Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) Reviews

We're a community interest company. We store all of our data about our clients and the work that we do on Citrix Workspace.

Within our company, there are five people using Citrix Workspace.

The ease of access and the confidentiality and security that it provides is what we like best.

There is no recycle bin, which is a problem. When there are technical issues, sometimes we can't get on the cloud. Obviously, when that happens we are completely lost because we can't access any of our data, but I guess that's a problem that all clouds have.

I have been using Citrix Workspace since April 2012.

We've been using Citrix Workspace for eight years and we've never experienced any serious issues regarding the stability. We're very happy with it.

We've been on the same package since we first started, so I can't really comment on that, but as of yet, we haven't had any issues regarding the scalability.

We've just changed our technical support and they seem to be really good. Our technical support has been good so far.

The initial setup was very straightforward.

We don't have a lot to compare it to, but we certainly think whatever we pay is worthwhile at this point in time. It's very reasonable.

On a scale from one to ten, I would give Citrix Workspace a rating of nine.

I would recommend Citrix Workspace. I would particularly recommend it for a small company like ours. It is exactly what it said it was. From the word go, we've got out of it what we expected. In this day and age, to have that security of knowing that your data is protected is worth its weight in gold. I would happily recommend this solution to somebody, and indeed, I have recommended it in the past to other businesses that I've come in contact with.

I am using Citrix Workspace when I work from home. I use Citrix to remote in.

Since COVID, we are able to work. That is how half the state is functioning right now, is through remoting in through Citrix Workspace.

The most valuable feature is connectivity. The remote connection is the reason we are using this solution.

We have other in-house software that we use to fix our issues.

This solution is resource-intensive, it takes a lot of Bandwidth and a lot of the resources of the server.

In the next release, I would like to see it support dual monitors.

I have been using Citrix Workspace for the last seven months, since March.

We are using the latest version and we just completed an upgrade.

I support the helpdesk and use this solution to remote into other users' PCs to help them with their issues, such as word processing, email issues, and things of that nature.

It's stable, providing you have the bandwidth to run it. Also, it depends on your internet provider.

It's not really glitchy. It's just that if you have the bandwidth to run it.

We have at least 25,000 to 30,000 users using it in this state.

We have directors, we have nurses, and we have doctors. We even have our state schools on it. It's like everybody that works for the state is using it.

It's a scalable solution, I have no issues with it.

I have never had to use technical support.

I have never used another solution. This is the first time we've ever had this situation come up, and the first time that I've ever had to work from home and remote in.

The initial setup was pretty easy. 

All that you have to do is download the Workspace app to your home computer, and you have to load the receiver onto your work computer and connect.

For others who are interested in using this solution, I would say try it, go with it. It's not a bad product. Just make sure that you have the bandwidth to run it, and a decent PC, because it is resource-intensive.

I would rate Citrix Workspace a nine out of ten.

It was used to publish internal resources for our clients.

Our clients were very happy with the technology because they could continue with their work. For example, one of our customers had headquarters and branches. All users in the branches were using Citrix Virtual Apps and they were very happy because they could work from the branches. It helps the company or the environment to centralize all its resources and allows all users from all the branches to reach those resources without needing them in every branch. It saves costs, operations, and maintenance—everything.

It's a very useful solution for on-premise environments because it creates flexibility by serving the resources and providing accessibility to users who are far away.

In addition, when remote users are using the solution it provides security for the organization's intellectual property and data.

The solution provides everything in one integrated platform, which is great for our customers.

Citrix Virtual Apps is the most valuable feature. Many customers use this feature to publish only applications, and not the full desktop. They can publish the internal resource or allow the end-user to reach a site or an application without having the full desktop. That's why they love this feature. It helps them save on resources.

It also provides the flexibility of being used on any device. It makes for a good employee experience because they are able to log in using any device and reach the resource.

