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HelpSystems Reviews

YvetteCarpenter - PeerSpot reviewer
Technical Operations Manager at a financial services firm with 501-1,000 employees
Real User
Top 10
Enabled us to consolidate jobs run by many tools into one solution, but there are some scenarios we haven't been able to automate
Pros and Cons
  • "Our company is based on data. Everything we do is data-driven, so it has been very valuable having one place where we can process all of the data and do batch schedules with chunks of data."
  • "JAMS handles exceptions fairly well but there are some areas where it might improve a little bit. It has to do with being able to automatically handle exceptions, out-of-the-box, rather than having to code them."

What is our primary use case?

We started with basic tasks because we were bringing things over from Windows Task Scheduler. We didn't have a whole lot of dependencies at that point. We have gotten much more detailed in our scheduling requirements since. We use what are currently called JAMS Setups, which in the new version are called Sequence Jobs, quite a bit, especially for our enterprise data analytics team. We do some pretty complex scheduling scenarios.

We also use it for holiday calendars that impact our scheduling and for multiple regular scenarios, such as dependencies on a file or another job or another Setup. 

Overall, we use it for basic, normal enterprise-scheduling solutions.

How has it helped my organization?

We've been able to automate a lot of processes that were done manually before. We're not a huge company, and we're a fairly new company, so a lot of things were being done before in Task Scheduler or in a homegrown solution called Batch Nucleus. They were also in cron and in SaaS. They were all over the place. Being able to consolidate all of that into this one enterprise scheduling solution allows us to put dependencies on different jobs between different systems. It also allows us to monitor everything from one place and gives us the ability to do some exception handling. We have unlimited licensing with JAMS and we have hundreds of environments that we have agents on and do testing on. Having one location that we can monitor everything from, and handle all the exceptions from, is critical.

We've automated our critical processes, which used to be done manually through an external product and that means we don't have to worry quite so much about manual, human error.

Because we have gone from a lot of manual processes to automated processes with JAMS, we have been able to free up IT staff time. We're not spending 30 minutes doing something manually that JAMS can do in five minutes. It has freed up IT resources, but it has also sped up our processing times. For just the Technical Operations Center team that I manage, it has saved about 20 hours a week.

JAMS has also helped eliminate “data slack” across our applications. All of our enterprise data analytics is done through JAMS, so being able to access things like Teradata, Hadoop, and Snowflake cloud solutions for data integration is important. Our company is based on data. Everything we do is data-driven, so it has been very valuable having one place where we can process all of the data and do batch schedules with chunks of data. It's been a good tool for that. Having current data ready to go when our users need it is extremely critical because we are a FinTech company. We have to be able to pull data instantaneously to make decisions. Otherwise, our customer base is reduced and there are also compliance issues. We have both financial and legal obligations to our partner companies, so that data has to be up-to-date and ready to go when they request it.

What is most valuable?

I've used a lot of the other scheduling packages in the past. The most valuable feature of JAMS is the ease of being able to update parameters on-the-fly. Also, their monitoring and historical views are pretty robust.

We are also able to go into a job that is inside of a Setup and say, "Turn this one off for a while," by using the Except clause.

Another useful functionality is being able to pass parameters and variables between different jobs, and different steps in a job, or a Setup.

What needs improvement?

JAMS handles exceptions fairly well but there are some areas where it might improve a little bit. It has to do with being able to automatically handle exceptions, out-of-the-box, rather than having to code them. I'd also like to be able to do different things, based on what the actual exception is. In our current version, there's a placeholder where you should be able to do some things along those lines, but we've never actually been able to get it to work. I've seen in the 7.x versions that that has been fixed.

In terms of automation, there are some scenarios that we're still working on trying to automate and we just haven't been able to find an applicable solution through JAMS for those yet. I'm excited to see, once we get to that point, if we can do those things in the newer version.

For how long have I used the solution?

I started using JAMS in June of 2016. I was in charge of taking all of our disparate scheduling systems and converting everything into the JAMS scheduling package. I have used it from the ground up.

Right now we're on-prem, but we are going to want to go to the cloud sometime next year.

What do I think about the stability of the solution?

In the five years that I have worked on JAMS, I have never had it crash.

The fat client on your machine, for the 6.5 version, is not really reliable. It can slow down and it can get hung and you have to restart it. But with JAMS itself, the only issues we've had were when we didn't get the license key updated on time. For the most part, JAMS has been a very steady, reliable tool.

What do I think about the scalability of the solution?

