Digital Native Product Manager at a tech services company with 51-200 employees
Real User
Top 20
Flexible, customizable, and fairly easy to set up
Pros and Cons
  • "The developer portal is very useful to customers."
  • "The pricing of the solution could be improved upon. We'd like it if it was less costly."

What is our primary use case?

The solution is primarily used for developing and publishing internally IPA (80% of the time). The other 20% of the time the product is used to create and develop an ecosystem with various partners.

How has it helped my organization?

Our clients would best be able to speak to that. As we just assist them in the process, it's not on us to divulge such details.

What is most valuable?

The developer portal is very useful to customers.

The mediation aspect of the solution is very good.

Technical support is pretty good. We are pretty happy with their service overall.

The solution is flexible and offers good customization capabilities.

In general, the product isn't too technical.

What needs improvement?

The pricing of the solution could be improved upon. We'd like it if it was less costly.

The solution needs something that supports real-time streaming.

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For how long have I used the solution?

Our customers are users of the solution; we don't use it directly.

What do I think about the scalability of the solution?

There are close to 60 users at the moment. They are from the development team, the application team, and managers mostly.

We have not spoken to our clients about increasing usage or scaling the product. I am unsure of their future plans in that regard.

How are customer service and support?

We have used technical support in the past. They have been pretty helpful. There's a mission team that deals with them mostly. I don't have much information beyond that.

Which solution did I use previously and why did I switch?

I am unsure if our clients used a different solution previously. I don't have access to that information.

How was the initial setup?

The initial setup is pretty straightforward. It's not overly complex. A company shouldn't have any issues setting everything up.

We did a hybrid deployment, the entire process took us less than a month. It's not a long, drawn-out process.

What about the implementation team?

We are consultants. We can assist our clients with the deployment process if they need help.

What's my experience with pricing, setup cost, and licensing?

The cost structure could be adjusted to make the pricing more reasonable. If they improved, likely they would ope themselves to many more markets.

What other advice do I have?

We don't directly use the solution we are a service company so we help our customers use the product. We are consultants.

I can't say which version of the solution we're using at this time.

I'd advise other organizations that you have value any solution beyond a price comparison with other API management solutions. You will need to look at APS strategies needed in the organization and the importance of creating API products. Once that strategy is laid out you can put the right resources in place. Basically, everyone needs to have a plan first before investing in an API management solution.

In terms of Apigee, more exposure of the platform to wider stakeholders will definitely help in modeling best practice principles into EPA communication and evolution.

I would rate the product at a nine out of ten.

There's always room for improvement. However, it's not heavily technical. There's a lot of flexibility for developers to bring in customization. It's not rigid. If you have a team looking at APS cases, products, and you, how a corresponding APA team strategy, Apigee as a platform is very good. It's quite a comprehensive option.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Head of API at a computer software company with 10,001+ employees
Real User
Top 20
Reliable with great usability and helpful technical support
Pros and Cons
  • "The usability is one of the best aspects of the product."
  • "The solution could add even more functionalities."

What is our primary use case?

The solution is used for exposing the APIs mainly.

How has it helped my organization?

The organization has benefited from the development of fast, new APIs and new integration points.

What is most valuable?

The usability is one of the best aspects of the product. It's broadly used in different functional areas. There is no specific one. It's used broadly almost in all the contexts that we have.

It's easy to set up.

Technical support is helpful and responsive.

The stability is great.

What needs improvement?

We started using the solution not so long time, however, it still started from scratch. So far, we have no improvements to note.

The solution could add even more functionalities. 

For how long have I used the solution?

I've been using the solution for two and a half years. 

What do I think about the stability of the solution?

The solution is stable and reliable. There are no bugs or glitches. It doesn't crash or freeze.

What do I think about the scalability of the solution?

We have 20 to 30 people using the solution. 

How are customer service and support?

We've used technical support in the past and they were pretty helpful and responsive. 

Which solution did I use previously and why did I switch?

