my organization is very significant because the product is long-lived, the business line is extensive, and the product is solid with a great price.

        I have noticed increased productivity and cost savings thanks to Dell Business Laptops in my organization.

        What needs improvement?

        Dell Business Laptops could be improved with models such as Dell Pro Max or Dell Pro.

        I feel that Dell Business Laptops could be improved in design, support, and performance.

        The design of Dell Business Laptops is very appealing, and the performance of models such as Dell Pro Max is great with other computation needs.

        For how long have I used the solution?

        I have been using Dell Business Laptops for ten years.

        How are customer service and support?

        The consideration in my company is great, and I believe Dell is the best vendor we can choose.

        What was our ROI?

        I have noticed increased productivity and cost savings thanks to Dell Business Laptops in my organization.

        What other advice do I have?

        Dell Pro Max, for example, has supported my organization's hybrid workforce.

        My advice for others looking into using Dell Business Laptops is to consider the Dell Pro Max Plus 16 model.

        Which deployment model are you using for this solution?

        Hybrid Cloud

        If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

        Other
        Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
        Last updated: May 23, 2026
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        CJ Hughes - PeerSpot reviewer
        Global Head Of IT & Security at Omniscient Neurotechnology (o8t)
        Real User
        Top 5
        Mar 26, 2026
        Reliable security features have protected sensitive work and simplified hardware management
        Pros and Cons
        • "Most IT professionals will be able to feel the quality of the device and experience the speed, and they will recognize that they are dealing with a premium device."

          What is our primary use case?

          When we had a full fleet of Dell Business Laptops XPS models on site about four or five years ago, we maintained Dell Business Laptops in the business until about four weeks ago. I have one sitting downstairs currently, so we've used them fairly recently.

          In both the current and previous environments, I have always been an XPS fan, which is the model that offers more performance capability. We utilized those as the standard issue in my previous company and as a special issue in my current company for finance and a few key personnel. I have used Dell Business Laptops monitors, docks, keyboards, and mice, along with all the peripherals that surround them. They were used for end-user endpoints.

          How has it helped my organization?

          There are many benefits because Dell Business Laptops are a common device and quite popular. Using various tooling, I have never used any of Dell Business Laptops direct tooling, but they are very easy to manage. The unification of things such as docks, monitors, and cabling that connects all of these components is valuable. At my previous location, we had fifty laptops and fifty docks with multiple docks in stock. If anything ever happened, I was able to swap them out and get the other device repaired. They are simple, function as designed and as expected, which is good.

          What is most valuable?

          The TPM chip in every conceivable way is absolutely valuable, and secure boot is incredibly important in the industries I have worked in. That is a standard feature I use on all of the machines.

          Kernel-level protection definitely helps me sleep better at night. We have never had any root-level intrusions. This has absolutely improved the company's security posture because there have been no problems.

          What needs improvement?

          From a features and functionality perspective, I would like to see improved or enhanced features in Dell Business Laptops.

          For how long have I used the solution?

          I have been working with Dell Business Laptops for about 11 to 12 years.

          What do I think about the stability of the solution?

          I have not experienced any crashes, downtimes, or performance issues with Dell Business Laptops.

          What do I think about the scalability of the solution?

          Dell Business Laptops are perfectly scalable. There is enough resource and enough work from Dell to enable it to be scaled to any size desired. They work whether the scale is really small or really large.

          Which solution did I use previously and why did I switch?

          I have previously worked with other laptop technologies and decided to switch to Dell Business Laptops.

          How was the initial setup?

          The initial setup was straightforward and I did not face any significant challenges or complexities during the initial stages.

          What was our ROI?

          I have seen positive return on investment and cost-effectiveness with Dell Business Laptops, though it might be difficult to estimate precisely.

          What's my experience with pricing, setup cost, and licensing?

          Dell Business Laptops offers reasonable pricing, setup costs, and licensing options.

          What other advice do I have?

          I recommend purchasing one and trying it out. Most IT professionals will be able to feel the quality of the device and experience the speed, and they will recognize that they are dealing with a premium device. There are always negative and positive reviews available, but there is a generalized positive view on Dell Business Laptops, especially the XPS models. I would rate this experience as a nine out of ten.

          Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
          Last updated: Mar 26, 2026
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          Paul Maye - PeerSpot reviewer
          IT Technical Lead at a computer software company with 51-200 employees
          Real User
          Top 20
          Sep 24, 2025
          Has unified our device fleet and improved reliability for both developers and sales teams
          Pros and Cons
          • "The features of Dell Enterprise Desktops and Laptops that are most valuable to our users, especially for our sales staff, are their lightweight design."
          • "If you're looking to unify your devices across your organization, I highly recommend Dell Enterprise Desktops and Laptops as a partner."
          • "Easier contact methods would make it perfect. When using the Dell support page, finding the right information to log a warranty repair can be challenging."

          What is our primary use case?

          When I started, the company had the Precision already in place, and we continued that trend.

          How has it helped my organization?

          The benefits my company has seen from using these desktops and laptops include their reliability. They've been excellent and relatively rugged, capable of withstanding impacts. It's important that people have the laptops they need to do their job effectively, and with Dell Enterprise Desktops and Laptops, we achieve that.

          What is most valuable?

          The features of Dell Enterprise Desktops and Laptops that are most valuable to our users, especially for our sales staff, are their lightweight design. I usually select a 14-inch Latitude for our sales staff since they appreciate how portable and easy it is for travel. 

          Our developers have different needs as they are more desktop-based, so they receive the heavier Precisions with 15 or 16-inch screens. 

          For the specifications, I choose the Ultra 7 processor for all types of laptops, with 16 GB of RAM for sales and admin staff using the Latitudes, and 32 GB of RAM for developers with usually one or two terabyte SSD.

          What needs improvement?

          Easier contact methods would make it perfect. When using the Dell support page, finding the right information to log a warranty repair can be challenging. From what I've seen today with some new features coming out, such as Dell Command where you can see your device in the cloud, it seems to be improving. I need to investigate it further. Currently, the Dell website could improve the process of finding warranty repair information and making initial contact.

          For how long have I used the solution?

          We've been using Dell Enterprise Desktops and Laptops Precision laptops for developers since I started with the company three years ago.

          What do I think about the stability of the solution?

          Regarding stability, our most recent issue was with a Dell Enterprise Desktops and Laptops Precision 3570. While the device itself remained stable, the SSD failed due to age. 

          After replacing the SSD and performing a factory reset with Windows reinstallation, it functioned perfectly. The quality of components, including HDMI ports that undergo frequent cable connections, has been reliable. 

          Overall, stability has been excellent.

          What do I think about the scalability of the solution?

          We currently operate on a Device as a Service model, leasing laptops with a nice refresh cycle. 

          At the beginning of this year, I implemented this system and replaced 53 of our users' laptops. Next year, another batch will be replaced. Having that three-year refresh cycle is brilliant since our users get quality laptops that don't fail. When laptops malfunction, it costs us money because users can't work, which is expensive. Scalability simply involves maintaining these three-year refreshes.

          How are customer service and support?

          I've only needed to use Dell's support for these devices a handful of times. They have been very responsive, with engineers arriving within a couple of days. They replaced devices without hassle, and I'm very satisfied with their service.

          How would you rate customer service and support?

          Positive

          Which solution did I use previously and why did I switch?

          Previously, we used Lenovo laptops for our sales admin. We've moved everything to Dell Enterprise Desktops and Laptops now with the Latitude series. A BIOS fault caused battery charging issues, requiring factory repairs for about 20 laptops. That experience discouraged me from choosing Lenovo, leading me to select Dell Enterprise Desktops and Laptops for their reliability.

          What was our ROI?

          Reliability significantly contributes to our ROI from investing in these desktops and laptops. It saves time and money. The Dell warranty is fantastic, and we've experienced very few failures. When issues occurred, they were resolved under warranty without additional costs. While I cannot provide specific ROI numbers as a one-person operation, the benefits are clear.

          What's my experience with pricing, setup cost, and licensing?

          The pricing was competitive for Dell Enterprise Desktops and Laptops products through our partnership with Softcat, a Dell reseller. 

