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Anas Ismail - PeerSpot reviewer
Senior Technical Engineer at Seniors IT
Real User
Responsive support, beneficial NAC, and straightforward initial installation
Pros and Cons
  • "Aruba ClearPass has complete NAC features."
  • "The GUI of Aruba ClearPass could improve, it is not user-friendly."

What is our primary use case?

We are using Aruba ClearPass for network access, such as system authentication, user authentication, and some post-checking.

What is most valuable?

Aruba ClearPass has complete NAC features.

What needs improvement?

The GUI of Aruba ClearPass could improve, it is not user-friendly.

In a feature release, asset tracking could be easier.

For how long have I used the solution?

I have been using Aruba ClearPass for approximately two years.

Buyer's Guide
Aruba ClearPass
June 2025
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What do I think about the stability of the solution?

 Aruba ClearPass is a stable solution.

What do I think about the scalability of the solution?

The scalability of Aruba ClearPass is very good.

How are customer service and support?

The support from Aruba ClearPass is great.

How was the initial setup?

The initial installation is straightforward, but creating the services is sometimes a bit complex.

The time of deployment depends on the customer's use case, but the typical duration is approximately 10 days.

What other advice do I have?

My advice to others before they implement Aruba ClearPass is for them to check their infrastructure compatibility. We've had some issues with unsupported switches.

I rate Aruba ClearPass a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1147020 - PeerSpot reviewer
Project Manager at a computer software company with 1,001-5,000 employees
Real User
Simple management, performs well, and helpful support
Pros and Cons
  • "Aruba ClearPass's most valuable features are simple accessing, operating, and management. Additionally, the dashboard and performance work well."
  • "The monitoring of Aruba ClearPass needs improvement. For example, they have monitoring for TECHx and you can find out what the administrator did. However, if Aruba ClearPass is managing GUI devices, you do not know what the administrator is doing."

What is our primary use case?

We use Aruba ClearPass for Nutanix and TECHx.

What is most valuable?

Aruba ClearPass's most valuable features are simple accessing, operating, and management. Additionally, the dashboard and performance work well.

What needs improvement?

The monitoring of Aruba ClearPass needs improvement. For example, they have monitoring for TECHx and you can find out what the administrator did. However,   if Aruba ClearPass is managing GUI devices, you do not know what the administrator is doing.

For how long have I used the solution?

I have been using Aruba ClearPass for approximately three years.

What do I think about the stability of the solution?

The stability of Aruba ClearPass is good.

What do I think about the scalability of the solution?

Aruba ClearPass can scale.

How are customer service and support?

I have to use the support from Aruba ClearPass a few times and I had a good experience.

Which solution did I use previously and why did I switch?

I have used Cisco solutions and they have nice but complex. If you do not have a good experience, it is complex to set up and operate. Aruba ClearPass is easy for everybody and better than Cisco. I would recommend Aruba ClearPass but I would not recommend Cisco.

How was the initial setup?

The initial setup of Aruba ClearPass is very easy.

What other advice do I have?

I feel this solution is the best on the market.

I rate Aruba ClearPass a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Aruba ClearPass
June 2025
Learn what your peers think about Aruba ClearPass. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
857,028 professionals have used our research since 2012.
reviewer1180662 - PeerSpot reviewer
Solution Design Network at a tech services company with 1,001-5,000 employees
Real User
A good NAC solution with great QBT technology
Pros and Cons
  • "Stable with good QBT technology."
  • "Lacks the ability to handle more than one certificate for both the management process and the Captive Portal."

What is our primary use case?

I use this solution when I need deep authentication regarding security issues, passwords and so on. ClearPass is also available on the Captive Portal. We're also finding that customers with many IOT devices are interested in the product. We are customers of Cisco and deploy this solution for our customers. 

What is most valuable?

ClearPass works, it's quite stable and the solution is NAC and will stay that way. The QBT technology is very good.  

What needs improvement?

There is an issue on the technical side with ClearPass. Many devices work with SSL certificates but Aruba ClearPass only has the ability to handle one certificate for both the management process and also for the Captive Portal. I would like Aruba to permit the use of different certificates for the Captive Portal and for the management interfaces.

