Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) Reviews

We're a community interest company. We store all of our data about our clients and the work that we do on Citrix Workspace.

Within our company, there are five people using Citrix Workspace.

The ease of access and the confidentiality and security that it provides is what we like best.

There is no recycle bin, which is a problem. When there are technical issues, sometimes we can't get on the cloud. Obviously, when that happens we are completely lost because we can't access any of our data, but I guess that's a problem that all clouds have.

I have been using Citrix Workspace since April 2012.

We've been using Citrix Workspace for eight years and we've never experienced any serious issues regarding the stability. We're very happy with it.

We've been on the same package since we first started, so I can't really comment on that, but as of yet, we haven't had any issues regarding the scalability.

We've just changed our technical support and they seem to be really good. Our technical support has been good so far.

The initial setup was very straightforward.

We don't have a lot to compare it to, but we certainly think whatever we pay is worthwhile at this point in time. It's very reasonable.

On a scale from one to ten, I would give Citrix Workspace a rating of nine.

I would recommend Citrix Workspace. I would particularly recommend it for a small company like ours. It is exactly what it said it was. From the word go, we've got out of it what we expected. In this day and age, to have that security of knowing that your data is protected is worth its weight in gold. I would happily recommend this solution to somebody, and indeed, I have recommended it in the past to other businesses that I've come in contact with.

I am using Citrix Workspace when I work from home. I use Citrix to remote in.

Since COVID, we are able to work. That is how half the state is functioning right now, is through remoting in through Citrix Workspace.

The most valuable feature is connectivity. The remote connection is the reason we are using this solution.

We have other in-house software that we use to fix our issues.

This solution is resource-intensive, it takes a lot of Bandwidth and a lot of the resources of the server.

In the next release, I would like to see it support dual monitors.

I have been using Citrix Workspace for the last seven months, since March.

We are using the latest version and we just completed an upgrade.

I support the helpdesk and use this solution to remote into other users' PCs to help them with their issues, such as word processing, email issues, and things of that nature.

It's stable, providing you have the bandwidth to run it. Also, it depends on your internet provider.

It's not really glitchy. It's just that if you have the bandwidth to run it.

We have at least 25,000 to 30,000 users using it in this state.

We have directors, we have nurses, and we have doctors. We even have our state schools on it. It's like everybody that works for the state is using it.

It's a scalable solution, I have no issues with it.

I have never had to use technical support.

I have never used another solution. This is the first time we've ever had this situation come up, and the first time that I've ever had to work from home and remote in.

The initial setup was pretty easy. 

All that you have to do is download the Workspace app to your home computer, and you have to load the receiver onto your work computer and connect.

For others who are interested in using this solution, I would say try it, go with it. It's not a bad product. Just make sure that you have the bandwidth to run it, and a decent PC, because it is resource-intensive.

I would rate Citrix Workspace a nine out of ten.

It was used to publish internal resources for our clients.

Our clients were very happy with the technology because they could continue with their work. For example, one of our customers had headquarters and branches. All users in the branches were using Citrix Virtual Apps and they were very happy because they could work from the branches. It helps the company or the environment to centralize all its resources and allows all users from all the branches to reach those resources without needing them in every branch. It saves costs, operations, and maintenance—everything.

It's a very useful solution for on-premise environments because it creates flexibility by serving the resources and providing accessibility to users who are far away.

In addition, when remote users are using the solution it provides security for the organization's intellectual property and data.

The solution provides everything in one integrated platform, which is great for our customers.

Citrix Virtual Apps is the most valuable feature. Many customers use this feature to publish only applications, and not the full desktop. They can publish the internal resource or allow the end-user to reach a site or an application without having the full desktop. That's why they love this feature. It helps them save on resources.

It also provides the flexibility of being used on any device. It makes for a good employee experience because they are able to log in using any device and reach the resource.

We also utilized the centralized policy to apply things to all users or to categorize the users. Once users were categorized we could apply policies based on the categories. It was very helpful. We could allow users in category "A" to reach some of the resources, and allow users in category "B" to reach other resources, based on their requirements. For example, we could block USB for some categories and allow it for other categories.

