IT at a manufacturing company with 201-500 employees
Real User
Has good technical support, offers very good performance, and scales well
Pros and Cons
  • "We've found the technical support to be helpful and responsive."
  • "Older versions are complex to configure and implement."

What is our primary use case?

The solution is primarily used to connect users to the internet. It's the main product we use for this purpose.

What is most valuable?

The performance is very good. 

The solution has proven to be quite stable over the years. It's one of its most valuable aspects.

The scalability is very good.

We've found the technical support to be helpful and responsive.

What needs improvement?

If it was even more stable, that would be ideal. The stability is good, however, it's always something that can be improved upon. 

Older versions are complex to configure and implement.

The pricing of the product is quite high compared to other solutions.

For how long have I used the solution?

I started using Cisco in 2012. I've been using it for a long time. It's been about nine years or so at this point.

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Cisco Wireless
May 2024
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What do I think about the stability of the solution?

We've found the stability to be very reliable. It doesn't crash or freeze. There are no bugs or glitches. It's very good overall. 

What do I think about the scalability of the solution?

You can scale the product easily. If a company needs to expand it, it can do so. It's not a problem.

More than 100 users are using it in our organization.

I'm not sure if we have plans to continue to use it or not. That's more of a management decision. However, I would be happy to keep using Cisco, as it is a very good product.

How are customer service and support?

I've reached out to technical support in the past. The service is good. I'd say that the response time is fast, and the support is professional. We've been quite happy with the level of service we are provided.

Which solution did I use previously and why did I switch?

I also have experience with Ruckus, Ubiquiti, and Huawei wireless solutions.

How was the initial setup?

The older product has an installation that is complex, and not easy to configure. This is the disadvantage of older Cisco products. It's possible that they've sorted this out and newer versions are much easier to configure. The wireless controller on older devices is just very difficult. With the older versions, you need to tag some columns, for example. It's just a more complex process.

I was not the person who originally configured the solution and therefore can't speak to how long the deployment actually took.

What's my experience with pricing, setup cost, and licensing?

The solution is quite expensive. It doesn't offer the best pricing on the market. There are cheaper options.

What other advice do I have?

We are customers and end-users. We use it in our organization. We don't have a business relationship with Cisco.

We are using the latest version of the solution. We are using an older version. I do not have the version number on hand.

On a scale from one to ten, I would rate this product at a nine. It's very reliable and we've been very happy with its overall capabilities so far. It does not disappoint.

I'd recommend the solution to other organizations.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Assistant Manager ICT at Fauji Foods Limited
Real User
Their manageability is very good

What is our primary use case?

I have Cisco routers, switches, firewalls and wireless access points installed on my corporate network.

How has it helped my organization?

They are good, but my observation is that their signal strength and range is not that good. But their manageability is very good.

What is most valuable?

Manageability.

What needs improvement?

Signal strength and range.

For how long have I used the solution?

More than five years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Cisco Wireless
May 2024
Learn what your peers think about Cisco Wireless. Get advice and tips from experienced pros sharing their opinions. Updated: May 2024.
770,458 professionals have used our research since 2012.
Network and Security Team at a energy/utilities company with 201-500 employees
Real User
Easy setup but it's complicated to integrate a network access control with authentication with an ISE engine
Pros and Cons
  • "The initial setup was quite easy. We have a very good relationship with our integrator and our integrator has a good relationship with Cisco. The integrator that installs Cisco is quite knowledgeable about the technology. They are trained and have a good relationship with their tech. We cannot be experts in each domain and we have to be supported by an integrator."
  • "When you integrate a network access control with authentication with an ISE engine it's really complicated to put in place."

What is our primary use case?

We have an ISE solution, WiFi controller, Access Points, and a wifi controller. We have to integrate all of these components with each other and we do that with Cisco's solution and a local Cisco partner. The performance is better than before. We had an issue with the phone wifi but no other real issues. It fully integrates with ISE. 

How has it helped my organization?

We work in energy so we manage electric networks and gas networks. Someone had to move across the building and keep contact with the operator onsite for when there is an issue with the network so, for us sometimes it is a problem with gas. It's really important for us to stay connected with phone wifi. We have to study a lot of scenarios because if we have a data center on a remote site and if we lose the connection to the data center the telephone and the wifi has to continue to work. We connect to Cisco wifi and we're able to solve the issue. Even in emergencies, we can respond to a customer's needs. 

What needs improvement?