We previously used Mashery. We switched as Apigee was working better.

How was the initial setup?

It's easy to set up the solution. It's a SaaS. The deployment can be handled by just one person. It's very simple. 

What about the implementation team?

We did not use an integrator, reseller, or consultant for the deployment.

What was our ROI?

I'm not sure if we've seen an ROI.

What's my experience with pricing, setup cost, and licensing?

The licensing cost is quite in line with the other solutions. It depends on which perspective you see it. It could be affordable or expensive. It depends on the company. For the big companies maybe it's more affordable, for the smallest ones probably not.

There are packages that you can buy or add-ons that you can add, depending on the usage, depending on what you have to do with it.

Which other solutions did I evaluate?

We did look at other options, however, this solution was more fitting for the purpose that we had.

What other advice do I have?

We're a customer and an end-user.

I'd advise potential new users to understand if there is a fit as a product like this is pretty much covering the same functionalities as others on the market. There are not so many huge differences. It depends on what you have to do and what your capabilities are and what your vision is. 

If you need more freedom, you can use other things like Kong or other products. Usually, all those products, at least the big players on the market, have the same functionalities. At that point, it's just a matter of questioning if the product is fitting the needs and the purpose that the company has or not. 

New users need to question what they want to achieve and how they want to achieve it, how they're structured if they're working on the cloud or if they're working on-premise. They have to make some questions about the needs, the wishes, and the setup that they want to have.

I'd rate the solution an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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November 2022
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Senior Technical Architect at ManuLife Financial
Real User
Enables us to do analysis with all the statistics you want to track
Pros and Cons
  • "The analytics feature is quite good."
  • "Apigee does not have a testing feature."

What is our primary use case?

We have hundreds of backend services, APIs, that are running. We want to protect and do analysis with calling externally, internally, and all the statistics we want to track using Apigee. That is the reason we're using the API gateway.

How has it helped my organization?

We have seen product improvement. Initially, we didn't use much of the analytics part. Later on, we saw that as an improvement. The rate-limiting quotas are improved as well.

What is most valuable?

The analytics feature is quite good. We can look at all the statistics, how many requests coming in, how many requests going out, what type of failures are happening, what is the performance of the APIs on those features. The solution helps us to track whenever there is an issue that comes in.

What needs improvement?

The only concern overall, with the organization, is cost-wise. I believe there is already a plan, within our organization, for moving to Azure API Management. The main reason is one of the features is a cloud-based, pay-per-use. And then, because a lot of our services are moving towards Azure, why have another network of API gateway.

The testing feature is one additional feature that I see is in APIM and it is not here. We can build our own demo web service and test your proxy. That feature has been provided in APIM, not in Apigee.

For how long have I used the solution?

I've been using the solution almost three years now.

What do I think about the stability of the solution?

Overall, the solution is good.

What do I think about the scalability of the solution?

The scalability is good. Our load has improved drastically in the last three years. The traffic has been increased, and we still see a good performance overall.

Mostly developers from different teams use it. And there are administrative teams maintaining the overall solution within the organization.

How are customer service and support?

The technical support is good. As a user, we report to the admin team and they work with the consultants if they are not able to resolve the issue.

How was the initial setup?

I was not involved in the initial setup, but I've been told that the onsite setup was a little complex and there were a few restrictions as well.

What was our ROI?

We see a return on investment. As of now, it's good. But overall, cost wise, it is a little higher, comparative. 

What's my experience with pricing, setup cost, and licensing?

For Apigee, I think licensing is on a monthly basis. The cost increases as the usage increases. It's higher than many competitors.

Which other solutions did I evaluate?

Azure APIM is the one option we evaluated.

What other advice do I have?

From two or three years back using it to now, it's quite fast. The performance side is good.

It's a user-friendly product, it is. You can customize all you want, and the policies and the features they have are quite easy to use. Anyone can use it, drag and drop, and it supports a lot of other languages like JavaScript, non-JS, and all. 