Because we have unlimited licensing, it has been extremely scalable for us. We can put agents on whatever servers and environments that we need to, fairly quickly and easily. We now have that set up as an automated process. So it's extremely scalable, based on the pricing model and how many agents you're allowed.

How are customer service and support?

Technical support is an area in which JAMS has come a long way. When I first started with them, they didn't have any kind of training. The way it worked was that if we had a question, we would call their support team and there might be some back-and-forth trying to figure out how to get what we needed. But they now have JAMS University where you can go to a boot camp and learn more about the product. 

And their support is pretty good and pretty responsive. They get back to you fairly quickly and they usually have a good solution to whatever your issue is. And while they have generally been responsive, there have been several times when getting an answer has taken several weeks, instead of being able to get a really quick answer. I would rate JAMS support at seven out of 10, but I wouldn't give more than an eight for the support for any product that I've worked with. That makes a seven a high mark, for me.

How would you rate customer service and support?

Neutral

How was the initial setup?

We spun off from another company, and that other company used Control-M. When we went our own way, we didn't bring Control-M with us. The scheduling solutions that we were using before were Task Scheduler, a homegrown solution, and SQL Server Agent jobs, things that aren't necessarily true enterprise scheduling solutions.

In our migration to JAMS, we had to refactor some of the code, but that's because of the way that it was coded before. SQL Server Agent and Task Scheduler were pretty easy to migrate because there is actually a conversion routine where you can log in to a machine from JAMS and just say, "Go pull the job and convert it." It would automatically convert it, and we would just have to do some cleanup. That part was easy. But when it came to some of our other stuff, we pretty much had to build it from scratch.

I was the only person working on the migration back then, so it took about a year and a half to get everything over, but a lot of that was because we were having to go find things that were being scheduled on these other boxes. Some 80 percent of it was done within the first four to six months.

What's my experience with pricing, setup cost, and licensing?

JAMS is close to the lower end of the pricing models for enterprise scheduling solutions. They are much cheaper than Control-M, as well as some other products that I've used.

I also don't know of another solution where you can actually get true, unlimited licensing, where you can have as many instances and as many agents as you want. That has been a godsend for us because we have environments that we spin up and take down on-demand. There are times when we have hundreds of environments going at one time. Having that lower-cost model has been really good for us, while still being able to get the functionality that we need from the tool.

Maintenance and additional features are all included in the yearly cost, and that cost is still much cheaper than what you would pay for maintenance for another product.

Which other solutions did I evaluate?

The one that I had used most recently, and the longest, was BMC Control-M. It is an extremely robust product that has the ability to do some things that our current version of JAMS cannot do. For example, Control-M has the ability to truly diagram out what the flow looks like, from within the tool. My understanding, after having talked to my scheduling analyst, is that that feature is coming up in a future version of JAMS, which is cool.

Control-M also has the ability to do batch impact analysis, and to put a job at the end of a job flow that says that if anything in the job flow breaks, provide an alert. JAMS has the functionality to do that in the current version, but you have to code it. If you want to say, "If this job fails, I want this other job to run to fix it, and then come back and do this other job," you have to code it. But I believe, again, in the newer versions, it's easier to do that type of flow by using Sequence Jobs. That's the biggest area where I felt JAMS really needed to improve, in automatically handling issues, and they've come a long way.

Control-M enables you to send different types of notifications based on the output, which is also a feature that's coming up in the 7.0 version of JAMS.

JAMS has taken quite a few of the recommendations that we gave them and has built them into their newer versions of JAMS. It has been an exciting journey for us to be able to have a lot of input into how the product works.

What other advice do I have?

I'm really excited that we're trying to upgrade to the 7.x version, because it's so much better. But it's a huge change to go from the 6.0 version to the 7.0 version. The tool looks completely different. It works differently, with different ways to do things, so there is a big learning curve. Since our developers build their own jobs in the lower-level environments, it's going to be a big learning curve for our entire company to start using the most current version.

We've defined our complex scheduling scenarios the way that JAMS works in our current version, but in the future version that's going to be much easier. That version has the ability to create multiple schedules on the same job, instead of having multiple jobs with different schedules doing the same thing.

In terms of the upgrade process, we have multiple instances, including development, stage, and production. We've been trying to build a test environment and we have been doing a lot of our tests there. For our actual cut-over and conversion to the newest version, we are being told that we can actually upgrade in-place, instead of having to do a conversion of our database. We're going to take a two- to three-week freeze on any scheduling updates and on adding anything new. Then we'll convert our development instance and train all of our developers on how to use it and what the differences are. We'll let them test. Then we'll upgrade our stage environment and let them test on that. As soon as all of that looks good, we'll do an upgrade of our production system.

