We commonly use it for mitigating phishing, virus, and malware attacks, making it an essential tool for such security incidents.
System Engineer at a tech consulting company with 11-50 employees
Advanced threat detection, managed services and rapid incident response
Pros and Cons
- "The system is valuable as it is a fully managed endpoint protection service designed to stop breaches, detect threats, and respond to incidents effectively."
- "The technical support is satisfactory, but there is room for improvement to enhance it."
What is our primary use case?
What is most valuable?
The system is valuable as it is a fully managed endpoint protection service designed to stop breaches, detect threats, and respond to incidents effectively.
What needs improvement?
The technical support is satisfactory, but there is room for improvement to enhance it.
For how long have I used the solution?
I have been working with it for approximately four years.
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What do I think about the stability of the solution?
Stability is excellent, and our clients are satisfied with it. Even minor bugs are promptly addressed and fixed.
How are customer service and support?
Technical support response times are contingent upon the severity level of the issue. However, we ensure prompt attention by assigning a dedicated person or engineer to address critical issues immediately. I would rate it seven out of ten.
How would you rate customer service and support?
Neutral
How was the initial setup?
The initial setup is quite simple.
What about the implementation team?
Managing and implementing it is straightforward for us because we have specialists in our company who are skilled at implementing this tool. The deployment time varies depending on the client's needs, but typically it takes no longer than one week.
Which other solutions did I evaluate?
Our clients choose CrowdStrike, particularly Falcon Complete, due to a variety of factors such as pricing and a wide range of features.
What other advice do I have?
Overall, I would rate it eight out of ten.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
Buyer's Guide
Download our free CrowdStrike Falcon Complete MDR Report and get advice and tips from experienced pros
sharing their opinions.
Updated: January 2026
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