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DevOps Engineer at Cloudquik
Real User
Top 20
Aug 12, 2025
Experience with cloud management enhances production workflow
Pros and Cons
  • "The main benefits from using Amazon EKS include it being a well-tested product that we can use to deploy our workload; its management system is very efficient, we can deploy things very easily and resolve our issues efficiently, and it has deep AWS integration and a managed control plane."
  • "For a few of the cluster upgrades that got stuck, we connect with Amazon tech support, as we have business support with Amazon."

What is our primary use case?

There are migration projects where we need to migrate some on-premise services to Kubernetes. In that case, we have used Amazon EKS to migrate our workload. There are two production services that we need to deploy on the cloud, so we chose to use Amazon EKS to deploy them on the servers.

There are multiple node clusters that we have within Amazon EKS. We have different node groups that we have used. Some of them are high performance, some have high-speed hard disks, and some have high CPU. There are multiple node groups that we have provisioned and also enable the scaling within the pod level and within the cluster level. There are multiple features that we have used along with node management.

For streamline, we need to apply GitOps within Amazon EKS. Whenever there is a commit in the deployment-related stuff, we need to deploy the new image on the image repository, and from there, we need to update the kubectl YAML files with the new image tag. We can also choose the Helm charts based, and we can also choose Argo CD for the automated deployments.

We have implemented two things with Amazon EKS. First of all, OIDC-based connectivity between the AWS services to the Kubernetes workload. Additionally, we implemented RBAC. We have used RBAC to provision IAM users to have proper security and a constrained environment so that read-only users can only read the things.

We have used Amazon EKS Anywhere for on-premises deployments, and within Amazon EKS, it has an air-gapped environment where we can deploy the things and manage the local type of Kubernetes.

What is most valuable?

Managing the production workload in Amazon EKS is highly valuable. It has many features, for example, self-healing, automatic deployment, rollouts, and better management. It is an Amazon managed service, so we need to just focus on the cloud itself.

We have installed Prometheus and Grafana within our Amazon EKS, and we have used DataDog operators as well to have proper production workload management and monitoring management system. We can see the logs, alerts, and everything related to it. We have integrated Slack and email addresses through SES. This is how we are monitoring our production workloads and get alerts based on problems within our production.

The main benefits from using Amazon EKS include it being a well-tested product that we can use to deploy our workload. Its management system is very efficient. We can deploy things very easily and resolve our issues efficiently. It has deep AWS integration and a managed control plane. It has built-in IRSA-based security model for IAM roles. We have flexibility and portability. We can use Helm, Argo CD, Flux CD, Istio, and Linkerd. We can use multiple EC2 machines, such as spot instances and Graviton-based instances that are GPU-powered. These features help us use Amazon EKS for our production environments.

What needs improvement?

I would appreciate seeing integration between the other services in Amazon EKS. For example, there are now more managed Prometheus and managed Grafana services available last year. I would appreciate knowing more about how AI-based services get integrated with Amazon EKS and what kind of AI automation, healing, or troubleshooting services Amazon will introduce in upcoming releases.

For how long have I used the solution?

I have been working with Amazon EKS for three to four years.

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What was my experience with deployment of the solution?

The setup of the Amazon EKS environment is quite fairly simple, and we can easily automate them using Terraform as well.

Once everything is set and done, there is no maintenance required, which is a very good point.

What do I think about the stability of the solution?

I did not see any crashes, downtime, or performance issues with Amazon EKS.

What do I think about the scalability of the solution?

We have enabled the cluster-level enablement and auto-scaling in Amazon EKS, and that helped us significantly. Whenever we have peak time, it will automatically manage the node for us, and there are more nodes to manage our workload.

For a few of the cluster upgrades that got stuck, we connect with Amazon tech support, as we have business support with Amazon. We connect with them, and we figure out the problem. They help us to troubleshoot the issue, and we run commands related to Cordon or Taint. With this, we complete our upgrades process.

How are customer service and support?

On a scale of one to 10, I would rate the technical support and customer service of AWS as eight to nine. They are very technical, and they can easily fix things within 20 to 30 minutes.

Which solution did I use previously and why did I switch?

I worked with on-premise Kubernetes, and I also worked with Azure Kubernetes, AKS.

How was the initial setup?

