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Operational planner at a non-profit with 11-50 employees
Real User
Jun 23, 2023
Scalable and compatible with different solutions
Pros and Cons
  • "It seems to be quite scalable."
  • "In future releases, more integration is always a valuable aspect to consider."

What is our primary use case?

Bitbucket, like GitHub, serves as a repository for coding and facilitates integration management and version control. It has features related to these aspects.

What is most valuable?

One of Bitbucket's notable features is its ability to integrate with other addressing solutions.

What needs improvement?

I believe continuous improvement is always a good goal to strive for. 

In future releases, more integration is always a valuable aspect to consider.

For how long have I used the solution?

I used Bitbucket for about three months. 

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December 2025
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What do I think about the scalability of the solution?

It seems to be quite scalable.

Which other solutions did I evaluate?

I was familiar with GitHub as another option.

What other advice do I have?

Overall, I would rate the solution an eight out of ten. 

I would definitely recommend using the solution because one of the great features of Bitbucket is its compatibility with other solutions like Atlassian and others. I highly recommend it.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Cuneyt Gurses - PeerSpot reviewer
Solution Architect, DevOps Engineer at a tech services company with 11-50 employees
Real User
Nov 17, 2022
Minimal customer service required, standard licensing, with product efficiency
Pros and Cons
  • "Bitbucket is an integral part of our CI/CD project."
  • "I would like to see the integration with some of the cloud service providers improved."

What is our primary use case?

Our primary use case is for source coding and continuous integration.

How has it helped my organization?

Bitbucket has helped improve our organization by speeding up our production efficiency and product delivery processes.

What is most valuable?

Bitbucket is an integral part of our CI/CD project.

What needs improvement?

I would like to see the integration with some of the cloud service providers improved.

For how long have I used the solution?

I have been using Bitbucket for the past year.

What do I think about the stability of the solution?

Bitbucket does not have a problem with stability.

What do I think about the scalability of the solution?

The scalability of Bitbucket is reliable and we have over two thousand five hundred product items in place and the solution is operating as expected.

How are customer service and support?

Technical support is good. We are facing accessibility maybe once a month. This is a small number in comparison with others in the field.

How was the initial setup?

The initial setup of Bitbucket is not complex but you need to have a good working knowledge of the infrastructure.

What about the implementation team?

The implementation can be done in-house and takes two to three hours.

What's my experience with pricing, setup cost, and licensing?

When it comes to licensing we have the standard plan.

What other advice do I have?

I can definitely recommend using Bitbucket and would rate them a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Bitbucket
December 2025
Learn what your peers think about Bitbucket. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
879,310 professionals have used our research since 2012.
reviewer1941486 - PeerSpot reviewer
Senior Manager at a tech vendor with 5,001-10,000 employees
Real User
Top 5
Nov 13, 2022
Writing and storing code in the central repository is easy
Pros and Cons
  • "It is easy to write code and store it in the central repository."
  • "Fine tuning for procedures and features related to analytics and code validation is needed."

What is our primary use case?

Our company uses the solution for code management. 

What is most valuable?

It is easy to write code and store it in the central repository. 

What needs improvement?

Fine tuning for procedures and features related to analytics and code validation is needed. 

There are some issues in obtaining licenses.

For how long have I used the solution?

I have been using the solution for two years. 

What do I think about the stability of the solution?

The solution is stable so I rate it a nine out of ten. 

What do I think about the scalability of the solution?

The dynamic solution is definitely scalable and customizable to any need. 

How are customer service and support?

Technical support is pretty helpful so I rate them an eight out of ten. 

How would you rate customer service and support?

Positive

How was the initial setup?

The setup is simple with no issues. 

What about the implementation team?

We implemented the solution in-house. 

What's my experience with pricing, setup cost, and licensing?

Sometimes there are issues in obtaining licenses and the pricing could be improved.

I rate pricing a six out of ten. 

Which other solutions did I evaluate?

We did not evaluate other options. 

What other advice do I have?

I rate the solution an eight out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Yantao Zhao - PeerSpot reviewer
Software Integration Engineer at a tech vendor with 10,001+ employees
Real User
Top 5Leaderboard
Aug 22, 2022
Integrates well, scalable, and good support
Pros and Cons
  • "We use Bitbucket for Jira, Confluence, and Jenkins and we have an automation pipeline. Whenever the coaching is done in Bitbucket we run an automation pipeline from the build, create installations, and tests all in one pipeline. It is done automatically."
  • "Bitbucket could improve its security. For example, the user access security could improve."

What is our primary use case?