There is also access control based on device, location, end-user device, or application. This is a good feature because it adds to the flexibility. You can give access based on many factors.

The Endpoint Management solution needs improvement when it comes to mobile device management. For example, they are still not supporting Windows 10 and this feature is required by many customers.

I have used Citrix Virtual Apps and Desktops for about six years. I have done many deployments.

It's stable.

It's also scalable.

We have deployed it to companies that have between 500 and 3,000 employees.

There are people who respond quickly, but others take a long time to solve things. They need to focus on support and to improve support procedures.

The initial setup is "medium," between complex and straightforward. It still depends on an SQL database, and there are many components, compared to other solutions. Other solutions are easier than Citrix.

On average, deployment takes one week.

Our implementation strategy is just to follow the installation guide.

I have worked with VMware Horizon. To be frank, Horizon is easier to use because it's an endpoint solution. Horizon covers everything, one of the main points being that it covers Windows 10 for mobile device management. With Citrix, this does not exist. Many customers who are looking for this feature cannot use Citrix. At the end of the day, the customer is looking for one solution to manage everything: Android, iOS, Windows 10, virtual applications, and virtual desktop.

Just follow the guide.

Our clients used the following for protecting their environment: Citrix Gateway/Single Sign-on; Citrix Secure Browser; Web/URL Filtering; Web App Gateway; Citrix Endpoint Management; Citrix ADC.

I mainly use it for VPN connections to resources like my physical laptop, which is currently in the office, while I'm working remotely. We use it for all the virtual machines.

The goal is to simply give users the possibility to securely connect to their laptops or virtual machines, in some cases.

It's not a cloud solution. We use Virtual Apps and Desktops with Windows 10 in the same way as servers with, for example, Linux systems. There is no dedicated infrastructure.

I'm not a Citrix administrator, I'm just a regular user.

From my perspective, when the COVID pandemic occurred, and the whole company had to work remotely, the users who used this solution had a better feeling that the remote system is stable and reliable, in comparison with a regular VPN connection with a VPN client. The difference with Citrix is that only the things you move on your screen, like the mouse and keyboard keys, are transmitted. In a normal VPN connection, the whole connection to the network resources in the company are transmitted and this costs bandwidth. The Citrix solution is much more convenient for the user.

The most valuable feature is the gateway to a remote connection, to a physical or a virtual PC. Compared to a normal VPN client and connection, the connection via Citrix is more stable and does not consume as much network bandwidth.

I have been using Citrix Virtual Apps and Desktops for about two years, but I am familiar with previous versions like XenServer and XenDesktop. So my overall experience with Citrix goes back about six years.

It is a stable solution. But if we don't have a stable network in the user environment, it is very sensitive to things like that. The user experience when using the solution’s technology remotely depends on network stability. When the network is stable the experience is positive, but when there is some fluctuation of the network speed, Citrix can freeze the screen or mouse at that moment, and this is not good for users.

One of the advantages of Citrix is its automatic reconnection. If a connection is broken for a second or two, Citrix tries to reconnect. And if the loss of connection is less than, say, 15 seconds, the user will have the same moment on his screen as before the connection was lost.

As I review the possibilities of adding a second site or more users, or advantages like multi-screen, I believe this is a scalable solution.

I am familiar with Check Point's VPN and VMware Horizon. These are comparable technologies to Citrix.

At various times I have used the VPN client from Check Point. This solution is a very stable and secure solution.

Citrix is oriented toward web application access with access to VDIs or regular, physical PCs. 

And VMware Horizon is a solution oriented strictly to give access to give to virtual desktops. Citrix is a set of technologies which can be used to access physical and virtual machines, while Horizon is mostly for virtual machines and Check Point is mostly for accessing physical applications and to secure the traffic.

Each vendor, in upcoming versions, adds this or that possibility, so that the products will be similar in terms of their roadmaps.

It's easy. We have a very clear idea of the setup. But from a financial point of view, it's not so easy to deploy it quickly.

