Blue Prism Cloud Reviews

We used this solution for automating operational processes.

The most valuable feature is the speed at which we are able to implement solutions that can interact through the user interface in the same way that a human being would.

It would be useful if some of the information protocols came built within the app instead having to create them.

We have used this solution for two years. 

This is a stable solution.

This is a scalable solution.

This solution was complex to deploy at the beginning, but that's mainly because of how our own infrastructure is set up. Everything is in the cloud so we had to put in a solution that allows one area of the cloud to speak to another area of the cloud.

This solution comes at a medium to high price point. They need to work on their pricing to enable smaller enterprises to get the benefit of using the product.

 I would rate this solution a seven out of ten. 

We primarily use Blue Prism for the automation of Google Sheets. We were helping our finance department in automating their processes that include Google Sheets, email, and web-based applications.

The latest version, 6.6, has introduced a lot of new features that are helping to make our lives easier.

The most valuable feature is the ability to write custom code. This makes it more helpful than Automation Anywhere or other RPA tools.

The control room is good.

In the latest update, the Google Sheets automation works well. In the prior five versions, this was not user-friendly and did not work well.

The visualizations for different automations are good.

I would like to see a web-based control room, rather than the one that is in-built with the desktop version.

Integration with different databases would be an improvement because there are certain things that are not compatible with Blue Prism.

The is much improvement needed in the hyper-automation components, such as insights.

We would like to have more reusable components from different vendors, as it would make things easier for us. For example, drag-and-drop downloads that can be used within our automations.

We have been using Blue Prism for more than three years.

We are using both Automation Anywhere and Blue Prism for automating our processes. The ability to write custom code in Blue Prism makes it more helpful than Automation Anywhere.

I would rate this solution an eight out of ten.

We use Blue Prism for unattended automation.

The most valuable feature is the customizability. It is very easy to edit packages, where you can download a package and it is 90% of the way there.

The GUI is nice.

Having more AI functionality would be an improvement.

We have been using Blue Prism for two months.

This is the most stable RPA product that I have reviewed.

We have three developers working with the product and there are 60 or 70 end-users who are benefiting from the automation.

I have only reached out to technical support on one occasion and I felt that it was fine.

The community support and documentation are much better than I thought.

The initial setup is straightforward. Installing the software might take a few hours.

I am working with a partner but they just sent me the disk and I installed it myself.

In addition to Blue Prism, I evaluated UiPath and Automation Anywhere. I found that Blue Prism was the most stable and it is very reusable. These are the two reasons that I selected the product.

We did not choose Automation Anywhere because it was the wrong type of automation. We wanted a more unattended bot. It is more for people with no programming skills.

The difference between Blue Prism and UiPath is that with Blue Prism, we were able to ramp up better. We took the training for both products and implemented the same five use cases. For me, it was more painful to do it in UiPath.

At this point, I haven't found anything that I can't do with this platform. It is a product that I recommend.

I would rate this solution a ten out of ten.

Our primary use case is for automation. To date, we have automated approximately 50 use cases for different functions including finance, order management and fuel pricing. Most of our projects are finance-related and we use the product on a daily basis. 

The most valuable feature would be Object studio - the ease of building automation, the development environment where you basically build the flows and the logic. The other aspect of value is its support for security controls and data integrity.

The product could be improved by including advance features like OCR - optical character recognition - which are currently not native to the product. We are looking at integrating Blue Prism with other products. They've told us that Blue Prism Decipher is coming with intelligent document processing solution, but I haven't seen it.

It would be good to see OCR integration and OCR capabilities included in the solution and, of course, going forward, artificial intelligence and machine learning capabilities.

I've been using the product for the past year.

We haven't had any major crashes or bugs in the product.

It's quite a scalable product.

Technical support have been very responsive.

We previously used a different solution that was a desktop-based automation tool. Blue Prism is a server-based product that is a more mature and stable product compared to what we were using earlier. The differences between the two products are not related to whether it's on cloud or not, this is just a better solution. 

Initial setup was not too difficult, the difficult part was our own infrastructure and the cloud set up. We had internal resources and consultants helping. The  whole setup and deployment of the solution took almost three months which included architecture of the infrastructure, installing Blue Prism and starting automation.

We have developed in-house capability on RPA, though we did get initial support from external consultants.

It's a little too early for us to be able to judge the ROI because we have a long-term view of investment and returns. We expect the return to pay off in four to five years, and we're still only in the second year. If you take the complete investment in the whole Blue Prism RPA center of excellence the ROI is still a few years away, but initial results look promising.

We pay to receive enterprise support, so that should be taken into account for anyone wanting to implement the system.

Yes. Along with Blue Prism we evaluated Automation Anywhere, UI Path and NICE.

I would suggest that anyone using this solution leverage expertise from Blue Prism, which is offered for the first six months. The consultancy advisory services are useful.

I would rate this product an 8 out of 10. 

In general, we have primarily used the solution to automate a few processes related to payments, accounts payable, and account queries. 

The user performance is the most valuable feature. 

The ease of deployment is great.

The solution needs to simplify the user interface. It could be much better and much more appealing.

The cost is a bit high. Other tools are much cheaper.

I've been using the solution for two years.

The solution is quite stable. We haven't faced any problems with it yet and have not run into any bugs or glitches.

We haven't yet scaled extensively, but the solution allows for enough scalability to meet our needs.

We have about 15-20 people currently using the solution. Most are admins, engineers or developers.

I've never personally been in touch with technical support, but my team has been. Since I haven't been directly in touch myself, I cannot speak about any direct experience.

We didn't previously use a different solution. This is the first product we've implemented.

