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Platform Software Engineer 4 at Nexthink
Real User
Top 5
Though a great tool that supports autoscaling, it needs to consider improvements in its initial setup phase
Pros and Cons
  • "The stability of the solution is good."
  • "Amazon EKS is not a solution that can be fully managed through automation, making it an area of concern where improvement is required."

What is our primary use case?

The solution can be described as a microservice, and it is also a fully containerized platform. The solution can be described as a stateless service. Amazon EKS can be a great solution for deployments since it supports autoscaling and keeps scaling as well. In my company, we only pay for the resources we use, and owing to such a concept, we use the solution in our company.

What is most valuable?

The most valuable feature of the solution stems from the fact that it allows developers to shift applications. The value of the solution is good when compared to tools deployed on an on-premises model.

What needs improvement?

If you compare Amazon EKS with OpenShift, the latter provides users with a solution that is fully managed through automation. Amazon EKS is not a solution that can be fully managed through automation, making it an area of concern where improvement is required. Amazon EKS should be manageable through a web portal or web interface, a feature that exists in OpenShift.

Amazon EKS should be available as a fully managed service since we use Helm chart to deploy the product in our company right now.

The initial setup phase of the product is an area where certain improvements can be made.

For how long have I used the solution?

As a consultant, I use Amazon EKS, depending on the project requirements of my company. I have used Amazon EKS within the past twelve months. I am a customer of Amazon.

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What do I think about the stability of the solution?

The stability of the solution is good. I can't comment much on the stability part of the solution since there is a different team in my company that takes care of the maintenance part of the solution.

What do I think about the scalability of the solution?

I won't be able to comment on the scalability of the solution. I haven't had any reasons to deal with the product's scalability options.

How are customer service and support?

I did not meet with any issues when trying to connect with the solution's technical support. At times, there may be some delays in response from the technical support team. I rate the technical support a seven out of ten.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

In the past, I was using another solution. I switched to Amazon from a different solution. Amazon's support is good. Amazon also provides a number of managed services.

How was the initial setup?

I rate the initial setup phase of the product a six on a scale of one to ten, where one is difficult, and ten is easy.

The initial setup phase of the product was a bit difficult.

The solution is deployed on Jenkins and CI/CD.

What about the implementation team?

The product's initial setup phase was taken care of by one of our company's in-house teams.

What other advice do I have?

I rate the overall product a seven out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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reviewer1579929 - PeerSpot reviewer
Sr. Software Engineer at a tech vendor with 10,001+ employees
MSP
Good stability and easy initial setup process
Pros and Cons
  • "It is a scalable solution."
  • "They should include some essential configuration features to it."

What needs improvement?

It is challenging to host the applications in the existing VPC of the solution. They should include some essential configuration features to it.

For how long have I used the solution?

We have been using the solution for the last two to three years.

What do I think about the stability of the solution?

It is a stable solution. I rate its stability as an eight or nine. Although, it is difficult to find a stable version sometimes.

What do I think about the scalability of the solution?

It is a scalable solution. I rate its scalability as a ten. We can quickly scale the cluster as per requirements. We have medium and enterprise business clients using the solution.

How are customer service and support?

The solution's customer service is excellent. They also provide detailed documentation.

How would you rate customer service and support?

Positive

How was the initial setup?

The solution's initial setup process is straightforward. It takes two to three days to deploy it in any infrastructure. We require one executive for implementation and around two executives for maintenance.

What's my experience with pricing, setup cost, and licensing?

The solution is cheaper than AKS. Its license costs $73. The customers have to pay extra depending on the instances they want to deploy for hosting the application. I rate its pricing as a four.

What other advice do I have?

I rate the solution as an eight. I advise others to use EKS ETL instead of AWS command prompt while deploying it.

