Try our new research platform with insights from 80,000+ expert users
Technical Department at Telenor Comunicaciones
Real User
Versatile and stable solution
Pros and Cons
  • "The aspect of Aruba ClearPass that I like most is that it has a lot of options, it is very versatile."
  • "The initial setup was quite complex, it is not that easy."

What is our primary use case?

Our primary use case is for security.

What is most valuable?

The aspect of Aruba ClearPass that I like most is that it has a lot of options, it is very versatile.

What needs improvement?

One thing that could be improved in Aruba ClearPass is that we would like to have an option to recognize all the assets on the customer's site in one click. That is an easy way of recognizing all the assets on a customer site. We would like an easier way of recognizing the assets of the network so we could know in which VLAN we want to configure the port or the suite and which policies apply to that port. We'd like ClearPass do that automatically.

For how long have I used the solution?

We first installed ClearPass about two years ago.

Buyer's Guide
Aruba ClearPass
June 2025
Learn what your peers think about Aruba ClearPass. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
857,028 professionals have used our research since 2012.

What do I think about the stability of the solution?

In terms of stability, it is quite stable.

What do I think about the scalability of the solution?

One a scale of one to five, I would give the scalability a three. It is not scalable enough.

How are customer service and support?

The technical support is good.

How was the initial setup?

The initial setup was quite complex, it is not that easy.

It took maybe two weeks. It takes a long time because it depends on the customer's industry or location or on the user's computers. It's not that fast normally.


What's my experience with pricing, setup cost, and licensing?

Aruba ClearPass is expensive.

What other advice do I have?

On a scale of one to ten I would give Aruba ClearPass an eight.

It is a good solution for applying security to the network. I would recommend it.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
Anil Ergunsah - PeerSpot reviewer
Anil ErgunsahManaging Partner & Technical Consultant at IT Expert
Top 5Real User

It is flexible, has multivendor support and many features, but needs training to learn. The permanent licensing model is great. I'm giving Clearpass courses as a certified instructor and love this product.

reviewer1364637 - PeerSpot reviewer
Architecte Système at a tech services company with 1,001-5,000 employees
Real User
Excellent for securing local networks, very stable, and easily scalable
Pros and Cons
  • "We find that at the end of the projects we manage, all functionalities perform quite well. We've tested it a lot and find it to be overall a very good solution."
  • "The solution needs to upgrade its user interface. Right now, it's not so user friendly, and it's an aspect that my clients' wish was improved upon."

What is our primary use case?

My clients primarily use the solution to control access to the network or their sites. If a computer is not recognized by ClearPass, it won't be able to gain access.

What is most valuable?

The solution is extremely stable.

We find that at the end of the projects we manage, all functionalities perform quite well. We've tested it a lot and find it to be overall a very good solution.

It's excellent in terms of securing local networks for our clients.

What needs improvement?

The solution needs to upgrade its user interface. Right now, it's not so user friendly, and it's an aspect that my clients' wish was improved upon.

The solution is quite large and complex in scope. If a person isn't familiar with the solution, they can quickly get overwhelmed with everything.

For how long have I used the solution?

I've been installing the solution for one to two years now. The last project I worked on was around six months ago. 

What do I think about the stability of the solution?

We have never experienced any bugs, crashes, or glitches. In my opinion, everything is stable. It's excellent. I'd say it's quite reliable in that regard.

What do I think about the scalability of the solution?

The solution is very scalable. A company will be able to expand the solution to meet their needs as necessary.

How are customer service and technical support?

In the past, we have reached out to technical support. During the implementation process, all the way through the project, we only had just one or two specific instances where their assistance seemed to take a long time. However, overall, I would say we are completely satisfied with their level of support.

How was the initial setup?

While the installation itself is not difficult per se, the process you need to go through before installing the solution is complex. There are a lot of configurations to do on the firewall network and it can take a while, depending on the company. 

While it's tedious before the installation, once you come to the actual installation itself, you'll realize it's not too bad.