We also utilized the centralized policy to apply things to all users or to categorize the users. Once users were categorized we could apply policies based on the categories. It was very helpful. We could allow users in category "A" to reach some of the resources, and allow users in category "B" to reach other resources, based on their requirements. For example, we could block USB for some categories and allow it for other categories.

There is also access control based on device, location, end-user device, or application. This is a good feature because it adds to the flexibility. You can give access based on many factors.

The Endpoint Management solution needs improvement when it comes to mobile device management. For example, they are still not supporting Windows 10 and this feature is required by many customers.

I have used Citrix Virtual Apps and Desktops for about six years. I have done many deployments.

It's stable.

It's also scalable.

We have deployed it to companies that have between 500 and 3,000 employees.

There are people who respond quickly, but others take a long time to solve things. They need to focus on support and to improve support procedures.

The initial setup is "medium," between complex and straightforward. It still depends on an SQL database, and there are many components, compared to other solutions. Other solutions are easier than Citrix.

On average, deployment takes one week.

Our implementation strategy is just to follow the installation guide.

I have worked with VMware Horizon. To be frank, Horizon is easier to use because it's an endpoint solution. Horizon covers everything, one of the main points being that it covers Windows 10 for mobile device management. With Citrix, this does not exist. Many customers who are looking for this feature cannot use Citrix. At the end of the day, the customer is looking for one solution to manage everything: Android, iOS, Windows 10, virtual applications, and virtual desktop.

Just follow the guide.

Our clients used the following for protecting their environment: Citrix Gateway/Single Sign-on; Citrix Secure Browser; Web/URL Filtering; Web App Gateway; Citrix Endpoint Management; Citrix ADC.

I mainly use it for VPN connections to resources like my physical laptop, which is currently in the office, while I'm working remotely. We use it for all the virtual machines.

The goal is to simply give users the possibility to securely connect to their laptops or virtual machines, in some cases.

It's not a cloud solution. We use Virtual Apps and Desktops with Windows 10 in the same way as servers with, for example, Linux systems. There is no dedicated infrastructure.

I'm not a Citrix administrator, I'm just a regular user.

From my perspective, when the COVID pandemic occurred, and the whole company had to work remotely, the users who used this solution had a better feeling that the remote system is stable and reliable, in comparison with a regular VPN connection with a VPN client. The difference with Citrix is that only the things you move on your screen, like the mouse and keyboard keys, are transmitted. In a normal VPN connection, the whole connection to the network resources in the company are transmitted and this costs bandwidth. The Citrix solution is much more convenient for the user.

The most valuable feature is the gateway to a remote connection, to a physical or a virtual PC. Compared to a normal VPN client and connection, the connection via Citrix is more stable and does not consume as much network bandwidth.

I have been using Citrix Virtual Apps and Desktops for about two years, but I am familiar with previous versions like XenServer and XenDesktop. So my overall experience with Citrix goes back about six years.

It is a stable solution. But if we don't have a stable network in the user environment, it is very sensitive to things like that. The user experience when using the solution’s technology remotely depends on network stability. When the network is stable the experience is positive, but when there is some fluctuation of the network speed, Citrix can freeze the screen or mouse at that moment, and this is not good for users.

One of the advantages of Citrix is its automatic reconnection. If a connection is broken for a second or two, Citrix tries to reconnect. And if the loss of connection is less than, say, 15 seconds, the user will have the same moment on his screen as before the connection was lost.

As I review the possibilities of adding a second site or more users, or advantages like multi-screen, I believe this is a scalable solution.

I am familiar with Check Point's VPN and VMware Horizon. These are comparable technologies to Citrix.

At various times I have used the VPN client from Check Point. This solution is a very stable and secure solution.

Citrix is oriented toward web application access with access to VDIs or regular, physical PCs. 

And VMware Horizon is a solution oriented strictly to give access to give to virtual desktops. Citrix is a set of technologies which can be used to access physical and virtual machines, while Horizon is mostly for virtual machines and Check Point is mostly for accessing physical applications and to secure the traffic.

