Commvault Cloud Reviews

We are using Commvault to protect some of our workloads in the public cloud. We are using it in AWS SAM and Office 365. 

Scalability, as well as stability, are a couple of important parts of this solution.

This product is overly complex to operate and run.

The price of this solution could be lower.

We have been working with Commvault for about 18 months.

From a stability point of view, it is very good.

It's extremely scalable. It's used across the coalition control team and the cloud team, so there are a couple of dozen administrators. We are running a great deal more than that in the backend systems.

The technical support is pretty good.

We used Spectrum Protect or Tivoli Storage Manager for quite a few years.

The initial setup looked complex so we contracted Commvault to do it.

Commault completed the deployment but even they had issues, particularly with getting Office 365 operating correctly. Their professional services were the ones who deployed it.

One of the issues with backup vendors is that they overprice, or overvalue their products.

We are looking at Metallic as an alternative because Commvault is a good product but it is a bit complex.

Overall, this is a good product and very capable. That said, my advice for anybody who is considering it is to make sure that it fits your purpose. If you can make do with a simpler product then choose a simpler product.

I would rate this solution a seven out of ten.

We have it in our data center, and it's primarily used for our servers. We take backups of the data to protect ourselves. If by mistake we delete some data from the primary storage, we can restore the data from the backup.

For the last six months, we have been providing a graphical user interface for our customers for Commvault so they can, themselves, restore files and folders.

They are evolving. Any time we encounter a problem, an issue, we have a good relation with the development of Commvault, and they work tightly with us together to solve the problem. The fix then becomes available in the new service pack.

It's an enterprise product. It's a stable product. We have good support. Almost all databases are in the scope. I can't really say anything bad about it. It’s a good, stable product.

You need quite a lot of human resources to maintain a Commvault environment, to keep it operational. Also, it would be nice to if there were an easier way set up some Commvault components.

I don't know exactly when they came out with the new HTML interface because, until then, the interface was a based on Java. The HTML interface is a remarkable improvement. However, there are still some features that are not available in that interface that are available in the Java console, but I'm sure that will come with time.

Another issue that comes to mind, that we have to pay attention to is, when a new service pack or hotfix comes out, it can happen that something that was working before does not work anymore. We really have to test it in our lab, before we are 100 percent sure we can introduce it in production and be 100 percent sure that everything still works that was working before.

Stability is okay.

The new HyperScale solution from Commvault is a scale-out solution. We are not using it yet. One month ago, we did a book with the scale-out solution, so we do not have much experience with it. I expect a lot from it.

I'm not on the operational team, but what I hear from colleagues is that they are quite happy with the support. We have a good relationship with them.

Commvault is certainly a vendor that you have to take into consideration if you are looking into a backup solution. It’s worthwhile to have a look at it.

The most important criteria when selecting a vendor are cost and, perhaps, new features that Commvault maybe doesn't have, like backups to public clouds, for instance. But the primary factor is the cost.

I would rate Commvault at eight out of 10 due to the stability, our relationship with the development team, and the quality of their backup of their solution.

So far we have tested the backups, add-on based backups and VM-based backups, as well as snapshot-based backups. We have done restores, file-server backups, and object-based restoring. We have done database backups as well.

DR is the most important thing. For other things it seems comparable to other backup solutions, but right now, we do not have any DR site. Using this, we are planning to set up DR.

Restores and backups seem very fast.

The site setup also seems good. We have only done one or two servers in two locations and it seems fine. This is important for DR, so that if anything happens on one side of the system, at least we have another site that we can make available for our service.

The solution’s user interface for managing the on-prem environment is good. 

The Command Center is pretty good. It provides us with a view of the main features and main areas, but they might be able to do things better. For example, are there any particular issues on a backup — to get everything on one tab. At the moment, we have to go to different tabs. It would be helpful to get the main notifications in a single dashboard.

Also, in the restore field, I couldn't find a separate option to restore the permissions only. I have to restore the complete data. Suppose I am restoring a particular file. If I want to restore the permissions only from that particular folder, that is not possible. I have to restore all the data for that particular folder. If there was an option to just restore the permissions, that would be better.

Right now we are testing this solution in a PoC. We have been testing it for around one month. We have done most of the test cases, but we still have some test cases to finish.

We have not done cloud-based testing yet. Perhaps after we finish the failover testing, we will start with that.

The stability is good. Compared to Veritas it is good.

The solution seems compatible with almost every platform, including VM Hyper-V, and most databases, including SQL, MongoDB, and Postgres.

Currently, we are using Veritas, and I have also used Veeam in the past. Veeam is a good product but I prefer Commvault for backup and DR.

