We performed a comparison between Oracle Fusion Service, Salesforce Sales Cloud, and Zoho CRM based on real PeerSpot user reviews.
Find out what your peers are saying about monday.com, Microsoft, Salesforce and others in CRM."The product's most valuable feature is an efficient fusion of finance and HR modules."
"Oracle Cloud Services integrates well. It has lots of APIs to integrate with other solutions, like the PBX we use from Cisco. The ability to integrate Siebel data with Cisco PBX was nice."
"Stable and scalable with good technical support."
"The solution is completely cloud-based and very easy to access from anywhere."
"Everything is managed by Oracle, so they have security in place."
"The most valuable feature of the solution is that customers can easily understand it."
"It has provided a faster turnaround time. We were able to automate a number of transactional tasks and return that extra time to taking care of customers."
"Oracle Service Cloud could improve the integration for older platforms."
"I would recommend Sales Cloud for anyone who has a sales team that needs to be optimized and for any size of enterprise."
"The most valuable features of Salesforce Sales Cloud are ease of use. It is very simple for the sales team to use. You can integrate it with a lot of other systems."
"The type of customization that comes with Salesforce CRM gives me a lot of liberty and ease of access to add any information that I wish to add. For example, the name, email ID, designation, the name of the decision maker, when the client joined the company, and the amount of influence he will have on the product."
"The most valuable features of the solution are reporting and dashboards."
"There is a ton of information on the dashboard. Reports are also there for us. We can analyze information across the team and across a period, such as quarterly or annually."
"The solution can scale massively. I've been quite impressed."
"The tracking and monitoring of daily activities within each account is the most valuable aspect of Salesforce Sales Cloud. It allows for staying informed about ongoing activities, ensuring comprehensive visibility into the progress made within each account on a regular basis. Additionally, the plugins that are available, such as ZoolInfo are useful."
"The most beneficial aspect of Salesforce Sales Cloud is my development life cycle will have been shortened."
"There are many features that capture customer data."
"I am impressed with the product's information on customers."
"We use the solution for different projects. We use it to patch lead details from clients' sources."
"Highly configurable, enabling graphically built workflows, and the writing of customized scripts if required."
"The platform has a valuable lead qualification feature."
"The user interface, especially the dashboard, offers good navigation."
"I think the whole pipeline tracking is most useful for us."
"The solution is always stable."
"Oracle changed the means by which users are created in the system. I would like this to be easier to implement."
"The product's option to upload payroll data doesn't work seamlessly."
"There are specific areas that would be beneficial to enhance and improve, especially its financial functionality, search capabilities, chat features, and content articles."
"Lacks the ability to deploy custom code for customization."
"Oracle Service Cloud could improve the integration for older platforms."
"The product must provide modules for operations management."
"We built some custom code to make a few functions easier. Oracle needs to look at what the customers do and integrate them into the product."
"The user experience has to be much better."
"The areas revolving around archiving and backup in Salesforce Sales Cloud are not as advanced as some of the other solutions in the market."
"Applications that can help with migrating data over from the sandbox to production would make it easier because sometimes change sets can be bulky and they're not always as effective. This can be frustrating when you make a lot of changes and try to put those changes into production."
"If they could have convenient APIs into the other parts of the corporation that I wish to share data with, that would be helpful."
"The problem is the solution has gotten so big, it's very complex now. It's a bit difficult to figure out how to do certain actions."
"When integrating Salesforce Sales Cloud with other applications it can be difficult to maintain security."
"We have a very broad set of products at our company. The process to get that information accurately into the Sales Cloud system could use improvement. It shouldn't take weeks of time. The process of identifying products that are being sold for forecasting purposes and sales tracking purposes is too hard."
"It is a bit pricey."
"Sales Cloud could improve in areas such as AI integration, particularly for templates."
"There are two things I would like to see from Zoho CRM. The first would be to include a calling feature that is connected to our call center. Second, I would like financial targeting and how to measure targeting for the sales agent to be connected better with bookings."
"I'd like the solution to offer more integrations with other products."
"They should provide an option to customize modules."
"Zoho could be more user friendly by improving the UI of the interface."
"The support response time for this solution could be improved."
"The reporting for developers should be improved."
"It would be useful to have some way of mapping organizations that could add more value. If I have X company's database and am trying to create multiple contexts for different entities of the same company, I should be able to map it in such a way that I can see the organization chart."
"I would like to see more integrations and customization options in the next release."