I have worked extensively with Amazon EKS, and I have automation scripts ready. Whenever a new client comes to me, I request them to see my previous portfolio, and I show them my Amazon EKS work and how quickly I can set up their Amazon EKS and run the CI/CD so that their workload can get migrated to Amazon EKS. It is quite easy for me now to advocate for Amazon EKS.

What was our ROI?

We have a big business up and running in Amazon, and we have different AWS accounts: dev, test, and prod. Based on that, there is a root account who is paying the prices for us. The workload and the profit that we are getting, we are satisfied with what it is offering.

What's my experience with pricing, setup cost, and licensing?

The pricing of Amazon EKS depends upon the node group that we are choosing and what kind of auto-scaling that we have implemented. It is totally dependent on those things, including what kind of network bandwidth that we are consuming.

I find the pricing of Amazon EKS reasonable. We actually are going to pay a yearly advanced payment, which helps us save on cost.

Which other solutions did I evaluate?

Amazon EKS has strong integration with its services. In Azure Kubernetes, it does not have strong, deep integration with its services, for example, Active Directory, Azure Registry, Azure Monitor. Both have their managed control plane and node management. Amazon EKS has a different pricing model - it is per cluster control plane level, whereas AKS is not on the control plane fleet's history. Regarding security, Amazon EKS provides IRSA-based, IAM role-based security, whereas AKS provides directory, Azure Active Directory.

What other advice do I have?

It is a very well-known product, and there are many clients in the market who are using Amazon EKS, so it is the best service offered from AWS. I rate it a nine out of ten.

At the moment, whatever is required in Amazon EKS is already there.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Aug 12, 2025
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Martin Carletti - PeerSpot reviewer
DevOps Engineer at a tech services company with 11-50 employees
Real User
Top 20
Sep 10, 2025
Has supported end-to-end administration of complex workloads with seamless deployment and monitoring
Pros and Cons
  • "I manage not only networking, pods, or resources but also security, monitoring, the billing for the expenses, access to the cluster, and to the AWS account."
  • "Basically, the problem was that we did not have enough IP addresses for the pods, and we had to change the network add-on in Amazon EKS."

What is our primary use case?

I have been working in my current field since I work in the cloud, and I worked for AWS and for Amazon EKS because all of my customers are using Amazon EKS or application container solutions.

My use cases for Amazon EKS involve working for an AWS partner, one of the biggest in LATAM, where we have many customers or clients around the world with different solutions. I have a client that had many applications in Amazon EKS, and I had the full administration of the cluster. I manage not only networking, pods, or resources but also security, monitoring, the billing for the expenses, access to the cluster, and to the AWS account. I think that is a big field that I can handle within Amazon EKS.

What is most valuable?

What I appreciate most about Amazon EKS is that I use tools such as Datadog for monitoring and reporting, and if I have a problem with the cost, I use Prometheus, Grafana, and Loki, as this Prometheus package is cheaper than Datadog. I use Helm to install packages or applications, making it easier and secure to install, uninstall, or update them. I also use Argo CD for CI/CD workflows. In general, these are the main package solutions that I use for Amazon EKS.

What needs improvement?

Regarding the downsides of Amazon EKS, I remember a case where I used a network add-on different from what is provided by AWS because the pods request one IP address for each pod. The solution had many pods, and the blocks in the VPC were limited. I didn't have enough addresses to assign to the pods, and I had to change the add-on to handle the IP address using another third-party solution not from AWS. This was one of the first challenges I encountered with Amazon EKS.

Since then, AWS still hasn't fixed this issue or given me an opportunity to use the IPs that I needed.

Basically, the problem was that we did not have enough IP addresses for the pods, and we had to change the network add-on in Amazon EKS.

For how long have I used the solution?

I have been using Amazon EKS in my career for three and a half years since I worked in the cloud.

What was my experience with deployment of the solution?

It took me approximately one month to learn how to use Amazon EKS. The tricky part was implementing Amazon EKS cluster completely from Terraform, as creating all of the resources is challenging. If you create the cluster from the AWS console, many resources are created behind the scenes, but in Terraform, you must create each resource one by one, which was quite difficult. Overall, it took about one month.

What do I think about the stability of the solution?

Regarding stability, I have not experienced any lagging, crashing, downtime, or instability with Amazon EKS. I think that Amazon EKS, and Kubernetes in general, is stable. I have had problems with billing because it's expensive, but not with stability.

