We are a vendor that provides ConnectWise, which is pretty complicated. The end users do not know how to operate it and so they actually hire us to come in and manage admin and build stuff for it.

Most people are just using it for remote and basic monitoring and then that's why they hire us to come in and actually make it do what it's supposed to do, which is fully monitor and do automation. It's an automation foundation.

We primarily use the solution to manage our clients. We use the solution to get into their computers for remote support and tasks of that nature.

Our primary use case of this solution is for managing systems, being able to see them online and offline. I use the solution as a shortcut to ConnectWise Control, because the way our permissions are set up in our actual ConnectWise Control portal, our internal systems can't be reached. I need to use Automate in order to control my system at the office if I need to do something inside the company LAN. I'm the VoIP network engineer at InfiNet Solutions.

We primarily use the product for incident handling in our networking and security operations center.

Automate also pushes out patching and different things to different products that we have. We also use it to desktop manage, et cetera.

Our third-party provider uses ConnectWise as their ticketing system.

We are a service provider. The solution is primarily used as both an in-work controller and central control.

We use ConnectWise Automate to monitor and maintain customer systems. It allows us to administrate remote access chains. So basically we use it for administration, remote access, assistance, and help desk services. We currently have about 10 staff using it on our side. They're support specialists ranging from tier one to tier three.

It is a monitoring and automation platform. So, you handle alerts, and then you automate the fixes.

We are using its latest version. It is cloud-based.