Blue Prism Cloud Reviews

We are a consulting firm and we provide consultancy services to our clients. Part of our service is the recommendation of products and solutions to fit the requirements of our customers.

The most valuable feature is security.

The vendor does not make their pricing clear when you are searching for it, which is something that needs to be improved. When we are researching solutions for our clients, it is important for us to be able to give them at least some generic prices or the cost of licenses. It would help in the decision-making process.

This particular product from Blue Prism is new for us and we have only been working with it for about a month.

Stability is one of the ingrained qualities. Where it is deployed, it has to work smoothly.

It is important that when updates are released, they are easily manageable. That is one of the important things.

This is the type of solution that has to be scalable.

We have not had a need to contact technical support at this point.

The initial setup and deployment are complex. It is being deployed over multiple locations in the public sector. There are a number of branch offices and the different units have to be able to work together. It is also important that we minimize disturbance and interference with their operations during the deployment.

The deployment takes place over months.

We are in the process of evaluating several solutions for our clients. One problem with Blue Prism is that compared to Automation Anywhere, it is lacking in publically available information that describes it. This makes it more difficult for our customers to make an informed decision about implementing it.

I would rate this solution a six out of ten.

We are a tech services company and we implement RPA solutions for our customers, such as the Blue Prism Thoughtonomy Virtual Workforce.

We have implemented this solution in a number of different industries including IT, insurance, banking, consumer industries, and retail. We have used it in any industry that you can name, including the airlines.

The deployment model and environment vary based on the requirements.

The most valuable feature is the backend office automation.

This solution comes with a lot of good features.

Selecting the right business processes that are stable enough to automate can be challenging. 

Introducing new ways to accelerate the automation journey would be a real help. 

I have been using Blue Prism for more than ten years.

This solution is pretty stable. Some of our clients have automated complex processes and it works well. We have seen no issues with it.

We have not seen any problems with technical support. Extended support and training are available.

We use multiple RPA products including UiPath, Automation Anywhere, Blue Prism, WinAutomation, and WorkFusion. The choice of product depends on the customer and their requirements. 

The complexity of the initial setup depends on the use case. There are deployments that happen in a week, whereas in other cases, it will take a month or two. It is a question of finding the right process to automate and validating stability. Really, it is more about governance and how they go about process discovery.

There are many RPA solutions available from different vendors and the pricing for Blue Prism is competitive.

There are a lot of RPA vendors available, each with pros and cons. Blue Prism has a lot of capability but the key concern is identifying business processes that can be automated.

I would rate this solution an eight out of ten.

We were involved in implementing this product in many network branches of the Bank of Raiffeisen. It is used for transaction monitoring, automating invoicing, sending documents to customers, and other types of banking transactions.  

I would say that the most valuable feature in Blue Prism's Virtual Workforce is that it is quite stable and this is imperative to the industry we serve.  

One area that the product can be improved is the ease-of-use because it is not easy to work with.  

Another area where it could improve is adding more automation features that it does not yet have like tended robots. Right now this solution only has unattended RPAs (Robotic Process Automation).  

One of the additional features which I would like to see included in the next release is process recording. It is a feature that can actually record some process and convert the processes to code. This can save time so that development could be much more rapid. That would be a very valuable addition.  

The interface is pretty user-friendly as it is, but I think it is also an area of Thoughtonomy which could be much better. So it is not bad now but there is quite a bit of room for improvement.  

We have been using it since some time in 2016, so it has been three to four years.  

The stability of the product is very good, which again is very important to our clients.  

I think that the scalability of the product is very good. It is actually very easy to scale.  

Group-wide, I think that our organization has somewhere between 70 to 100 developers. That is over 13 countries. We also have plans to increase the usage of automation in the future. We are trying to get our services into every single network bank. I don't know how that will happen and I don't know how long it will take. It is a big undertaking.  

I do not know exactly what the pricing is that we get on the product but I know that we get a pretty good deal because we are a huge group. We have over 50,000 employees with good clients and plans for growth, so we were able to negotiate a fairly good price. In general, I am also aware that our organization is satisfied with the cost of the product.  

I was not involved in the process of selecting Blue Prism. I have some experience with it and it works, but right now, I'm exploring other options. Specifically, I would like to make a strong comparison with UiPath. There may be other products to explore as well that can improve on our current RPA capabilities.  

On a scale from one to ten where one is the worst and ten is the best, I would rate Blue Prism as an eight out of ten.  

I do have some other reservations about the product. Personally, I would recommend using something else for automation projects, but I'm not in a position to make that choice in my company. I mean, it is a very good product for doing what it does. It is very stable and does its job. Somehow, even if automation of this type are fairly modern, I feel like Thoughtonomy was created for people who learned to code 30 years ago and not for the developers of today. It may not be taking full advantage of advancement in technology.  

The interface is easy to use. We use the queries.

Improvement should be per customer requirements. 

I have been using Blue Prism Cloud for three years.

The scalability is an eight out of ten.

The pricing is fine. 

Overall, I would rate the solution an eight out of ten. 

The solution is basically for robotic process information. We try to identify and document in order to effectively process claims. Typically, we receive a lot of documents from our users. We were trying to speed up the process by classifying those documents through an RPA process.

The LCR Solution ID was the solution's most valuable aspect. The recognition of different documents was pretty good. It helped us speed up the process.

The solution is very complete. It's a good solution, for the kind of features that they offer. 

