I use Amazon EKS for telco event monitoring.
Partner / Head of Data & Analytics at Intelligence Software Consulting
Scalable, stable, and a mature cloud computing technology
Pros and Cons
- "What I found most valuable in Amazon EKS is its maturity as a cloud computing technology."
- "An area for improvement in Amazon EKS is the user experience. The platform could be more user-friendly. Only an expert can manage and use it."
What is our primary use case?
How has it helped my organization?
My company found Amazon EKS beneficial in terms of the scalability and stability of event monitoring.
What is most valuable?
What I found most valuable in Amazon EKS is its maturity as a cloud computing technology.
What needs improvement?
An area for improvement in Amazon EKS is the user experience. The platform could be more user-friendly. Only an expert can manage and use it.
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Amazon EKS
June 2025

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For how long have I used the solution?
I've been using Amazon EKS for four years.
What do I think about the stability of the solution?
The stability of Amazon EKS is a ten for me.
What do I think about the scalability of the solution?
Scalability-wise, Amazon EKS is a ten. My team didn't have any problems scaling it.
How are customer service and support?
I had some issues with Amazon EKS. The technical support team found the problems difficult to solve at the time, so support-wise, it's a nine out of ten. Support is not perfect.
How would you rate customer service and support?
Positive
How was the initial setup?
I didn't do the initial setup for Amazon EKS, so I have no idea how easy or difficult it is.
What was our ROI?
I saw ROI from Amazon EKS.
What's my experience with pricing, setup cost, and licensing?
Amazon EKS has fair pricing. It's better in terms of pricing than other platforms.
What other advice do I have?
I advise anyone planning to use Amazon EKS to do the training because it's initially tough to use the platform.
I rate Amazon EKS as nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Solution Architect Grade I at a tech services company with 5,001-10,000 employees
We can deploy the solution's microservices on any service we are developing
Pros and Cons
- "We haven't faced any major issues in one and a half years of use."
- "The solution could be improved by adding monitoring, filtering, and logging capabilities to its current CloudWatch features."
What is our primary use case?
Our client is doing some image analysis, and we need a robust system that won't go down during the image rotation, so we are using Amazon EKS. With this solution, our services will not go down during their work, and data will remain safe and available to the user.
What is most valuable?
Firstly, whenever a service goes down, EKS automatically makes up that part, enabling the services to remain available. And secondly, whenever we deploy anything, we don't have to consider security between services because EKS provides that as well. We need to configure some supportive plug-ins and tools, which is relatively easy. This feature also provides monitoring, so if our service goes down, we have an alert mechanism and logging.
We can deploy EKS microservices on any service we are developing.
What needs improvement?
The solution could be improved by adding monitoring, filtering, and logging capabilities to its current CloudWatch features.
For how long have I used the solution?
We've been using the solution for one and a half years.
What do I think about the stability of the solution?
We haven't faced any major issues in one and a half years of use. We had an issue with storage, which we capped, giving us access to more space from the cloud. There are some other minor issues, but nothing major.
I would rate the solution's stability as eight out of 10.
What do I think about the scalability of the solution?
We use the solution because it allows you to scale your application up and down.
We have 500 data scientists actively using our EKS tool at any time.
How are customer service and support?
We usually get support on time, but sometimes we have critical issues or something they need more time to deal with.
We would give them nine out of 10 for the quality of support.
How was the initial setup?
The initial setup is straightforward.
What about the implementation team?
When deploying the solution, we used Jenkins to develop a CI/CD pipeline. It was a one-person job that took about 20 to 25 minutes.
What other advice do I have?
On a scale of one to 10, we would give the product an overall rating of eight.
EKS is for deploying microservice projects. If you have multiple services in your application, you can deploy them and design your application accordingly.
We can deploy EKS microservices on any service we are developing.
I would certainly recommend the product to new users, but it would depend on the technology stack and the project. If a certain use case requires EKS, I would definitely advise using EKS rather than Google or Azure's EKS. I recommend Amazon Cloud Services for its reliable support and minimum downtime.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Amazon EKS
June 2025

Learn what your peers think about Amazon EKS. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
857,028 professionals have used our research since 2012.
Platform Software Engineer 4 at Nexthink
Though a great tool that supports autoscaling, it needs to consider improvements in its initial setup phase
Pros and Cons
- "The stability of the solution is good."
- "Amazon EKS is not a solution that can be fully managed through automation, making it an area of concern where improvement is required."
What is our primary use case?
The solution can be described as a microservice, and it is also a fully containerized platform. The solution can be described as a stateless service. Amazon EKS can be a great solution for deployments since it supports autoscaling and keeps scaling as well. In my company, we only pay for the resources we use, and owing to such a concept, we use the solution in our company.