What do I think about the scalability of the solution?

When it comes to scalability, I use Carpenter with Amazon EKS because it is a tool that offers significant granularity for configuration, and it works really well and fast. The inherent scalability of Kubernetes is not the best for me based on resources, but Carpenter works really nicely.

How are customer service and support?

I have contacted the technical support of Amazon EKS when I had issues with the IP addresses, and they helped me solve it by installing another network add-on. On a scale from 1 to 10, I would give the support of Amazon EKS a nine because it was nice and fast.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I have used a direct alternative to Amazon EKS, which is ECS in AWS. I have many clients using ECS, Elastic Container Service, which is the native service for containers in AWS. It's not the same as Amazon EKS; it's another orchestrator, but it works fine when your application is not big.

How was the initial setup?

The initial deployment with Amazon EKS was easy, but I remember that my first deployment was done with a YAML file, just using kubectl. I used kubectl run and the YAML file, and after that, I learned about Argo CD, which made the process much easier.

What other advice do I have?

Amazon EKS does require maintenance on my end. Last year, Kubernetes had many updates, which was a difficult task. This is why I use Helm to install all of the applications in the cluster. If the application is built for you, you can create the Helm chart for this application and install it using this tool. I think that is the best option when you need to update the cluster. I know that AWS now offers many new applications add-ons included in the console, making it easier, but I still think that maintenance is one of the most complicated aspects of the cluster.

On a scale of 1-10, I rate Amazon EKS a nine.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Last updated: Sep 10, 2025
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Integration Specialist at a financial services firm with 10,001+ employees
Real User
Top 5
Jul 23, 2025
User finds deployment straightforward but suggests clearer documentation for beginners
Pros and Cons
  • "I can recommend using it to save costs and for faster deployment, better performance, security, and easy clustering."
  • "The documentation should be easier to understand for beginners. It needs to be straightforward and easily grouped together because information tends to be scattered."

What is our primary use case?

We are going to be using Lambda on the AWS Stack. We are migrating all our on-premises applications to AWS.

Eggplant is going to be on the AWS platform soon. We are using Lambda functions and CloudWatch for monitoring. We are also using Elasticsearch and ELK.

After we move all the applications to the cloud, we're going to move them into Amazon EKS as containers for easy management. It would be the same as how we are using EC2 instances, but in this case, we're going to move all applications to run on containers, Amazon EKS containers.

We use it for common file sharing across applications. I'm not really sure about all aspects as I didn't use it much. We just set it up to make sure all applications can read. The main capability is allowing different applications to access the same file or resources at the same time, providing collaboration capabilities.

What is most valuable?

The whole platform is easy because once you set it up, it's easy to onboard applications. It's easy to troubleshoot, run multiple clustering, log management, and perform troubleshooting. You can also install other applications, third-party applications, integration, and all that.

It helps with having dedicated nodes for certain functions. If you want to segregate the work instead of using all the nodes, you're able to align and assign which node processes specific applications, jobs, pods, or runs certain pods.

It reduces the deployment time, setup time, configuration time, and is cost-effective. It's very highly scalable.

What needs improvement?

The main challenge is at the beginning when you're still learning how to set up. The initial setup and knowing how to do it the first time can be challenging.

We had some challenges with the network pods. There were several pods that we had to try plugins for network, and the load balancing for the application we were deploying was quite difficult to manage.

The documentation should be easier to understand for beginners. It needs to be straightforward and easily grouped together because information tends to be scattered.

Some features required a lot of command line changes, especially setting up ingress and load balancers. If there could be a way to do that on a GUI, that would be easier. Having more configuration options on the UI, especially for setting up load balancers and ingress controllers, would be beneficial.

For how long have I used the solution?

We have been using the solution for three months.

What was my experience with deployment of the solution?

Currently, we haven't really automated the deployment. We are using Jenkins for our work.

What do I think about the stability of the solution?

Microsoft tools are being used in the bank.

What do I think about the scalability of the solution?

We haven't experienced any scalability issues.

How are customer service and support?

The support is quite friendly and very helpful. The Amazon support is very helpful and very responsive.

How would you rate customer service and support?

Positive

How was the initial setup?