What do I think about the stability of the solution?

The solution is stable. 

What do I think about the scalability of the solution?

There is scalability but it's linked to the licensing model and is quite inferior to other solutions like Cisco ISE or Macmon.

How are customer service and support?

When we sell this solution to our customers it's always with a really, really high SLA. The support engineers at Aruba are knowledgeable and they provide good support.

How was the initial setup?

If you know what you're doing, deployment doesn't take much time. It requires first deploying a V-LAN schema so you have to keep that in mind. 

What other advice do I have?

I would recommend this solution and rate it nine out of 10. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1409682 - PeerSpot reviewer
Assistant Lead Engineer at a tech services company with 1,001-5,000 employees
Real User
Straightforward to deploy, easy to use, and the support is quick
Pros and Cons
  • "The interface is very easy to use and the workflow is quite straightforward."
  • "The licensing model could be improved."

What is our primary use case?

Our primary use is network access control at the endpoints.

What is most valuable?

The interface is very easy to use and the workflow is quite straightforward.

What needs improvement?

The licensing model could be improved.

For how long have I used the solution?

We have been working with ClearPass for about two years.

What do I think about the stability of the solution?

This is a very reliable and robust product and we plan to continue using it

What do I think about the scalability of the solution?

We have not yet had to scale or add features, but I think that it's going to be easy. We currently have about 10,000 endpoints.

How are customer service and technical support?

The support is good and they are quite fast. We have not had many issues.

Which solution did I use previously and why did I switch?

I have experience with Cisco ISE and ClearPass is much easier to use. Because it is so complicated, we were having a lot of issues with it.

How was the initial setup?

The initial setup is straightforward and easy to do. It took less than a week to deploy.

What about the implementation team?

We purchased this solution together with the Professional Services, so the vendor set it up for us.

What's my experience with pricing, setup cost, and licensing?

The pricing is not bad and everything is included.

What other advice do I have?

Overall, this is a good product and I can recommend it. There is really nothing bad that I can say about it, although I do think that they should work on changing the licensing model.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Networking Architect at Telia Lietuva, AB
Real User
Very mature with great functionality; excellent online support
Pros and Cons
  • "A mature and functional product."
  • "Some functions could be improved."

What is our primary use case?

Our primary use case is providing services for this solution. We've done a big proof of concept for Clearpass in our company. And another recent case I prepared was a proposal for one of our biggest customers regarding a solution for network access control. Clearpass was practically the heart of that solution.

My position in the company is independent. The company sells end products and services from various vendors and Aruba is one of them. We do the implementation. 

What is most valuable?

One of the most valuable features of the solution is the maturity of the product and, of course, the functionality is also very good. 

What needs improvement?

Possibly some of the functions could be improved, but it's hard to say. Generally, Clearpass is considered the leader in its field and it's a very good product. 

For how long have I used the solution?

I've been using this solution for about half a year. 

How are customer service and technical support?

We have quite good support from local representatives and we have our own team in the company for maintenance. A lot is available online.

How was the initial setup?

Initial setup of the solution is relatively straightforward. There are a lot of videos and documentation available on the internet.

Which other solutions did I evaluate?

We looked at Pulse Policy Secure as a possible option. In some areas it has more flexibility than Clearpass but Clearpass came out on top in the end. Policy Secure has some ability issues and lack of good support. 

What other advice do I have?

I would rate this product a nine out of 10. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
PeerSpot user
CTO at Kingsway Hospitals
Real User
Simple to deploy, good analytics, and usage is transparent to the users
Pros and Cons
  • "It's very easy to access support and the documentation is self-explanatory."
  • "In the future, I would like to see plugins for AI and machine learning."

What is most valuable?

The most valuable features are planning and analytics.

It is simple to deploy.

It is transparent for the users to come in through ClearPass.

What needs improvement?

In the future, I would like to see plugins for AI and machine learning. If it did pattern analysis then it could help to determine our requirements automatically.

For how long have I used the solution?

We have been using ClearPass for a couple of months. 

What do I think about the stability of the solution?

ClearPass has been very stable and there are no hiccups or any issues that we are experiencing.

What do I think about the scalability of the solution?