I would rate the solution an eight out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Google
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Sr. Technology Specialist at a computer software company with 5,001-10,000 employees
Real User
Top 5Leaderboard
An API management tool with a good rate-limiting policy feature, but documentation could be better
Pros and Cons
  • "I like implementing different policies, for example, rate-limiting policy."
  • "More documentation on the Open Banking Standard will help."

What is our primary use case?

We are working on some client POC where we have all the workloads deployed on Google Cloud. We wanted a gateway that was more like an API Management tool. We wanted to manage all our APIs centrally in one place. For example, we can route the traffic. We can limit, we can perform throttling, we can have the security checks like the authentication mechanism implemented centrally. We can also have a reverse proxy to our service endpoint.

What is most valuable?

I like implementing different policies, for example, rate-limiting policy. We can create a custom rate-limiting policy, and we can have an application-specific rate-limiting policy. That's what we're implementing or using, and I like that feature.

What needs improvement?

More documentation on the Open Banking Standard will help. For example, WSO2 supports the Open Banking API, but I can't find relevant documentation from Apigee. I'm not sure whether Apigee even supports the Open Banking Standard. If they do, then I think they have left out the documentation for that. For example, WSO2 has extensive documentation and training available to everyone. In that sense, I think, Apigee can improve.

For how long have I used the solution?

I've been using Apigee for a few months.

What do I think about the stability of the solution?

It's a stable product. It's easy to manage, and we have implemented it for our production deployment.

What do I think about the scalability of the solution?

Apigee is a scalable solution.

How are customer service and technical support?

I never tried reaching out to tech support because the documentation is good. The documentation is available, and there is some training available on Udemy and the product site. These nicely describe how to deploy or set up different policies, which was enough for us.

How was the initial setup?

The installation is straightforward. You just need to get a license for Apigee and then configure the reverse proxy. Once you have the reverse proxy configured, you have to set up whatever policies you want. One or two guys were able to install, deploy, and host our reverse proxy for our endpoint within a day.

What about the implementation team?

We went through the documentation and the website and deployed the solution ourselves.

Which other solutions did I evaluate?

All these technologies are using Google Cloud for hosting our microservices, and we trialed Apigee. We were also using WSO2, an open-source API management tool, but as everything is on Google Cloud, we chose Apigee.

What other advice do I have?

If your workload is already deployed on Google Cloud, integration is very easy. Even if your services are hosted in some other cloud, like AWS, I think you can use Apigee, but I haven't tried that approach. 

On a scale from one to ten, I would give Apigee a seven. 

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Google
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Global Practice Head at a tech services company with 10,001+ employees
Real User
Top 20
Good pricing with excellent API management and has the potential to scale
Pros and Cons
  • "The pricing is okay."
  • "The user interface could be better. It could be easier to navigate and more user-friendly."

What is our primary use case?

The solution is primarily used for managing the interactions between channels, customer experience systems, and other systems.

What is most valuable?

The API management on the solution is very good. It's likely the most valuable aspect of the solution for us.

The pricing is okay.

It is possible to scale the solution.

What needs improvement?

The solution isn't really lacking any features.

The user interface could be better. It could be easier to navigate and more user-friendly.

The pricing model could be improved. Things can get expensive for larger companies, or organizations that are growing.

The solution should offer more training to partners. It would help in the understanding of the product by quite a bit.

For how long have I used the solution?

I've been using the solution for three or four years at this point. It's been a while.

What do I think about the stability of the solution?

The stability of the solution is okay. We haven't run into any issues.

What do I think about the scalability of the solution?

Larger customers typically have 14-20 users on the product.

For large transactions, the commercial model is proving to be a constraint to some of our customers. For example, they're asking, when the scale grows, the commercial option becomes expensive. Some of our customers, for example, ask for an alternative approach due to the cost of the commercial model.

That said, you can scale. It's not a challenge in terms of doing it, it's just a challenge in terms of cost.

How are customer service and technical support?