We will be working with HelpSystems on the upgrade when we get a little bit closer to it. At this point we're still trying to figure out exactly when we're going to be able to do it. But we have asked them multiple questions and gotten a lot of good feedback from them.

In terms of saving time when troubleshooting stalled jobs, JAMS could do that. But we don't have all of our code set to send the output from a job back to JAMS. So in a lot of instances, we're still having to dig into the system, like Informatica, to get that log back and find out what's wrong. That is something that we, as a company, need to improve. It's not a lack of functionality on the part of JAMS.

Which deployment model are you using for this solution?

On-premises
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.

HelpSystems Questions

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot (formerly IT Central Station)
Jul 30 2022

If you were talking to someone whose organization is considering HelpSystems GoAnywhere MFT, what would you say?

How would you rate it and why? Any other tips or advice?

Julia Frohwein - PeerSpot reviewer
Julia Frohwein
Content and Social Media Manager
PeerSpot (formerly IT Central Station)
Jul 30 2022

How do you or your organization use this solution?

Please share with us so that your peers can learn from your experiences.

Thank you!

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot (formerly IT Central Station)
Jul 30 2022

Please share with the community what you think needs improvement with HelpSystems GoAnywhere MFT.

What are its weaknesses? What would you like to see changed in a future version?

Julia Frohwein - PeerSpot reviewer
Julia Frohwein
Content and Social Media Manager
PeerSpot (formerly IT Central Station)
Jul 30 2022

Hi,

We all know it's really hard to get good pricing and cost information.

Please share what you can so you can help your peers.

Julia Frohwein - PeerSpot reviewer
Julia Frohwein
Content and Social Media Manager
PeerSpot (formerly IT Central Station)
Jul 30 2022

Hi Everyone,

What do you like most about HelpSystems GoAnywhere MFT?

Thanks for sharing your thoughts with the community!

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot (formerly IT Central Station)
Jul 18 2022

If you were talking to someone whose organization is considering Globalscape Managed File Transfer, what would you say?

How would you rate it and why? Any other tips or advice?

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot (formerly IT Central Station)
Jul 18 2022

How do you or your organization use this solution?

Please share with us so that your peers can learn from your experiences.

Thank you!

Julia Frohwein - PeerSpot reviewer
Julia Frohwein
Content and Social Media Manager
PeerSpot (formerly IT Central Station)
Jul 18 2022

Please share with the community what you think needs improvement with Globalscape Managed File Transfer.

What are its weaknesses? What would you like to see changed in a future version?

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot (formerly IT Central Station)
Jul 18 2022

Hi,

We all know it's really hard to get good pricing and cost information.

Please share what you can so you can help your peers.

Julia Frohwein - PeerSpot reviewer
Julia Frohwein
Content and Social Media Manager
PeerSpot (formerly IT Central Station)
Jul 18 2022

Hi Everyone,

What do you like most about Globalscape Managed File Transfer?

Thanks for sharing your thoughts with the community!

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot (formerly IT Central Station)
Apr 27 2022

If you were talking to someone whose organization is considering JAMS, what would you say?

How would you rate it and why? Any other tips or advice?

Julia Frohwein - PeerSpot reviewer
Julia Frohwein
Content and Social Media Manager
PeerSpot (formerly IT Central Station)
Apr 27 2022

How do you or your organization use this solution?

Please share with us so that your peers can learn from your experiences.

Thank you!

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot (formerly IT Central Station)
Apr 27 2022

Please share with the community what you think needs improvement with JAMS.

What are its weaknesses? What would you like to see changed in a future version?

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot (formerly IT Central Station)
Apr 27 2022

Hi,

We all know it's really hard to get good pricing and cost information.

Please share what you can so you can help your peers.

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot (formerly IT Central Station)
Apr 27 2022

Hi Everyone,

What do you like most about JAMS?

Thanks for sharing your thoughts with the community!

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot (formerly IT Central Station)

If you were talking to someone whose organization is considering HelpSystems Powertech Identity & Access Manager, what would you say?

How would you rate it and why? Any other tips or advice?

Julia Frohwein - PeerSpot reviewer
Julia Frohwein
Content and Social Media Manager
PeerSpot (formerly IT Central Station)

How do you or your organization use this solution?

