Aditya Buditama - PeerSpot reviewer
System Engineer - Network at PT.Helios Informatika Nusantara
Real User
Top 5
Stable product with an efficient dynamic segmentation feature
Pros and Cons
  • "Aruba ClearPass's most valuable feature is dynamic segmentation."
  • "The platform's API integration could be better. Additionally, its pricing could be affordable."

What is our primary use case?

We use the platform to improve network security.

What is most valuable?

Aruba ClearPass's most valuable feature is dynamic segmentation. It assigns the right wired or wireless connections to the right user. We don't have to run the process manually.

What needs improvement?

The platform's API integration could be better. Additionally, its pricing could be affordable.

For how long have I used the solution?

We have been using Aruba ClearPass for three years.

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What do I think about the stability of the solution?

It is a stable product.

What do I think about the scalability of the solution?

It is scalable for a small company.

How are customer service and support?

The technical support team could work on a better process while escalating the issues from one engineer to another. Sometimes, we have to explain the issues from the beginning all over again.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup is straightforward and takes two months to complete.

What's my experience with pricing, setup cost, and licensing?

The product is quite expensive. I rate its pricing a seven out of ten.

What other advice do I have?

I rate Aruba ClearPass an eight out of ten. It has useful technology and good performance. It needs improvement in terms of pricing and support.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
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Project Manager at a computer software company with 1,001-5,000 employees
Real User
Simple management, performs well, and helpful support
Pros and Cons
  • "Aruba ClearPass's most valuable features are simple accessing, operating, and management. Additionally, the dashboard and performance work well."
  • "The monitoring of Aruba ClearPass needs improvement. For example, they have monitoring for TECHx and you can find out what the administrator did. However, if Aruba ClearPass is managing GUI devices, you do not know what the administrator is doing."

What is our primary use case?

We use Aruba ClearPass for Nutanix and TECHx.

What is most valuable?

Aruba ClearPass's most valuable features are simple accessing, operating, and management. Additionally, the dashboard and performance work well.

What needs improvement?

The monitoring of Aruba ClearPass needs improvement. For example, they have monitoring for TECHx and you can find out what the administrator did. However,   if Aruba ClearPass is managing GUI devices, you do not know what the administrator is doing.

For how long have I used the solution?

I have been using Aruba ClearPass for approximately three years.

What do I think about the stability of the solution?

The stability of Aruba ClearPass is good.

What do I think about the scalability of the solution?

Aruba ClearPass can scale.

How are customer service and support?

I have to use the support from Aruba ClearPass a few times and I had a good experience.

Which solution did I use previously and why did I switch?

I have used Cisco solutions and they have nice but complex. If you do not have a good experience, it is complex to set up and operate. Aruba ClearPass is easy for everybody and better than Cisco. I would recommend Aruba ClearPass but I would not recommend Cisco.

How was the initial setup?

The initial setup of Aruba ClearPass is very easy.

What other advice do I have?

I feel this solution is the best on the market.

I rate Aruba ClearPass a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Aruba ClearPass
May 2024
Learn what your peers think about Aruba ClearPass. Get advice and tips from experienced pros sharing their opinions. Updated: May 2024.
769,662 professionals have used our research since 2012.
it_user688896 - PeerSpot reviewer
WiFi Manager at Etisalat UAE
Vendor
Offers support for every time you have database issues
Pros and Cons
  • "Aruba has improved my organization because it supported me on my level of access."
  • "Aruba needs to improve and the processes must be clear."

What is our primary use case?

Our primary use case for Aruba ClearPass is to use it in IoT services.

How has it helped my organization?

Aruba has improved my organization because it supported me on my level of access. I hope to see Aruba add routers to their portfolio. 

What is most valuable?

A very important feature for me is its support of a multi-tenant solution on deliverables. For instance, I have three customers, or three users, and I want each customer to have his own portal and his own database to manage their subscriber for reporting and for provision. 

What needs improvement?

Aruba needs to improve and the processes must be clear. I also believe the marketing is very important, as well as to split the database to be more specific, like having a user name, access point name or site name. 

For how long have I used the solution?

We have been using Aruba ClearPass for two years now.

What do I think about the stability of the solution?

In general, Aruba is very stable and it supports me every time I have issues related to my database. 

What do I think about the scalability of the solution?

The scalability is good. We currently have about 100 users but we expect this to grow to 10,000 by the end of the year. So we plan to increase our usage. We won't need to employ extra staff because the support from Aruba is very good.

How are customer service and technical support?

The technical support from Aruba is very good.

Which solution did I use previously and why did I switch?