Disclosure: My company has a business relationship with this vendor other than being a customer. Integrator
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Buyer's Guide
Amazon EKS
September 2025
Learn what your peers think about Amazon EKS. Get advice and tips from experienced pros sharing their opinions. Updated: September 2025.
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reviewer2149824 - PeerSpot reviewer
Head of Digital Transformation at a computer software company with 1,001-5,000 employees
Real User
Great tool for complex environment with multiple applications
Pros and Cons
  • "The product helps us to configure the new environment."
  • "The tool's setup is complex."

What is our primary use case?

The product helps to create a new environment fast. 

How has it helped my organization?

The tool helps us to provide greater access and also scale applications faster.

What is most valuable?

The product helps us to configure the new environment. 

What needs improvement?

The tool's setup is complex. 

For how long have I used the solution?

I have been working with the product for three years. 

What do I think about the stability of the solution?

I would rate the product's stability a ten out of ten.

What do I think about the scalability of the solution?

I would rate the product's scalability a ten out of ten. My company has around 1000 users of the tool. We have plans to increase the usage in future. 

How was the initial setup?

The tool's setup is difficult and requires experienced people. 

What other advice do I have?

I would rate the tool a ten out of ten. The product is very easy to use since it is based on Kubernetes. It is a great tool for complex environments with multiple applications. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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M ANakib - PeerSpot reviewer
Senior Cloud Consultant at CloudThat
Real User
Straightforward setup and takes only 15 minutes to deploy
Pros and Cons
  • "Initial setup is straightforward. It only takes 15 minutes to deploy."
  • "The graphical user interface could be better."

What is our primary use case?

It's mainly deployed on a public cloud.

What needs improvement?

The graphical user interface could be better.

For how long have I used the solution?

I have used Amazon EKS for three years.

What do I think about the stability of the solution?

I would rate the stability as eight out of ten.

What do I think about the scalability of the solution?

I would rate the scalability as eight out of ten.

How are customer service and support?

I would rate technical support as eight out of ten.

Which solution did I use previously and why did I switch?

I have also used Azure. Azure has a better graphical user interface than AWS and is more user-friendly. I'm able to get all of the services we need on Azure.

How was the initial setup?

Initial setup is straightforward. It only takes 15 minutes to deploy.

Before setup, you need to understand the requirement, configuration, how many nodes are needed, and how much storage configuration is needed. You also need to understand the network requirement.

What's my experience with pricing, setup cost, and licensing?

The price could be cheaper. I would rate it as seven out of ten.

There are no extra costs in addition to the standard license.

What other advice do I have?

I would rate this solution as eight out of ten. 

I highly recommend Amazon EKS.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Implementer
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reviewer2008338 - PeerSpot reviewer
Software Engineer II at a computer software company with 201-500 employees
Real User
Excellent stability, with efficient speed , but the user interface is hard to find
Pros and Cons
  • "The most valuable feature is the computing speed."
  • "I would like to see the user interface improved because it is hard to find and not straightforward."

What is our primary use case?

Our primary use case is for distribution computing.

What is most valuable?

The most valuable feature is the computing speed.

What needs improvement?

I would like to see the user interface improved because it is hard to find and not straightforward.

For how long have I used the solution?

I have been using Amazon EKS for the past six months.

What do I think about the stability of the solution?

The current stability is very good.

What do I think about the scalability of the solution?

There is sufficient scalability.

How are customer service and support?

Our experience with technical support is hit or miss. They are really fast in responding but they do not always solve the main issue. Sometimes they do not have the proper training.

How was the initial setup?

The initial setup is quite straightforward.

What other advice do I have?

I would recommend that you have enough knowledge of Kubernetes because you can not have basic training for that. You need to know the main concept of Kubernetes, and it will be much easier for you to use Amazon EKS. I would rate Amazon EKS a seven out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Cuneyt Gurses - PeerSpot reviewer
Solution Architect, DevOps Engineer at sonne technology
Real User
A solution with a robust cluster engine and good computing services
Pros and Cons
  • "The most valuable feature is the cluster engine."
  • "They should enhance the Jira integration."