Each vendor, in upcoming versions, adds this or that possibility, so that the products will be similar in terms of their roadmaps.

It's easy. We have a very clear idea of the setup. But from a financial point of view, it's not so easy to deploy it quickly.

This was a kind of PoC, to see what Citirx looks like. After financial considerations and discussions, we decided to stay at this stage for the next year or more.

In terms of our initial setup, from the beginning of COVID pandemic, starting in March of this year, about 50 users have started working with the Citrix connection to their laptops and VDIs, while about 100 users have worked with regular VPN. The Citrix users mainly work with detailed applications which need long connection times. They are IT employees, like me, and a couple of people like the CEO and others from management.

There are two or three technicians who administer it.

Based not only on the cost of Citrix, but additional costs like firewalls, IPS, and other solutions, the total cost of switching users from using normal laptops with VPNs to connection via Citrix were so huge that the CEO of our company decided to postpone the deployment process.

Because we are at the beginning and have started from scratch we are, on the one hand, in a very convenient situation. But on the other hand, we must spend a certain amount of money for infrastructure on things like routers, connections, etc.

Building a real farm of VDIs could improve the work for users, but this is a strategic decision for our company. We are reviewing technologies like VMware Horizon and others. In each case, the cost is high and in the current pandemic/financial situation, our company has decided to postpone plans to move until next year or later.

I would like them to make the licensing easier to understand. Licensing is quite complicated for apps or processors or servers. When you try to adopt a solution, licensing is per bundle. But for a regular user, from a business point of view, there is no strict license: For example, access to VDI will cost X, and that is all. Instead, in each case, there is a license for access costs, while per-server the cost is that, and to another type of server it costs that. No vendor will tell you, "This is the cost per user." In each case, the answer is, "It depends."

My advice would be to be patient. Each solution has its pros and cons.

We use the following in protecting our environment: Citrix Gateway combined with users from Active Directory and RSA tokens, as well as Remote PC Access.

I am able to use the solution from my private laptop, my company laptop, and I don't see any difference. I imagine the behavior should nearly be the same across other devices.

We are in the process of upgrading the product currently. Our primary use case is having it as our main access for all our employees to be able to connect to our work environment. All applications are available through that access point.  

The most valuable feature in Citrix is really just the desktop. The desktop part is what we are using right now for our client access. So just the use we have for the remote access, in general, is the most useful for us at this time.  

I think Citrix Workspace is doing a good job for us. No complaints. If there was an improvement to make on the Workspace product, it would have to do with the communication components. Zoom, Teams, and Salon are not working well within the virtual desktop. So doing something to get the product to allow the video conferencing applications to function better would be the most important.  

We have been using a Citrix setup for a long time. I would say 15 years.  

Workspace is quite stable. There has been no notable downtime.  

It easy to add applications to Workspace and to expand usage.  

We are using private companies to help us with the support of the product. We are not using Citrix for support. The support we have is good.  

I did look into information about the workspace from VMware. With the VMware workspaces, there were not any specific pain points. We were just researching the products and features for comparison.  

What I would say to people looking at Citrix Workspace as a solution is to do thorough testing for all applications. In our case, this should have included video conferencing applications. It was something we did not look at specifically probably because it was working well with everything else.  

On a scale from one to ten where one is the worst and ten is the best, I would rate Citrix Workspace as an eight of ten.  

The main focus of Citrix Virtual Apps and Desktop is remote access, mobility, and speed of deployment. 

Our most important use case is remote access. We had to deal with a lot of complaints from our users that were really difficult to troubleshoot. 90 percent of the issues were related to the local connection with the Internet and traffic problems with the ISP, which were not related to Citrix nor our infrastructure. This was difficult to troubleshoot. Since we have had Citrix Director implemented, every session looks crystal clear on the platform. We know exactly what each one of our 7,000 users is doing with the platform and how their sessions are performing. It has helped us to give better support and recommendations to our employees regarding the use of the product and their requirements for their welcome networks and Internet access. It has been a huge improvement for our Internet service.

