Clarity SM Reviews, Competitors and Pricing

Operations Expert at a healthcare company with 51-200 employees

May 30, 2012

Great flexibility for every environment, but minor issues creep up including product stability

What is most valuable?

Great flexibility for every environment and many features are available. This product is great for the customer, starting with just Request Management or the full Service Management suite.

What needs improvement?

Minor issues creep up and create huge problems. Product stability is also an issue.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

it_user497190

Student at a tech services company with 1-10 employees

Apr 18, 2017

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The Reporting and Dashboards components allow you to measure customer contracts.

What is most valuable?

Multitenancy does not require a standalone implementation per customer.
Reporting and Dashboards are components which allow you to measure customer contracts.

How has it helped my organization?

We can use the same installation for several and independent customers (multi-tenancy).
ITIL processes.

What needs improvement?

I would like more flexibility on KPI and SLA definition.

For how long have I used the solution?

I have used the product for 6+ years.

What do I think about the stability of the solution?

I did not encounter any stability issues.

What do I think about the scalability of the solution?

I did not encounter any scalability issues.

How is customer service and technical support?

I would give technical support a score of 6/10.

How was the initial setup?

The high availability setup is more complex, but nothing special.

Which other solutions did I evaluate?

We evaluated ServiceNow.

What other advice do I have?

It is a stable and good product, with several integrations and an interesting API.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner

Buyer's Guide

Clarity SM

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it_user200838

Member of itSMF Portugal Board at a tech services company with 1-10 employees

Feb 27, 2015

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Pros: can integrate and make complex calculation; Cons: UI is not perfect

Valuable Features:

Unique tool that can get data from any other tool, correlate, make complex formulas to calculate SLAs/KPIs, calculate penalty/bonus, alerts, dashboards, automatic reporting, unbeatable for SLM.

Room for Improvement:

UI is not perfect, but maybe with Jaspersoft.

Use of Solution:

6 years

Disclosure: My company has a business relationship with this vendor other than being a customer: