Auvik Room for Improvement
Sometimes, we get requests for exporting a map of the network. I can export a map, but it exports it as a PDF, which is basically just like a drawing. There is no context. When you're looking at the map, you can hover over things and you can drill in devices and see all kinds of information, but when you export it to a PDF, it is just like a flat image. It is a picture of it, and if you don't know what you're looking at, it doesn't necessarily make any sense. This may be something that has already improved. The exportability piece was one thing that was kind of like a gripe, but it is not all that important. If NCUA wanted to see proof that we have network topology diagrams, I can just show them the tool. Worst case scenario, I can give them read-only access to log into our Auvik tenant, and then they can see for themselves all of that stuff.
Currently, with Auvik's support, I'm troubleshooting some of the information gathered on Cisco devices through SNMP V3. Auvik is not able to pull some of the important information that it uses to draw the map, which is kind of shocking because it is Auvik. So, it is their platform, and it is monitoring Cisco devices, which are obviously very prevalent in the world. Auvik is having a hard time gathering such important information over SNMP V3, which is a networking standard, and on super popular device brand and model. They're actively working with me on that piece. It seems that network device management using SNMP V3 could use a little tuning.
Systems Support Specialist at a government with 501-1,000 employees
They don't let you customize the dashboard, which is like the homepage of Auvik. There is one feature that I don't use that's on the dashboard, and it is for SSL VPN services. The way it is designed is that if you have a separate, dedicated SSL VPN appliance, they can see that. I'd rather not have that take up any space on my screen because it never is going to populate with any kind of information. I'd like to move some things around on the dashboard, but I can't do anything like that. I know that they don't plan on doing it, but if they could open the dashboard just a little bit and allow us to customize it a little bit, it would be incredibly helpful, but it is not something that I feel I'm truly missing.
I wish they did have a few more integrations, and I'm sure that they're going to have more coming down the line. It was last month when I had a meeting with them, and their goal is to just kind of make it as universal as possible. So, they take some customization features or limit some customization features just because they feel that if they make it something you can customize, it might make it less universal. You can use their integrations with other applications. It integrates with the popular RMM solutions, and that's great, but when you are viewing Auvik through that integration, there is no way for me to limit or control how Auvik sees a location. So, I can't just have it default to a certain view. If you're looking at a specific department, I can't have everything automatically filtered down to that specific department. I'd have to go through and add those filters for Auvik to do so.
Most of the issues that I have had are related to the dashboard and wanting a bit more customization available through the dashboard because that's where you'll spend most of your time. Auvik is on the dashboard, and you can create and save these filters, which is great, but if I were to filter the map by all switches, the information below doesn't reflect the filter. I have to select the device within the filter, and then it starts to show the results. I can then see the dashboard of that device. If I were to filter by switches, I would like my top device utilization to only show me switches from my alerts and anything related to my map filter. That was something I asked about in one of the meetings with Auvik last month, and I don't think they have any plan to expand the dashboard anytime soon or at all. So, that was a little bit of a letdown. So, I am adjusting my workflow to fit the product and its abilities, but it really makes sense to me to expand it over time within the TrafficInsights dashboard. If I filter by my access points, then it should only show me the information related to my filter.
Another limitation, which is probably still under customization, is related to the reporting features. It doesn't really give you the ability to customize reports, create reports, or schedule reports. Adding those kinds of elements to it would really take it over the edge. It has some built-in reporting, and you can generate a report based on just a few things. You can do 10 reports that are built-in, but you can't create a report, and you can't customize a report. You can export the reports. It is designed that way. I would like to be able to create and schedule some custom reports. There should be the ability to do a temporary report. For example, if I am monitoring one or multiple devices for a week and I had the map filter to these devices, I'd like to be able to just quickly generate a report to be able to see how this device communicates, or how these devices are communicating over the course of a week. Such a feature would be really good. Reporting is the main thing that you're looking for in a monitoring system, and Auvik falls short there.
I probably have to look through the knowledge base to see if it does exist, but I do not believe there is a way for me to set a threshold for certain types of traffic. For example, when media streaming gets to a certain percentage of network traffic, I get an alert. That's why I'm kind of in it all the time. It is one of the tabs that I have open, and then I just take a look and see what is a little high and then zoom in.
Auvik doesn't deploy firmware upgrades and things of that nature. I don't know what would be required to allow them to be able to handle firmware upgrades for all these different devices, but it is probably not necessary for them to go that far because they'd have to open it up for so many different vendors.View full review »
Some of the automation pieces for discovery still need a little bit more improvement. I wouldn't mind seeing some more security features as that's the world we're driving into. I know Auvik probably wants to try to keep itself separate because that's its brand, but even if they brought on board another brand that was able to plug into them, it would benefit us. It would lower some more network security costs if as a company, they are a one-stop shop. They have already got the network piece going. If they improved in that area and focused a lot on that, they would gain me as a customer, and they would probably gain a lot of others.View full review »
The deployment of the probe onto a particular device could be improved. That usually requires one of our level-two people to step in from the help desk team. It would be much better if it were a click-and-go deployment. What I would like to see in particular is the ability to download an MSI builder for a probe for a particular building. We would simply double-click and install it onto the machine and have it work. Having to roll through with the entire API key is a little time-consuming.View full review »
It is amazing in keeping device inventories up-to-date. It mostly keeps them up to date as things change. There were a couple of hiccups where a device would get replaced and the mapping would break, and we'd have to go in and fix the mapping. It was with devices that Auvik couldn't fully discover or devices that would change frequently, such as cell phones or other devices on the network that are dynamic and change all the time. The integration would just show up with an IP address and a MAC address. There was no other information in them, which wasn't very helpful. They were the devices that Auvik wasn't able to discover fully. If they had full SNMP or SSH credentials and Auvik knew what the device was and it was matched correctly in Auvik, then Auvik could push it through.
It is not at all cheap. We migrated to Domotz because of its pricing.View full review »
Auvik could have better compatibility with more devices. The devices that we're using are essential within our network infrastructure. It would be great to access the full range of features that some of the other ones do, such as the device configuration backups and the configuration change alert. But there are always new devices coming out, so they have to work through getting the compatibility in the first place.
It makes too many attempts to connect to devices when it's online. You want real-time alerting and that sort of thing, so it has a lot of active connections going on behind the scenes. It creates quite a bit of talk on the network when it's connecting to a device. When it's trying to connect to one for the first time, it tries all the credentials you have saved within your credential library, and that isn't always ideal. If you're on the device, you can see that there have been a lot of failed login attempts because it's just trying another credential that it shouldn't use.View full review »
It's rare, but sometimes the actual application itself can be a little slow. That's because of the amount of data that it is pulling from remote networks. That has been my only complaint with it and it's really not even a complaint. But if the speed of the application were to improve, it would help a lot.
Sr. Network Security Engineer at a tech services company with 51-200 employees
The logging features could be a little bit better polished, although that aspect is relatively new. It comes in as raw data, with different formats for different vendors. It's not immediately clear to people what's going on with some of that and you have to read through the codes. Some of the higher-end logging solutions, like Splunk, which is very expensive, can parse through it and correlate items better. Improvement to the logging features would be a value-add, but I'm still very happy that it exists.
There are a few edge cases where I have found support for devices to be a little bit lacking. I'm migrating away from Check Point right now and Auvik and Check Point do not get along at all, so it was very troublesome to get those put in place.
Another issue that I know is already in progress, but that will be very nice, is full integration with PagerDuty. I'm using email connectors right now that have a little bit of a lag, so once the APIs are in place between Auvik and PagerDuty, it will give me better alerting when something breaks. I know that's on the roadmap because I've talked to them about it.View full review »
It is easy to use, yet not easy to administer. If I am a technician, then I just need to log in to a switch or see what the network is doing and what it is connected to, which is very easy to do. If I am an administrator, then I have to maintain, clean, and label that environment. Auvik's utility in that regard is cumbersome. It is hard to find where certain things are configured. Also, it is sometimes hard to figure out why Auvik is doing what it is doing.
