A couple of features stood out: the most important feature was the ease of installation. Coming from another network vendor background I was surprised at how easy the controller was to configure. The ability to build policies based on device and application type is very powerful. The controller has a built in best practice analysis engine that will not only give your setup a best practice score, but also automatically change settings to increase the score. The controller automatically implements advanced Cisco wireless features like Cisco clean air, coverage hole detection, client load balancing and band steering amongst other things.
IT Admin at a tech services company with 501-1,000 employees
Coming from another network vendor background I was surprised at how easy the controller was to configure.
What is most valuable?
How has it helped my organization?
Business systems reach was significantly increased through extensive wireless coverage throughout the entire company head office building (5 stories). The technology also enabled the client business to safely provide internet access to guests, through the Cisco lobby administrator portal, which the receptionist manages without intervention from the IT department.
What needs improvement?
Rack mount brackets must be automatically included in the cost. Aesthetically the 2504 chassis has room for improvement. Product is not the cheapest on the market, can be more competitively priced.
For how long have I used the solution?
This solution has been running for a year. We have dual Cisco 2504 wireless controllers for high availability (software version 8.1.102.0). Managing 40x 1702 Cisco wireless access points.
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What was my experience with deployment of the solution?
The issue we encountered was enabling radius authentication for the employee wireless network. Most of the issue was Windows server related though.
What do I think about the stability of the solution?
The two controllers running side by side was extensively tested by die client: during production the primary controller was unplugged and within a few seconds the access points registered to the secondary controller. The client even went as far as unplugging various access points to test if the coverage hole detection worked, and was not disappointed. There was never a need to restart the controllers or any of the access points.
What do I think about the scalability of the solution?
The project was sufficiently scoped from the beginning which prevented any scalability problems.
How are customer service and support?
Customer Service:
Good.
Technical Support:Good, provided there is a maintenance contract in place.
Which solution did I use previously and why did I switch?
The previous solution consisted of a wireless controller and 15 access points. There was a lot of labour hours that had to be wasted on fine tuning the wireless settings, the wireless network just did not meet the clients expectations. The issues were escalated to the distributor and the vendor directly, which made resources available on site but still took days to get stable.
How was the initial setup?
Very straightforward. The new software version introduced a wizard which guides you through most of the initial configurations in a few simple steps.
What about the implementation team?
Working as a solutions architect for an IT service provider I did the scoping and implementation for the client.
What's my experience with pricing, setup cost, and licensing?
The pricing on the Cisco devices can seem high, but compare apples with apples and it will become clear that Cisco is not that expensive. The controllers need to have licenses for the access points that it manages, so plan ahead and have enough licenses ready for the amount of access points in the environment.
Which other solutions did I evaluate?
- HP MSM 720 wireless controller.
- Aruba instant access points with built in controllers
What other advice do I have?
The underlying wired infrastructure is important, make sure it has enough capacity so avoid causing bottlenecks on the wireless network. If possible keep the network on a specific vendor for ease of management and support.
Disclosure: My company has a business relationship with this vendor other than being a customer: W'ere partners with Cisco.
Senior Consultant at a tech services company with 51-200 employees
There's no logical order to setup what you need, but with some reading, it's totally feasible.
What is most valuable?
Security features
How has it helped my organization?
We can deploy a simple guest captive portal to allow guests to connect to the internet.
What needs improvement?
More languages on the captive portal.
For how long have I used the solution?
I've been using Cisco WLAN Controller 2106 for about one year.
What was my experience with deployment of the solution?
I had to reboot the controller a couple of times to force correct EAP key exchange.
What do I think about the stability of the solution?
I had to reboot the controller a couple of times to force correct EAP key exchange.
What do I think about the scalability of the solution?
Since it's a very small controller, I was already prepared for a small deployment.
How are customer service and technical support?
Customer Service:
Not used at all.
Technical Support:Not used at all.
Which solution did I use previously and why did I switch?
No previous solution used.
How was the initial setup?
A bit complex. There's no logical order to setup what you need, but with some reading, it's totally feasible.
What about the implementation team?
I implement it myself. I work for a Cisco partner.
What other advice do I have?
Plan the network first and decide if this box is big enough for your deployment.
Disclosure: My company has a business relationship with this vendor other than being a customer: We are CISCO partners.
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Senior Network Engineer at a government with 501-1,000 employees
The monitoring system has room for improvement however centralized management is a valuable feature
What is most valuable?
From a technical perspective, the ease of centralized management and provisioning. Also the possibility of a single breakout point to the LAN which helps confine user traffic without additional setup.
How has it helped my organization?
Before 2008 all hosts were connected to the wired infrastructure. Introducing a wireless infrastructure is probably the biggest single improvement in the network area we have had over the last few years. For example, employees can access their documents during a meeting, suppliers can give a presentation, and visitors can access the internet, etc. without going through the process of wiring and reconfiguring switches.
What needs improvement?
