Our primary use case is for source coding and continuous integration.
Solution Architect, DevOps Engineer at sonne technology
Minimal customer service required, standard licensing, with product efficiency
Pros and Cons
- "Bitbucket is an integral part of our CI/CD project."
- "I would like to see the integration with some of the cloud service providers improved."
What is our primary use case?
How has it helped my organization?
Bitbucket has helped improve our organization by speeding up our production efficiency and product delivery processes.
What is most valuable?
Bitbucket is an integral part of our CI/CD project.
What needs improvement?
I would like to see the integration with some of the cloud service providers improved.
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August 2025

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For how long have I used the solution?
I have been using Bitbucket for the past year.
What do I think about the stability of the solution?
Bitbucket does not have a problem with stability.
What do I think about the scalability of the solution?
The scalability of Bitbucket is reliable and we have over two thousand five hundred product items in place and the solution is operating as expected.
How are customer service and support?
Technical support is good. We are facing accessibility maybe once a month. This is a small number in comparison with others in the field.
How was the initial setup?
The initial setup of Bitbucket is not complex but you need to have a good working knowledge of the infrastructure.
What about the implementation team?
The implementation can be done in-house and takes two to three hours.
What's my experience with pricing, setup cost, and licensing?
When it comes to licensing we have the standard plan.
What other advice do I have?
I can definitely recommend using Bitbucket and would rate them a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Senior Manager at a tech vendor with 5,001-10,000 employees
Writing and storing code in the central repository is easy
Pros and Cons
- "It is easy to write code and store it in the central repository."
- "Fine tuning for procedures and features related to analytics and code validation is needed."
What is our primary use case?
Our company uses the solution for code management.
What is most valuable?
It is easy to write code and store it in the central repository.
What needs improvement?
Fine tuning for procedures and features related to analytics and code validation is needed.
There are some issues in obtaining licenses.
For how long have I used the solution?
I have been using the solution for two years.
What do I think about the stability of the solution?
The solution is stable so I rate it a nine out of ten.
What do I think about the scalability of the solution?
The dynamic solution is definitely scalable and customizable to any need.
How are customer service and support?
Technical support is pretty helpful so I rate them an eight out of ten.
How would you rate customer service and support?
Positive
How was the initial setup?
The setup is simple with no issues.
What about the implementation team?
We implemented the solution in-house.
What's my experience with pricing, setup cost, and licensing?
Sometimes there are issues in obtaining licenses and the pricing could be improved.
I rate pricing a six out of ten.
Which other solutions did I evaluate?
We did not evaluate other options.
What other advice do I have?
I rate the solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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Updated: August 2025
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Buyer's Guide
Download our free Bitbucket Report and get advice and tips from experienced pros
sharing their opinions.