To be honest, I've been happy with the solution. We are moving away from it, however, it was more of a business decision and not related to useability. The company now has a general agreement with UiPath and we need to change, even though, in North America, we're quite satisfied with the product.

The pricing was a bit high, from what I understand. That might have played a role in the decision to migrate to another solution.

They have a good price, however, maybe for simpler tasks, it could have a smaller price tag.

I have about six months of experience in the solution due to my work with the company. That said, due to some internal politics, we're switching over to UiPath, therefore I most likely won't keep working with it much longer.

The stability of the solution is good. We haven't had any issues with bugs or glitches. It doesn't crash or freeze. It's been nice and reliable.

To be honest, we haven't had a chance to prove scalability. Now that we are moving away from it, we won't be increasing usage.

Their technical support team was very good. Our company was satisfied with the level of service they provided.

We didn't previously use a different solution.

That said, we're actually starting to move over to UiPath. Our team is starting to work with it now.

I do find that Blue Prism's LCR Function ID is better, however, UiPath is cheaper.

The initial setup has a moderate amount of difficulty. A company definitely needs to ensure they have the right people with the right skillsets. It's not so simple and straightforward that just anyone can set it up.

We started to use Blue Prism's own consultancy to assist us with the implementation process. Blue Prism has their own team that can assist with setups, so we decided to use them. They were very helpful as they understood the technology very well, being an internal team.

I don't have any insights into the pricing of the solution. I don't handle the billing or payments.

Before we started using this solution, we did an assessment of different solutions on the market.

Our company doesn't have a business relationship with Blue Prism. We're just customers.

I don't recall which version of the solution we're using.

Depending on the complexity of your process, you might need a simple solution, then it will be good to have a less expensive solution. If you have really complex process, this is a very good solution and the price is fair.

Overall, I'd rate it at eight out of ten.

We used this solution for automating operational processes.

The most valuable feature is the speed at which we are able to implement solutions that can interact through the user interface in the same way that a human being would.

It would be useful if some of the information protocols came built within the app instead having to create them.

We have used this solution for two years. 

This is a stable solution.

This is a scalable solution.

This solution was complex to deploy at the beginning, but that's mainly because of how our own infrastructure is set up. Everything is in the cloud so we had to put in a solution that allows one area of the cloud to speak to another area of the cloud.

This solution comes at a medium to high price point. They need to work on their pricing to enable smaller enterprises to get the benefit of using the product.

 I would rate this solution a seven out of ten. 

We use the product to automate human work. It not only helps us in normal human processes and document recognition using Azure AI. 

The most valuable feature of a non-programmer is diagrams. Someone from an IT background can find it easier to start automation. 

Blue Prism Cloud needs to improve support, though documentation is available online. It is not detailed, which does not help. 

I have been working with the product for eight years. 

I rate Blue Prism Cloud's stability a nine out of ten. 

We have 150 endpoints that have five users each. I rate the tool's scalability a seven out of ten. 

A new environment creating will take 20-30 minutes. It is easy and quick but depends on your environment. 

Blue Prism Cloud is the best RPA software if you have the money. I rate it a seven out of ten. 

We primarily use the solution in the banking and telecom sectors. We implement the solution for our clients.

The reusability of the solution is excellent. It's a superior feature - far superior to any other tool on the market.

The ease of use is excellent. You don't need to be a technical person to use it. You don't need to have a programming background. If you compare it with other tools they would require you to have a basic understanding of at least one programming language. That's not required here. If you are good at algorithms, if you can write flow charts, you can run this tool easily. 

The solution has the best documentation on the market. It makes it super-easy to install and operate.

There are a lot of things that can be improved. I know most of the things are in the pipeline. They've now admitted, for example, a web-based control room would be much more beneficial. They're working on building that.

The solution needs a more out-of-the-box connector with leading applications around the world. There should be more flexibility to do some calculations on the goals from the studio itself. 

I personally would like the solution to be supporting more languages. 

There should be a digital exchange where users can download functions to incorporate into their existing processes.

I've been using the solution for five years.

The solution is very stable. It has fewer bugs than other products.

The solution is very scalable and easily expands as necessary.

How often the solution is used, be it daily or weekly, depends on the company and its pipeline.

We've contacted technical support. 

Blue Prism support is very accessible. The access to the web portal and the support section takes a bit of time. I do not like the web-based support model they have. However, when they include the personal touch, it's just amazing. You can contact them easily anytime and they can reply back to you anytime. I like that.

We also have experience with UiPath. In comparison to UiPath, Blue Prism is more resilient and reusable, however, UiPath is faster when it comes to building a process.

The initial setup was very easy. It's not complex at all. There are instructions that you have to follow to install the software and they are very easy. You just go step by step by step and then you are done. The documentation provided is thorough and excellent.

There are two parts to installation. One part is the tool setup and the second part is actually building the processes. If you talk about the tool setup aspect it can be done in a day. In total, it will take about one or two days to set it up completely.

One person can deploy the solution.

The licensing cost and the cost of ownership is lower than the competition if you are looking to scale to 20+ licenses.

We are a Platinum Blue Prism partner.

The solution offers a trial version now, so it's super easy, now, compared to six months back when there was no free version. It used to be hard to know if the solution was right and companies would have to risk spending money to find out. Now, the solution is similar to UiPath, which has been offering free trials since the beginning. 

I'd rate the solution eight out of ten.