We're working on a project right now that has ten deployments and that's taken us about four or five months. For this project, there have been five people involved in the deployment process.

What about the implementation team?

We handle aspects of the implementation for our clients.

What other advice do I have?

We've partnered with HPE and Aruba.

I work at a service company. I go and install solutions for customers. I just handle the install for my customers. I don't use the software myself every day or on a regular basis. My role is one of a project technician and director. I'm an architect.

Our organization handles all sizes of companies from small to large enterprises.

If there's a company out there considering the solution, I'd just caution them to be ready.  There is a lot of configuration to do on all of the infrastructure. Other than that, it's an excellent solution. It's great for securing a local network. Security, at the end of the day, shouldn't have a cost. It's imperative to protect your business and to not worry so much about price tags, because it's even more expensive when you are unprotected and things go wrong.

I'd rate the solution nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Buyer's Guide
Aruba ClearPass
June 2025
Learn what your peers think about Aruba ClearPass. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
857,028 professionals have used our research since 2012.
Sumudu Perera - PeerSpot reviewer
Consultant - Networking at Plexus Global Pvt Ltd
Consultant
Scalable solution and has the best-automated profiling feature
Pros and Cons
  • "The solution is highly stable."
  • "They should include SMP functionalities."

What is our primary use case?

We use the solution for basic user authentication, authorization, and accounting purposes.

What is most valuable?

The solution has the best-automated profiling feature. It helps us create granular policies based on device category. Also, its API-level integration with third-party systems works well compared to other vendors.

What needs improvement?

They should include features like Radius CoA for IoT and similar devices for the solution. Also, it would be great if they had SMP functionalities as well.

For how long have I used the solution?

I have been using the solution since 2016.

What do I think about the stability of the solution?

The solution is highly stable. I rate its stability a ten.

What do I think about the scalability of the solution?

The solution is highly scalable. I rate its scalability a ten. We can add as many subscribers as we require. We have at most ten solution users as our customers. They all are enterprise businesses.

How was the initial setup?

The solution's GUI and configuration workflow could be clearer to understand. I rate its setup process a six. It involves analyzing customers' requirements and starting with a POC. Once it is done, we order equipment and a license. Next, we deploy the solution offline and integrate it with the production environment. The entire process takes around two to three months to complete.

What's my experience with pricing, setup cost, and licensing?

The solution is costly. We have purchased its perpetual license. It is affordable for enterprise businesses. The medium-scale companies find it expensive. I rate its pricing an eight.

What other advice do I have?

I recommend the solution to others. It is an excellent platform. I rate it as a nine.

Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
Avi Shitrit - PeerSpot reviewer
System Engineer at Chayon Technologies
Real User
Comprehensive solution for network access control, profiling, and security
Pros and Cons
  • "ClearPass's best feature is its comprehensiveness."
  • "ClearPass isn't hard to set up, but it takes a long time."

What is our primary use case?

I use ClearPass for network access control, profiling, and security.

What is most valuable?

ClearPass's best feature is its comprehensiveness.

What needs improvement?

It would be useful if a free trial was available for customers to see if ClearPass is suitable for them before purchasing.

For how long have I used the solution?

I've been using ClearPass for two years.

What do I think about the stability of the solution?

ClearPass is stable.

What do I think about the scalability of the solution?

ClearPass is scalable.

How are customer service and support?

ClearPass's technical support is okay.

How was the initial setup?

ClearPass isn't hard to set up, but it takes a long time.

What other advice do I have?

I'd advise anybody thinking of implementing ClearPass to go for it, it's a good solution. I would rate ClearPass as eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Head Of Consulting Services at Eastech Systems Limited
Real User
Scalable, helpful support, but user training needed
Pros and Cons
  • "Aruba ClearPass is a simple solution for customers to see what is happening on their network."
  • "The implementation can improve because it is challenging to explain some of the concepts to the client."

What is our primary use case?

Aruba ClearPass could be deployed on-premise in the cloud.