When you integrate a network access control with authentication with an ISE engine it's really complicated to put in place. Even if you're only using Cisco products you have a new algorithm and you have old material. For us, it's complicated because we have to maintain old parts or devices. We purchase new devices and we maintain several SSID which is not really recommended by Cisco. They prefer to have one and to dispatch based on the condition.

What do I think about the stability of the solution?

It's stable. Although we have had an issue but it's not related to Cisco technology. It's to do with the position of the access points. They move it and it's good. They don't like to see a box so they move it which is an issue. 

How was the initial setup?

The initial setup was quite easy. We have a very good relationship with our integrator and our integrator has a good relationship with Cisco. The integrator that installs Cisco is quite knowledgeable about the technology. They are trained and have a good relationship with their tech. We cannot be experts in each domain and we have to be supported by an integrator.

What other advice do I have?

I would rate it a seven out of ten and I would recommend this solution. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Integration Manager at Newcom
MSP
It provides coverage for the whole factory
Pros and Cons
  • "Cisco Wireless is scalable."
  • "The price of Cisco Wireless could be lower."

What is our primary use case?

Our client is a manufacturer that uses Cisco Wireless to provide WiFi coverage for the entire factory. 

For how long have I used the solution?

We implemented Cisco Wireless two years ago.

What do I think about the stability of the solution?

Cisco Wireless is stable.

What do I think about the scalability of the solution?

Cisco Wireless is scalable.

How was the initial setup?

Setting up Cisco Wireless isn't easy, but it's not that difficult, either.

What's my experience with pricing, setup cost, and licensing?

The price of Cisco Wireless could be lower.

What other advice do I have?

I rate Cisco Wireless eight out of 10. However, I wouldn't typically recommend Cisco Wireless. In this case, the clients had to implement Cisco to meet a corporate standard. If someone asked me to suggest a good WiFi solution, I would say Ruckus.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer:
PeerSpot user
Technical Operations Manager at a media company with 201-500 employees
Real User
Simple implementation, high availability, and suitable for all business sizes
Pros and Cons
  • "From my experience, I have found Cisco Wireless to be scalable."

    What is our primary use case?

    I am using Cisco Wireless for wireless networking in an office.

    For how long have I used the solution?

    I have been using Cisco Wireless for approximately 10 years.

    What do I think about the stability of the solution?

    Cisco Wireless is a stable solution.

    What do I think about the scalability of the solution?

    From my experience, I have found Cisco Wireless to be scalable.

    The solution is good for all business sizes.

    How are customer service and support?

    We did not have any problems with the technical support.

    How was the initial setup?

    The initial setup is not complicated, it is simple.

    What's my experience with pricing, setup cost, and licensing?

    The price of Cisco Wireless could be adjusted down, it is a bit expensive. The solution is worth it for the name and the brand. However, there are more products now in the market that give you the same quality, but at a cheaper price.

    What other advice do I have?

    Cisco Wireless is one of the top solutions in the market, I would recommend them.

    I rate Cisco Wireless an eight out of ten.

    Disclosure: My company has a business relationship with this vendor other than being a customer: partner
    PeerSpot user
    Lead Presales at a tech services company with 1-10 employees
    Real User
    Overall good features, highly stable, and scalable
    Pros and Cons
    • "Cisco Wireless is highly stable."
    • "The installation is very tiring and painful, the process could be easier."

    What is our primary use case?

    Cisco Wireless can be used for a wireless solution anywhere you require. 

    Cisco wireless plus, Cisco routers, or Cisco switches,  when combining them together they work very well. Some of the controller features are available now in the Cisco switches and routers. Most companies have Cisco as their backbone infrastructure and if you have Cisco solutions already in place, you should continue with Cisco.

    What is most valuable?

    Overall good featured product.

    For how long have I used the solution?

    I have been using Cisco Wireless for more than one year.

    What do I think about the stability of the solution?

    Cisco Wireless is highly stable.

    What do I think about the scalability of the solution?

    The scalability of Cisco Wireless is good.

    We have approximately 300 users using the solution.

    How was the initial setup?

    The installation is very tiring and painful, the process could be easier.

    We have completed the installation of eight access point routers in three days, and this was because of some issues with the infrastructure. We had a customer that had 10 access points and the controller was there. It was simple, it was only a one-day process to put it in, connect with the controller, and it is configured.

    Other solutions, such as Oracle and Aruba, tend to be less complicated.

    What about the implementation team?

    We have two people that are required at a minimum to do the implementation and maintenance of the solution.

    What's my experience with pricing, setup cost, and licensing?

    There are annual subscriptions to use this solution. I have not been able to understand the licensing of Cisco. Some of the Cisco executives were not able to understand them either. When you first start out the price is zero but when it comes to a time of renewal you have to pay. 