I've never really had to contact technical support, and therefore can't really speak to their level of assistance.

Typically, if I need assistance, I turn to Google or forums and I seek help online that way.

How was the initial setup?

The initial setup is straightforward. It's not overly complex. A company shouldn't run into issues setting it up and rolling it out.

I'm part of a services organization. There are various developers, and Apigee users tend to be more than 300 people from our organization. In terms of support, there are 40 people. These are split across different customer organizations.

What about the implementation team?

We are an integrator and can implement the solution for our clients.

What's my experience with pricing, setup cost, and licensing?

The pricing starts off okay, however, for enterprise-level organizations, or companies that are scaling, the price can rise and become costly. If you don't scale too big, the pricing is fair.

What other advice do I have?

We are systems integrators. We aren't just end-users.

In general, I would rate this solution at an eight out of ten. If the pricing in relation to scaling was better, or if they offered better partner training, I would rate them higher. There aren't really any features lacking and we're largely happy with the product.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
PeerSpot user
Prabhas-Mishra - PeerSpot reviewer
Software Architect at a tech services company with 10,001+ employees
MSP
Top 20
User-friendly platform for developing and managing APIs; offers good technical support
Pros and Cons
  • "A simple platform that's easier to work with than IBM API Connect. Support for it is really good and gives it advantage over other providers."
  • "Sometimes there are glitches, which means there's still room for improvement in the platform."

What is most valuable?

One feature I found most valuable in Apigee is its simplicity. All features remain the same in all of the API tools, and I have experience with IBM API Connect and Apigee, but Apigee is easier to work with, plus the learning curve is not that steep.

Another thing I like about this solution is that the support is really good, and this gives Apigee advantage over other providers.

I like the development feature of Apigee. You will find it easier to work with Apigee than IBM API Connect.

What needs improvement?

We found a glitch in Apigee, and we raised it with them: It's the response overlapping from the API with high traffic.

They have been working on that, and they have shared a patch with us, but I'm not sure if that is publicly available for all users. It was made available to our organization: one single patch of Apigee.

For how long have I used the solution?

I've been using Apigee for over two years, and I've used it in the last 12 months.

What do I think about the stability of the solution?

This product is is stable.

What do I think about the scalability of the solution?

Apigee is a scalable product.

How are customer service and support?

Technical support for Apigee is very good.

Which solution did I use previously and why did I switch?

I used IBM API Connect, but found it easier to work with Apigee.

Which other solutions did I evaluate?

I evaluated IBM API Connect.

What other advice do I have?

I'm both a user and an integrator of Apigee.

We have deployments both on-premises and via cloud. We use both, like Google SaaS and the on-premises solution.

We are a consultant for different organizations. Some organizations prefer on-premises deployment, with everything on their private cloud, and this means they use the older version of Apigee. Some organizations use the latest version because they're using Google SaaS directly.

My advice to people who are looking into implementing Apigee in their organization: If it fits your budget, then it is a good product. If it fits into your ecosystem, e.g. you are in that ecosystem, not in IBM or other CA-based ones, Apigee is something you can go for. It is a good platform.

I haven't worked with CA, and there are others, e.g. MuleSoft, so I can't comment on how Apigee compares with those competitors, but compared to IBM API Connect, Apigee is a good one.

I'm rating Apigee eight over ten. There's still room for improvement, so it's an eight for me.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Google
Disclosure: My company has a business relationship with this vendor other than being a customer: Implementer
PeerSpot user
Sachindra S - PeerSpot reviewer
Senior Software Engineer at Amadeus
MSP
Top 5Leaderboard
Good technical capability, but the initial setup could be simplified and the user experience could be enhanced
Pros and Cons
  • "I'm still evaluating, but in terms of overall performance and stability, it's quite good."
  • "We are experiencing issues with automation; the production in Apigee is quite time-consuming."

What is our primary use case?

Essentially, we have our own product where we have hosted the APIs and Apigee for consumers to consume. We have an airline domain and our own product.

