Network Engineer at Saudi Customs
Real User
Easy to configure and use, and scales well to our requirements
Pros and Cons
  • "I find this solution easy to configure and use."
  • "There should be an option for a wireless bridge that can be used to join two access points."

What is our primary use case?

The primary use case is providing network coverage to mobile devices in our company.

What is most valuable?

I find this solution easy to configure and use.

What needs improvement?

The coverage should be better.

There should be an option for a wireless bridge that can be used to join two access points.

Technical support takes too long and is something that should be improved.

It would be helpful if Cisco Wireless supported the Internet of Things (IoT).

For how long have I used the solution?

I have been using Cisco Wireless for about five years.

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Cisco Wireless
May 2024
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What do I think about the stability of the solution?

This is a stable product.

What do I think about the scalability of the solution?

Cisco Wireless is scalable, and we have more than 10,000 people on-premises who are connected to the cloud using it.

How are customer service and support?

We have had problems with Cisco's technical support, so I would only rate them a five out of ten. They take too long to respond and also too long to resolve the issue.

Which solution did I use previously and why did I switch?

We are also using Huawei wireless.

How was the initial setup?

For somebody who knows about the configuration beforehand, the initial setup is easy. I can be set up an configured in half an hour.

What other advice do I have?

The suitability of this product depends on the environment and the requirements, as every place has its own circumstances. Generally, I recommend this product.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Senior Technical Consultant at a tech services company with 201-500 employees
Consultant
A stable solution for those who need security
Pros and Cons
  • "Security is an important feature for my customers, and I am able to offer this to them with our Cisco products."
  • "The classic Cisco wireless interface is difficult for users to learn."

What is our primary use case?

I use the Cisco wireless network at my company. I also sell all of the Cisco solutions, and most of these are for wireless networks. I also sell the related security products.

How has it helped my organization?

Security is an important feature for my customers, and I am able to offer this to them with our Cisco products.

What is most valuable?

I find the most valuable feature to be the security. People in Thailand consider their machines to be valuable, and this is their way of protecting them.

What needs improvement?

At this time, Cisco solutions integrate with other Cisco products. This is necessary in order for them to work completely. I would like to see better and easier integration with third party products.

For how long have I used the solution?

More than five years.

What do I think about the stability of the solution?

My impression as a re-seller is that the Cisco products are stable.

What do I think about the scalability of the solution?

The scalability of the product depends very much on the customer and their needs.

At this time I have approximately ten customers, including the Airport of Thailand.

Which solution did I use previously and why did I switch?

I have used other vendors for security related products.

How was the initial setup?

At this time, I feel that setting up these products is complex and difficult for customers to understand. I have found that the classic Cisco wireless interface is difficult for users to learn.

What about the implementation team?

The deployment time for these solutions is approximately two weeks.

We have less than five people to assist with deployment of these solutions.

What's my experience with pricing, setup cost, and licensing?

I think that the solution is expensive because the customer has to pay for a full year, at a minimum, in up-front costs.

What other advice do I have?

I would rate this solution eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
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Cisco Wireless
May 2024
Learn what your peers think about Cisco Wireless. Get advice and tips from experienced pros sharing their opinions. Updated: May 2024.
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PeerSpot user
Sr. IT Consultant at a tech services company with 1-10 employees
Consultant
We are able to handle a high volume of large data transfers

What is our primary use case?

To provide better WiFi reception in our office suite, while using fewer APs to cover the space.

How has it helped my organization?

Ability to handle a high volume of large data transfers, incorporating office maps for placement and MDM control.

What is most valuable?

  • Coverage
  • Mesh design
  • PoE
  • Web interface access
  • Simplicity and aesthetics

What needs improvement?

The model we are using (Meraki MR16) has already been discontinued, for a better product line, so I believe the improvements needed have already been addressed.

For how long have I used the solution?

Three to five years.

Which solution did I use previously and why did I switch?

The coverage range is far superior to the model that we were using.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user423258 - PeerSpot reviewer
IT Admin at a tech services company with 501-1,000 employees
Consultant
Coming from another network vendor background I was surprised at how easy the controller was to configure.

What is most valuable?

A couple of features stood out: the most important feature was the ease of installation. Coming from another network vendor background I was surprised at how easy the controller was to configure. The ability to build policies based on device and application type is very powerful. The controller has a built in best practice analysis engine that will not only give your setup a best practice score, but also automatically change settings to increase the score. The controller automatically implements advanced Cisco wireless features like Cisco clean air, coverage hole detection, client load balancing and band steering amongst other things.

How has it helped my organization?

Business systems reach was significantly increased through extensive wireless coverage throughout the entire company head office building (5 stories). The technology also enabled the client business to safely provide internet access to guests, through the Cisco lobby administrator portal, which the receptionist manages without intervention from the IT department.

What needs improvement?

Rack mount brackets must be automatically included in the cost. Aesthetically the 2504 chassis has room for improvement. Product is not the cheapest on the market, can be more competitively priced.

For how long have I used the solution?