Before we started using Aruba we worked on Cisco, which has the same setup. They had the same access layer, access points, access controller and management at Cisco. We were, however, looking for a wireless solution.

How was the initial setup?

The deployment took about two years, and then it took about two weeks for the configurations to be activated. 

What was our ROI?

We've invested in Aruba to increase our customers to 10,000 by the end of the year so we hope to see a good return on investment. 

What's my experience with pricing, setup cost, and licensing?

We pay an annual licensing fee for Aruba and there are no additional costs.

What other advice do I have?

I can recommend this solution for anyone in terms of guest management or from a security perspective. I will rate this a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Rana Shahid - PeerSpot reviewer
Business Development Manager at gwc networks
Real User
Good support, highly scalable, and helpful for tracking the complete user activity in the network
Pros and Cons
  • "We are mainly using Aruba ClearPass for our clients for securing access to their on-premise assets. As per customer expectations, we are trying our best to track the complete user activity in the network. This is the main and the core feature we require."
  • "In the next version, I would like to see some enhancement or extension on the tracking side. For example, when any user enters the network, it should be more visible in the graphical form."

What is our primary use case?

We are a system integrator, and we are a prized reseller and a partner of Aruba and Fortinet. Usually, our clients send a request for network access control type of issues. So, we are fulfilling these types of requirements with the help of Aruba ClearPass and Fortinet FortiNAC.

What is most valuable?

We are mainly using Aruba ClearPass for our clients for securing access to their on-premise assets. As per customer expectations, we are trying our best to track the complete user activity in the network. This is the main and the core feature we require.

What needs improvement?

The user interface of Aruba ClearPass should be user-friendly like Fortinet FortiNAC.

In the next version, I would like to see some enhancement or extension on the tracking side. For example, when any user enters the network, it should be more visible in the graphical form.

For how long have I used the solution?

I have been using this solution for almost two years.

What do I think about the stability of the solution?

It is a very stable solution.

What do I think about the scalability of the solution?

It is a completely scalable solution.

How are customer service and support?

Aruba's technical support is much better than other vendors.

How was the initial setup?

It is not easy, but it is also not complex. Anyone with some amount of implementation expertise can easily implement it.

The number of people required depends on the requirement. If the requirement is not big and the customer is an SMB, then one or two implementation engineers are enough for implementation. If the customer is an enterprise customer with a big network, you might need more than two or three implementation engineers.

The deployment duration depends on a client's assets. For a client with 400 or 500 assets, two to three weeks would be required. If the network is very big, it can take one month.

What other advice do I have?

To all those who plan on using Aruba ClearPass, I would advise having clear expectations in terms of solution capability and functionality. They should include all the features that are available by default in Aruba ClearPass. These are very interesting features.

I would rate it an eight out of 10.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Technology Manager at MediaTek
Real User
Helpfully identifies devices found in our network environment
Pros and Cons
  • "Aruba ClearPass has improved the security control in our network environment."
  • "Configuration should be more easy to understand between the link of two topics."

What is our primary use case?

We use this solution for controlling the security of our wireless network.

How has it helped my organization?

Aruba ClearPass has improved the security control in our network environment.

What is most valuable?

The most valuable feature for our network environment is the identification of discovered devices. 

What needs improvement?

Configuration should be more easy to understand between the link of two topics.

For how long have I used the solution?

Four and a half years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Solution Design Engineering at Cigna
MSP
Gives us network access control, visibility, scalability, security, and control
Pros and Cons
  • "Gives us network access control, visibility, scalability, security, and control in what is becoming an uncontrollable, inundated BYOD and IoT world."
  • "I would like to see is “AAS”. Not only Aruba APs with central, but NAC/ClearPass, AirWave, and everything licensed as a Service. This way, like AWS, they can spin up what they need when they need it and vice versa."

What is our primary use case?

OnBoard, OnGuard, SSO and IntroSpect UEBA, including Palo Alto integration. These are valuable from engineer to C-level executives, who want visibility, performance, statistics, and a platform which can take action for them without manual intervention, saving time and money.

How has it helped my organization?

Gives us network access control, visibility, scalability, security, and control in what is becoming an uncontrollable, inundated BYOD and IoT world.

What needs improvement?

Aruba is always finding better, innovative ways to make their products easier and more friendly. It is always being improved, but what I would like to see is “AAS”. Not only Aruba APs with central, but NAC/ClearPass, AirWave, and everything licensed as a Service. This way, like AWS, they can spin up what they need when they need it and vice versa.

What do I think about the stability of the solution?

None.

What do I think about the scalability of the solution?