The monitoring system has room for improvement. All the pieces of data are collected but it is not always easy or possible to present it the way you like it.
For how long have I used the solution?
For about six years with the initial single controller setup. We moved to a dual controller setup in active/standby mode two years ago.
Cisco WLC 5508 with Cisco Wireless Control System and 2600/3600 series access points
What was my experience with deployment of the solution?
We did not have any issues with the deployment of the single controller setup. Later on, with the deployment of the second controller, we have had some minor issues which were swiftly resolved by the supplier team with some help from the vendor.
What do I think about the stability of the solution?
No issues so far.
What do I think about the scalability of the solution?
The product is scaled for 500 APs. At this moment we have little under 450 APs connected without any scalability issues.
How are customer service and technical support?
Customer Service:
8/10 for both the vendor and supplier.
Technical Support:9/10 for both the vendor and supplier.
Which solution did I use previously and why did I switch?
No, the Cisco WLC is our first wireless solution.
How was the initial setup?
Initial setup was straightforward. Then again, initially we started with only the very basic capabilities of the Cisco WLC.
What about the implementation team?
Both implementations were performed by a supplier team with support from an in-house team for integration into the local network. I would rate the expertise of the supplier team a solid 8/10.
What was our ROI?
We are a non-profit organisation. ROI was not the main drive to buy this product as manageability and reliability were.
Which other solutions did I evaluate?
We are bound to a supplier and therefore can choose from a limited number of vendors. We use Cisco for our wired equipment, it is then reasonably to first have a look a Cisco‘s wireless solution.
What other advice do I have?
The Cisco WLC has many features. Plan carefully which to use before you start to implement.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Project Manager at a consultancy with 51-200 employees
Guest WiFi is an option but older WAP's can be an issue as the firmware makes them problematic
What is most valuable?
Scalability
How has it helped my organization?
- Multiple SSID's
- Ability to offer WI-FI to guest in a secure environment
What needs improvement?
None.
For how long have I used the solution?
Two years. (WLC 5508)
What was my experience with deployment of the solution?
Older WAP's can be an issue as the firmware makes them problematic. Requires upgrading the WLC firmware to see units properly.
What do I think about the stability of the solution?
None.
What do I think about the scalability of the solution?
None.
How are customer service and technical support?
Customer Service:
8 out of 10.
Technical Support:8 out of 10.
Which solution did I use previously and why did I switch?
Several. Cisco is more scalable and actually less costly over time.
How was the initial setup?
Fairly straightforward - need to understand the Cisco way of breaking things out but otherwise no issues.
What about the implementation team?
We implemented it in-house.
What's my experience with pricing, setup cost, and licensing?
Approximately $20,000 with no additional costs.
Which other solutions did I evaluate?
- Meraki
- SonicWALL
What other advice do I have?
Understand your need. Let the need drive the purchase not the other way around.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT Networks and Security Manager at a comms service provider with 1,001-5,000 employees
Pros: certificate authentication, ACL for Guests. Cons: Reporting, Active Passive Failover on Controller.
What is most valuable?
- Certificate based authentication
- ACL for Guest
How has it helped my organization?
Right now more than 90% of our employees connect on wireless only. That minimizes a huge CapEx on LAN infrastructure. Users can connect from any of the offices of banglalink. Roaming is the biggest advantage we have got so far. For security purposes, certificate based authentication ensures that only banglalink employees can connect to those SSID.
What needs improvement?
- Reporting
- Active Passive Failover on Controller
For how long have I used the solution?
More than four years.
What was my experience with deployment of the solution?
No issues encountered.
What do I think about the stability of the solution?
No issues encountered.
What do I think about the scalability of the solution?
No issues encountered.
How are customer service and technical support?
Customer Service:
Good.
Technical Support:Good.
Which solution did I use previously and why did I switch?
We previously used an Aruba solution and we switched because Cisco had a flexible deployment model, it is easy to operate, and has a stable OS.
How was the initial setup?
Initial setup was, of course challenging. However, with the vendor, we worked hard on troubleshooting issues. For example, redundancy during controller failover was very challenging as the AP was taking long time to join with controller.
What about the implementation team?
We implemented it in-house.
What was our ROI?
I think we got our ROI within a year.
What's my experience with pricing, setup cost, and licensing?
We have two controllers in our 55 offices with more than 175 APs. It costs us around 100k. Currently we don't buy any support from OEM or a vendor, and we keep all necessary APs in stock. For the controller it costs us around 3k yearly.
Which other solutions did I evaluate?
We compared it to Aruba which was our existing solution.
What other advice do I have?
Fantastic product for an indoor wireless solution. Smooth seamless AP handover, excellent Tech support, integration with other peripherals (AD, Cert server, SIEM etc.) and stable hardware. These are the reasons you should choose this product.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT Manager at a educational organization with 51-200 employees
Central control of all APs is a valuable feature. Better training is needed.
