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Technica8dcf - PeerSpot reviewer
Technical Account Manager at a comms service provider with 10,001+ employees
Real User
Easy to use but the configuration interface could be easier
Pros and Cons
  • "You need to learn the technology but after that the setup is easy."
  • "The configuration interface could be easier. They should make roaming easier and should fix it so that when you cross a building you can keep the signal."

What is our primary use case?

It's very useful in terms of mobility. Before this solution you would have to find a product to connect to and to have a security ICU. Now it's much easier with personal customization.

What is most valuable?

Ease of use is the most valuable feature. 

What needs improvement?

The configuration interface could be easier. They should make roaming easier and should fix it so that when you cross a building you can keep the signal.

What do I think about the scalability of the solution?

It has very good scalability. 

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How are customer service and support?

I would rate their technical support a seven out of ten because the solution's support can always use improvement. 

Which solution did I use previously and why did I switch?

We previously used Aruba. Their technique is the same but it's easier with Cisco.

How was the initial setup?

You need to learn the technology but after that the setup is easy.

What other advice do I have?

I would rate it a seven out of ten. It's good but it's not a ten because there are some specific technicalities they can improve on. I would recommend using this technology. 

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner.
PeerSpot user
Responsi5dd1 - PeerSpot reviewer
Network and Security Team at a energy/utilities company with 201-500 employees
Real User
Easy setup but it's complicated to integrate a network access control with authentication with an ISE engine
Pros and Cons
  • "The initial setup was quite easy. We have a very good relationship with our integrator and our integrator has a good relationship with Cisco. The integrator that installs Cisco is quite knowledgeable about the technology. They are trained and have a good relationship with their tech. We cannot be experts in each domain and we have to be supported by an integrator."
  • "When you integrate a network access control with authentication with an ISE engine it's really complicated to put in place."

What is our primary use case?

We have an ISE solution, WiFi controller, Access Points, and a wifi controller. We have to integrate all of these components with each other and we do that with Cisco's solution and a local Cisco partner. The performance is better than before. We had an issue with the phone wifi but no other real issues. It fully integrates with ISE. 

How has it helped my organization?

We work in energy so we manage electric networks and gas networks. Someone had to move across the building and keep contact with the operator onsite for when there is an issue with the network so, for us sometimes it is a problem with gas. It's really important for us to stay connected with phone wifi. We have to study a lot of scenarios because if we have a data center on a remote site and if we lose the connection to the data center the telephone and the wifi has to continue to work. We connect to Cisco wifi and we're able to solve the issue. Even in emergencies, we can respond to a customer's needs. 

What needs improvement?

When you integrate a network access control with authentication with an ISE engine it's really complicated to put in place. Even if you're only using Cisco products you have a new algorithm and you have old material. For us, it's complicated because we have to maintain old parts or devices. We purchase new devices and we maintain several SSID which is not really recommended by Cisco. They prefer to have one and to dispatch based on the condition.

What do I think about the stability of the solution?

It's stable. Although we have had an issue but it's not related to Cisco technology. It's to do with the position of the access points. They move it and it's good. They don't like to see a box so they move it which is an issue. 

How was the initial setup?

The initial setup was quite easy. We have a very good relationship with our integrator and our integrator has a good relationship with Cisco. The integrator that installs Cisco is quite knowledgeable about the technology. They are trained and have a good relationship with their tech. We cannot be experts in each domain and we have to be supported by an integrator.

What other advice do I have?

I would rate it a seven out of ten and I would recommend this solution. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Cisco Wireless
August 2025
Learn what your peers think about Cisco Wireless. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
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Professional Services Manager at DESTEK Bilgisayar ve İletisim Hizmetleri Tic. A.S.
Consultant
It's a bit expensive but it's professional and works properly
Pros and Cons
    • "No product can be a ten out of ten and there are some security issues."

    How has it helped my organization?

    It's cloud-based. We only work with on-premise devices and usually the prices are good for our customers. 

    What is most valuable?

    The license and prices are great. 

    How are customer service and technical support?

    Their technical support is very good and important. 

    How was the initial setup?

    The initial setup is basic and simple. 

    What about the implementation team?

    I implemented myself. 

    What's my experience with pricing, setup cost, and licensing?

    It's a bit expensive but it's professional and works properly. 

    What other advice do I have?

    I would rate it a nine out of ten. No product can be a ten out of ten and there are some security issues. 

    Disclosure: My company has a business relationship with this vendor other than being a customer. Partner.
    PeerSpot user
    Senior Operation Manager at ATG Systems
    Real User
    Has easy digital effects, it's easy to use, and has good stability but their technical support can take too long to resolve issues
    Pros and Cons
    • "Cisco Wireless is mostly stable with a low downrate and the signal rate is good. It is also easy to use."
    • "One of our customers complained about the ripple, that some of the data was incorrect. We opened a ticket and brought it to their attention that maybe some of the data was not correct. As of now, it has been two months since we opened the ticket and the issue still hasn't been resolved."

    What is our primary use case?

    Most of our clients are in the office or on campus and they don't like to use cables so they use Wireless. We are partners with Cisco and our customers ask us which kind of product to use, we also have access to Cisco Advisor so we advise our clients to use Cisco Wireless. 

    How has it helped my organization?