We provide services to our clients, who are end users.

What needs improvement?

We are experiencing issues with automation; the production in Apigee is quite time-consuming. 

The integration with serviceability also needs improvement. It gives our developers access. We have a developer who can deploy the APIs to the platform. As a result, they are encountering some difficulties in automating those processes. Stability relies on whether those issues can be addressed in any other API gateway.

I'd like to see the automation, time to release, time to market the new APIs, and pushing the APIs from one environment to another, to production, improved in the next release.

It is time-consuming; according to the information I have received, it can take up to two months for any new API to be published for production. I'm not sure what the difficulties are in between, but this is what I'm dealing with in this segment.

While I don't have the hands-on experience, in my opinion, and based on my research, it is not very user-friendly in terms of user experience, or UIUX.

For how long have I used the solution?

I have been working with Apigee for a few years.

What do I think about the stability of the solution?

Apigee is quite stable.

How was the initial setup?

The initial setup is complicated. There is a lot involved, and many teams are involved.

When attempting to apply a new host, they are setting up the DNS network, which takes some time.

Which other solutions did I evaluate?

We already have Apigee in our system, but we're trying to evaluate APM based on the differences between Apigee and APM.

Right now, I don't have any experience with Apigee. The only task I've been assigned is to evaluate the APIM. So far, I've only explored APIM. And all I'm doing is defining the features and differences between Apigee and APM.

What other advice do I have?

I'm still evaluating, but in terms of overall performance and stability, it's quite good. As a result, we have not failed any of the issues in that regard.

For the technical capabilities, I would rate Apigee a seven out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Rohit Sircar - PeerSpot reviewer
Integration Solutions Lead | Digital Core Transformation Service Line at Hexaware Technologies Limited
Real User
Top 5
API management software that offers excellent security capabilities and integrates easily with other solutions
Pros and Cons
  • "The most important feature is the security capabilities and the way it integrates very quickly with other security providers. We have integrated it with Azure and it integrates quite seamlessly."
  • "I am still struggling to understand how we can use Apigee as a hybrid system. The pricing of this solution could also be improved as there are multiple new products coming onto the market at competitive price points."

What is our primary use case?

We use this solution when we have microservices developed in either .NET Core or microservices developed on Java Spring Boot to develop and manage those APIs. We use it fof external and internal customers.

How has it helped my organization?

Before using Apigee, we used to have file transfer integrations. With Apigee in place, we are directly integrating or exposing our APIs to our partners who can access our services directly in real time.

What is most valuable?

The most important feature is the security capabilities and the way it integrates very quickly with other security providers. We have integrated it with Azure and it integrates quite seamlessly. Other valuable features include the API management and monitoring.

What needs improvement?

I am still struggling to understand how we can use Apigee as a hybrid system. The pricing of this solution could also be improved as there are multiple new products coming onto the market at competitive price points. Many of our customers are trying to move away from Apigee. They are considering open source platforms like Akana, Kong, Boomi and Mulesoft. 

For how long have I used the solution?

I have been using this solution for two years. 

What do I think about the stability of the solution?

This is a stable solution. 

What do I think about the scalability of the solution?

This is a scalable solution. 

How are customer service and support?

I would rate the technical support for Apigee a four and a half out of ten. 

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup involves medium complexity. We have 30 people who are involved in the setup of this solution for other clients and work in different locations.

What about the implementation team?

I have a team of people who complete these deployments and implementation for our customers. Maintenance of this solution is easy and does not require more than one person. 

What was our ROI?

We have experienced ROI using this solution. 

What other advice do I have?

If you want to monetize and externalize your API, I would recommend Apigee as a solution.

I would rate this solution an eight out of ten. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Buyer's Guide
Download our free Apigee Report and get advice and tips from experienced pros sharing their opinions.
Updated: November 2022
Buyer's Guide
Download our free Apigee Report and get advice and tips from experienced pros sharing their opinions.