What is most valuable?

Aruba ClearPass is a simple solution for customers to see what is happening on their network.

For how long have I used the solution?

I have been using Aruba ClearPass for approximately five years.

Aruba ClearPass is used for our clients to control and access their network.

What do I think about the stability of the solution?

Aruba ClearPass is stable.

What do I think about the scalability of the solution?

I have found Aruba ClearPass to be scalable.

We have approximately three to four clients that are using this solution.

How are customer service and support?

The support has been good for our customers.

How was the initial setup?

Aruba ClearPass is complicated to install. Before our clients can use the solution they typically do a POC and we loan them some equipment for them to test with.

The projects from negotiation to acceptance take approximately three to six months.

The implementation can improve because it is challenging to explain some of the concepts to the client.

What about the implementation team?

We do the implementation of the solution, and the time it takes for us to do the deployment depends on the customer's size.

What's my experience with pricing, setup cost, and licensing?

The starting price of Aruba ClearPass is 200k Hong Kong dollars. The licensing is based on the endpoints. For example, 100 - 500 endpoints. 

There is a subscription for the support from the vendor that can be bundled together.

The solution can be expensive because you might have to train the customer.

What other advice do I have?

I rate Aruba ClearPass a seven out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
reviewer1427742 - PeerSpot reviewer
Network Architect at a tech services company with 201-500 employees
Real User
Beneficial extra security, useful authentication mechanisms, but under interface needs improvement
Pros and Cons
  • "The most valuable features of Aruba ClearPass are the authentication mechanisms and the integration with Active Directory(AD)."
  • "Aruba ClearPass could improve the user interface, it is a bit chunky."

What is our primary use case?

I am using Aruba ClearPass for 802.1X and backup indication.

How has it helped my organization?

Aruba ClearPass improved security across a diverse network, which is countrywide. It provides extra security so that anybody that gets on the network, belongs there, we know those that have allowed access to the network, get access to the network.

What is most valuable?

The most valuable features of Aruba ClearPass are the authentication mechanisms and the integration with Active Directory(AD).

What needs improvement?

Aruba ClearPass could improve the user interface, it is a bit chunky.

For how long have I used the solution?

I have been using Aruba ClearPass for approximately 18 months.

What do I think about the stability of the solution?

Aruba ClearPass is stable in my usage.

What do I think about the scalability of the solution?

I have found Aruba ClearPass to be scalable.

We have hundreds of users in different locations using this solution.

How are customer service and support?

I have not used the support from Aruba ClearPass.

Which solution did I use previously and why did I switch?

I have not used a previous solution.

How was the initial setup?

Aruba ClearPass was installed into the cloud and had the resiliency working. Then we had a test lab environment where we rolled out the configurations, to test it, and then we rolled out the overall configuration for all of the switches and access points around the network. The whole process was straightforward. The whole process took approximately three months from start to finish.

What about the implementation team?

The implementation was done in-house. We used three people for the process.

What was our ROI?

I felt we did not get a return on investment.

What's my experience with pricing, setup cost, and licensing?

The price of Aruba ClearPass is expensive. When you want to build redundant systems it can be seen as necessary, so the enterprise will manage all of those costs.

There are additional costs because we have implemented it into a cloud environment, there are costs associated with the cloud environment. We didn't go with appliances.

Which other solutions did I evaluate?

I did some research before choosing Aruba ClearPass. I looked at open NAC and some of the other proprietary systems.

What other advice do I have?

There are additional features that we haven't used, such as fingerprinting and guest reception type scenarios. There are other features we haven't implemented and there's no reason to implement them at this stage.

Planning is the most important aspect of getting started before implementing Aruba ClearPass. Don't jump into it, you need to plan. You need to understand what you're trying to do and plan it and then start off in a small, safe environment for rollout. Once you've tested all the scenarios and it works completely for each one, then roll it out over a long period of time to ensure that the user experience is good.