Bitbucket can be deployed on the cloud or on-premise.

We use Bitbucket to set up an end-to-end integration system.

What is most valuable?

We use Bitbucket for Jira, Confluence, and Jenkins and we have an automation pipeline. Whenever the coaching is done in Bitbucket we run an automation pipeline from the build, create installations, and tests all in one pipeline. It is done automatically. 

What needs improvement?

Bitbucket could improve its security. For example, the user access security could improve.

For how long have I used the solution?

I have been using Bitbucket for approximately six years.

What do I think about the stability of the solution?

Bitbucket is stable. However, every one or two months it crashes, it depends on the usage. When Jira is down after a long weekend Bitbucket might not be working. There could be other reasons it is not working and not necessarily the solution's fault.

What do I think about the scalability of the solution?

The scalability of Bitbucket is good.

We have a lot of developers working and we are moving the solution locally to the cloud next year. We plan to increase the usage of the solution.

How are customer service and support?

I rate the support from Bitbucket a four out of five.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I have used CVS previously.

How was the initial setup?

The initial setup of Bitbucket can be complex. It depends on what you are using it for. For example, when I was using Jenkins I had to set up a lot of scripts to link all the tasks together for it to run automatically.

What other advice do I have?

I would recommend this solution to others.

I rate Bitbucket an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user1261719 - PeerSpot reviewer
Chief Information Officer at a recruiting/HR firm with 11-50 employees
Real User
Jan 23, 2020
A secure and cost-effective solution for code tracking and management
Pros and Cons
  • "Bitbucket is a standard git implementation with perfectly coordinated screens, it's secure, and we have had no problems with it."
  • "The installation of Bitbucket on our server was not as easy as other Atlassian products, so it is something that can be improved."

What is our primary use case?

We develop our own applications and all of our source code activities are managed and tracked on Bitbucket.

What is most valuable?

Bitbucket is a standard git implementation with perfectly coordinated screens, it's secure, and we have had no problems with it.

We are satisfied with the user interface.

What needs improvement?

The installation of Bitbucket on our server was not as easy as other Atlassian products, so it is something that can be improved. The same is true for the upgrade process. I have upgraded it twice, and it is similar to the initial installation.

For how long have I used the solution?

I have been using Bitbucket for two years.

What do I think about the stability of the solution?

We have had no problems and I'm satisfied with the stability. We use it quite heavily because all of our applications and updates are handled on different branches in Bitbucket.

What do I think about the scalability of the solution?

I cannot say much with respect to scalability because we are a small company with a maximum of five people who are using the product.

How are customer service and technical support?

In the two years that we have been using Bitbucket, we have not needed any support.

Which solution did I use previously and why did I switch?

Prior to using Bitbucket, we were using the freeware version of SVN. We switched because Bitbucket has better features, especially for source code maintenance.

How was the initial setup?

The initial setup was a little bit complex. It requires more intervention on the Linux console than the other Atlassian products. You need to adjust more files, for example.

It took us about a month to deploy and three people were involved in the process. Only one person is required for maintenance because it is generally maintained by Atlassian.

What about the implementation team?

The deployment was done by our in-house team.

What was our ROI?

We have seen ROI but I cannot easily quantify it with numbers.

What's my experience with pricing, setup cost, and licensing?

We are using the minimum package with ten users and we are happy with the price because we are a small company. With our small number of users, our licensing fees are approximately $10 USD per month. There are no fees in addition to this.

Which other solutions did I evaluate?

We evaluated GitHub but we require our own server for source code management.

What other advice do I have?

This solution is good and it covers all our needs. Periodically, I receive announcements from Atlassian, mostly concerning the security features. They are fixing the newly discovered vulnerabilities and also, there are some other improvements in the features. Normally, I am not affected by the new features because we don't require them.

My advice is to start using this solution because it works very well and we are very satisfied with the functionality. If somebody knows how to configure git for libraries then they can implement Bitbucket as well.

I would rate this solution a ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user1234977 - PeerSpot reviewer
Quality Assurance Automation Engineer at a tech services company with 501-1,000 employees
Real User
Nov 27, 2019
A fast initial setup that is scalable and stable
Pros and Cons
  • "The initial deployment is rather straightforward and only takes 30 minutes to an hour."
  • "The solution is not user-friendly. Right now, the solution is not so easy to understand. It needs to update its design and overall user experience."

What is our primary use case?

We primarily use the solution for managing our own repository.

What is most valuable?

I don't have too much experience with Bitbucket; I use GitHub more often.

It's easy to switch back and forth between Bitbucket and GitHub.

What needs improvement?