The main challenge is at the beginning when you're still learning how to set up. The setup and knowing how to do it the first time can be challenging.

What was our ROI?

I can recommend using it to save costs and for faster deployment, better performance, security, and easy clustering. It's easy to set up, manage, and monitor because when it goes down, it's easy to identify issues. Troubleshooting is straightforward, unlike other applications where you have to do a lot of digging to find the root cause. With this solution, you can see problems directly on your dashboards.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Jul 23, 2025
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Igor Khomiakov - PeerSpot reviewer
Senior DevOps Engineer at Epitome
Real User
Top 10
Sep 4, 2025
Platform simplifies application deployment but needs better plugin management
Pros and Cons
  • "I have seen a positive impact from Amazon EKS for my organization since deployment; it provides a very robust and cost-effective platform for deploying our applications."
  • "Amazon EKS could improve its plugin management; while Amazon offers some improvements, they often come at an extra cost."

What is our primary use case?

I am an end user of Amazon EKS. As a software engineer, we are using Amazon EKS as a platform for deploying our applications.

What is most valuable?

The most valuable features of Amazon EKS that I have found include scalability, simplicity in operations and management, and some great features for optimizing cost. Those are probably the main advantages.

Speaking about scalability, it basically means that we are able to scale our workloads according to our needs, which is useful. Regarding cost optimization, sometimes infrastructure in AWS might be a little bit expensive, so having some functionality to get it more manageable and to have some cost reduction solutions in place is always useful. Additionally, not only Amazon EKS but the Kubernetes platform itself is a very popular platform, and many developers are familiar with it, making it convenient for the company to use. It is much easier for our developers to get any information about solving problems and developing applications because information is widely available.

I have seen a positive impact from Amazon EKS for my organization since deployment; it provides a very robust and cost-effective platform for deploying our applications. The Kubernetes platform is well known and widely available, which means there is a lot of information about it. Since it is a manageable solution, it removes a lot of the burden and headache of managing our own cluster on bare-bone hardware. While we do not rely heavily on Amazon infrastructure, I understand that if someone were to rely on it heavily, it would be much easier to integrate with Amazon EKS.

What needs improvement?

In my opinion, Amazon EKS could improve its plugin management; while Amazon offers some improvements, they often come at an extra cost. Compared to Google, for example, having the same cluster in Google Cloud is much easier because it hides all the complexity of managing Kubernetes add-ons and plugins. EKS is improving in this area, but it could still be smoother and better. Upgrade management is also a constant concern because EKS frequently forces users to upgrade, which can be inconvenient due to the risks involved in introducing something new, especially at the platform level.

For how long have I used the solution?

I have been working with Amazon EKS for probably two or three years.

What was my experience with deployment of the solution?

It is hard to say how Amazon EKS's self-healing nodes help me minimize administrative burdens since we have not had any issues with them in a Kubernetes environment. The Kubernetes platform provides capabilities to replace nodes, and everything just goes smoothly under the hood.

What do I think about the stability of the solution?

We do not use Amazon EKS's automated patching feature for our Kubernetes clusters.

What do I think about the scalability of the solution?

Amazon EKS's support for AWS tools integration has not influenced my application development and management process much; we do not rely on any specific AWS features.

How are customer service and support?

I do not often communicate with Amazon EKS technical support and customer service.

I have reached out to Amazon EKS support a few times in my previous project where we had a subscription plan for support, but in the current project, we have no business support.

My impression of Amazon EKS support is generally positive; my experience depends on the person on the other side, but the vast majority of cases involved very professional and skilled engineers. However, there was one instance where I was not completely satisfied with the answers received. Overall, I would rate them eight out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Before Amazon EKS, we used a different solution, specifically ECS and Elastic Container Service, and we still use it alongside offerings from other cloud vendors such as Google, as well as self-hosted clusters.

How was the initial setup?

I personally participated in the initial setup and deployment of Amazon EKS. The setup process for Amazon EKS is fully automated, as we use Terraform for bootstrapping and managing our infrastructure, so there are no issues at all. Everything was straightforward with no challenges. The only thing I can remember, which is relevant for the previous question, is that when creating a Kubernetes cluster in the AWS web console, it does some changes under the hood, such as creating a default role for authentication. However, doing it through command line tools or automation with Terraform requires some manual steps, which is not very convenient.