I rate Aruba ClearPass a seven out of ten.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1805229 - PeerSpot reviewer
Senior Proposal Manager at a tech services company with 201-500 employees
Real User
It's useful for network separation
Pros and Cons
  • "It's a great solution with multi-vendor support. That's always useful."
  • "I would like to see better integration with the firewall for zeroing out blacklisted users."

What is our primary use case?

I mostly use ClearPass for network separation.

What needs improvement?

I would like to see better integration with the firewall for zeroing out blacklisted users.

For how long have I used the solution?

I've been using Aruba solutions for almost 20 years.

What do I think about the scalability of the solution?

When working with a virtual solution, it's always the same image when you do the initial installation, but you need to have a picture of the scale you want to achieve. 

For example, let's say you are switching from a medium-sized solution to a larger-scale solution. Suppose you overestimate and wind up with too many endpoints. In that case, you'll need to reinstall the solution because it reserves resources of your virtual infrastructure, depending on the type of installation that you do. 

Say, for instance, I want my next solution to service 5,000 endpoints, and in the end, you have 12,000. That means you needed the bigger version. The license is the same, but the installation reserves the resources of the virtual infrastructure.

How are customer service and support?

We handle all our support in-house. Our engineers have the highest certifications.

How was the initial setup?

Generally speaking, setting up a network access control solution is complex. You have to integrate the use cases.

What other advice do I have?

I rate Aruba ClearPass eight out of 10. It's a great solution with multi-vendor support. That's always useful. My advice is to take advantage of Aruba's identification solution called ClearPass Insight in addition to the network access control.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1286409 - PeerSpot reviewer
Senior Account Manager at a tech services company with 11-50 employees
Real User
Provides good visibility and security, and is affordable and highly scalable
Pros and Cons
  • "The visibility and security features are most valuable. We get a clear view. It is a very secure product for educational institutions."
  • "The improvement can be in the cloud area. They can improve it for the cloud so that we can deploy it on the cloud."

What is our primary use case?

We are a gold partner of Aruba. We have deployed it in different educational institutions. It is mainly being used by the students. They onboard their mobile devices on ClearPass so that they can use them securely, and the IT team can have more visibility on the product. This is the main use case for ClearPass.

What is most valuable?

The visibility and security features are most valuable. We get a clear view. It is a very secure product for educational institutions. 

It is very user-friendly. It is easy to configure and use. The dashboard is very intuitive, and it can give you a very clear view. You can see all the students and all the onboarded devices on the dashboard.

What needs improvement?

The improvement can be in the cloud area. They can improve it for the cloud so that we can deploy it on the cloud.

In terms of new features, I don't have anything in mind, but Aruba is always working on new features. They are doing releases every quarter or six months.

For how long have I used the solution?

We have been working with Aruba products since 2004. We are one of the oldest partners of Aruba in the Middle East. We've been working with ClearPass for 10 years.

What do I think about the stability of the solution?

It is very stable. 

What do I think about the scalability of the solution?

It is highly scalable. You can start with a couple of users, and you can scale up to 10,000. We have a deployment of 25,000 users in one of the biggest universities in Lebanon.

How are customer service and support?

They are really fast and highly knowledgeable.

How was the initial setup?

It is really easy to set up. It is very user-friendly and easy to configure.

It doesn't take a lot of time to deploy and configure ClearPass. It takes about a week or a maximum of 10 days for the whole deployment.

What's my experience with pricing, setup cost, and licensing?

It is affordable. In Lebanon, companies are small, and they do not have a big budget. They cannot invest a lot of money, and Aruba ClearPass is quite affordable for them.

What other advice do I have?

ClearPass is one of the best solutions we have ever worked with. It is very stable and secure, and it has a lot of features that an institution can benefit from.

I would easily rate it a nine out of 10.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Buyer's Guide
Download our free Aruba ClearPass Report and get advice and tips from experienced pros sharing their opinions.
Updated: June 2025
Buyer's Guide
Download our free Aruba ClearPass Report and get advice and tips from experienced pros sharing their opinions.