We performed a comparison between Nagios XI, SolarWinds NPM, and SymphonyAI IT Service Management based on real PeerSpot user reviews.
Find out what your peers are saying about Zabbix, Datadog, Auvik and others in IT Infrastructure Monitoring."The dashboard allows you to see what's going on in the overall system."
"The most useful aspect of this solution is the ability to customize it for the client agent."
"The Script Module in Nagios is really easy to use and is really cost efficient."
"Nagios is stable and it's easy to use the monitoring software, which is why we chose this product."
"This is a very good solution and it is simple to use, for any company."
"The solution has a lot of plugins and scripts integrated with it."
"An excellent solution that is easy and intuitive to implement."
"It is an open-source platform with valuable features for performance and stability."
"The most valuable feature of SolarWinds NPM is the performance monitoring to see the memory, and CPU utilization."
"It gives us a map of the network setup and one console to see the entire network."
"This solution offers a very good view of our network and allows us to effectively monitor performance."
"Network performance is the main issue clients are facing. SolarWinds checks if a node is down, and we can set thresholds for performance metrics. For example, we set it up to get an alert automatically if a value is over 80 percent. It has a full dashboard that covers CP, hard disk, and node monitoring."
"The most valuable feature is the graphical user interface."
"I found a lot of valuable features in SolarWinds NPM, such as the customized application monitoring that allows you to customize any monitoring and script customization, and you also have the option to deploy and upgrade SolarWinds NPM online, which is very useful for my organization."
"The solution ranks as one of the top five monitoring tools."
"The people in technical support are very good."
"The product has the best features for ITSM."
"SummitAI IT Management Suite's chat box feature has reduced our service discount, and because it's intelligent, the responses that go out to the users have improved, and the resolutions are much faster."
"It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners."
"The most valuable feature is remote access. People are working from home, and we can take remote access through it."
"The interface could be more user-friendly."
"The reporting part should be made simpler. While we can obtain all the reports we need, we always have to create work-arounds to get them."
"The product's stability could be even better."
"I would like to see support for notification via SMS."
"The scalability of Nagios XI is scalable. However, it is not easy to do."
"I would like to see more customization in the network map because it is a bit tricky to use it."
"Improve the documentation, examples, and best practices, therefore users can understand how to do things."
"I would like to be able to extend it to all of our data centers, whether they are in the cloud or not. It would be helpful if I could connect everywhere."
"The console could be more user-friendly. It would be better if SolarWinds updated the user interface."
"Currently lacks integration with SMS services."
"Technical support can be slow to respond."
"This product could improve by adding cloud monitoring. I want SolarWinds NPM to do much more integration, and have more involvement in cloud monitoring, like AWS or Google, or Azure. I feel like it requires lots of improvement for cloud monitoring in NPM."
"We are looking to change away from this solution because of the documentation and the solution doesn't have enough integration in our country. The documentation is too weak."
"My team has had a lot of issues with support."
"Scalability is a bit tricky because it requires more gateways in order to get the performance you may need. It also requires a lot of licensing."
"The improvement would be that SolarWinds NPM thoroughly checks its patches before releasing them to the market. Better testing, alpha testing, and then releasing it to the market."
"There could be flexibility in terms of customization."
"SummitAI IT Management Suite's project management and operational management features could be improved."
"I would like them to add software inventory in the next release. We don't have that right now."
"Integration was a major limitation with SummitAI."
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