What about the implementation team?

I would like to optimize the Amazon EKS setup process in the future, but we probably will not take action because creating a new cluster is a rare task for us. Spending an extra 15 minutes on manual steps probably would not be worth the effort of full automation.

What was our ROI?

I do not have any metrics to measure the impact of Amazon EKS on my organization's ability to manage complex workflows efficiently.

What's my experience with pricing, setup cost, and licensing?

I am aware of the pricing of Amazon EKS. I do not consider Amazon EKS an affordable solution; it is not cheap for sure, but it depends. For a small project, such as a personal project or a proof of concept, the cost is fairly noticeable. However, for a full production setup, I think the cost is manageable.

Which other solutions did I evaluate?

The main advantage for us in choosing Amazon EKS is the AWS infrastructure and the cloud ecosystem, including databases and compute instances, which is probably even more important than Amazon EKS itself.

What other advice do I have?

I have not utilized Amazon EKS's integration with IAM.

I do not really integrate Amazon EKS with other AWS services; our current application would work with any Kubernetes platform, whether it is Amazon EKS, Google Cloud, or any other self-hosted Kubernetes cluster, most likely with some minor tweaks.

We do not use any specific Amazon EKS APIs or functionality, so I do not have anything to share about integration capabilities.

My personal rating for Amazon EKS is six out of ten, as it really depends on personal preference.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Sep 4, 2025
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Adunola Adeite - PeerSpot reviewer
DevOps Engineer at Data Service Group
Real User
Top 10
Sep 2, 2025
User management and fast project delivery experience significant improvements
Pros and Cons
  • "The main benefit of using Amazon EKS is that it makes work more efficient and enables faster delivery."
  • "The main area for improvement in Amazon EKS relates to master node control. When setting up a Kubernetes cluster independently, you have access to the master, but with AWS, you do not have control over it."

What is our primary use case?

I use Amazon EKS for creating users, depending on the project I've worked on. I use it to update config maps and for role binding in the Kubernetes cluster. Additionally, I use it for creating namespaces and accessing different clusters, such as dev clusters.

Regarding integration with IAM in Amazon EKS, I use it primarily for creating IAM users and managing permissions for users.

What is most valuable?

While I cannot specify a single favorite feature in Amazon EKS, I particularly value the user creation and config map functionalities. Both processes are straightforward - creating users and updating the config map are easy tasks.

The main benefit of using Amazon EKS is that it makes work more efficient and enables faster delivery.

What needs improvement?

The main area for improvement in Amazon EKS relates to master node control. When setting up a Kubernetes cluster independently, you have access to the master, but with AWS, you do not have control over it.

How are customer service and support?

The support team of Amazon EKS is excellent and very helpful. I have never experienced any issues with them.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We briefly used Google's solution before switching to Amazon EKS. After that brief period, we have exclusively used AWS.

How was the initial setup?

For the initial setup of Amazon EKS, we typically follow established guidelines. In most cases, we are not responsible for creating it directly. We work through our Jira and Confluence systems, completing assigned tickets and projects rather than setting up the system from scratch.

What's my experience with pricing, setup cost, and licensing?

The pricing of Amazon EKS varies depending on the size and specific requirements of individual companies or clients. Many companies choose AWS because of its competitive pricing. The prices are considered fair by most users.

What other advice do I have?

On a scale of 1-10, I rate Amazon EKS a 9.

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Sep 2, 2025
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reviewer2773842 - PeerSpot reviewer
Senior DevOps Engineer at a tech services company with 10,001+ employees
Real User
Top 10
Oct 30, 2025
Automated deployments and cost controls have increased team efficiency and reduced downtime
Pros and Cons
  • "After adding Karpenter to our Amazon EKS setup, we have seen efficiency improvements of approximately thirty to forty percent, along with a reduction in our costs and a decrease in the number of issues our team encounters."

    What is our primary use case?

    We are currently using Amazon EKS as a production environment where we deploy multiple services because we serve banks using our services for identifying threat analysis and synthetic identity. Our main use case for Amazon EKS involves deploying our services based on scoring to determine whether a particular user is valid or invalid based on their social security number and any fraudulent entity they provide. We analyze this information and use Amazon EKS as the platform for deploying that application. We mainly deploy applications using Kubernetes deployments, and based on that, we deploy pods which contain the container that runs the application.