    I cannot say the solution should be cheaper because it has a good price point. It is not that they are very expensive, but compared to other solutions available in the market they are expensive. However, they are premium products that make the price suitable for what benefits you receive.

    Which other solutions did I evaluate?

    I have evaluated Oracle and Aruba solutions.

    What other advice do I have?

    I would recommend this solution to others.

    I rate Cisco Wireless an eight out of ten.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    ICT Diensthoofd - Head of ICT at a healthcare company with 501-1,000 employees
    Real User
    A stable wireless networking solution with good capacity and security
    Pros and Cons
    • "The capacity, security, downloading, and exporting data are all very good. It's user-friendly, but if I look at Meraki versus normal Cisco equipment, then I think that Meraki will be much more user-friendly."
    • "The price could be better. The configuration is also complex. It would be better if there's an NEC solution. That's one of the things we really want to have. It should also be as fast as possible."

    What is our primary use case?

    We use it for all kinds of equipment including, laptops, mobile devices, and guest access. We are just using the basic features and just the wireless connection.

    How has it helped my organization?

    If I take it away, that would be a nightmare because we have a lot of devices working through wireless.

    What is most valuable?

    The capacity, security, downloading, and exporting data are all very good. It's user-friendly, but if I look at Meraki versus normal Cisco equipment, then I think that Meraki will be much more user-friendly.

    What needs improvement?

    The price could be better. The configuration is also complex. It would be better if there's an NEC solution. That's one of the things we really want to have. It should also be as fast as possible.

    For how long have I used the solution?

    I have been using Cisco Wireless for a couple of years.

    What do I think about the stability of the solution?

    It's stable, but it's expensive.

    How are customer service and technical support?

    We got in touch with technical support once, and that was good.

    How was the initial setup?

    The initial setup is complex. We currently have a complex configuration.

    What's my experience with pricing, setup cost, and licensing?

    It's expensive. The pricing is an obstacle.

    What other advice do I have?

    I would advise new users not to underestimate the complexity of the configuration.

    On a scale from one to ten, I would give Cisco Wireless an eight.

    Which deployment model are you using for this solution?

    Private Cloud
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Solution Manager, Network at a tech services company with 11-50 employees
    Real User
    Simple and easy to configure but quite pricey
    Pros and Cons
    • "It's very easy to configure the access points."
    • "The reporting of the product could be improved. When I needed to troubleshoot, I couldn't get sufficient information from the controller."

    What is our primary use case?

    We primarily use the solution for wireless services. We use it for wireless LAN.

    What is most valuable?

    The simplicity is the solution's most valuable aspect.

    It's very easy to configure the access points.

    The solution is scalable.

    The solution is stable.

    The initial implementation is pretty straightforward.

    What needs improvement?

    The pricing is a bit high. It could be less expensive. If they could work to lessen the cost, it would be helpful.

    The reporting of the product could be improved. When I needed to troubleshoot, I couldn't get sufficient information from the controller.

    It would be useful if they could add in features like AI for easier troubleshooting.

    For how long have I used the solution?

    I used this product at my previous company. It's been seven or eight years. However, I do not work there anymore.

    What do I think about the stability of the solution?

    After using it for eight years, I can vouch for its stability. There are no bugs or glitches. It doesn't crash or freeze. It's very reliable in terms of performance. 

    What do I think about the scalability of the solution?

    The scalability is okay. It's more or less affected by the infrastructure design as it is based on coverage. When we need to expand coverage, we will have to just add more.

    How are customer service and technical support?

    Technical support was okay in general. However, I had one negative experience doing a proof of concept with Cisco Malaysia for a Cisco ISE product. Their engineer wasn't a master of the product. It seemed the help they gave to us wasn't that knowledgeable. 

    Which solution did I use previously and why did I switch?

    I also have experience with Aruba and Ruckus.

    How was the initial setup?

    The initial setup wasn't overly complex or difficult. It was pretty straightforward. Back then we were using the Cisco Network as well - both wired and wireless. The configuration was quite simple.

    What's my experience with pricing, setup cost, and licensing?

    The cost of the product is rather high. It's one of the downsides.

    What other advice do I have?

    We're were just a customer and an end-user. I don't have a business relationship with Cisco at this time.

    I'd rate the solution at a seven out of ten. I'd rate it higher if it was more reasonable in terms of pricing and if the reporting was better.

    If a company would like to implement this product, they must make sure the pricing doesn't bother them and that they buy enough devices in order to ensure proper coverage for their needs. 

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
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