Our organization has the following protecting its environment:

• Citrix Gateway/Single Sign-on (SSO)
• Remote PC Access and Remote Desktop Access
• Web/URL Filtering
• Contextual Access
• Citrix Endpoint Management
• Citrix ADC
• Citrix SD-WAN.

We are mostly an on-premise customer. Most of the visibility that we need, it is inside our network.

Citrix is a key solution for our business continuity plan/strategy. We are using it for remote access for every single employee, business partner, and service provider. Citrix is used for anyone working with Banco Galicia. One of the most interesting examples is what happened with this pandemic. At this moment, 95 percent of our employees are using Citrix as the only tool to do their job. That's it. It is as simple as it sounds. 

There is no difference between being at the office or home when using the solution’s technology remotely. You can't even feel the difference.

The solution provides the flexibility of being used on any device. We designed this solution with Citrix and our local partner, and one of the main aspects of the project was the ability to use it everywhere and with any device that you want. That was one of the requirements. We encourage the use of corporate-owned devices, but if you prefer your personal devices more than the corporate provided ones, then we make sure that you can use it safely without putting our business and infrastructure at risk. This is a really good solution from a bring-your-own-device perspective.

Our organization supports Zero Trust as a security strategy. In the last three to four years, Citrix has made huge improvements so we can have all its features on the same solution. Even with the simplest Citrix deployment, you have all its features available without additional products so you can provide safe access to your apps and infrastructure.

We have some protections for location-based access on our network delimiter. Our business is 99 percent locally in Argentina, so we have different policies on our network access. Then, we are evolving our deployment of interpretation and analysis from Citrix based on the software that you have installed, device that you using, and different policies.

XenApp is a really good product. The user experience is awesome. The security features that it has are invaluable for a customer like us. Because we are highly regulated, we need to operate in a highly secure environment. 

We love Citrix SD-WAN and have it fully deployed on all of our network and branches.

We saw a huge improvement when we implemented Citrix Director. We have full visibility of our users' traffic, from their houses to our data center. This solution has provided a huge advantage with visibility.

The solution provides everything in one integrated platform. When it comes to monitoring their solution, it is really easy. We have all the information in one place so we can have the right information at the right moment. We can be proactive when it comes to dealing with performance, maintenance, and security issues. 

The product advances really fast. For some customers, we need better backwards compatibility. 

For products that we still have to use some legacy software, the virtualization of applications works okay, but sometimes it requires some additional effort from our team to make it work.

For more than 10 years.

The stability is good. It is one of the most important aspects that we took into account when we decided that Citrix would be our platform for mobile access and remote access. The platform is completely stable.

We have done a lot of integrations using different applications and vendors with Citrix. Everything is well-documented. All integrations have been tested, and we have proof that they work. You feel confident when you move forward. An example is that four months ago we had our Citrix solution sized for 2,000 employees. Since the pandemic exploded, we were able to scale up to 7,000 users in 48 hours. If that is not simplicity, I don't know how to define it.

From an administration point of view, everything looks simple, consistent, and seems to have been designed to provide the same type of user experience that we are providing to our users. However, you have the same kind of feeling when you have to perform all the administration of the suite. It's very simple to use it and perform all the maintenance and monitoring activities. We have only two administrators for 7,000 users. This means that it's not that simple because it does require skill, but the experience is good and everything looks simple on the platform.

We have always had support from the Citrix working team as well as the business partner working with us here in Argentina. The Citrix people and their partners have a good skill level. Every project that we start with them, we always can move at a good speed because everybody knows what they're doing.

Previously, we used a combination between regular VPN access plus Citrix. Then, we decided to remove the standard VPN product and move ahead with the Citrix's solution.

The initial setup was straightforward and easy. 

It is well-documented on the Citrix support side. All the official documentation is accurate.

Our deployment never ends. We have been working with Citrix for more than 10 years, so we are always deploying new things.