This solution has been running for a year. We have dual Cisco 2504 wireless controllers for high availability (software version 8.1.102.0). Managing 40x 1702 Cisco wireless access points.

What was my experience with deployment of the solution?

The issue we encountered was enabling radius authentication for the employee wireless network. Most of the issue was Windows server related though.

What do I think about the stability of the solution?

The two controllers running side by side was extensively tested by die client: during production the primary controller was unplugged and within a few seconds the access points registered to the secondary controller. The client even went as far as unplugging various access points to test if the coverage hole detection worked, and was not disappointed. There was never a need to restart the controllers or any of the access points.

What do I think about the scalability of the solution?

The project was sufficiently scoped from the beginning which prevented any scalability problems.

How are customer service and technical support?

Customer Service:

Good.

Technical Support:

Good, provided there is a maintenance contract in place.

Which solution did I use previously and why did I switch?

The previous solution consisted of a wireless controller and 15 access points. There was a lot of labour hours that had to be wasted on fine tuning the wireless settings, the wireless network just did not meet the clients expectations. The issues were escalated to the distributor and the vendor directly, which made resources available on site but still took days to get stable.

How was the initial setup?

Very straightforward. The new software version introduced a wizard which guides you through most of the initial configurations in a few simple steps.

What about the implementation team?

Working as a solutions architect for an IT service provider I did the scoping and implementation for the client.

What's my experience with pricing, setup cost, and licensing?

The pricing on the Cisco devices can seem high, but compare apples with apples and it will become clear that Cisco is not that expensive. The controllers need to have licenses for the access points that it manages, so plan ahead and have enough licenses ready for the amount of access points in the environment.

Which other solutions did I evaluate?

  • HP MSM 720 wireless controller.
  • Aruba instant access points with built in controllers

What other advice do I have?

The underlying wired infrastructure is important, make sure it has enough capacity so avoid causing bottlenecks on the wireless network. If possible keep the network on a specific vendor for ease of management and support.

Disclosure: My company has a business relationship with this vendor other than being a customer: W'ere partners with Cisco.
PeerSpot user
it_user184644 - PeerSpot reviewer
Senior Network Engineer at a government with 501-1,000 employees
Vendor
The monitoring system has room for improvement however centralized management is a valuable feature

What is most valuable?

From a technical perspective, the ease of centralized management and provisioning. Also the possibility of a single breakout point to the LAN which helps confine user traffic without additional setup.

How has it helped my organization?

Before 2008 all hosts were connected to the wired infrastructure. Introducing a wireless infrastructure is probably the biggest single improvement in the network area we have had over the last few years. For example, employees can access their documents during a meeting, suppliers can give a presentation, and visitors can access the internet, etc. without going through the process of wiring and reconfiguring switches.

What needs improvement?

The monitoring system has room for improvement. All the pieces of data are collected but it is not always easy or possible to present it the way you like it.

For how long have I used the solution?

For about six years with the initial single controller setup. We moved to a dual controller setup in active/standby mode two years ago.

Cisco WLC 5508 with Cisco Wireless Control System and 2600/3600 series access points

What was my experience with deployment of the solution?

We did not have any issues with the deployment of the single controller setup. Later on, with the deployment of the second controller, we have had some minor issues which were swiftly resolved by the supplier team with some help from the vendor.

What do I think about the stability of the solution?

No issues so far.

What do I think about the scalability of the solution?

The product is scaled for 500 APs. At this moment we have little under 450 APs connected without any scalability issues.

How are customer service and technical support?

Customer Service:

8/10 for both the vendor and supplier.

Technical Support:

9/10 for both the vendor and supplier.

Which solution did I use previously and why did I switch?

No, the Cisco WLC is our first wireless solution.

How was the initial setup?

Initial setup was straightforward. Then again, initially we started with only the very basic capabilities of the Cisco WLC.

What about the implementation team?

Both implementations were performed by a supplier team with support from an in-house team for integration into the local network. I would rate the expertise of the supplier team a solid 8/10.

What was our ROI?

We are a non-profit organisation. ROI was not the main drive to buy this product as manageability and reliability were.

Which other solutions did I evaluate?

We are bound to a supplier and therefore can choose from a limited number of vendors. We use Cisco for our wired equipment, it is then reasonably to first have a look a Cisco‘s wireless solution.

What other advice do I have?

The Cisco WLC has many features. Plan carefully which to use before you start to implement.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Owner at a tech services company with 51-200 employees
Real User
Easy to manage and roll out, but could have better coverage
Pros and Cons
  • "I like that it's a standard wireless solution that can be rolled out throughout the campus. I also like that it is easy to manage. It is a good end-to-end solution."
  • "Room for improvement wise, the wireless coverage of Cisco's equipment could be better for the price position. That is, I think that the radius for the coverage could be better to make it worth the price that we pay for it."

What is most valuable?

I like that it's a standard wireless solution that can be rolled out throughout the campus. I also like that it is easy to manage.

It is a good end-to-end solution.

What needs improvement?

Room for improvement wise, the wireless coverage of Cisco's equipment could be better for the price position. That is, I think that the radius for the coverage could be better to make it worth the price that we pay for it.

It could be more reliable as well.

It is not a cheap solution, and the lead time can be long.

For how long have I used the solution?

I've been using this solution for the past three years.

What do I think about the stability of the solution?

The stability or reliability is good. The performance is not that good.

What do I think about the scalability of the solution?

The scalability is okay. It's limited by the controller though. If we need to expand the solution, we need to buy new controllers, which will make the solution more expensive.

At this site, we have around 2000 users. Cisco is used everyday.

How are customer service and support?

Technical support is good. How you end up rating the support, whether it is good or maybe just satisfactory, depends on the type of support that you have purchased from Cisco. That is, if you want good support, then you'll have to pay more than that for normal support.

Which solution did I use previously and why did I switch?

Before we chose Cisco wireless, we evaluated it based on Extreme Networks. We switched because Extreme Networks support is not good here in Malaysia.

How was the initial setup?

The initial setup is quite complex and took about three months.

For deployment and maintenance, we have four staff members.

What about the implementation team?

We are an integrator, and we implemented it ourselves.

What's my experience with pricing, setup cost, and licensing?

Cisco is not a cheap solution. Their licensing cost is higher than that for others.

If you want to upgrade it in the future, the licensing cost will be high. I think that in the future, Cisco will be based more on software rather than hardware. This means that you will have to pay more for licensing. 

The Cisco solution has been quite reliable because it's more hardware based, but now because it's becoming more software based, the hardware might cost slightly less. However, because of COVID and the shortage of chips, this does not really apply.

Which other solutions did I evaluate?

Considering other solutions, I don't think Aruba is any better than Cisco. Aruba and Cisco both have a lot of range. Similarly, Ruckus also has this level of range; however, Ruckus is more specialized in wireless solutions. That's why for incoming projects, we have chosen Ruckus, which is more popular and easier to support as well.

What other advice do I have?

If you are implementing a wireless solution, you can actually use any wired solution while running the wireless solution on top of it. If you are only looking at a wireless setup, then you might be better off choosing Ruckus. However, if you need an end-to-end solution, Cisco is a better option.

On a scale from one to ten, I would rate Cisco Wireless at seven.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
PeerSpot user
Marketing Officer at a wholesaler/distributor with 1,001-5,000 employees
Real User
It's quite convenient for mobile and laptop access, but the Room Kit could use some improvement
Pros and Cons
  • "Cisco Wireless is quite convenient for mobile and laptop access."
  • "We use a Cisco product called Room Kit for meetings. It would be nice if Cisco could improve that. I would also like a cloud solution."

What is most valuable?

Cisco Wireless is quite convenient for mobile and laptop access. 

What needs improvement?

We use a Cisco product called Room Kit for meetings. It would be nice if Cisco could improve that. I would also like a cloud solution.

For how long have I used the solution?

I've been using Cisco for about three years, but I've worked with Ruckus and other wireless solutions for about five. 

What do I think about the stability of the solution?

Cisco stability is okay. We call support when we have downtime.

What do I think about the scalability of the solution?

Our company has no more than 500 users, so scalability isn't an issue for us.

How are customer service and support?

Cisco support is quite good. I can contact them, and they'll reply.

How was the initial setup?

The initial setup on the first level was straightforward, but the second-level setup was complex.

What about the implementation team?

We had help from a Cisco reseller. 

What other advice do I have?

I rate Cisco Wireless six out of 10. My advice to people implementing Cisco Wireless is to find the right reseller. Find one who can deliver the service you need. That's the most important thing because we might not know the product, so we need support from time to time.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
ICT Consultant at a tech services company with 11-50 employees
Real User
Has good stability and scalability
Pros and Cons
  • "Cisco Wireless is one of the more stable products so their products are scalable."
  • "Cisco is costlier relative to other solutions."

What is our primary use case?

Cisco Wireless is for wireless networking. We use WLAN to connect endpoints wirelessly to mobile phones, tablets, and laptops that have WiFi protocol enabled. We have more than 50 employees using this solution.

What is most valuable?

Cisco Wireless is one of the more stable products so their products are scalable.

For how long have I used the solution?

I've been using Cisco Wireless for about six years now.

What do I think about the stability of the solution?

It's stable.

What do I think about the scalability of the solution?

It's scalable.

How was the initial setup?

It's easy to set up if you have the technical knowledge. It's not a user-based deployment where you ask the user to go and deploy. You need to have some technical understanding of the solutions before you deploy them. On that level, it's easy to deploy.

Deployment requires network and hardware engineers but the number depends on the kind of deployment. It depends on the project server. Sometimes it's one or two. If it's a big project, I'll tend to use it more.  But broadly speaking, in terms of domain, you need network engineers, hardware engineers, and network architects.

What's my experience with pricing, setup cost, and licensing?

Cisco is costlier relative to other solutions.

What other advice do I have?

I would rate Cisco Wireless nine out of 10.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
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Updated: May 2024
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Buyer's Guide
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