The DR setup is a little better with Commvault, with the failover features that are available. Also, we have been having many issues with Veritas and their technical team has not been able to solve most of them. They have not found what the issues are and they are taking too much time.

The initial setup is complex because we are going to set up a DR and cloud. There are different networks in our site as well.

The deployment didn't take much time. Within a day to two days we had configured everything. But the test cases are taking time because right now we are working from home. We are connecting our systems remotely so there are some connection issues, due to our internet connectivity.

We have checked some other products, but we are not testing them because price-wise, Commvault is better than the other solutions.

If you need a better DR solution, this one is good. We will do failover testing: Where one site is down, the other site should automatically take over, so that everything will be available. If that works well, then this would be the main thing that I would highlight.

Our primary use case is for backing up the .NES file system. I backup VMware and Windows cloud servers. It's deployed on-prem.

The back of virtual machines needs improvement. I know they're working on it. They're always doing new things but I think they still have a little bit more to do.

In the next release, I would like to see disaster recovery options for the cloud. It was always off the scope because they're not really meant to be a disaster recovery solution but now they're getting there. From what I see, that there's no reason why they can't do disaster recovery, they have everything they need for it. They're beginning to do things but I'd like to see them delve more into that.

It's very stable. 

It's scalable. 

The other customers that had some issues with technical support but I, personally, have not had issues with them. I get good support.

I didn't install Commvault. It's not complex, but it demands optimization to do. An integrator did the implementation. It didn't look too complex, but there some things you need to take into consideration and there were configuration issues, fine-tuning, and things like that. 

The deployment took around two days. 

One thing is the pricing. I think they're expensive. They're very good, but they're pretty expensive. It's a complex system that you have to sit on a little bit. You have to work on it. You have to be very aware of any backup program but here specifically, because it does so much, you have to always be conscious of what's happening.

I would rate it a nine out of ten.

We use Commvault Complete Data Protection backup and recovery.

Commvault is easy for auto-upload, auto-download, and push install and update capability. Also, It saves a lot of time by allowing us to restart the agent. We can do it all from a single console. The documentation on the portal is also beneficial. As we type in a search, hundreds of documents pop up without having a Google search.

The product's migration process and stability need improvement.

I have been using Commvault Complete Data Protection for a year since June last year.

The product's stability could be better.

Commvault Complete Data Protection is scalable. We are using a socket-based license.

We communicate with our support partner regarding product-related issues.

Compared to Dell,  the push installations are much easier with Commvault. I used to have to log on to every server to install and deploy new clients, but with Commvault, I can do it all remotely. It saves me a lot of time and hassle.

The initial setup is easy. The implementation took a few weeks for the distribution center. The agent installation is easy for clients and takes about 15 minutes. It requires one engineer and one architect to execute the process.

It is an easy-to-maintain product. From a backup failure perspective, backups are almost always almost successful. We have an issue with one of our distribution centers. For example, we have a command center and a Java console. When we perform a task on one of these consoles, it does not always reflect on the command center. It should be synchronized at all times. Our engineer has logged a ticket with this concern. It could be because we are using an older software version, but that shouldn't be the case. If I switch from plan A to plan B on one console, it should reflect on both consoles.

Commvault only needs one person who travels to different sites to provide support services. Each site has 14-15 services. So, the web push screen is assigned to one person per site.

The tool is cost-effective.

The tool has the most difficult migration process compared to other products. The migration from our previous network to Commvault was a challenge.

Once the tool is set up, it works well. For example, recovering data from Oracle is much easier with Commvault. I don't have to manually search through every backup file to find the file I need. I can search for the file name or other information, and Commvault will find it. I rate it an eight out of ten.

I have used this solution within the past 12 months.

The most valuable features of Commvault Complete Data Protection are the complete feature sets it provides in one platform. You are able to backup many different types of data, such as virtual machines, servers, cloud, endpoints, Microsoft Office365, and Gmail. The usage of the solution is flexible.

In an upcoming release, the reports could be better.

I have been using Commvault Complete Data Protection for approximately 

The support from Commvault Complete Data Protection is very good.

The setup of Commvault Complete Data Protection is easy. The deployment took us approximately three days because we have a small environment. If the environment is larger it could take approximately one and a half months to complete.

Commvault Complete Data Protection is the number one solution in its category.

We use one to two backup specialists for the maintenance of the solution.

I would recommend this solution to others. It has worked well.

I rate Commvault Complete Data Protection a nine out of ten.

We are a partner for Commvault and our role is to implement the solution for our customers. Our customers in Egypt are in the banking and financial sector. They use Commvault to back up their data. We help in sizing the workload of the customer, designing the solution and implementing it. We also support the customer if they face any issues.

We have a hybrid implementation. The first target for the backup is on-premises and the offsite backup is on Azure cloud.