Please share with us so that your peers can learn from your experiences.

Thank you!

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot (formerly IT Central Station)

Please share with the community what you think needs improvement with HelpSystems Powertech Identity & Access Manager.

What are its weaknesses? What would you like to see changed in a future version?

Julia Frohwein - PeerSpot reviewer
Julia Frohwein
Content and Social Media Manager
PeerSpot (formerly IT Central Station)

Hi Everyone,

What do you like most about HelpSystems Powertech Identity & Access Manager?

Thanks for sharing your thoughts with the community!

Julia Frohwein - PeerSpot reviewer
Julia Frohwein
Content and Social Media Manager
PeerSpot (formerly IT Central Station)

If you were talking to someone whose organization is considering HelpSystems AutoMate, what would you say?

How would you rate it and why? Any other tips or advice?

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot (formerly IT Central Station)

How do you or your organization use this solution?

Please share with us so that your peers can learn from your experiences.

Thank you!

Julia Frohwein - PeerSpot reviewer
Julia Frohwein
Content and Social Media Manager
PeerSpot (formerly IT Central Station)

Please share with the community what you think needs improvement with HelpSystems AutoMate.

What are its weaknesses? What would you like to see changed in a future version?

Julia Frohwein - PeerSpot reviewer
Julia Frohwein
Content and Social Media Manager
PeerSpot (formerly IT Central Station)

Hi,

We all know it's really hard to get good pricing and cost information.

Please share what you can so you can help your peers.

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot (formerly IT Central Station)

Hi Everyone,

What do you like most about HelpSystems AutoMate?

Thanks for sharing your thoughts with the community!

reviewer1373997 - PeerSpot reviewer
Analyst, Intelligent Automation at a financial services firm with 10,001+ employees
Hi,  We are a large multi-national corporate financial services provider. Governance and Business Continuity are a key part of our design and implementations.  We operate in 10+ geographies with various degrees of market maturity and capabilities in a "federated model" type. I would like to un...
Read More »
Rony_Sklar - PeerSpot reviewer
Rony_Sklar@reviewer1356150 @Nilesh Pawar @reviewer1390509 @Alex Yuan @Hayaa Kayasseh… more »
2 Answers
Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot (formerly IT Central Station)

If you were talking to someone whose organization is considering Agari, what would you say?

How would you rate it and why? Any other tips or advice?

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot (formerly IT Central Station)

How do you or your organization use this solution?

Please share with us so that your peers can learn from your experiences.

Thank you!

Julia Frohwein - PeerSpot reviewer
Julia Frohwein
Content and Social Media Manager
PeerSpot (formerly IT Central Station)

Please share with the community what you think needs improvement with Agari.

What are its weaknesses? What would you like to see changed in a future version?

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot (formerly IT Central Station)

Hi Everyone,

What do you like most about Agari?

Thanks for sharing your thoughts with the community!

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot (formerly IT Central Station)

If you were talking to someone whose organization is considering Agari, what would you say?

How would you rate it and why? Any other tips or advice?

Julia Frohwein - PeerSpot reviewer
Julia Frohwein
Content and Social Media Manager
PeerSpot (formerly IT Central Station)

How do you or your organization use this solution?

Please share with us so that your peers can learn from your experiences.

Thank you!

Julia Frohwein - PeerSpot reviewer
Julia Frohwein
Content and Social Media Manager
PeerSpot (formerly IT Central Station)

Please share with the community what you think needs improvement with Agari.

What are its weaknesses? What would you like to see changed in a future version?

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot (formerly IT Central Station)

Hi Everyone,

What do you like most about Agari?

Thanks for sharing your thoughts with the community!

Julia Frohwein - PeerSpot reviewer
Julia Frohwein
Content and Social Media Manager
PeerSpot (formerly IT Central Station)

If you were talking to someone whose organization is considering HelpSystems Automate Schedule, what would you say?

How would you rate it and why? Any other tips or advice?

Julia Frohwein - PeerSpot reviewer
Julia Frohwein
Content and Social Media Manager
PeerSpot (formerly IT Central Station)

How do you or your organization use this solution?

Please share with us so that your peers can learn from your experiences.

Thank you!

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot (formerly IT Central Station)

Please share with the community what you think needs improvement with HelpSystems Automate Schedule.

What are its weaknesses? What would you like to see changed in a future version?

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot (formerly IT Central Station)

Hi Everyone,

What do you like most about HelpSystems Automate Schedule?

