What is our primary use case?
When I started, the company had the Precision already in place, and we continued that trend.
How has it helped my organization?
The benefits my company has seen from using these desktops and laptops include their reliability. They've been excellent and relatively rugged, capable of withstanding impacts. It's important that people have the laptops they need to do their job effectively, and with Dell Enterprise Desktops and Laptops, we achieve that.
What is most valuable?
The features of Dell Enterprise Desktops and Laptops that are most valuable to our users, especially for our sales staff, are their lightweight design. I usually select a 14-inch Latitude for our sales staff since they appreciate how portable and easy it is for travel.
Our developers have different needs as they are more desktop-based, so they receive the heavier Precisions with 15 or 16-inch screens.
For the specifications, I choose the Ultra 7 processor for all types of laptops, with 16 GB of RAM for sales and admin staff using the Latitudes, and 32 GB of RAM for developers with usually one or two terabyte SSD.
What needs improvement?
Easier contact methods would make it perfect. When using the Dell support page, finding the right information to log a warranty repair can be challenging. From what I've seen today with some new features coming out, such as Dell Command where you can see your device in the cloud, it seems to be improving. I need to investigate it further. Currently, the Dell website could improve the process of finding warranty repair information and making initial contact.
For how long have I used the solution?
We've been using Dell Enterprise Desktops and Laptops Precision laptops for developers since I started with the company three years ago.
What do I think about the stability of the solution?
Regarding stability, our most recent issue was with a Dell Enterprise Desktops and Laptops Precision 3570. While the device itself remained stable, the SSD failed due to age.
After replacing the SSD and performing a factory reset with Windows reinstallation, it functioned perfectly. The quality of components, including HDMI ports that undergo frequent cable connections, has been reliable.
Overall, stability has been excellent.
What do I think about the scalability of the solution?
We currently operate on a Device as a Service model, leasing laptops with a nice refresh cycle.
At the beginning of this year, I implemented this system and replaced 53 of our users' laptops. Next year, another batch will be replaced. Having that three-year refresh cycle is brilliant since our users get quality laptops that don't fail. When laptops malfunction, it costs us money because users can't work, which is expensive. Scalability simply involves maintaining these three-year refreshes.
How are customer service and support?
I've only needed to use Dell's support for these devices a handful of times. They have been very responsive, with engineers arriving within a couple of days. They replaced devices without hassle, and I'm very satisfied with their service.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
Previously, we used Lenovo laptops for our sales admin. We've moved everything to Dell Enterprise Desktops and Laptops now with the Latitude series. A BIOS fault caused battery charging issues, requiring factory repairs for about 20 laptops. That experience discouraged me from choosing Lenovo, leading me to select Dell Enterprise Desktops and Laptops for their reliability.
What was our ROI?
Reliability significantly contributes to our ROI from investing in these desktops and laptops. It saves time and money. The Dell warranty is fantastic, and we've experienced very few failures. When issues occurred, they were resolved under warranty without additional costs. While I cannot provide specific ROI numbers as a one-person operation, the benefits are clear.
What's my experience with pricing, setup cost, and licensing?
The pricing was competitive for Dell Enterprise Desktops and Laptops products through our partnership with Softcat, a Dell reseller.
As a small company of 250 employees with tight budgets, I must carefully select laptop specifications that suit our needs at the right price point. Dell Enterprise Desktops and Laptops offers an excellent range of price points that allows me to choose what works best for us.
Which other solutions did I evaluate?
Before selecting Dell Enterprise Desktops and Laptops, we considered HP as an option. I chose against HP primarily due to pricing, as Dell Enterprise Desktops and Laptops offered the same specifications at a better price point. We also considered Lenovo, however, I wasn't interested as, two years ago, we experienced failures with their devices.
What other advice do I have?
If you're looking to unify your devices across your organization, I highly recommend Dell Enterprise Desktops and Laptops as a partner.
The devices are good, the support is good, and their new management software for BIOS updates and firmware updates is fantastic. It reduces my workload significantly. I run the devices through Intune and Azure, which works smoothly.
Having Dell's services for managing devices frees up my time, which saves money for the company.
I rate Dell Enterprise Desktops and Laptops a nine out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.