We have seen ROI using Citrix from time savings, employee satisfaction, and security. 

The Citrix licensing scheme is really straightforward and simple. It doesn't have hidden costs. You get what you pay for. It is easy to understand what is on the product, so it's simple to get a clear idea of how much it costs. Licensing is not an issue. 

We evaluated Cisco, Fortinet, and Check Point. The main differences between these products and Citrix were the user experience, ease of deployment, and end-to-end solution. With other products, when you try to enforce your security policies, the experience turns difficult and messy for the end user. With Citrix, when you deploy your solution from day zero, you can focus right away on delivering a good experience for your end users, customers, or business partners. You can be also focused on security, which is one of the key topics that IT professionals must focus on.

We use products from other vendors to provide intelligent analytics for proactive detection of malicious user behaviors.

Once you give it to your internal customers or your employees, it won't be easy for you to take it away. Therefore, training is one of the most important things. It's really important to have all your team trained and certified on your products before starting a deployment. 

Security is the key to everything right now. With Citrix, you don't have to focus only on delivering virtual apps on your desktops or remote access because there is no trade-off between user experience and security or speed of deployment and security. 

We have been doing a deep dive with things related to endpoint analysis and security policies, but we haven't taken a look at the analytics part.

I would rate this solution as a nine (out of 10).

We offer our Citrix platform to all faculty, staff, and students at the university. We are a university on eight campuses throughout the state with about 130,000 potential users. We have the capability to offer any applications that we're licensed for and that fit well, being virtualized on that platform, to everybody. We offer it to everybody, but not everyone shows up.

We have special use cases where we're using the same physical infrastructure, but have carved up specialty virtual apps, desktops, and networks, for certain pockets of the university. We offer them to the School of Medicine, our Dentistry School, and to the university Online Program, where we have certain faculty that teach their courses exclusively online. We have to customize desktops for those particular fields of study, or for faculties that want to teach in via online learning. 

In addition, for the School of Medicine and Dentistry, we do all of our clinical offerings. Anytime that we can virtualize a clinical offering and extend that beyond the brick and mortar part of the university, we do that. So that also applies to our Speech and Hearing Sciences. We train all of our future audiologists on the virtual platform. And it goes for Optometry.

We also offer assistance to our on-campus health center.

Another use case is that we offer the employees like me, people we call our "staff employees" of whom there are about 5,000, the ability to support their other IT infrastructure environments remotely. We have a special network that we've isolated for security purposes and streamlined for certain types of special research projects.

We also have a global network operations team because the university runs something called the Internet2. That's important. We give the folks who support Internet2 the tools, virtualized through our Citrix environment, so that they can work from home and support that in a secured manner.

We have Citrix Gateway but we don't have Single Sign-on. We have a lot of the Remote PCs, which has naturally been beneficial in dealing with the surge in usage due to COVID. We don't have Citrix Secure Browser deployed in production, but it is in test. We have Web/URL Filtering on the NetScaler. We also use the Web App Gateway and Citrix ADC. We deploy a two-factor authentication environment, on the security side. So we definitely force a second-level authentication. We have that integrated with a product called Duo.

It's deployed as a hybrid model. At the university, we have contracts with all of the big three cloud providers. It's our intention to be able to extend workload to all of them: AWS, Azure, and Google Cloud Platform.

The user experience when using the solution's technology remotely is definitely superior to our VPN and/or Windows Remote Desktop. It's a much better user experience for those folks.

The solution provides the flexibility of being used on any device. That allows the employees to be truly mobile in their remote work environments. They don't have to worry about running back to their physical homes to get on a laptop. They can use their phones if they need to. They can just be connected at all times.

The solution provides intelligent analytics for proactive detection of malicious user behavior. To some extent, we do have that on the Netscaler. We have analytics constantly collecting information and setting the alerts for deviations that we would see in our network traffic patterns. It has helped us to detect breaches before damage was done. 

Once it's fully deployed, I believe the solution's automated analytics will help us to detect serious performance issues. We are not there yet.