What is most valuable?
The most valuable feature of the solution stems from the fact that it allows developers to shift applications. The value of the solution is good when compared to tools deployed on an on-premises model.
What needs improvement?
If you compare Amazon EKS with OpenShift, the latter provides users with a solution that is fully managed through automation. Amazon EKS is not a solution that can be fully managed through automation, making it an area of concern where improvement is required. Amazon EKS should be manageable through a web portal or web interface, a feature that exists in OpenShift.
Amazon EKS should be available as a fully managed service since we use Helm chart to deploy the product in our company right now.
The initial setup phase of the product is an area where certain improvements can be made.
For how long have I used the solution?
As a consultant, I use Amazon EKS, depending on the project requirements of my company. I have used Amazon EKS within the past twelve months. I am a customer of Amazon.
What do I think about the stability of the solution?
The stability of the solution is good. I can't comment much on the stability part of the solution since there is a different team in my company that takes care of the maintenance part of the solution.
What do I think about the scalability of the solution?
I won't be able to comment on the scalability of the solution. I haven't had any reasons to deal with the product's scalability options.
How are customer service and support?
I did not meet with any issues when trying to connect with the solution's technical support. At times, there may be some delays in response from the technical support team. I rate the technical support a seven out of ten.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
In the past, I was using another solution. I switched to Amazon from a different solution. Amazon's support is good. Amazon also provides a number of managed services.
How was the initial setup?
I rate the initial setup phase of the product a six on a scale of one to ten, where one is difficult, and ten is easy.
The initial setup phase of the product was a bit difficult.
The solution is deployed on Jenkins and CI/CD.
What about the implementation team?
The product's initial setup phase was taken care of by one of our company's in-house teams.
What other advice do I have?
I rate the overall product a seven out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Owner at SoftContact
A powerful and compliant platform for Kubernetes that is also scalable
Pros and Cons
- "The tool works well with the nodes in AWS. It's scalability is also good in terms of architecture."
- "I am not impressed with the tool's Amazon console. It also needs to add security features."
What is our primary use case?
I have clients that run on Kubernetes engines.
What is most valuable?
The tool works well with the nodes in AWS. It's scalability is also good in terms of architecture.
What needs improvement?
I am not impressed with the tool's Amazon console. It also needs to add security features.
For how long have I used the solution?
I have been working with the product for four years.
What do I think about the stability of the solution?
I would rate the solution's stability a ten out of ten.
What do I think about the scalability of the solution?
I would rate the product's scalability a ten out of ten.
How are customer service and support?
The tool's premium support is good.
How would you rate customer service and support?
Positive
How was the initial setup?
The solution's deployment gets completed in minutes. You need one DevOps engineer to maintain the solution.
What's my experience with pricing, setup cost, and licensing?
The solution is pricey. The tool's pricing is monthly.
What other advice do I have?
I would rate the solution a ten out of ten. It is the best platform for Kubernetes. The tool is also compliant. You need a demo to get started with it.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
Solutions Architect at a financial services firm with 1,001-5,000 employees
Allows you to create and deploy multiple microservices and manage containers
Pros and Cons
- "I like the scalability they're currently providing. Integration was very easy. It was a good experience."
- "The connectivity could be better."
What is our primary use case?
Amazon EKS is basically a model provided by Amazon that allows you to create and deploy multiple microservices and manage containers. Once the Kubernetes is installed, we can directly create the container, set up ports, and set up new services. We currently have Java containers running.
We have more than 500 people using this solution. We are on version 21.
What is most valuable?
I like the scalability they're currently providing. Integration was very easy. It was a good experience.
What needs improvement?
The connectivity could be better.
For how long have I used the solution?
I have been using Amazon EKS for more than two years.
What do I think about the stability of the solution?
It's stable enough. We have had network connectivity issues twice. We weren't able to figure out what went wrong there, and it caused a problem initially. When we restarted it, it began working again.
What do I think about the scalability of the solution?
The scalability is good.
How are customer service and support?
We have called technical support a couple of times. We had an issue with integration with Lambda. But we took the help of AWS and it was resolved.
Which solution did I use previously and why did I switch?
We have also used the IBM private cloud, but it wasn't user friendly.
How was the initial setup?
Setup can take half an hour to an hour.
For deployment, our technical team was made up of 15 people.
What's my experience with pricing, setup cost, and licensing?
My company paid for the license.
What other advice do I have?
I would rate this solution 8 out of 10.