The solution provides us with a single platform to move, manage, and recover our data across on-premises, hybrid, and cloud locations. We completely depend on Commvault for managing our data, from backup to restore to replication.

Commvault saves significant time for administrators. It also saves on infrastructure costs by being able to manage what were disparate data management solutions in one place. It saves us on a monthly basis. It also has embedded deduplication which works well. It saves about 90 percent of the front-end data.

In terms of recovery, it depends on the teams that we restore for. Sometimes we restore for the database team, and other times for the application team when they add a new feature or change something and they need to roll back. Also, sometimes our users are attacked by ransomware or by a virus or trojan, and their data is encrypted or deleted. Commvault has helped us in these scenarios. It has always been successful in restoring the backup. 

Commvault's compatibility matrix is tops. It supports almost any workload and technology our customers have.

It provides fast backup and fast restore. The amount of time it takes depends on the size of the restored data, but Commvault has a good feature through which you can add many streams when restoring. That helps us in restoring rapidly. In my opinion, Commvault is one of the fastest solutions when it comes to restoring. I use competitive solutions, such as Veeam and Rubrik, and Commvault is the fastest among them, in both backup and restore.

It integrates with many cloud providers, like Azure, AWS, and Google Cloud Platform. Also, all workloads can be integrated with Commvault. If we use a new technology, Commvault integrates with it. Commvault is a data management solution with support for building the DR side of things. With Commvault we can rapidly back up and restore any application we add to our environment.

Commvault software can be implemented on any hardware. This helps when we are competing against another backup solution. It helps win customers.

The Command Center is good. It has a good dashboard and it's very easy to use. It gives us a view of about 85 percent of the environment, because something like tape configuration and monitoring are needed. In the new version they have added good features and they have worked on improving the documentation.

The dashboard provides a good view into any issues so that users can address them. It provides understandable messages when there are errors, telling you where the issue is, and you can research the error code or send it to Commvault for help.

One issue we face is the complexity of the console. That could be improved on. It takes users time to get familiar with Commvault. On average, it takes our customers between one and three months to learn it. The console and the way you configure Commvault have very advanced settings. It takes time to understand how it works. 

After a customer understands it, he can improve and add to the configuration.

I have been using Commvault for around three years.

It's a very stable solution.

It is also scalable.

The efficiency of Commvault's support is something that, it seems, the vendor needs to pay attention to. At times, when we open a support case, it can take two to four days to find a solution and close the case. 

The setup process is complex. The person who implements it has to pay close attention to certain things. The index cache must be in SSD storage, and the same is true for the deduplication database. The sizing of the CommServe must be done well. In terms of agents, and other features, everything must be calculated very well. All these things will affect the performance in the future.

It can take hours or days to implement, depending on the project. The administrative part of the deployment takes about a day, but the integration part can take from three days to a couple of months, depending on the size of the project.

After we do the first implementation, the customer can do future implementations. 

Commvault has advanced its licensing in the last year with its complete licensing solution. The complete license gives us options for all the features. Commvault does not license based on storage or the management components. It can integrate with any storage vendor. That means that when we are out of storage and need more, we can integrate without additional licensing.

In my opinion, Commvault needs to reduce the licensing cost by 20 to 40 percent to make it cost-efficient.

You need to size the CommServe and the agents very well because it will help the performance.

Overall, Commvault is a good solution for midsize and enterprise companies.

We use it for backup as a service for our tenants. We are service providers. We host Commvault partially on our cloud and we also use some physical servers for a part of the Commvault infrastructure.

We need the solution for our tenants. We need a reliable solution with as many platforms and applications supported as possible and a solution that is multi-tenant. Commvault has helped us to win some customers against our competitors because we have this solution and they don't have anything like it. They don't use Commvault.

It provides us with steady growth in our sales. It's a unique solution. In our region, we are the biggest provider with the Commvault solution. We're not so big compared to Europe or the US, but we are big here.

Commvault has helped us in some unusual cases when we needed to move a tenant's environment to our cloud or to migrate a tenant from one data center to another. Commvault has been the best solution for this. It has helped a lot.

It has also minimized admin tasks a lot because it has a very good number of settings and tools. You need to spend some time configuring it. After that, you click the start button and everything goes okay. Occasionally we have to check that everything is okay and that nothing is broken. But it's excellent in manageability. It saves us a significant amount of time.

In addition, we have managed to save some costs because the solution supports so many platforms and has so many supported applications. So we need one solution and not ten. It has reduced our costs in terms of infrastructure. If we didn't use Commvault, we would spend 50 percent more on several other software solutions similar to Commvault to replace it. And it has significantly reduced our storage. One of the categories that we measured when looking at software to use for our backup as a service was storage efficiency. Commvault was one of the few that has a deduplication engine and our storage is about one-eighth of what it would be.