    Amazon EKS helps us manage these deployments for threat analysis and synthetic identity because the controller part is managed by AWS. This addresses our concern about managing it ourselves, as we are managing a large environment where Amazon EKS ensures we can confidently manage our application rather than relying solely on the controller. We have implemented Karpenter, which manages the nodes and continuously monitors to see if any nodes or pods are underutilized or unable to load. It identifies the requirements from the pod side, automatically creates a node, and schedules the pod based on its resource needs. This automation allows us to respond quickly, especially during high load times when pods may get stuck or unable to upload images. The alerts help us react promptly, and another pod will be scheduled to fulfill the user's request within seconds.

    The best feature Amazon EKS offers is automation, particularly with the automatic scheduling of pods on nodes. Karpenter, the new feature added recently that manages the node initialization, is something I really appreciate as it makes independent decisions based on the requirements, unlike older autoscaling configurations. Karpenter prioritizes cost-effectiveness by selecting the cheapest options for nodes, whether they are spot instances or on-demand. Additionally, whenever there is an issue, the pod can be automatically recreated using the defined replica set, providing a significant advantage of Kubernetes.

    Karpenter helps keep costs down by consistently evaluating whether it should take on-demand instances or lower-cost alternatives. It constantly monitors for the lowest price model available in AWS. However, because the cheapest instance can be terminated with little notice, Karpenter quickly transitions to the next available on-demand instance. This proactive cost management is a key feature.

    Amazon EKS has positively impacted my organization as Kubernetes offers orchestration of container-based applications, allowing us to rapidly deploy and fulfill user requests. During busy business days or promotional offers, we experience increased traffic, and Amazon EKS enables quick deployment of containers to meet this demand. If a pod is unresponsive, Amazon EKS can easily launch another pod to maintain service delivery. This adaptability not only enhances user service but also contributes to cost savings since we leverage Karpenter to manage nodes dynamically based on usage.

    What is most valuable?

    Since I joined this company ten months ago, we have reduced the number of failures significantly. Earlier, before using Karpenter, issues with pods hindered our efficiency and resulted in higher costs, as we did not have the option to minimize expenses effectively. Now, with Karpenter, costs have decreased and our efficiency has improved because we can swiftly address alerts and redeploy applications without delay. This transition has greatly improved our operational performance.

    After adding Karpenter to our Amazon EKS setup, we have seen efficiency improvements of approximately thirty to forty percent, along with a reduction in our costs and a decrease in the number of issues our team encounters.

    What needs improvement?

    In my experience with Amazon EKS, I have not encountered aspects that require improvement, as AWS has invested intelligently in its development, especially with the addition of Karpenter. I do not have any particular improvement feedback for Amazon EKS or Kubernetes at this time.

    For how long have I used the solution?

    I have been working in my current field for the last ten months. In terms of my total experience, I have been using Amazon EKS for the last three years, and in my current company, I have been using it for the last ten months.

    What do I think about the stability of the solution?

    Amazon EKS is stable in my experience.

    How are customer service and support?

    Customer support for Amazon EKS is excellent, particularly at the enterprise level, as we can readily raise tickets and receive prompt responses. This interactive support is incredibly useful, allowing for quick resolutions and solutions through live sessions and screen sharing.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    I have been using Amazon EKS since I started. Although I know about Docker Swarm, it poses issues for large environments like ours, which is why we opted for Amazon EKS.

    We evaluated Docker Swarm before choosing Amazon EKS, as it is not well-suited for expanded environments and long-term deployments, making Amazon EKS the clear choice based on insights from my seniors.

    What was our ROI?

    I have experienced a return on investment with Amazon EKS. Since implementing Karpenter, costs have been reduced and operational efficiency has increased. We can deploy applications swiftly, and our monitoring tools such as DataDog alert us to any pod issues so we can act quickly. This responsiveness enables us to focus on critical issues that require our immediate attention.

    What's my experience with pricing, setup cost, and licensing?

    I appreciate the overall pricing model of AWS, where you pay based on usage, which allows for a clear understanding of costs associated with services. The setup cost is reduced significantly since Amazon EKS simplifies the laborious process of arranging the controller plane, which typically requires substantial human resources and effort. Licensing is straightforward, making it easy to start using the service.

    What other advice do I have?