          As a small company of 250 employees with tight budgets, I must carefully select laptop specifications that suit our needs at the right price point. Dell Enterprise Desktops and Laptops offers an excellent range of price points that allows me to choose what works best for us.

          Which other solutions did I evaluate?

          Before selecting Dell Enterprise Desktops and Laptops, we considered HP as an option. I chose against HP primarily due to pricing, as Dell Enterprise Desktops and Laptops offered the same specifications at a better price point. We also considered Lenovo, however, I wasn't interested as, two years ago, we experienced failures with their devices. 

          What other advice do I have?

          If you're looking to unify your devices across your organization, I highly recommend Dell Enterprise Desktops and Laptops as a partner. 

          The devices are good, the support is good, and their new management software for BIOS updates and firmware updates is fantastic. It reduces my workload significantly. I run the devices through Intune and Azure, which works smoothly. 

          Having Dell's services for managing devices frees up my time, which saves money for the company. 

          I rate Dell Enterprise Desktops and Laptops a nine out of ten.

          Which deployment model are you using for this solution?

          Hybrid Cloud

          If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

          Microsoft Azure
          Disclosure: My company does not have a business relationship with this vendor other than being a customer.
          PeerSpot user
          reviewer2902788 - PeerSpot reviewer
          Software Consultant at a tech vendor with 1,001-5,000 employees
          MSP
          Sep 25, 2026
          Reliable business laptops have supported daily office reporting and calls efficiently
          Pros and Cons
          • "I believe that Dell Business Laptops have had a positive impact on my organization because Dell in general has always been a very reliable computer brand, and they are reliable computers with good features at an adequate price."
          • "I think Dell Business Laptops could be improved by offering better screen quality, something related to higher quality, in the form of OLED, and I also think the modularity of some laptops could improve while the RAM should preferably not be soldered so it can be increased."

          What is our primary use case?

          I primarily use Dell Business Laptops for administrative work with the Office suite in my day-to-day work.

          As a specific example of how I use Dell Business Laptops for administrative tasks, I manage reports in Excel and take calls.

          What is most valuable?

          I consider the best features that Dell Business Laptops offer to be SSD storage of up to 512GB and decent RAM, and the monitor is also quite good.

          The 16-inch laptop is quite good, and it has a pretty good size while the processor works quite well for the kind of work I do.

          I would add that its compatibility with Copilot is valuable in Dell Business Laptops.

          I believe that Dell Business Laptops have had a positive impact on my organization because Dell in general has always been a very reliable computer brand, and they are reliable computers with good features at an adequate price.

          What needs improvement?

          I think Dell Business Laptops could be improved by offering better screen quality, something related to higher quality, in the form of OLED, and I also think the modularity of some laptops could improve while the RAM should preferably not be soldered so it can be increased. Additionally, the batteries should be more easily replaceable.

          I think the price-to-hardware ratio in Dell Business Laptops could improve as well.

          For how long have I used the solution?

          I have been using Dell Business Laptops for a short time, a little over a year.

          What other advice do I have?

          Dell Business Laptops are reliable devices that meet the needs of different market segments, and they have had several improvements, such as the introduction of Wi-Fi 7 and 5G for some models. The improvements to the screens and the webcams have improved quite a bit in recent years as well, but I would like to see more modularity in general with the RAM and the batteries.

          In my organization, Dell Business Laptops are deployed on-premises.

          When selecting laptops for my organization, I take into account the priorities of modularity, reliability, and repairability.

          My advice for other people who are considering using Dell Business Laptops is that they provide support with a complete ecosystem to manage many IT devices, making the support cycle quite easy with things like remote management or stable configurations.

          I think the interview experience was good, and I do not believe there is anything that should change for the future.

          I would rate Dell Business Laptops overall an eight out of ten.

          Which deployment model are you using for this solution?

          On-premises

          If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

          Other
          Disclosure: My company does not have a business relationship with this vendor other than being a customer.
          Last updated: Sep 25, 2026
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          Buyer's Guide
          Download our free Dell Business Laptops Report and get advice and tips from experienced pros sharing their opinions.
          Updated: September 2026
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          Buyer's Guide
          Download our free Dell Business Laptops Report and get advice and tips from experienced pros sharing their opinions.