The Citrix solution also provides everything in one integrated platform. We haven't found the need, yet, to go out and buy another product to help us in that space. There is still depth that we need to explore with the existing product line. In terms of the value this brings, while user experience is something that is quantitatively hard to express, certainly our university is touted for being very forward-thinking and for its advancements, compared to other universities. That's especially true in our particular state as it relates to the flexibility in offering our solutions remotely. I don't know anybody else that does that.

We certainly get more bang for the buck with the XenApp environment because we can really stretch that platform to many. It's a low cost when you look at the number of users that we get to access our Citrix XenApp-published desktop and individual applications. Citrix doesn't really even talk about XenApp anymore. They are marketing everything under the XenDesktop piece of the product line. Traditionally, XenApp was just anything that was a server-based OS, and Desktop was anything that was a desktop-based OS. We do both here at the University. We just have more workload on a server-based OS environment than we do on desktop OS. There are ebbs and flows. We used to not have very many virtualized desktop OS deployments, before COVID. We've had to do a whole lot more of that in the last few months. So for us, XenApp is number one, and Desktop is number two. 

The other product that has really helped us quite a bit is that we have a Citrix NetScaler. They now call that ADC. That is our hardware appliance, the physical appliance that sits on the perimeter of our network. It acts as a firewall, router, and load balancer. That's where we can add the extra pieces of security. That's how we're able to use the same physical infrastructure to deliver virtual apps and desktops to everyone at the university and, at the same time, do more specialty, secure network offerings for our School of Medicine and researchers.

There is room for improvement on the hypervisor side, providing better integration between the hypervisor and the product line. I suspect that they haven't put the work into that because of the move to the cloud. They want everything to be cloud-hosted. But for folks like us, who will always be a hybrid model, that's of some concern.

I've been using this Citrix solution since 2000.

We're very stable. We have a 98.9 percent uptime. We operate with just a little, rolling outage window that we'll use once a month for patching and the like. We're never, ever fully down, which is really crazy when you think about it.

It scales very well, but it can be expensive. We've been able to scale the environment quite nicely by using the Citrix Remote PC. I can't say enough about that. And because that relies on utilizing your existing hardware resources, and making those available as a part of your Citrix farm — with a second level of authentication and security pieces around it — we added some 4,000 workstations without an additional overhead or cost. That has been key for us through the COVID pandemic.

In our environment we have about 20,000 people who use it regularly.

Citrix technical support is average. It's not below average; it's not spectacular. If you stay with it, you can escalate your issues and eventually get to a design engineer, if you need to. We've had to do that and have been successful with it.

I have supported Microsoft, using regular Windows Virtual Desktop and things like that. Those solutions can definitely serve some basic purposes, but when you want to do something more complex and you want to offer it for the whole enterprise, you want the extra bells and whistles and features that you get from the Citrix product.

The initial setup is straightforward. Because I've been doing this for so long, I have been able to build on my prior knowledge. But the documentation that exists is, for the most part, well done. For some of the more complex pieces, they have, just lately, missed some key pieces that we've had to have escalated to higher engineers on the inside. But, when escalated and when we finally get the right team of people on the line, we've been able to progress and move through those issues.

I wasn't here for the initial deployment. Since I've been here, the rebuilds that we've been able to complete have been done in about six weeks.

In terms of our implementation strategy for the rebuilds, we knew that we needed to keep a hybrid model. We first looked at the options for design of that hybrid model. Most of my concerns centered around two-factor authentication and being able to keep that. That was something we weren't willing to let go or bargain with. It created a little bit of challenge for us because Citrix offers a form of two-factor authentication, their Duo product in the Citrix cloud, but that would be a different two-factor authentication. The last thing we wanted for our 130,000 students was to be confused about which Duo environment they were required to log in to. We needed all of ours to be on-prem and we worked with Citrix to design that strategy, so that everything would first filter through our on-prem points of authentication. That was key in strategizing how we would do our new build or deployment.