    I would certainly recommend using Amazon EKS due to its managed services, which alleviate the complexities of controlling the Kubernetes cluster. The scalability features ensure issues with any pods are managed effectively by automatic relaunch processes, maintaining desired states. Karpenter's cost-efficient design is another highlight worth noting for anyone looking to balance container orchestration with spending.

    Amazon EKS has proven to be an exceptional product, particularly as it gains popularity due to its scalability and rapid application deployment capabilities, benefiting organizations across various sectors. This review has been rated nine out of ten.

    Which deployment model are you using for this solution?

    Public Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Amazon Web Services (AWS)
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    Last updated: Oct 30, 2025
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    reviewer2753688 - PeerSpot reviewer
    Software Engineering Manager at a tech vendor with 1,001-5,000 employees
    Real User
    Top 20
    Aug 29, 2025
    Efficient implementation and integration streamline project completion and enhance workflow, but cost efficiency raises concerns
    Pros and Cons
    • "The best feature I found in Amazon EKS is ease of implementation; I'm not very knowledgeable about video software and had to learn it quickly for this specific project, and I found it very easy to implement."
    • "About a year and a half ago, the cost was somewhat high. Though I wasn't directly affected as my customer paid for it, they complained about the billing."

    What is our primary use case?

    I use Amazon EKS for one of my customers when I am an independent contractor. They do video recording for events such as weddings, advertisements, and other occasions. They wanted to stream their content, and I advised them to use Amazon EKS as a good solution so they can easily ingest the raw materials, process it, do all the cuts using specific video software, and then publish it wherever they need.

    What is most valuable?

    The ease of implementation and integration was accomplished by writing some small scripts. I implemented workflows for data ingestion, sending it for cuts, and then directing it to the presentation layer. The simplicity of it was key.

    The automated patching feature for the Kubernetes clusters provided valuable benefits through ease of maintenance and simplification of maintenance. I don't have to manually monitor or create any additional services for monitoring the patches; it's just there and does the work automatically.

    From my perspective, integrating existing applications into a single workflow is beneficial for application development and application integration.

    The workflows were straightforward, collecting data from raw recordings from cameras, putting them on cloud storage, ingesting them into video editing software, and going to a CDN for publishing.

    What needs improvement?

    About a year and a half ago, the cost was somewhat high. Though I wasn't directly affected as my customer paid for it, they complained about the billing. If they could reduce the price, that would probably attract more customers, especially from this industry, as they are rather small companies with limited budgets for such tooling.

    For how long have I used the solution?

    I have been working with Amazon EKS for about a year and a half, with my first notes dating from March 2024.

    What was my experience with deployment of the solution?

    I escalated a couple of cases to AWS support. I have mixed feelings about this as they were quite helpful, but the response times were quite long. It took them about five business days to get a response to my question, but when they replied, the response was very valuable and helped me.

    What do I think about the stability of the solution?

    I didn't notice any crashes, slowness, or performance issues with the Amazon EKS product. My client could have potentially experienced such issues while using it, but they never reported any complaints, so I don't believe there were any issues.

    How are customer service and support?

    I would rate the tech support around seven or eight on a scale of one to ten.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    I worked with container services about a year ago as part of my project at that time. I enjoyed using AKS, but I think its equivalent in AWS is better; it's more mature and easier to implement than AKS on Azure.

    How was the initial setup?

    The best feature I found in Amazon EKS is ease of implementation. I'm not very knowledgeable about video software and had to learn it quickly for this specific project, and I found it very easy to implement. It probably took me a couple of hours to really understand it and learn how to use videos, and it was probably the easiest of all the solutions that I tried.

    What about the implementation team?

    I use the DevOps server as software as a service on Azure. I didn't need to set any server for that; it was just there. I added it to my dashboard and started using it.

    What was our ROI?

    In terms of cost savings, time savings, and efficiency improvements, I've definitely seen returns on investment. Considering my rate and the couple of hours spent, rough calculations show around 30% return on investment.

    What's my experience with pricing, setup cost, and licensing?

    The majority of my time setup cost was very affordable, taking just two hours. It was easy as I didn't have to worry about setting all the infrastructure underneath, just using what's there. This saved my time, allowing me to complete the project within several hours instead of days or weeks.

    Which other solutions did I evaluate?