The code review and creation of requests need improvement. In GitHub it's much easier and broader and that makes everything easier to see.

The solution is not user-friendly. Right now, the solution is not so easy to understand. It needs to update its design and overall user experience.

For how long have I used the solution?

I've been using the solution for several months.

What do I think about the stability of the solution?

The solution is relatively stable. It's much more stable than GitHub.

What do I think about the scalability of the solution?

The solution is fairly scalable. I'm not sure if scaling affects pricing, however. We often have around 100 users on the solution, but it depends on the project.

How are customer service and technical support?

I've never had to contact technical support.

Which solution did I use previously and why did I switch?

We did previously use a different solution. We switched to Bitbucket when we switched projects.

How was the initial setup?

The initial deployment is rather straightforward and only takes 30 minutes to an hour.

What about the implementation team?

I handled the implementation myself.

What other advice do I have?

We use the cloud deployment model.

We use the solution pretty extensively, but it depends on the client and the project.

I'd suggest those considering implementing the solution try all the functionalities in the trial period. That way you can decide if it will work for your projects.

I'd rate the solution eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
CEO at a tech services company with 201-500 employees
Real User
Nov 20, 2019
We get seamless integration and it is stable and easily scalable
Pros and Cons
  • "What I liked the most about this program is that it integrates seamlessly with JIRA."
  • "I think the developers are constantly working on improving the pull requests support."

What is our primary use case?

Our primary use case of this solution is as source repository. We use it to store all the source codes. So we basically use it for easy management of access to the source repository and creating pull requests. It also helps us to manage and get an overview of the different branches we have. It integrates into JIRA seamlessly so you can see the task effects on a JIRA task and Git.

What is most valuable?

What I liked the most about this program is that it integrates seamlessly with JIRA, which really adds value to our organization. I also like it as a pull request feature, even though that feature can definitely be improved.

What needs improvement?

I think the developers are constantly working on improving the pull requests support. It already works quite well, but there are still some issues with the support of the workflow and how to actually measure the time you spend on using reviews for pull requests compared to the time you actually use for doing the task. I am not really sure how that should be handled. I don't have a good solution for it yet. 

For how long have I used the solution?

I have been using Bitbucket for three to four years.

What do I think about the stability of the solution?

I don't have any issues with the stability of Bitbucket. It just works as it should.

What do I think about the scalability of the solution?

The only thing I've experienced with the scalability is that you have to buy additional licenses when you exceed 50 users. That's more related to the cost model. I don't think I've experienced any scalability issues with it so far, however. I didn't expect to either because it's primarily hooked up to Git, that's the source repository.

Only when we misuse Git, like when we add large binary files to a source repository, it doesn't go that well. That's because we don't use it like it was intended to be used. It has nothing to do with Bitbucket - it's more about Git.

How are customer service and technical support?

I haven't used their technical support yet.

What's my experience with pricing, setup cost, and licensing?

I don't know exactly what the program costs, but it depends on how many users you have. We recently upgraded from 50 to 100 users, and I think it's public on the website. I am not sure. 

What other advice do I have?

My advice to others would be that, if they are looking for a stable on-premises solution, Bitbucket is the obvious choice. They can even use it if they are looking for a cloud solution, but we have a restriction that we have to run it on-premises. Therefore I think it's the smallest, best solution for us. 

I think it's worth paying for the extra features because otherwise you end up spending a lot of time configuring open source products. 

On a scale from one to 10, I rate Bitbucket a nine.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Team Leader at a tech services company with 51-200 employees
Real User
Sep 18, 2019
Hosts our core code and has had perfect stability
Pros and Cons
  • "This is a very dependable product that is easy to use and it has an excellent GUI interface."
  • "There are many places where the product could be expanded to make it a more complete solution."

What is our primary use case?

Actually, I have an E-commerce product on that solution and store it there. I deploy the product for each customer and they use it. I'm trying to use the cloud system as my center for distribution. I use Bitbucket for hosting the core code.

What is most valuable?

I'm using the private cloud because I don't want to have my source public on the internet. I'm very happy about that solution because it's precisely enough for me and my needs. Being private was very important for me, and working with the product's GUI user interface is a good experience. 

What needs improvement?

While it is a good and useful product for my application, there are several disadvantages to the system. One thing I have seen is that you can't add some better features to the wiki system. For example, better attachment and document management could be more useful. We actually use another system for our documents because the document management system was not suited for us. Maybe they can improve the wiki side of that product. The issue tracking also can be better than it is now.