This was a kind of PoC, to see what Citirx looks like. After financial considerations and discussions, we decided to stay at this stage for the next year or more.

In terms of our initial setup, from the beginning of COVID pandemic, starting in March of this year, about 50 users have started working with the Citrix connection to their laptops and VDIs, while about 100 users have worked with regular VPN. The Citrix users mainly work with detailed applications which need long connection times. They are IT employees, like me, and a couple of people like the CEO and others from management.

There are two or three technicians who administer it.

Based not only on the cost of Citrix, but additional costs like firewalls, IPS, and other solutions, the total cost of switching users from using normal laptops with VPNs to connection via Citrix were so huge that the CEO of our company decided to postpone the deployment process.

Because we are at the beginning and have started from scratch we are, on the one hand, in a very convenient situation. But on the other hand, we must spend a certain amount of money for infrastructure on things like routers, connections, etc.

Building a real farm of VDIs could improve the work for users, but this is a strategic decision for our company. We are reviewing technologies like VMware Horizon and others. In each case, the cost is high and in the current pandemic/financial situation, our company has decided to postpone plans to move until next year or later.

I would like them to make the licensing easier to understand. Licensing is quite complicated for apps or processors or servers. When you try to adopt a solution, licensing is per bundle. But for a regular user, from a business point of view, there is no strict license: For example, access to VDI will cost X, and that is all. Instead, in each case, there is a license for access costs, while per-server the cost is that, and to another type of server it costs that. No vendor will tell you, "This is the cost per user." In each case, the answer is, "It depends."

My advice would be to be patient. Each solution has its pros and cons.

We use the following in protecting our environment: Citrix Gateway combined with users from Active Directory and RSA tokens, as well as Remote PC Access.

I am able to use the solution from my private laptop, my company laptop, and I don't see any difference. I imagine the behavior should nearly be the same across other devices.

We are in the process of upgrading the product currently. Our primary use case is having it as our main access for all our employees to be able to connect to our work environment. All applications are available through that access point.  

The most valuable feature in Citrix is really just the desktop. The desktop part is what we are using right now for our client access. So just the use we have for the remote access, in general, is the most useful for us at this time.  

I think Citrix Workspace is doing a good job for us. No complaints. If there was an improvement to make on the Workspace product, it would have to do with the communication components. Zoom, Teams, and Salon are not working well within the virtual desktop. So doing something to get the product to allow the video conferencing applications to function better would be the most important.  

We have been using a Citrix setup for a long time. I would say 15 years.  

Workspace is quite stable. There has been no notable downtime.  

It easy to add applications to Workspace and to expand usage.  

We are using private companies to help us with the support of the product. We are not using Citrix for support. The support we have is good.  

I did look into information about the workspace from VMware. With the VMware workspaces, there were not any specific pain points. We were just researching the products and features for comparison.  

What I would say to people looking at Citrix Workspace as a solution is to do thorough testing for all applications. In our case, this should have included video conferencing applications. It was something we did not look at specifically probably because it was working well with everything else.  

On a scale from one to ten where one is the worst and ten is the best, I would rate Citrix Workspace as an eight of ten.  

The product is basically basically, it's a virtual asset and desktop to provide the applications and the desktop to the users. And if I compare with this one, it is it has more feature. If you compare to the pricing and I think it is little bit faster than the Horizon PDI.

The most feature is the Citrix policies. We can easily manage, and it is integrated with the active directory as well. These are very important because we can easily maintain maintain the user's profiles and all these things. Apart from that, the IC protocol if we compare with the horizon. So it is little bit faster than if we are working with if if we are comparing with the horizon,

The licenses are very costly.

I have been using Citrix Workspace for 15 years.

I rate the solution’s stability an eight out of ten.

The on-prem environment is more scalable than cloud environment.

I rate the solution’s scalability an eight out of ten.

The technical support is not good. Earlier, every time when we call, they provide end to end solution and with the proper documentation, but now the the support is not good. The response time is very poor. They take around four to five days to solve the issue. In between, we find the solution from the Google.