What is most valuable?
Central controlling of all APs.
How has it helped my organization?
It has enabled the organization to become cable-free.
What needs improvement?
Training support for clients is needed.
For how long have I used the solution?
3 years -
Cisco Wlan Controller 5508
What was my experience with deployment of the solution?
No issues encountered.
What do I think about the stability of the solution?
No issues encountered.
What do I think about the scalability of the solution?
No issues encountered.
How are customer service and technical support?
Customer Service:
Excellent.
Technical Support:Middle.
Which solution did I use previously and why did I switch?
No other solution was used.
How was the initial setup?
Pretty Straightforward.
What about the implementation team?
A vendor(Xiamen WisDom Net), They have 3 CCIE engineers in routing and switches but not in Wi-Fi, They quickly improvee their Wi-Fi skills and even I improved a lot.
What was our ROI?
High.
Which other solutions did I evaluate?
We invited 6 vendors that offered Cisco, Juniper, Aerohive brand Wi-Fi solutions to evaluate and compare products.
What other advice do I have?
See my website article:
http://aweisoft.net/Knowledge/Cisco/OptimizeWiFi/OptimizeWiFi.aspx
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Cisco wireless controllers in appliances are very stable implementations. There are many official courses covering from the fundamentals to troubleshooting.
Manager, IT Infrastructure at a computer software company with 501-1,000 employees
The ability to group APs to specific VLANs gives us a lot of flexibility. The GUI needs work.
What is most valuable?
- Scalability
- Enterprise Wireless Mesh
- Number of interfaces
- High Performance Video
How has it helped my organization?
In our company we have employees spread across multiple floors which requires more APs than we originally have. This new WLAN Controller accommodates us very well. It also has the great feature of grouping APs to specific VLANs which gives us a lot of flexibility.
What needs improvement?
Overall i haven't had any major complaints. I have noticed though when grouping interfaces, sometimes if you need to delete a previously created interface group there can be glitches. The GUI can be improved on.
For how long have I used the solution?
This specific model (Cisco 5508 Wireless Controller ) - 1 year
Cisco WLAN controller in general - over 10 years
What was my experience with deployment of the solution?
No. The setup was pretty simple and straight forward.
What do I think about the stability of the solution?
None encountered.
What do I think about the scalability of the solution?
None encountered.
How are customer service and technical support?
Customer Service:
They do just fine.
Technical Support:Very good. On the 2 occasions that I had to contact support I got immediate assistance and the reps were very knowledgeable and able to resolve my issues in little to no time.
Which solution did I use previously and why did I switch?
We have always used Cisco.
How was the initial setup?
The intial setup was very straight forward. Like most of Cisco devices the initial setup asks you some questions and you can select what you want to use as default or change. I did the preliminary setup then everything else from the GUI.
What about the implementation team?
Implementation was done in-house.
What was our ROI?
The increased productivity and low downtime from the wireless network is worth every cent spent. The different teams can roam the building while staying connected.....100%
What's my experience with pricing, setup cost, and licensing?
The initial set-up cost including the device was approximately $7500. There is no day-to-day cost besides the power it uses since the device just about maintains itself. Unless adding new APs or subnets to the wireless network there is no need to touch the controller really.
Which other solutions did I evaluate?
No, we stuck we Cisco since that's what we have been using all these years.
What other advice do I have?
No, we stuck we Cisco since that's what we have been using all these years.
Disclosure: My company has a business relationship with this vendor other than being a customer: Cisco Partner
Network Administrator & Information at a media company with 501-1,000 employees
Have clear ideas about the requirements or goals for the company before implementation
What is most valuable?
The easy way to integrate it with the existing network. Also, at the implementation, the simple management of the access points in a centrally console.
How has it helped my organization?
Before the implementation in 2006, we had 20 stand-alone access points where the administration tasks were complicated; any change has to be made in each AP.
For how long have I used the solution?
Since August 2006.
What was my experience with deployment of the solution?
Not really.
What do I think about the stability of the solution?
Until now they are very stable, but in some cases in which we had a problem there was a fix to solve the problem.
What do I think about the scalability of the solution?
No issues encountered.
How are customer service and technical support?
Customer Service:
Good, 9 out of 10
Technical Support:Good, 9 out of 10
Which solution did I use previously and why did I switch?
No, this product is the only one I have used.
How was the initial setup?
As in the majority of new implementations there is a lack of knowledge of the products, but with some time and a lot readings at the end was easily.
What about the implementation team?
It was a mixed schema; the case study and the initial implementation was made by a vendor, then, the tune up was made by us.
Which other solutions did I evaluate?
No, it was the only one because all the network infrastructure is Cisco: Total compatibility.
What other advice do I have?
Have clear ideas about the requirements or goals for the company before implementation and have a good case study.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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Just a single comment: Meraki is currently a Cisco company. If you plan to acquire some product of them, keep in mind that you're buying from Cisco. :-)