    We also use a Cisco AP in our office and it is more secure than other devices so the accretion system is stronger than others.

    What is most valuable?

    Cisco Wireless is mostly stable with a low downrate and the signal rate is good. It is also easy to use. 

    What needs improvement?

    One of our customers complained about the ripple, that some of the data was incorrect. We opened a ticket and brought it to their attention that maybe some of the data was not correct. As of now, it has been two months since we opened the ticket and the issue still hasn't been resolved. 

    What do I think about the stability of the solution?

    It is stable. 

    What do I think about the scalability of the solution?

    It is scalable. We can easily upgrade. We have around fifty users and we require two engineers for maintenance. It's used on a daily basis.

    Our clients on the university campus have a plan to increase their users.

    How are customer service and technical support?

    Their technical support is okay. It depends on the issue that you're experiencing. Sometimes they take too long. 

    How was the initial setup?

    The initial setup is not complex. 

    Which other solutions did I evaluate?

    We also looked at Rocket Software. 

    What other advice do I have?

    I would advise someone considering this product to use it. 

    I would rate this solution an eight out of ten because it has easy digital effects, it's easy to use and, has good stability. 

    Disclosure: My company has a business relationship with this vendor other than being a customer. Partner.
    PeerSpot user
    PeerSpot user
    Owner at JOAT
    Real User
    The devices and licensing aren't worth the cost and the range of APs are mediocre at best

    What is our primary use case?

    A small office at the time that needed the ability to host network services that changed daily.

    How has it helped my organization?

    • Overall cost per unit including licensing was too high for the value.
    • The range of the APs was not excellent but mediocre at best. 

    What is most valuable?

    The ability to control any device from the cloud.

    What needs improvement?

    Significantly reduce the licensing fees.

    For how long have I used the solution?

    One to three years.

    Which solution did I use previously and why did I switch?

    Checking out alternatives right now.

    What's my experience with pricing, setup cost, and licensing?

    Don't use Cisco Meraki. While pretty, the devices and licensing aren't worth the cost.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    it_user998373 - PeerSpot reviewer
    President/Owner at RDC Networks
    Real User
    Advanced security category blocking is a great way to secure what people are doing and seeing

    What is our primary use case?

    We implement this in the hospitality industry and need to control internal secure LAN/Wi-Fi users and offer external Wi-Fi to our customers while keeping the system secure. This product allows us to do that.

    How has it helped my organization?

    Cisco Meraki is easy to use, and the mesh is flawless over 37 locations. We can order and have a direct shipped product without ever having to program it onsite. Just inject it into the template, and all is cookie stamped.

    What is most valuable?

    Advanced security category blocking is a great way to secure what people are doing and seeing to prevent malware from getting into the network.

    What needs improvement?

    A mobile app would be great to see if the system is up, and some minor tools, but not to add or remove rules. Improvement here would be appreciated.

    For how long have I used the solution?

    More than five years.
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Network Specialist at Bethel Park School District
    Real User
    The configuration is simple. The controllers are reliable, and the support is second to none

    What is our primary use case?

    We have over 5000 students in grades 1-12 and have on average 200 users on wireless during school hours with no issues.

    How has it helped my organization?

    We have had Cisco 3502, 3602 and 3702 access points, a total of 284 diploids. And for over five years, we've only had two access points that failed.

    What is most valuable?

    The configuration is simple. The controllers are reliable, and the support is second to none.  The system works for us.

    What needs improvement?

    Price is a concern. Although Cisco has an excellent solution, being competitive in the market is important.

    For how long have I used the solution?

    Three to five years.
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Presales Engineer at a consultancy with 51-200 employees
    Reseller
    The most valuable feature for us is the management of the systems.
    Pros and Cons
    • "The most valuable feature for us is management of the systems. We can easily access all features."
    • "Probably more in terms of how much power it's using. Right now it just seems like it doesn't have enough power. Maybe that is all indicated, but says exactly how much power it's using."

    What is our primary use case?

    Right now, this is our primary connection for the network. We have all of our end devices connect to that. All workers connect to wireless, rather than a wired connection, so they all have laptops. 

    What is most valuable?

    The most valuable feature for us is management of the systems. We can easily access all features.

    What needs improvement?

    Probably more in terms of how much power it's using. Right now it just seems like it doesn't have enough power. Maybe that is all indicated, but says exactly how much power it's using.

    When it comes to wireless controllers you have issues where you want to take an access point computer to a wireless controller, you have to configure the iOS for it. That's just cumbersome and it takes time. It just is not as convenient so not having to do that would be nice. I think it's a little more complicated than that to convert the iOS file when you're doing the wireless controller where you're going to have them converted.

    For how long have I used the solution?

    More than five years.

    What do I think about the stability of the solution?

    The stability of the power was an issue for us recently. The access point seems to have enough power, but it turns out it did not have enough power.

    How are customer service and technical support?

    I did not use technical support. After an hour of trouble-shooting, I figured it out on my own.

    Which solution did I use previously and why did I switch?

    We have prior experience with Cisco Meraki, which is a powerful solution.

    How was the initial setup?

    It's fairly straightforward. They are not always wireless, and that can cause some complications. But, otherwise it is not complicated at all.

    Disclosure: My company has a business relationship with this vendor other than being a customer. I am a reseller.
    PeerSpot user
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