    When I evaluated several solutions, Amazon EKS looked more intuitive to learn. I was prototyping for two hours each, and with Amazon EKS, I had this raw prototype running after around two hours. With other services, after two or three hours, I was still in the middle of my work with no visible effect, so that was the benefit.

    What other advice do I have?

    I am working with a set of tools within the Azure toolbox. Azure is a huge collection of services with over 100 of them. I use virtual machines, Azure Functions for serverless processing, especially for creating APIs that do automated tasks. Additionally, I use SQL Server database and infrastructure as code, creating using Terraform, creating virtual private networks, setting up firewall rules to increase the security of my customer's solution.

    I give Amazon EKS a rating of 8 out of 10.

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Amazon Web Services (AWS)
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    Last updated: Aug 29, 2025
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    PeerSpot user
    Rock Wang - PeerSpot reviewer
    cloud architect at selfstarter
    User
    Top 20
    Apr 3, 2025
    Managing complex environments effortlessly while focusing on growth
    Pros and Cons
    • "The most beneficial aspect of Amazon EKS is that it helps manage the Kubernetes master node, so I don't need to maintain the master node, including tasks like upgrading."
    • "Amazon EKS is very scalable, but scaling can sometimes cause trouble. When Amazon EKS scales up or down, there might be occasional intermediate pod interruptions, though it's rare."

    What is our primary use case?

    I use Amazon EKS for managing production environments. I have worked for different companies over the past three years, managing microservice applications on Amazon EKS to deploy application code to the environment, including the production environment. We use DevOps methodology to deploy these services.

    What is most valuable?

    The most beneficial aspect of Amazon EKS is that it helps manage the Kubernetes master node, so I don't need to maintain the master node, including tasks like upgrading. This allows me to focus on business code. If using services like Fargate, I only need to maintain my workload, simply uploading code that will be deployed to the Kubernetes cluster. This is especially beneficial for startup companies that lack the technical resources to manage the Kubernetes cluster. Furthermore, Amazon EKS allows me to utilize Kubernetes cluster-level expansion. If there’s insufficient resource on a machine, the cluster can automatically expand to add new nodes.

    What needs improvement?

    Although Amazon EKS is popular, there are areas for improvement. It could support more scenarios and plugins. Currently, some third-party plugins, like certain network plugins such as Weave CNI, might not be fully supported. 

    For how long have I used the solution?

    I have been working with Amazon EKS for more than three years.

    What do I think about the stability of the solution?

    I haven't found any performance issues with Amazon EKS so far. To avoid potential performance issues, it is important to plan resources initially, ensuring there are enough compute resources like nodes to host applications.

    What do I think about the scalability of the solution?

    Amazon EKS is very scalable, but scaling can sometimes cause trouble. When Amazon EKS scales up or down, there might be occasional intermediate pod interruptions, though it's rare.

    How are customer service and support?

    I have escalated some questions to AWS tech support before. I once faced a random issue where a pod abruptly shut down and restarted. Upon escalation, AWS helped me find the root cause. Overall, I would rate AWS tech support an eight out of ten.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    I have experience with Azure AKS and some exposure to Google GKE. However, I mostly have experience with Amazon EKS.

    How was the initial setup?

    When I first set up Amazon EKS, I faced challenges because there are different setup methods. Using the console does not align well with DevOps. It is better to use EKS CTL or Terraform's IAC tools. Configuring role permission policies is the most challenging part, ensuring Amazon EKS has access to different services or databases.

    Which other solutions did I evaluate?

    I have experience with Azure AKS and some exposure to Google GKE.

    What other advice do I have?

    I would recommend Amazon EKS for large companies, especially banks, due to AWS's extended support for Amazon EKS, its availability, and reliability. Amazon EKS offers a strong solution as part of a full suite, but it should be integrated with services like Lambda for a complete solution. On a scale of one to ten, I rate Amazon EKS an eight because there is still room for improvement. The overall product rating is eight out of ten.

    Which deployment model are you using for this solution?

    Public Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Amazon Web Services (AWS)
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Buyer's Guide
    Download our free Amazon EKS Report and get advice and tips from experienced pros sharing their opinions.
    Updated: March 2026
    Buyer's Guide
    Download our free Amazon EKS Report and get advice and tips from experienced pros sharing their opinions.