None.

How are customer service and technical support?

Awesome tech support when needed. Each customer is given a customer number and TAC will follow through until all issues are resolved, whether it be a flaw in the product or a customer misconfiguration.

Which solution did I use previously and why did I switch?

I did not personally use a previous solution.

How was the initial setup?

Initial setup is straightforward. It is recommended to read the manual before implementation.

What's my experience with pricing, setup cost, and licensing?

I provide straight answers. Licensing and pricing are extremely straightforward.

Run a 90 day free Proof of Concept (PoC) for each product by implementing and using it fully in your environment. This way you will be educated on its features, functionality, and manageability.

Which other solutions did I evaluate?

No.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
PeerSpot user
Avi Shitrit - PeerSpot reviewer
System Engineer at Chayon Technologies
Real User
Comprehensive solution for network access control, profiling, and security
Pros and Cons
  • "ClearPass's best feature is its comprehensiveness."
  • "ClearPass isn't hard to set up, but it takes a long time."

What is our primary use case?

I use ClearPass for network access control, profiling, and security.

What is most valuable?

ClearPass's best feature is its comprehensiveness.

What needs improvement?

It would be useful if a free trial was available for customers to see if ClearPass is suitable for them before purchasing.

For how long have I used the solution?

I've been using ClearPass for two years.

What do I think about the stability of the solution?

ClearPass is stable.

What do I think about the scalability of the solution?

ClearPass is scalable.

How are customer service and support?

ClearPass's technical support is okay.

How was the initial setup?

ClearPass isn't hard to set up, but it takes a long time.

What other advice do I have?

I'd advise anybody thinking of implementing ClearPass to go for it, it's a good solution. I would rate ClearPass as eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Network Architect at a tech services company with 201-500 employees
Real User
Beneficial extra security, useful authentication mechanisms, but under interface needs improvement
Pros and Cons
  • "The most valuable features of Aruba ClearPass are the authentication mechanisms and the integration with Active Directory(AD)."
  • "Aruba ClearPass could improve the user interface, it is a bit chunky."

What is our primary use case?

I am using Aruba ClearPass for 802.1X and backup indication.

How has it helped my organization?

Aruba ClearPass improved security across a diverse network, which is countrywide. It provides extra security so that anybody that gets on the network, belongs there, we know those that have allowed access to the network, get access to the network.

What is most valuable?

The most valuable features of Aruba ClearPass are the authentication mechanisms and the integration with Active Directory(AD).

What needs improvement?

Aruba ClearPass could improve the user interface, it is a bit chunky.

For how long have I used the solution?

I have been using Aruba ClearPass for approximately 18 months.

What do I think about the stability of the solution?

Aruba ClearPass is stable in my usage.

What do I think about the scalability of the solution?

I have found Aruba ClearPass to be scalable.

We have hundreds of users in different locations using this solution.

How are customer service and support?

I have not used the support from Aruba ClearPass.

Which solution did I use previously and why did I switch?

I have not used a previous solution.

How was the initial setup?

Aruba ClearPass was installed into the cloud and had the resiliency working. Then we had a test lab environment where we rolled out the configurations, to test it, and then we rolled out the overall configuration for all of the switches and access points around the network. The whole process was straightforward. The whole process took approximately three months from start to finish.

What about the implementation team?

The implementation was done in-house. We used three people for the process.

What was our ROI?

I felt we did not get a return on investment.

What's my experience with pricing, setup cost, and licensing?

The price of Aruba ClearPass is expensive. When you want to build redundant systems it can be seen as necessary, so the enterprise will manage all of those costs.

There are additional costs because we have implemented it into a cloud environment, there are costs associated with the cloud environment. We didn't go with appliances.

Which other solutions did I evaluate?

I did some research before choosing Aruba ClearPass. I looked at open NAC and some of the other proprietary systems.

What other advice do I have?

There are additional features that we haven't used, such as fingerprinting and guest reception type scenarios. There are other features we haven't implemented and there's no reason to implement them at this stage.

Planning is the most important aspect of getting started before implementing Aruba ClearPass. Don't jump into it, you need to plan. You need to understand what you're trying to do and plan it and then start off in a small, safe environment for rollout. Once you've tested all the scenarios and it works completely for each one, then roll it out over a long period of time to ensure that the user experience is good.

I rate Aruba ClearPass a seven out of ten.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Aruba ClearPass Report and get advice and tips from experienced pros sharing their opinions.
Updated: May 2024
Buyer's Guide
Download our free Aruba ClearPass Report and get advice and tips from experienced pros sharing their opinions.