IT Central Station is now PeerSpot: Here's why

ConnectWise Automate Primary Use Case

DT
CEO & Senior Automation Administrator at a tech services company with 1-10 employees

We are a vendor that provides ConnectWise, which is pretty complicated. The end users do not know how to operate it and so they actually hire us to come in and manage admin and build stuff for it.

Most people are just using it for remote and basic monitoring and then that's why they hire us to come in and actually make it do what it's supposed to do, which is fully monitor and do automation. It's an automation foundation.

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RB
IT Support Specialist at a tech services company with 11-50 employees

We primarily use the solution to manage our clients. We use the solution to get into their computers for remote support and tasks of that nature.

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Chris Walters - PeerSpot reviewer
VoIP Network Engineer at Infinet Solutions

Our primary use case of this solution is for managing systems, being able to see them online and offline. I use the solution as a shortcut to ConnectWise Control, because the way our permissions are set up in our actual ConnectWise Control portal, our internal systems can't be reached. I need to use Automate in order to control my system at the office if I need to do something inside the company LAN. I'm the VoIP network engineer at InfiNet Solutions.

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Buyer's Guide
ConnectWise Automate
July 2022
Learn what your peers think about ConnectWise Automate. Get advice and tips from experienced pros sharing their opinions. Updated: July 2022.
610,518 professionals have used our research since 2012.
LC
Associate Director NSOC at a computer software company with 51-200 employees

We primarily use the product for incident handling in our networking and security operations center.

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KC
Information Security Manager at a recruiting/HR firm with 201-500 employees

Automate also pushes out patching and different things to different products that we have. We also use it to desktop manage, et cetera.

Our third-party provider uses ConnectWise as their ticketing system.

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Elmira Iravani - PeerSpot reviewer
Network Administrator at Hanatech

We are a service provider. The solution is primarily used as both an in-work controller and central control.

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DK
Network Support Specialist IV at a computer software company with 11-50 employees

We use ConnectWise Automate to monitor and maintain customer systems. It allows us to administrate remote access chains. So basically we use it for administration, remote access, assistance, and help desk services. We currently have about 10 staff using it on our side. They're support specialists ranging from tier one to tier three.

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TE
Senior NOC and Automation Consultant at a tech services company with 51-200 employees

It is a monitoring and automation platform. So, you handle alerts, and then you automate the fixes.

We are using its latest version. It is cloud-based.

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Buyer's Guide
ConnectWise Automate
July 2022
Learn what your peers think about ConnectWise Automate. Get advice and tips from experienced pros sharing their opinions. Updated: July 2022.
610,518 professionals have used our research since 2012.