Thanks for sharing your thoughts with the community!

Julia Frohwein - PeerSpot reviewer
Julia Frohwein
Content and Social Media Manager
PeerSpot (formerly IT Central Station)

If you were talking to someone whose organization is considering HelpSystems Automate Schedule, what would you say?

How would you rate it and why? Any other tips or advice?

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot (formerly IT Central Station)

How do you or your organization use this solution?

Please share with us so that your peers can learn from your experiences.

Thank you!

Julia Frohwein - PeerSpot reviewer
Julia Frohwein
Content and Social Media Manager
PeerSpot (formerly IT Central Station)

Please share with the community what you think needs improvement with HelpSystems Automate Schedule.

What are its weaknesses? What would you like to see changed in a future version?

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot (formerly IT Central Station)

Hi Everyone,

What do you like most about HelpSystems Automate Schedule?

Thanks for sharing your thoughts with the community!

Julia Frohwein - PeerSpot reviewer
Julia Frohwein
Content and Social Media Manager
PeerSpot (formerly IT Central Station)

Hi,

We all know it's really hard to get good pricing and cost information.

Please share what you can so you can help your peers.

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot (formerly IT Central Station)

Hi,

We all know it's really hard to get good pricing and cost information.

Please share what you can so you can help your peers.

Julia Frohwein - PeerSpot reviewer
Julia Frohwein
Content and Social Media Manager
PeerSpot (formerly IT Central Station)

If you were talking to someone whose organization is considering HelpSystems GoAnywhere MFT, what would you say?

How would you rate it and why? Any other tips or advice?

Julia Frohwein - PeerSpot reviewer
Julia Frohwein
Content and Social Media Manager
PeerSpot (formerly IT Central Station)

How do you or your organization use this solution?

Please share with us so that your peers can learn from your experiences.

Thank you!

Julia Frohwein - PeerSpot reviewer
Julia Frohwein
Content and Social Media Manager
PeerSpot (formerly IT Central Station)

Please share with the community what you think needs improvement with HelpSystems GoAnywhere MFT.

What are its weaknesses? What would you like to see changed in a future version?

Julia Frohwein - PeerSpot reviewer
Julia Frohwein
Content and Social Media Manager
PeerSpot (formerly IT Central Station)

Hi Everyone,

What do you like most about HelpSystems GoAnywhere MFT?

Thanks for sharing your thoughts with the community!

Julia Frohwein - PeerSpot reviewer
Julia Frohwein
Content and Social Media Manager
PeerSpot (formerly IT Central Station)

If you were talking to someone whose organization is considering HelpSystems Intermapper, what would you say?

How would you rate it and why? Any other tips or advice?

Julia Frohwein - PeerSpot reviewer
Julia Frohwein
Content and Social Media Manager
PeerSpot (formerly IT Central Station)

How do you or your organization use this solution?

Please share with us so that your peers can learn from your experiences.

Thank you!

Julia Frohwein - PeerSpot reviewer
Julia Frohwein
Content and Social Media Manager
PeerSpot (formerly IT Central Station)

Please share with the community what you think needs improvement with HelpSystems Intermapper.

What are its weaknesses? What would you like to see changed in a future version?

Julia Frohwein - PeerSpot reviewer
Julia Frohwein
Content and Social Media Manager
PeerSpot (formerly IT Central Station)

Hi Everyone,

What do you like most about HelpSystems Intermapper?

Thanks for sharing your thoughts with the community!

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot (formerly IT Central Station)

If you were talking to someone whose organization is considering HelpSystems Intermapper, what would you say?

How would you rate it and why? Any other tips or advice?

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot (formerly IT Central Station)

How do you or your organization use this solution?

Please share with us so that your peers can learn from your experiences.

Thank you!

Julia Frohwein - PeerSpot reviewer
Julia Frohwein
Content and Social Media Manager
PeerSpot (formerly IT Central Station)

Please share with the community what you think needs improvement with HelpSystems Intermapper.

What are its weaknesses? What would you like to see changed in a future version?

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot (formerly IT Central Station)

Hi Everyone,

What do you like most about HelpSystems Intermapper?

Thanks for sharing your thoughts with the community!

Julia Frohwein - PeerSpot reviewer
Julia Frohwein
Content and Social Media Manager
PeerSpot (formerly IT Central Station)

Hi,

We all know it's really hard to get good pricing and cost information.

Please share what you can so you can help your peers.