What is our primary use case?

We just implemented the acquisition project for our cloud application environment, and we implemented Amazon EKS.

What is most valuable?

The most valuable feature is the cluster engine. It is also a feature in Kubernetes clusters, and we can't differentiate between the benefits in Amazon EKS and Kubernetes.

What needs improvement?

They should improve the security and include some cloud-native project integrations. In addition, they should enhance the Jira integration.

For how long have I used the solution?

We have been using this solution for about two years, and it is deployed on cloud.

What do I think about the stability of the solution?

It is a stable solution.

What do I think about the scalability of the solution?

Amazon EKS is scalable. When the usage increases, the EKS clusters immediately increase the number of ports and cluster nodes. Amazon EKS is ready for implementation, but the implementation depends on the number of clients. Our target is to increase our clients, and when that happens, the use of Amazon EKS will increase.

How are customer service and support?

We have not needed technical support.

How was the initial setup?

There is no installation required, but some implementation procedures and configurations are needed. The configuration is simple because Kubernetes manage it, and we do not drive all the Kubernetes clusters using a command line interface. We drive all the management activities with a user interface.

What's my experience with pricing, setup cost, and licensing?

It's a subscription and depends on the cluster nodes and other effects. There are many calculation criteria for licensing.

Which other solutions did I evaluate?

There are a lot of criteria affecting why we switched to Amazon AWS. In addition to its features, it has computing services and app store services.

What other advice do I have?

I rate the solution a nine out of ten and recommend it to others.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Victor AugustoDe Souza E Silva - PeerSpot reviewer
Cloud Engineer at Leek Solucoes
Real User
Helps in managing infrastructure effectively and provides good monitoring features
Pros and Cons
  • "I can use the autoscaling feature to manage and scale up infrastructure."
  • "I encountered problems with the product’s documentation."

What is our primary use case?

We use Amazon EKS to build integration projects and manage the infrastructure.  

What is most valuable?

Amazon EKS is compatible with Kubernetes API. I can use the autoscaling feature to manage and scale up infrastructure. I can monitor the cluster as well.

What needs improvement?

I encountered problems with the product’s documentation. Additionally, the CPU consumes a lot of memory. EKS could be modular like GCP as well.

For how long have I used the solution?

We have been using Amazon EKS for one year.

How was the initial setup?

The initial setup is more straightforward if you use the console.

What's my experience with pricing, setup cost, and licensing?

I rate Amazon EKS’s pricing a nine out of ten. It costs around $200 and is expensive for the Brazilian market.

What other advice do I have?

I rate Amazon EKS a nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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reviewer2243412 - PeerSpot reviewer
Sub Gerente Backend Digital Regional at a retailer with 501-1,000 employees
Real User
The tool is a good investment but needs improvement in customer operations
Pros and Cons
  • "Amazon EKS is very scalable."
  • "Amazon EKS needs to improve customer operations and technical support."

What is our primary use case?

We use Amazon EKS for our proprietary solutions and applications. 

What is most valuable?

Amazon EKS is very scalable. 

What needs improvement?

Amazon EKS needs to improve customer operations and technical support. 

For how long have I used the solution?

I have been working with the tool for five years. 

What do I think about the stability of the solution?

The tool's stability is high. 

How are customer service and support?

We don't need technical support at the moment. 

How was the initial setup?

The tool's deployment is not complex. 

What was our ROI?

Amazon EKS is a good investment. 

What's my experience with pricing, setup cost, and licensing?

The tool's pricing is good. 

What other advice do I have?

I would rate Amazon EKS an eight out of ten. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Buyer's Guide
Download our free Amazon EKS Report and get advice and tips from experienced pros sharing their opinions.
Updated: September 2025
Buyer's Guide
Download our free Amazon EKS Report and get advice and tips from experienced pros sharing their opinions.