The multi-tenancy is the most valuable feature for us because it's the only software that is fully multi-tenant and that has all the features we need to provide to all our tenants. It provides us with advanced features for MySQL and Oracle, among other platforms. Many backup solutions have support Oracle backup, but not many have as many features as Commvault for this kind of backup.

The user interface for managing multiple environments in one place is okay for our engineers. It has all the needed features, all the needed settings, available in both the old console and the new web console. I think our tenants are also happy with all the available features from the Commvault consoles.

There is room for improvement in its user interface and web console, called Command Center. They are improving it every year so if they continue in that direction, I think it will be a very reliable console.

As a company, we have been using Commvault since 2015. Personally, I have used Commvault for six or seven years.

The stability is okay. It's stable. We haven't had many problems with the solution. If you know the solution and know what you are doing, the stability will be okay. But you must have a deeper knowledge of the solution. For this, they have good Education Services on their site, and they will help you a lot. If you do it yourself you will make mistakes and encounter some problems with configuration. It will be much slower and more painful for you. Or you can use help from Commvault Education or Commvault Services.

We have scaled out since our initial configuration. Our initial configuration was around 300 TB and now it's around 1.5 PB, if we measure it by backup size. If we measure it by servers, initially it was around 10 servers and now it's around 50. We have around 60 tenants. Some of them are smaller and some of them bigger.

Commvault's technical support is very good. I have experience with other software products and their support so I can compare Commvault with the others. Commvault support is very good. We have had about 160 tickets and almost 99 percent of these tickets were resolved very efficiently and very quickly.

We have a second solution just for our virtualization platform.

We searched for a solution for other areas of protection, such as agent protection or protecting applications and virtualized cloud platforms that our previous solution could not handle. Our previous solution, EMC Avamar, was more restricted in terms of applications and platforms that it could protect.

In both my current and my previous company, I was the one responsible for the initial setup and it is straightforward. But the next step is the initial configuration and that is difficult for a less experienced person. Now, I can say that I could set it up and configure it much more quickly.

From deployment to production, in my current company, took two to three weeks.

Our initial setup was one CommServe, so it was a simple deployment, without disaster recovery clusterization. In addition there were two MediaAgents. We are extensively using a firewall proxy setup as well. The setup has grown over the years and now, the infrastructure of Commvault is around 50 servers.

We're planning to deploy another one in another installation. The current one will be preserved as it is, and we will deploy a new one with some improvements from our side and perhaps with a different overall design.

Because it was my second installation of Commvault, I did it mostly myself. After the installation, I had some questions about the initial configuration and they were resolved by Commvault's standard support. I opened an incident with Commvault and they helped me with this very quickly.

Its efficiency has returned our investments over the course of about two years. Mostly it was an investment in infrastructure.

Our cost is around $20,000 per month. The previous year, it was around $30,000 per month. It now costs less because Commvault changed the licensing type for providers. It's not that we are using Commvault less, but it's just due to a licensing change.

We evaluated EMC Avamar, Data Domain. And the second one was Symantec NetBackup, at that time, which is now Veritas NetBackup. Veritas NetBackup was the closest competitor when we decided on Commvault.

Commvault was slightly better in price and the licensing was simpler for us than on other platforms. Commvault was also better in terms of data deduplication. It's more efficient with storage.

It's good software and you can create software that is diverse. It has just about every application platform and cloud platform you could need in one solution. You don't need several software programs to admin and to back up many solutions. It provides software efficiency. You can do what you need to do with one solution, not ten.

Use the Educational Services or Professional Services, if you don't have experience with this software. It will be a better experience if you have some background in the software. When I talk with people in my industry about Commvault, they complain that it is difficult, it's big, it's complicated, etc.. I say to them that we have no problems with it. Everything is fine. That is mostly because we read a lot about it through the documentation and watched some educational tutorials before we implemented it. And support is great. Support can help you to resolve questions, not only when something is not working, but also with configuration issues.

Commvault's breadth and depth of cloud support is okay. They continue to introduce new features and new ways to administrate, configure, and use cloud platforms. There may be some platforms that are better in certain areas, but Commvault is not bad and it's not excellent. It's good, it's in the middle. I can't say Commvault's cloud support has a major effect on our operations, but it has some effect. We have cases when Commvault is the only solution to move data from a given cloud to a private cloud or from a private cloud to on-premises. So for migration it's a great solution. But for cloud backup, we don't have a lot of tenants who use Amazon in our region. They mostly use private or regional providers, not global.

Everything is okay in Commvault and they're improving it by themselves. Every update brings new or updated features, which is great.