Being able to test on real devices via the virtual connection is wonderful, but it can cause some lag and load time issues while testing. This is one of the few concerns our team has had while trying to accomplish our testing. Going forward, I'm sure improvements can be made to help alleviate some of those concerns.

Expansion on automation and quicker testing is something that would greatly benefit our business needs. Smartbear has already implemented some automation on the platform that can be used and improved to fulfill our needs as well as many other users. 

The screenshot tool defaults to a screen layout instead of a full page test. I find it a bit cumbersome that I can't have it run a full screenshot as my default. Every time, I have to select the full screen, then restart its captures, which seems a waste of time and energy.  This is, admittedly, a minor complaint.

We had some issues with the onboarding process and the cloud conductivity could improve.