VP of IT with 51-200 employees
Performance over VPN was an issue but now it's much better
What is most valuable?
Before we were on a VPN model for remote usage into our data center, the performance issues with large datasets moving cross country really proved to be an issue with remote users. This product really moved the needle in solving for this.
What needs improvement?
Not every application is certified with this solution.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Manager of Data Center at a transportation company with 1,001-5,000 employees
Good product, but competition is gaining...
Valuable Features:
Good product, our POC proved that Xendesktop
required lower bandwidth per machine than competitors.
Room for Improvement:
Costs for one, we settled on VMware hypervisor with Citrix Xendesktop running underneath, additional costs were incurred because of this hybrid solution, another consideration would be the significant disk space required for what is called "write cache". It was unplanned and caused a considerable headache.
Other Advice:
Since the POC, VMview has significantly improved thier bandwidth requirements. I wonder if a complete VMware solution may be a viable replacement at some point.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Citrix DaaS (formerly Citrix Virtual Apps and Desktops service)
June 2025

Learn what your peers think about Citrix DaaS (formerly Citrix Virtual Apps and Desktops service). Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
857,028 professionals have used our research since 2012.
Complete Virtual Desktop Infrastructure solution you can try for free
Valuable Features:
You can try XenDesktop as alternative to VMware view. The Express edition allow you to use up to 10 machines / users. I use XenDesktop as a Proof of Concept when our lab plans to move to Virtual Desktop. I try to connect from a client on windows machine connecting to remote windows desktop, playing movie is smooth, connecting USB device on your client will show on your virtual desktop.
Room for Improvement:
Steep learning curve. You need to configure Active Directory and Desktop Delivery Console (DDC). You will also have to configure XenServer(s) as your VM host. You cannot install XenDesktop on your server; you need a dedicated machine to install XenServer. Connecting from a desktop is easy you just have to install a client. But if you want to be able to boot directly from client to your Virtual Desktop, you need to spend more time to configure it.
Other Advice:
Good alternative to VMware view, free for 10 users, you can use it as test pilot
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Network Manager at a local government with 51-200 employees
Great VDI solution. Saves organization money
Valuable Features:
I love the extended features of this product. You can easily manage profiles and create desktops in minutes. You can also use your desktops on mobile devices pretty much anywhere. One feature that we use extensively is the WAN optimization. Our data backups are offsite, so moving data and virtual machines could kill our bandwidth, but this feature prevents that. XenDesktop 5 is lightyears ahead of XenDesktop 4. It is much easier to use, and the management interface is intuitive.
Room for Improvement:
Sometimes creating good Active Directory policies can be confusing. Also, there is a lot of work in optimizing desktops so that they don't unnecessarily reduce server performance.
Other Advice:
High initial cost, but over time it allows a much longer desktop refresh cycle. Our organization is using fat terminals instead of buying thin clients. Once those machines break, we can begin replacing with thin clients.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Controller at a translation and localization position with 51-200 employees
Secure, stable, but is expensive
Pros and Cons
- "The most valuable feature is how secure the solution is."
- "The initial setup has room for improvement."
What is our primary use case?
We use the solution for our remote employees to access their information.
How has it helped my organization?
The solution helps us with our ERP.
What is most valuable?
The most valuable feature is how secure the solution is.
What needs improvement?
The cost of the solution is high and has room for improvement.
The initial setup has room for improvement.
For how long have I used the solution?
I have been using the solution for two years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
I give the scalability a nine out of ten.
We have around 40 people using the solution.
How was the initial setup?
The initial setup is complex. We used five people for the deployment.
What was our ROI?
We have seen a return on investment.
What's my experience with pricing, setup cost, and licensing?
The solution is expensive and I give the cost a four out of ten.
What other advice do I have?
I give the solution a seven out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Field Engineer at a comms service provider with 11-50 employees
Allows external users to connect to the external LAN and grant access to enterprise
What is our primary use case?
Citrix DaaS allows external users to connect to the external LAN. You can take complete control of this desktop. Additionally, you can manage company, grant others access to enterprise, and take control as needed.
What needs improvement?
The support could be enhanced.
For how long have I used the solution?
I have been using Citrix DaaS as a partner.
How are customer service and support?
Citrix has good support, but the response is very slow.
How would you rate customer service and support?
Positive
What's my experience with pricing, setup cost, and licensing?
I rate the product’s pricing a seven out of ten, where one is cheap and ten is expensive.
What other advice do I have?
Overall, I rate the solution a ten out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Buyer's Guide
Download our free Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) Report and get advice and tips from experienced pros
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Updated: June 2025
Product Categories
Application Virtualization Remote Access Virtual Desktop Infrastructure (VDI) Desktop as a Service (DaaS)Popular Comparisons
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Buyer's Guide
Download our free Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) Report and get advice and tips from experienced pros
sharing their opinions.
Quick Links
Learn More: Questions:
- Any documentation about Citrix Virtual Apps and Desktops with Virtual Desktop Infrastructure (VDI)?
- VMware Horizon View vs Citrix XenApp: which is the better product and why?
- Do you have any PDF documentation for the Citrix Virtual Desktop solution?
- Which Virtual Desktop Infrastructure (VDI) solution is the best and why?
- When evaluating Application Virtualization, what aspect do you think is the most important to look for?
- What advantages do you see with Citrix XenApp or Desktop Solutions?
- Any documentation about Citrix Virtual Apps and Desktops with Virtual Desktop Infrastructure (VDI)?
- VMware Horizon View vs Citrix XenApp: which is the better product and why?
- What trends and challenges do you predict about Virtualization software for 2022?
- Do you have any PDF documentation for the Citrix Virtual Desktop solution?
Can you tell me the additional costs that were incurred because of the hybrid solution?