free case study: Rafael Pinto Ferreira's unbiased review of BMC Helix Operations Management with AIOps
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BMC Helix Operations Management with AIOps review
Rafael Pinto Ferreira
IT Director at a tech services company with 1-10 employees
Impressive automation capabilities, predicts problems, and even find unseen...
The biggest challenge is ensuring the customer has sufficient ITSM maturity to get the most out of the solution. BMC Helix is very sophisticated, and some clients lack that internal process maturity. There's sometimes a gap between the solution's capabilities and the client's readiness. We have to bridge that gap, bringing the customer up...
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