It is modularly scalable and I don't see any issues with it.

I've got a lot of people connecting to my facility from outside of the organization, and they all connect through ClearPass. The combined external and internal user count is around 500.

How are customer service and technical support?

The support that I have had from Aruba on this solution has been very nice. It's very easy to access support and the documentation is self-explanatory. You won't need much guidance from the Aruba team.

How was the initial setup?

When it comes to the initial setup, as a customer, you need to prepare your own decision matrix. Once the matrices are in place, the rollout of ClearPass is seamless. It is easy. However, if you don't do your introspection and homework then it could be a challenge for an organization.

What other advice do I have?

This is a solution that I would strongly recommend.

We are very happy with the support and the product overall. Although it meets our satisfaction and requirements 100%, you can never give a 100% mark. There is a little bit of room for improvement in all things.

I would rate this solution a nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Project Engineer at a tech services company with 501-1,000 employees
Real User
A flexible solution with multi-vendor support
Pros and Cons
  • "The most valuable feature is flexibility as it supports solutions from multiple vendors."
  • "The interface could be made easier and more intuitive."

What is our primary use case?

We are a solution provider and this is one of the products that we implement for our clients.

What is most valuable?

The most valuable feature is flexibility as it supports solutions from multiple vendors.

What needs improvement?

The interface could be made easier and more intuitive.

For how long have I used the solution?

We have been using Aruba ClearPass for about four years.

What do I think about the stability of the solution?

This is a stable product.

How are customer service and technical support?

The technical support is very good. When you have an issue they respond very, very quickly.

What about the implementation team?

We have qualified and certified engineers who implement and deploy this solution.

What's my experience with pricing, setup cost, and licensing?

The price is not an issue for us.

What other advice do I have?

Overall, Aruba ClearPass is a very good product, we feel very confident using it, and it is a product that I would recommend. That said, it is not perfect.

I would rate this solution a nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Security5e37 - PeerSpot reviewer
Security Automation and Incident Response at a tech services company
Real User
Enables us to double verify whether a machine is compliant with our policy
Pros and Cons
  • "We can double verify whether a machine is compliant with our policy on the one hand, and on the other hand if it's one of our machines we let it into the network."
  • "The user interface should be improved. The logs and how the logging mechanism works can also use an upgrade."

What is our primary use case?

We use this solution mainly for NAC, network access control.

How has it helped my organization?

It's security control after all so just like you have an EDR installed, we double verify whether a machine is compliant with our policy on the one hand, and on the other hand, if it's also one of our machines so that we can let it into the network. It's security control.

What is most valuable?

The most valuable feature for us is the policy compliance. They have an API that assists you in checking whether a machine has specific clients. For example, we check whether the EDR is updated and whether there are specific clients whose machine should be allowed to connect to the network.

What needs improvement?

The user interface should be improved. The logs and how the logging mechanism works can also use an upgrade. It should also have better reporting, we were trying to do the reports and didn't manage to do them because technically we couldn't. 

Better documentation on the API would be useful as well.

For how long have I used the solution?

We've been using Aruba ClearPass for around a year.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

The scalability is good. We didn't have any problems there. We deployed it in 12 hours worldwide, so it's pretty scalable. There are about 2,500 users currently, in total.

In terms of increasing our user base, we increase the license whenever we acquire a company so it depends on whether we're growing organically or not organically. It's in the pipeline, so once we buy a company they go through us, pick a stage, and we implement all the security enforcement for that company. So as long as we buy companies, we implement this as well.

How are customer service and technical support?

Most of the problems we had were solved by the integrator. The technical support is medium to good.

How was the initial setup?

The initial setup was complex. The deployment was fast, but in order to tune the policy, install the agent, and do everything else, I would say it took around 4 to 6 months.

What about the implementation team?

We used an integrator. They were very good. Most of the shortcomings were technology based, not implementation based.

What other advice do I have?

My advice is to get a good integrator.

I would rate this solution as an eight and a half out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Aruba ClearPass Report and get advice and tips from experienced pros sharing their opinions.
Updated: June 2025
Buyer's Guide
Download our free Aruba ClearPass Report and get advice and tips from experienced pros sharing their opinions.