There is a weakness with the network discovery capabilities, e.g., if it has access to virtual machines, then it is picking up on networks that don't matter. These are private virtual networks on individual computers, but Auvik doesn't know the difference. So, it is constantly coming up with new networks that it thinks it needs to scan. In my environment, I have 250 computers with probably 100 people who are running Hyper-V. Each one of those instances is creating virtual networks that it is getting discovered, then I have to tell it to ignore it. I have never seen the ability to say, "Ignore the networks or submits that look like this."
Sometimes, the UX is difficult to navigate for certain aspects. For example, I like to keep the generic devices out of the topology, so I often will purge those, but I only want to purge the ones that are offline. In the managed devices section, although you can filter by generic device, you can't filter by up or down status. You can only do that in the device section, not the managed device section. So, I have to take a picture of the generic devices that are offline, then navigate to another area where I can actually delete these objects, then select them using a picture. I can filter in one place, but I can't delete. Then, in the other place, I can delete, but I can't filter the same way.View full review »
Its interface is very sluggish, and that's probably its biggest impediment.
It is easy to set up. However, with the wizard-like setup, the choices are lacking. So, there is a lot more that we feel like we could be doing. If it is outside of their pre-configured monitors, you start getting into a level of difficulty.View full review »
I would like to see more extensive syslog capabilities. It can ingest syslogs and I think it can alert based on quantities of messages. You can also look back at some of the messages, but it's not a forensics level syslog.
Also, when it comes to mapping and visualizations, there are some imperfections. If Auvik can't exactly deduce how something is connected, it will show an inferred connection and that makes the map a little messy, but with the preset filters, which you can use to only look at network devices or known connections, you can get all the clutter out of there. Overall, it does a great job, but it would be nice if it had a better export feature. You can export it in a usable format, but it's not on the level of a Visio drawing, if you are trying to produce a network diagram. There's a lot of "in-Auvik" usability, but not necessarily outside of Auvik.View full review »
We use network mapping slightly differently from a lot of MSPs who are more focused on using Auvik to maintain end-user environments. We're looking at it maintaining quite a complex data center environment. The mapping is good, but that can mean that it can get a little bit unwieldily. So having the ability to be able to have more manual control on how the map is organized, would be really useful for us.
It uses SNMP in its discovery process and how it pulls in data. But today it doesn't have an SNMP trap facility so you can't have your infrastructure devices push alerts into Auvik. And that for us would be a big feature that we would like to see.
The single sign-on piece that they have is really good. That works really well for us. Everything else we're really happy with. They have the chain of control stuff and configuration management piece, which was really nice to discover. We never knew about that. That was one of those things that we fell across and then make use of that quite extensively.View full review »
Network/Systems Admin at a tech services company with 1-10 employees
This is not even a bad issue, but when Auvik can't get to your network or can't get to a device for whatever reason, it does send you alerts. But sometimes we get false positives, which every now and then is not a big deal. But it would help if they made it a little easier to suppress some of the alarms. But that's really a feature I don't have to have. Sometimes more is better. If you had to twist my arm and to make me come up with something, that would be it.View full review »
I would like firmware/software updates for hardware, for at least switches and routers. I already have the feature request in, and it is on their list of things to try and do. Cisco stuff has been notoriously and historically kind of a pain to do, and that is what we use primarily. So, that would be a wonderful thing to get, as it is a device-by-device process. It would be nice to be able to get through that at least in a less fiddly way. It is a pretty manual process now.View full review »
It would be cool if they came out with an app, but running the browser isn't bad.View full review »
So far, I haven't had an issue with it. But I could see where they may need to add some more integration pieces with different vendors. For example, API keys aren't available for certain vendors. While everything that I have works with Auvik and gets monitored by it, there are a few network items I have that I would like to see deeper integration with, but the lack of that type of integration doesn't stop me from doing what I do.View full review »
They need to improve the reporting system. They still don't have a proper reporting system in Auvik. They have built a dashboard in Power BI using APIs, but they should build some sort of report within Auvik itself. If Auvik fixes the reporting or comes up with a good reporting module, it will change the game.