The wiki side of the system can use the most enhancement. When I want to use the wiki, I have many problems writing the source code in different code languages. We are creating a web program. Because it is a web project, we want to use, for example, JavaScript and we use CSS. Then we want to use Java for the back-end. When we use different languages, we have a problem deploying them with that system.

Sorting documents is an issue, and also issue tracking over in the system is not very professional. If you compare this product with JIRA it is not very good in these capacities. There is a lot of room for improvement. Another comparison could be made with teamwork.com which is better at these things. We used teamwork for a situation where we needed both better document handling and better issue tracking. We wanted to have something like GitLab with all the features of a project management tool.

Another problem that I had involved issues with CICD (Continuous Integration Continuous Deployment). I could not configure it easily. I did not try to resolve the issue and left it for the future. Maybe it was because of the user interface or maybe because the documentation was not so good, but the CICD pipeline wasn't very easy for us to use. Maybe just adding more helpful documentation for that feature will solve the issue.

The limit on the number of users became a problem for us because we live in a country in the Middle East. The issue of spending more money and having additional costs is a really big concern for us. For example, for being the Turkish leader in the field, what we were able to charge the customer compared to what we are paying for services is not cheap. That makes it difficult to make a decent profit, re-invest and grow.

Other additional features I would like to see can help expand how we work with customers. One example is adding a notebook. There is no notebook in the product at all to write notes for your users and customers to remember details about them and have them available.

Another example would be to add a feature that allows you to integrate and converse with GitLab. Sometimes we need to write some notes for something inside GitLab, but it would be good to have the availability to add from both products and have them integrated. 

If BitBucket had online chat and online help for premium users, it will be best for users who need to get support. Programmers want to focus on the code. For example, if I want to configure something in my pipeline or in a product I am building, I may need to read 30 articles to understand what is happening on the system in order to program it. If I am in a rush and I am a programmer, I don't have enough time for that. So if BitBucket had an online chat system for support to help the developers, that could speed up development and access to support itself.

I can understand these things may not be the primary purpose of the BitBucket solution, but maybe if these things can be added the solution would be more independent, better integrated and would be nearly perfect.

For how long have I used the solution?

I have been using Bitbucket for five years.

What do I think about the stability of the solution?

This solution is perfectly stable. We never had a problem with it, and after five years it is still running as we expect. I love this program for that. 

What do I think about the scalability of the solution?

Many software companies are trying to scale up on the cloud. BitBucket should add some features to make some better use of the cloud and other integrations. For example, if you want to migrate your product to AWS (Amazon Web Services), the AWS will try to send the source code to a codecomp system. Maybe you have something that you do not want to migrate from the source to Amazon. It would be nice to have controls for that. When you commit the code to BitBucket it would be good to be able to also commit from BitBucket to use AWS. 

In our company, we had ten proficient programmers working on the project and we have good clients in Turkey. We could scale the program as well as the number of users and our market or in other ways. I think I am confident in that. So the product is scalable in many ways.

How are customer service and technical support?

The company can improve access to technical support. Some of the documentation was not so good. We did not use it much.

Which solution did I use previously and why did I switch?

From my point of view, the setup for the Atlassian product was better than other products but had less to offer as a system. I tried to switch to TFS (Team Foundation Server), a Microsoft product, and I couldn't use that because I loved this user interface system in the BitBucket product more than TFS.

How was the initial setup?

The first upload of our project was in 2015. I uploaded that code. It wasn't very hard to use the solution or do the deployment. Some of the configuration is not as easy or as good as it could be. The system has changed, but since the implementation, I have made no changes in three years.

Which other solutions did I evaluate?

In a way, I did evaluate other options but it was after I was already working with BitBucket. I tried to use TFS and GitLab, but I couldn't add my existing support to their systems. I loved this support system that I had with BitBucket — the system was very good. But looked at other solutions because I wanted some other features that these other products claimed to have, like issue tracking and a better wiki. These were things which I couldn't get directly in the BitBucket service. But I had gotten used to the excellent GUI in BitBucket and thought it was almost perfect. There were some things missing but the solution was perfectly enough for us. I decided there was no need to change to TFS or the GIT system after the comparison.

What other advice do I have?

On a scale from one to ten, where one is the worst and ten is the best, I would rate this product as an eight. I love this product, so actually eight may actually not be good enough for the rating. On the other hand, there is a lot that could be incorporated or improved.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner.
PeerSpot user
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Download our free Bitbucket Report and get advice and tips from experienced pros sharing their opinions.
Updated: December 2025
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Buyer's Guide
Download our free Bitbucket Report and get advice and tips from experienced pros sharing their opinions.