We primarily use the solution for test evaluation. It makes the process very easy.
Executive Director at a tech services company with 1,001-5,000 employees
A mature product with good automation and very good stability
Pros and Cons
- "The product itself is quite mature."
- "The pricing of the solution could be improved. It's a bit expensive right now. They should work to make it more competitive."
What is our primary use case?
What is most valuable?
The automation of the processes are very good. It's the most valuable feature of the solution.
The product itself is quite mature.
What needs improvement?
At this point in time, we're very satisfied with the solution. I'm not seeing any features that are missing on it. I handle the business development side and I'm not really using the solution on a technical level, however.
The pricing of the solution could be improved. It's a bit expensive right now. They should work to make it more competitive.
For how long have I used the solution?
I've been using the solution for about three years.
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Blue Prism Cloud
August 2025

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What do I think about the stability of the solution?
The stability of the solution is quite good. We haven't come across any glitches.
What do I think about the scalability of the solution?
The solution is quite scalable and robust.
Right now, we have about 15 to 20 people in the company using it.
How are customer service and support?
We've used technical support from Blue Prism in the past and we've been satisfied with the level of service they've provided. We find that we get good service and support from them.
Which solution did I use previously and why did I switch?
We do tend to use different solutions. We don't use the same solution for every client or even the same kind of implementation.
How was the initial setup?
The initial setup was quite complex. In comparison to other RPA implementations, it's difficult. We had some difficulties when it came to estimating the actual amount of man-hours it would take to set up the solution, and the actual effort needed.
The deployment took a few weeks. We had seven people working on it. Most were engineers. Once it's set up, however, it only takes about one person to handle the maintenance.
What about the implementation team?
We handled the entire implementation in-house using our own team.
What's my experience with pricing, setup cost, and licensing?
Although I don't know the exact costs, my understanding is that there are different definitions of licenses.
Which other solutions did I evaluate?
We evaluate many options when seeking out what will work best for our clients and their projects. We often look at, for example, UiPath and Automation Anywhere. Ultimately, the client will decide on which solution to use.
What other advice do I have?
I'm quite sure that we are using the latest version of the solution.
We're a software company, so we develop applications and solutions for other companies. If the client looks at Blue Prism and wants it as the robot that will be used as the implementation tool, then that's when we'll use it.
I'd recommend the solution. Blue Prism is a good product. I'd recommend that others make sure that the effort, in terms of the estimation of time and man-hours needed are done in a proper manner. Users implementing the solution need to make sure that they know the processes in detail. They need to understand the manual processes before they can actually automate them. This will help achieve a better estimation of costs.
I'd rate the solution eight out of ten overall.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

RPA Developer at a consultancy with self employed
The user interface is easy to use
Pros and Cons
- "It's easy to use, the interface, the the the the queries is which we use. It's user friendly."
- "Improvement should be per customer requirements."
What is most valuable?
The interface is easy to use. We use the queries.
What needs improvement?
Improvement should be per customer requirements.
For how long have I used the solution?
I have been using Blue Prism Cloud for three years.
What do I think about the scalability of the solution?
The scalability is an eight out of ten.
What's my experience with pricing, setup cost, and licensing?
The pricing is fine.
What other advice do I have?
Overall, I would rate the solution an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Blue Prism Cloud
August 2025

Learn what your peers think about Blue Prism Cloud. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
865,384 professionals have used our research since 2012.
Solution Architect at Automation COE
Helps to automate human work and recognize documents
Pros and Cons
- "The most valuable feature of a non-programmer is diagrams. Someone from an IT background can find it easier to start automation."
- "Blue Prism Cloud needs to improve support, though documentation is available online. It is not detailed, which does not help."
What is our primary use case?
We use the product to automate human work. It not only helps us in normal human processes and document recognition using Azure AI.
What is most valuable?
The most valuable feature of a non-programmer is diagrams. Someone from an IT background can find it easier to start automation.
What needs improvement?
Blue Prism Cloud needs to improve support, though documentation is available online. It is not detailed, which does not help.
For how long have I used the solution?
I have been working with the product for eight years.
What do I think about the stability of the solution?
I rate Blue Prism Cloud's stability a nine out of ten.
What do I think about the scalability of the solution?
We have 150 endpoints that have five users each. I rate the tool's scalability a seven out of ten.
How was the initial setup?
A new environment creating will take 20-30 minutes. It is easy and quick but depends on your environment.
What other advice do I have?
Blue Prism Cloud is the best RPA software if you have the money. I rate it a seven out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Director at a tech vendor with 501-1,000 employees
Easy to access with good usability but needs more AI flexibility
Pros and Cons
- "It’s scalable."
- "It could be more flexible."
What is most valuable?
It works well. There is nothing to really highlight.
It allowed for easy access.
The usability is good.
It’s scalable.
The solution was stable.
What needs improvement?
How we basically integrate any AI models, I’d like to see something which I could do more of a transfer share with. It could be more flexible.
For how long have I used the solution?
We used the solution just for proof of concept. We used it for maybe three months, a couple of months, only.
What do I think about the stability of the solution?
We are no longer running it anymore. We just tried it out for a POC. During the time we were using it, we found it to be stable. There were no bugs or glitches.
What do I think about the scalability of the solution?
The solution is scalable. We could expand it if we needed to.
How are customer service and support?
We didn’t have to contact technical support as we worked closely with an integrator. They handled everything for us.
Which solution did I use previously and why did I switch?
We also tried some internal use cases using Robocorp.
How was the initial setup?
The initial setup was okay. We had help with the process.
What about the implementation team?
We worked with an integrator. They had a setup running already, so it didn't take long for us to start working on it. The process was okay.
What other advice do I have?
It's good. If the pricing model works for you, it's not a bad solution. You just have to figure out whether the pricing model works for your type of use case and for your needs. There are a lot of automation vendors, and depending on your use case, you can decide which is worth investing in. If you have the required budget that can sustain Blue Prism, then it's a good solution.
I’d rate the solution seven out of ten.
We were a customer and an end-user.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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Updated: August 2025
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