I have already talked with the CEO of Auvik about this. He agreed that he will be working on getting some reporting systems in Auvik. As of now, they only have reporting via Power BI, and it is an additional cost to get the Power BI licenses. Another drawback, the Power BI reporting is not that accurate and you really have to struggle to get the reports.View full review »
I don't like how Auvik handles their multi-site and site terminology compared to other tools. The sites are customers, and the multi-sites are generally partner accounts, but it could also be a customer account with multiple sites underneath it. Their documentation isn't clear on what to use in which scenario. It's up to your best judgment.
Other RMM tools like ConnectWise Automate have customers and sites. Auvik refers to customer accounts as the "multi-site," and the sites underneath are their actual sites unless you have a reason not to set it up that way. Then you can have all the sites under one site. It's confusing.
I also think Auvik's integration with ConnectWise Manage could use some additional features for excluding certain configuration types. We have that turned off because it's overriding configurations when we don't want it to. I believe the ability to exclude those configuration types is on Auvik's roadmap.View full review »
Information Technology System Administrator at a energy/utilities company with 11-50 employees
I don't really have any points of improvement. The few times I've had to call their customer service or use their customer service, they've been pretty prompt and I've been able to get issues resolved pretty much with one phone call. So I don't have any issues there.View full review »
The map would be the first thing I would like to see improved because sometimes the maps get really odd-looking and the automated placement of things on the map, devices on the map is sometimes not right. In fact, I was just looking at the map and something got moved. I'm sure it didn't get moved, it's just that Auvik realized it was supposed to go somewhere else. So the map could be better if there was a little bit of manual manipulation that you could do.
Everything else is pretty simple and straightforward and easy to use.
Global IT Security Administrator at a manufacturing company with 1,001-5,000 employees
They can definitely build more alerts. Firewalls can be more integrated to provide more information, and there can be better integration with Meraki.
It also needs ports for stack switches. Getting into the Office 365 realm would also be a good thing for them.View full review »
A room for improvement would be integration with our help desk system.View full review »
IT Manager at a computer software company with 51-200 employees
It's missing the license checker feature. We are using Salesforce and the license is a really crucial part of the development, and we have to monitor it. Now, I have to write a script and then run it on a random Linux box and get a notification if it's expiring. It's a really specific feature. I'm not sure Auvik will develop it.
We used Nagios for monitoring. Since it's an open-source thing, you can easily extend it with plugins. We had the license-checker in Nagios and I miss it in Auvik. There might be a solution to check this license. I just haven't had time to check it.View full review »
System Administrator at a healthcare company with 51-200 employees
The reporting needs a little bit of improvement. Sometimes, I get too many reports. Or, I don't get reports when I should be getting reports. I don't know if this is Auvik's fault or the devices that the reporting is coming from, but I have noticed there have been some discrepancies.View full review »
Service Expert Network at a consultancy with 10,001+ employees
Sometimes, it is easy to use. Sometimes, it is painful to add something and get some of the features running. For example, we had a problem adding interfaces to the monitoring. When some features are not yet deployed, sometimes we struggle with configuration problems, adjusting it in the proper way.
There have been some problems with the implementation of the monitoring. Because we can't monitor as we would like, we aren't introducing anything more to the platform at the moment.
It needs flexibility for the pooling of information. Because it is fully automated, it is pooling everything from the device from a given category. There is no way to exclude things that are not important or if you want to temporarily remove them to see statistics of other things. For example, we get about 100 MB from Auvik. We are unable to limit this. We would rather stop monitoring something, since some features will always give you alerts, because they shouldn't be monitored. However, it is impossible to exclude them, e.g., the internal interface. If somebody disconnects the device from the internal interface, we get an alert. So, this is something that is really painful for us. More flexibility would solve most of our issues.
We can only see the global picture, not the detailed one. This is something that we don't have in Auvik.View full review »