The initial setup is straightforward. However, those setting up the solution are required to have some a bit of knowledge on the product itself. Deployment took about four months because our use case was quite complicated.

We handled the implementation ourselves with the help of some people on our team.

We pay about $15,000 per quarter in licensing costs. We don't have to pay for any other extra costs. There isn't, for example, an extra cost for technical support. We just pay the licensing.

We evaluated a lot of other solutions before deciding on this solution. We evaluated, for example, Automation Anywhere and UiPath.

I can't remember the version we're currently using.

If you are a company that is looking for a solution that is easy to deploy, this would be the perfect solution for you. There are other options to look at as well, so it might be good to compare before choosing one.

I'd rate the solution eight out of ten.

Our primary use case is for reconfiguration. We use it to do our monthly reconfiguration reports. We have an Excel sheet and it logs in to a web-based application and needs to compare the monetary amount of each and every agent of the product. Once it does the monitor, it collects the respective data and creates an output that is required for reconfiguration.

Currently, we use version 6. Solution 6 has better features when compared to the 4.5 version. The main issue is screen scraping with Blue Prism gives us a big challenge because we need to define which technologies are web-based and have been built as opposed to it discovering the technology that it is built on. Whether it's a Window-based or Java-based application.

I have been using Blue Prism for about the last two and a half years. 

In terms of scalability, we have a control tool where we can add a respective robot. We do automation through the control tool and deploy the solution to let us procure the machine. We can use the scalability for a lot of different issues but the control room itself does not have the dashboard kind of ability. It really doesn't have the ability to monitor how many bots there are.

We used to contact Blue Prism for license parts and if we need another consultant.

Technical support is not as flexible as UiPath but it is very low profile maintained technical support. They fix issues that commonly occur in our RP. Everybody can know the types of issues that can occur and the solutions for them. But they offer very restricted support, only the team would know how to resolve an issue. Blue Prism doesn't offer public solutions to common issues whereas UiPath is really transparent. It offers different solutions to the world.

The initial setup is really straightforward overall. Whereas the other tools require more space for installations.

It's a very consistent end product but recently, I don't think they have any more upgrades to release. It's a very clear and consistent tool but it's restricted when it comes to the ability to integrate with other tools.

I would rate it an eight out of ten. I would rate it this because when compared with UiPath and Automation Anywhere, they do not provide the debugging option and other features that Blue Prism does. Blue Prism offers a better solution.

We were involved in implementing this product in many network branches of the Bank of Raiffeisen. It is used for transaction monitoring, automating invoicing, sending documents to customers, and other types of banking transactions.  

I would say that the most valuable feature in Blue Prism's Virtual Workforce is that it is quite stable and this is imperative to the industry we serve.  

One area that the product can be improved is the ease-of-use because it is not easy to work with.  

Another area where it could improve is adding more automation features that it does not yet have like tended robots. Right now this solution only has unattended RPAs (Robotic Process Automation).  

One of the additional features which I would like to see included in the next release is process recording. It is a feature that can actually record some process and convert the processes to code. This can save time so that development could be much more rapid. That would be a very valuable addition.  

The interface is pretty user-friendly as it is, but I think it is also an area of Thoughtonomy which could be much better. So it is not bad now but there is quite a bit of room for improvement.  

We have been using it since some time in 2016, so it has been three to four years.  

The stability of the product is very good, which again is very important to our clients.  

I think that the scalability of the product is very good. It is actually very easy to scale.  

Group-wide, I think that our organization has somewhere between 70 to 100 developers. That is over 13 countries. We also have plans to increase the usage of automation in the future. We are trying to get our services into every single network bank. I don't know how that will happen and I don't know how long it will take. It is a big undertaking.  

I do not know exactly what the pricing is that we get on the product but I know that we get a pretty good deal because we are a huge group. We have over 50,000 employees with good clients and plans for growth, so we were able to negotiate a fairly good price. In general, I am also aware that our organization is satisfied with the cost of the product.  

I was not involved in the process of selecting Blue Prism. I have some experience with it and it works, but right now, I'm exploring other options. Specifically, I would like to make a strong comparison with UiPath. There may be other products to explore as well that can improve on our current RPA capabilities.  

On a scale from one to ten where one is the worst and ten is the best, I would rate Blue Prism as an eight out of ten.  

I do have some other reservations about the product. Personally, I would recommend using something else for automation projects, but I'm not in a position to make that choice in my company. I mean, it is a very good product for doing what it does. It is very stable and does its job. Somehow, even if automation of this type are fairly modern, I feel like Thoughtonomy was created for people who learned to code 30 years ago and not for the developers of today. It may not be taking full advantage of advancement in technology.  

We handle much in onboarding, legal reviews on document automation, and complete end-to-end procurement processes. These processes use Blue Prism Cloud.

Blue Prism Cloud has helped by not requiring infrastructure setup for customers to run the bots on cloud. It is also valuable for running operations in unattended mode and ensuring higher security.

The most valuable feature is that no infrastructure setup is required for customers to run the bots on cloud. It is secure and supports unattended mode of operations.

Blue Prism Cloud needs to improve its AI capabilities. They should integrate more ML models to stay competitive with cutting-edge technology. Moving everything to the cloud from desktop technologies would also be beneficial.

I have been familiar with Blue Prism Cloud for two years.

Scalability is good because our volume is not huge. Even though our transactions are not in millions, the product manages hundreds of thousands of records efficiently.

The technical support is good. I would rate it eight out of ten.

Positive

The initial setup was simple and took about three weeks.

Usually, just one or one and a half people are needed for deployment.

The pricing is complicated.

I would recommend Blue Prism Cloud to others. They should focus more on AI capabilities and move everything to the cloud for better competitiveness.

I'd rate the solution seven out of ten.