I believe we have seen ROI from using Citrix. It's been around at the university now for going on 12 years. That's a long time, at a university, to constantly keep shelling out dollars. But the ease of use and the flexibility that it offers to our entire university, and having the ability to do really forward-looking designs and offerings with special use cases around HIPAA in medicine and research, makes it well worth the money.

You need to know your workloads very well. And that isn't something that you just know. So you should probably buy small, really small — smaller than you ever thought — and see what your workloads look like, and then grow into it. That's the key when it comes to sizing or implementations. Vendors generally want to come in and oversell you. They want to license you to the max for your number of projected users. That's really not necessary for a product like Citrix.

The biggest lesson I've learned from using the solution is to start small and find a small success story with the particular use case. Then let that success speak for itself. The way that my team operated is that we had the core service offering to all 130,000 faculty, staff, and students. And then we started slowly coming along and doing these customized service offerings within the university for specialty areas. Once a particular group sees a successful deployment or operation, it just spreads. Today, we have many more use cases that are waiting to be onboarded to our platform. I don't have to go soliciting for that. The work and the experience speak for themselves.

A lot of people who are just starting out with Citrix go straight to the cloud product. If it's your first introduction to the Citrix product family, that is the way to go. If you believe you have any use cases that will not likely move to the cloud — generally, those are some of your protected workflows — you can still give the product a try. Remember that the hybrid model is probably the most commonly used model that's out there today with this product family.

For a remote solution and connectivity I think it's the best that there is on the market compared to the other two, big, competing products. It's definitely superior so I would give it a nine out of 10.

The product is basically basically, it's a virtual asset and desktop to provide the applications and the desktop to the users. And if I compare with this one, it is it has more feature. If you compare to the pricing and I think it is little bit faster than the Horizon PDI.

The most feature is the Citrix policies. We can easily manage, and it is integrated with the active directory as well. These are very important because we can easily maintain maintain the user's profiles and all these things. Apart from that, the IC protocol if we compare with the horizon. So it is little bit faster than if we are working with if if we are comparing with the horizon,

The licenses are very costly.

I have been using Citrix Workspace for 15 years.

I rate the solution’s stability an eight out of ten.

The on-prem environment is more scalable than cloud environment.

I rate the solution’s scalability an eight out of ten.

The technical support is not good. Earlier, every time when we call, they provide end to end solution and with the proper documentation, but now the the support is not good. The response time is very poor. They take around four to five days to solve the issue. In between, we find the solution from the Google.

Neutral

Citrix Workspace offers several advantages over Horizon. It's a newer product with robust policy integration capabilities. Citrix Workspace integrates with IT directories and offers a Citrix profile solution. While Horizon may be suitable for small environments, Citrix Workspace is better suited for larger environments with a higher number of users.

The deployment process is simple. It offers a variety of components tailored to diverse needs. Its flexibility allows us to select and use components accordingly. Installation and configuration are straightforward, in smaller environments whereas in larger environments, it depend on the components used and the scale of deployment.

The pricing for Citrix Workspace is relatively high which is influenced by market competition and the availability of similar products. However, Citrix has been working on reducing license charges, as they include terminal service licenses. Furthermore, if one opts for cloud infrastructure, such as Azure, additional licensing fees may apply.

I rate the product’s pricing a seven out of ten, where one is cheap and ten is expensive.

We use Citrix NetScaler. VMware may offer a similar device. Occasionally, we also utilize a load balancer from a different company. Third-party software integrates well with Citrix Workspace, as it is built to meet specific requirements and can easily integrate with other products.

Citrix has reached a high level of maturity with the introduction of their cloud technology. Although they encourage cloud usage, their on-premises environment still holds value. Additionally, their cloud-based PVS solution offers promising advantages.

Citrix Workspace provides a stable environment for users to access the Citrix build environment. Once modifications are completed, users can easily access it without encountering significant issues within the environment.

Overall, I rate the solution an eight out of ten.