We performed a comparison between Bizagi, ServiceNow, and Zoho Creator based on real PeerSpot user reviews.
Find out what your peers are saying about Microsoft, Oracle, OutSystems and others in Rapid Application Development Software."The initial setup is super simple."
"I like the ease of use and the fact that you can download and use their free version, which is unlimited. However, while it's unlimited use, some features aren't available."
"Agility, reverse engineering, customized portal web, help desk and user guides, easy deployment, simple to modify."
"The visualizations and attachments provided by the product are valuable."
"Bizagi is simple. It's simple to learn."
"The natural notation is the best feature of Bizagi because it makes it compatible with other products."
"The user interface is pretty good."
"The most beneficial features of Bizagi for our business processes are its seamless connectivity between process elements and its ability to automate tasks and perform simulations."
"I like that in ServiceNow creating workflows is simpler than that in HP Service Manager. Also, I really like the customization feature. It allows us to customize the service portal and permits us to do a lot of customization per business needs."
"It gave us professionalized, faster incident turn around times. Improved quality of information shared with our customers. Over time we build an extensive knowledge base that assists in both self-service as in services provided by the servicedesk when handling incidents."
"Being able to have the required information for project management is valuable. I've got multiple people accessing it, and I'm tracking tasks with percentages done. It allows me to have detailed notes and provides the ability to attach documents. I have used a lot of project management solutions, and there were gaps in terms of what was available. ServiceNow has got all the features and functionalities. It is a solid solution. It is also easy to get into and use. It is certainly highly scalable."
"The solution integrates well with other products."
"Operations and maintenance costs have been reduced using this solution. We have been able to deliver faster solutions to our customers and track progress using live data."
"HR Case Management and Customer Service Management are two of the key areas which clients are using."
"ServiceNow is a very powerful tool that can perform a lot of different functions."
"For change management, I find the CAB workbench very useful. I haven't seen any other solution that has a CAB workbench or advanced automated solutions for a change advisory board. ServiceNow also has the Workflow Engine which works very well and is very intuitive."
"I just like the simplicity of it."
"Zoho Creator can be integrated with other platforms easily."
"The solution's flexibility and quick turnaround are valuable."
"Zoho Creator is a flexible and powerful solution. I like the tool's advanced modification feature which helps to modify its layout and setup scripts."
"Zoho Creator is a flexible open platform that is good for development in a complex environment that other platforms may not support. It isn't a challenge for me to develop any kind of complex application in Zoho."
"The most important thing is Zoho Creator's functionality. Other cloud platforms cannot provide its functionality."
"Zoho Creator is easy to design and accessible for any business purpose. The solution is priced low and helps you meet business requirements. You can write a script based on requirements and trigger it whereby the customer will receive notifications. It is a customizable application."
"The deployment process is quite straightforward."
"The solution needs to make it easier to use RPA products on it. They may need an RPA specific interface. It would be better than having to make an RPA tool to use for viewing. Most of our work is about making RPA tools with the Bizagi, not using Bizagi itself."
"I'm not really satisfied with the reporting aspect."
"The open source version lacks the option to publish."
"We have migrated to the cloud, but there are a lot of issues while integrating with the cloud. There are a lot of things to improve with the cloud and reporting. We were previously working with on-premise solutions, and we had access to a lot of things, but with the cloud, they changed a lot of functionalities. Some of the things we know, but with some of the things, we are having difficulties."
"I would like to see simulation as a free feature again. In version 3.3 it was free, but in 4.0 it isn't."
"One part of the university has changed its regular desktops to Linux. This is a weak point because Bizagi doesn't run on Linux. I would like the opportunity to run the software inside of Linux."
"The solution's interface could be a bit more user-friendly and I would like to see more integrations with other Office products, not just Office 365."
"I would like to see the automation process included in the next release."
"The contract module is quite rudimentary and doesn't support contract line items."
"They could improve license management, particularly when integrating different applications or toolsets."
"Transparency in the pricing model needs to be improved."
"I have a problem with the way the solution's price is calculated."
"There should be fewer clicks and faster integrations between solutions."
"The solution could improve by making the CMDB integrate with a CI better to allow it to be seen across multiple platforms."
"We find it good in general. Obviously, there are areas of improvement for every capability. As they evolve more, if they keep on adding more intelligence into the capabilities, it will improve. The improvement areas are more integration across the landscape and more intelligence for the overall capability of the solution."
"The user interface could be much improved, and the developer tools and sets can be improved greatly, they are lacking."
"I would like to see a simpler layout and interface. I would also like to see Zoho CRM and Zoho Campaigns integrated with the product."
"I would rate the scalability a seven out of ten. So some room for improvement as well for scalability."
"Zoho provides different channels for support, like chat and email. There's also a multi-brand support self-service support portal, but it's time-consuming to deal with it. If we create a portal on Zoho, we need to pay an additional cost per user. It's a flexible platform, but there are limitations, such as the EBI. We need to purchase additional EBIs and other features that some businesses require. If we are developing complex applications, we need to set up many virtual automation and use API calls."
"Could have more pre-built integrations for pulling data from the wider Zoho ecosystem as well as other systems."
"The user interface and the user experience should be improved."
"The platform's technical support services need improvement."
"Sometimes technical support does not answer our queries."
"The UI must be improved."