I would definitely recommend this solution. It's a very good application, and the scalability is very good.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Industry Principal at a tech services company with 10,001+ employees
Good auto scaling and service discovery abilities
Pros and Cons
- "The most valuable features of Amazon EKS are its auto scaling ability and the ability for service discovery."
- "Amazon EKS's vulnerability management of data could be improved."
What is our primary use case?
We have a service hosting platform, and we use Amazon EKS for hosting web services.
What is most valuable?
The most valuable features of Amazon EKS are its auto scaling ability and the ability for service discovery.
What needs improvement?
Amazon EKS's vulnerability management of data could be improved. Also, concerning vulnerability and version upgrades, many more things could be pulled into the control plane rather than keeping it in the data plane and having the users figure out how to upgrade their portions.
For how long have I used the solution?
I have been using Amazon EKS for five years.
What do I think about the stability of the solution?
Amazon EKS has good stability.
What do I think about the scalability of the solution?
Amazon EKS's scalability is very low. Quite a few people are using the solution in our organization.
How are customer service and support?
We had no issues contacting Amazon EKS's technical support and usually got the necessary support. However, as with any Kubernetes installation, only the control plane is covered by Amazon, not the data plane. So if there are issues on the data plane side, Amazon cannot be of much help.
How was the initial setup?
Amazon EKS’s initial setup was moderately easy. Amazon EKS's deployment was fast. We took the help of an automated deployment system, and the deployment was done in a couple of minutes.
What was our ROI?
We have seen a return on investment with Amazon EKS.
What's my experience with pricing, setup cost, and licensing?
Amazon EKS’s pricing is ok compared to its competitors.
What other advice do I have?
Amazon EKS is a good platform to use, but scale up before you start deploying in industrial quantities.
Overall, I rate Amazon EKS an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Auto-scales efficiently and is good for mapping user content
Pros and Cons
- "I like its auto-scale feature very much."
- "The overall stability of the product should be improved to prevent any loss of data."
What is our primary use case?
I only use it to define multi-tenants and define infrastructure.
How has it helped my organization?
Our company has around ten people using Amazon EKS off-site and on-site.
What is most valuable?
I like its auto-scale feature very much. Moreover, it is easy to determine my course of action with many features available on EKS. However, I do have some concerns with Microsoft Edge. Overall, I find EKS to be a valuable solution.
What needs improvement?
The managed services of Amazon EKS could be improved. The system should have a closed-loop feedback mechanism to address any issues that users may face.
Moreover, the overall stability of the product should be improved to prevent any loss of data.
For how long have I used the solution?
I have been working with Amazon EKS for two years now, and mainly use the Command Line Interface (CLI) version.
What do I think about the stability of the solution?
It is a stable solution.
What do I think about the scalability of the solution?
It is a scalable solution for our services.
How are customer service and support?
The response time of customer service and support is quick.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup is easy. I had some errors initially, but they were easy to terminate.
What about the implementation team?
Our in-house team deployed it. It only took three days to set up and run a big infrastructure.
What's my experience with pricing, setup cost, and licensing?
I would like a cheaper version of it.
What other advice do I have?
Amazon EKS is good for managing and providing various services, and for using and mapping user content.
I would rate it a nine on a scale of one to ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
VP at a tech vendor with 11-50 employees
Provides autoscaling functionality for container deployment
Pros and Cons
- "EKS provides autoscaling functionality."
- "Setup depends on what kind of architecture you have"
What is our primary use case?
We mainly use EKS for containers. We use Kubernetes for scalable deployments.
We're using EKS because our customers requested it. They wanted autoscaling functionality. We have our own product, and we deploy it for our customers in Amazon cloud.
The containers are built, registered, and then kept in a repository at the docker site. Our IT department has an account there. From there, it's exposed and we use the Amazon template surveys and cloud formation template. Then, our IT team creates CFTs. The scripts are run, and the containers are deployed from there.
It's a hybrid solution.
What is most valuable?
EKS provides autoscaling functionality.
For how long have I used the solution?
I started using EKS about eight months ago.
What do I think about the stability of the solution?
It's reasonably stable. EKS is used with Fargate.
What do I think about the scalability of the solution?
From what I understand, it's scalable. I haven't heard of any issues.
How was the initial setup?
Setup depends on what kind of architecture you have.
It depends on the script that's prepared. Once the script is done, just one person is needed for deployment.
What about the implementation team?
We have an internal team that takes care of deployment. They're a specialized team.
What other advice do I have?
I would rate this solution as eight out of ten.
My advice is that not every architecture can fit into EKS. You have to really evaluate whether EKS is suitable for the kind of design and architecture you have. Evaluate it first and then attempt it.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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Updated: June 2025
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Buyer's Guide
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sharing their opinions.