Neutral

Citrix Workspace offers several advantages over Horizon. It's a newer product with robust policy integration capabilities. Citrix Workspace integrates with IT directories and offers a Citrix profile solution. While Horizon may be suitable for small environments, Citrix Workspace is better suited for larger environments with a higher number of users.

The deployment process is simple. It offers a variety of components tailored to diverse needs. Its flexibility allows us to select and use components accordingly. Installation and configuration are straightforward, in smaller environments whereas in larger environments, it depend on the components used and the scale of deployment.

The pricing for Citrix Workspace is relatively high which is influenced by market competition and the availability of similar products. However, Citrix has been working on reducing license charges, as they include terminal service licenses. Furthermore, if one opts for cloud infrastructure, such as Azure, additional licensing fees may apply.

I rate the product’s pricing a seven out of ten, where one is cheap and ten is expensive.

We use Citrix NetScaler. VMware may offer a similar device. Occasionally, we also utilize a load balancer from a different company. Third-party software integrates well with Citrix Workspace, as it is built to meet specific requirements and can easily integrate with other products.

Citrix has reached a high level of maturity with the introduction of their cloud technology. Although they encourage cloud usage, their on-premises environment still holds value. Additionally, their cloud-based PVS solution offers promising advantages.

Citrix Workspace provides a stable environment for users to access the Citrix build environment. Once modifications are completed, users can easily access it without encountering significant issues within the environment.

Overall, I rate the solution an eight out of ten.

I use the solution in my company to provide virtualized applications to users, especially to remote workforce. The tool provides good data center security, so a lot of operations can be done through Citrix Workspace since it is available like a sandbox. It is basically a robust virtual desktop solution.

The ability to provide virtualized apps and desktops is the most effective or beneficial feature of the product for our company.

The benefits provided to our company by the solution stem from the fact that it saves a lot of time for our IT team when dealing with the provisioning of desktops in our environment. The product also makes our company feel a lot more secure. The product was really secure to use for remote work, especially during the COVID-19 pandemic.

Apart from the areas revolving around virtualized desktops and Citrix NetScaler SDX, the product also offers an overall good user experience, allowing users to take care of the setups of virtualized desktops.

Citrix Workspace needs to improve and offer a better QA. The product has some bugs, making it an area of concern where improvements are required. The product should have some new releases to deal with bugs that would cause downtime. The product should invest in testing processes before new releases.

The setup process needs to be made easy.

The product's licensing costs need to be made cheaper.

I have been using Citrix Workspace for eight years.

It is a stable solution.

It is a very scalable solution.

I have experience with the solution's technical support. I rate the technical support a seven out of ten.

Neutral

The product's initial setup phase is complex.

My company opts for the yearly subscription model to pay towards the licensing costs attached to the solution.

In my company's daily operations, we use the product to provide virtualized desktops to users. The tool eases up the replacement of PCs. It also requires very less physical parts, making it a greener product.

The product helps in the functioning of remote or hybrid work in our company since once it is implemented in the environment, it is much safer to use when compared to VPNs. Users can access the data center with the help of the product since they just get to use the screen, and it is a lot more secure than the offerings from the other solution.

To get the ability of the security aspect of Citrix Workspace to meet the organizational needs, our company needs to put in a bit of effort. It is not an easy solution when it comes to the security aspect.

The automation capabilities of the product that streamlines processes is not an area that is required much since our organization does not deal with a lot of automation involving Citrix Workspace.

I recommend the product to others who plan to use it. Before opting for the product's implementation, one should be aware of their hardware and have really good sizing capabilities.

I rate the product's integration capabilities a seven out of ten, considering it integrates well with other products.

I rate the solution an eight out of ten.

We use the solution for general purposes.

Citrix’s performance is good.

The solution is expensive.

I have been using Citrix Workspace as a partner for five years.

The product is stable.

20 users are using this solution.

The initial setup is very easy.

I recommend the solution.

Overall, I rate the solution a ten out of ten.