Zscaler Internet Access Reviews

Our customer already had the product, which they got from another vendor. They were facing some issues with their existing policies. Our role was to optimize the policy. So we optimized Threat Protection, DLP, and CASB policies per the customer’s requirements. In their environment, G Suite was completely allowed for some users, but they wanted only to allow a specific corporate domain. As per the recommendation, CASB policy must have been in place, but it wasn’t. So we optimized the tool as per their requirement and delivered it.

The product has different modules like SWG, CASB, DLP, and Threat Protection. The most valuable feature of the solution is SWG traffic. The product is very good in web traffic.

Cloud App’s database should be improved. Currently, they only support and provide granular controls to around 1000 cloud applications. In Netskope, it is more than 3000. Around 65,000 applications are visible to the users in Netskope, but Zscaler only supports around 3000 to 4000. Cloud App is not good. UI is not as easily understandable as Netskope. Netskope has a source, destination, and action policy. In Zscaler, we have to click multiple tabs to get it. It's a bit tricky compared to Netskope. Once we understand it, it's simple.

I have been using the solution for four to five months.

I rate the solution’s stability an eight out of ten.

I rate the product’s scalability an eight out of ten. Currently, the product is facing major issues in scalability because the company is over ten years old. The data center they have in India goes down frequently. VLANs also go down frequently. Due to this, the product gets turned off completely, and sometimes, the users go to different traffic. If it’s an on-prem user, they go via a firewall, which increases the pain for the customers. They have a problem with DC. VLANs go down sometimes. That's why the user faces complete disconnection issues for the proxy. Two people in the organization are using the solution.

The initial setup is straightforward. It is just a plug-and-play process. When the Zscaler client is installed on the machine, it works like a normal proxy. They're connected to the cloud. The solution is deployed on all the users’ machines, and the management and policy creation is done at the cloud level. It's a cloud proxy.

The deployment is just a plug-and-play process. The policy is very simple.

We acquired a customer for optimization. Overall, I rate the product a seven out of ten.

I like the granularity of the control of all the traffic, including SSL inspection. I also like the fact that the user interface is intuitive.

The latencies with Zscaler are minimal compared to those of any other competitor. Other competitors do not really have the global scale that Zscaler has and cannot promise low latencies.

Zscaler should continue to make the user interface better. They should also improve the backup network and continue to expand it so that it can handle larger numbers of customers.

We've been working with this solution since 2017. Our customers use a cloud deployment of this solution.

The stability overall in the developed regions, such as the US and Europe, is fairly good. In certain regions, such as South Africa, Zscaler has not been stable for some time.

It is easy to scale. Additional sites and licenses can be added quickly and easily.

Zscaler's technical support is not too bad. They have been helpful when I have had issues, but I have not had to contact them much.

The initial deployment process is quite easy. I've implemented Zscaler Internet Access in large, multinational corporations and recently at a company that is in 64 countries in the world. The deployment is always fairly quick. I have also worked with smaller clients, and Zscaler deployment is even easier in these cases.

Zscaler is an expensive solution, but it's worth the price. 

Their services are unmatched by competitors. Some may come with half the features that Zscaler can offer and be much cheaper. However, they do not have the global coverage that Zscaler has, and they will not provide the same low latencies and the same speeds that Zscaler can.

My advice would be to ensure that you have a good implementer and reseller who can provide guidance. The reseller should be aligned with those who work in security and needs to be aware of anything that might need an exception that needs to be created. This will help avoid any surprises when the solution is live. The other important aspect to consider is training.

Overall, I would rate Zscaler at eight on a scale from one to ten.

The product is an Internet proxy solution. We use it to manage our users' Internet access, making sure that they don't go to the wrong site. We also use it for data loss prevention.

The main benefit that we have seen is performance improvements based on not having to backhaul traffic and getting cloud services closer to the user.

It provides a modern, cloud-first model. It allows the users quick access to the cloud, depending on where they are in the world. We have users all over the world who access cloud services in their native regions. Previously, we had to backhaul the traffic to our data centers somewhere in the world, then go back to that region. Now, we don't have to do that. A user and data stays within that region. There is no latency there.

It allows us to inspect all our traffic, including SSLs. This is extremely important because most sites use SSLs nowadays. Putting non-SSL inspected data directly into the source would mean that there is a potential for data loss. 

Protecting our customers' data is our number one priority. The data loss prevention rules that we have in place make sure that there is nothing within the packets relevant to our customers. 

The data loss prevention feature is the most valuable. It stops our users from inadvertently leaking our customers' data to the Internet or anywhere else it shouldn't go.

The cloud-native proxy architecture certainly seems fast enough. The performance is good. The multi-country nature of it allows us to keep the proxy closer to the user so a user's data doesn't transit as far as it would otherwise. It helps to keep latency down and the speed up. It also helps a little bit with cyber threats, but that is not necessarily its primary purpose for us.

Zscaler is constantly improving the network. They are adding new data centers and regions all the time. They listen to feedback, and based on where we tell them to go and put data centers, they add new data centers. For example, they created a couple of data centers in the Middle East, which has been very helpful for us.

One thing that they could improve is the ability to import rules from other platforms.

We have been using it for slightly more than a year.

Its stability is first-class. We haven't had any issues during the time that we have been using it.

It certainly scales to what we have asked it to do so far. We have over 50,000 users on it without a single problem.

From a technical support perspective, when we leave a ticket, the time it takes for them to close the ticket is very fast. Their resolution time is exceptional.

I would rate Zscaler Professional Services and technical support as eight out of 10. I am dropping two points because of some blanks in the time zone support.

Positive

We are using it with 20% to 25% of our business at the moment. We are migrating to it from our previous legacy platform.

It adds an alternate layer of protection. We were already using a very powerful tool to do this, but that tool wasn't quite as fast and smart.

It was very complex, but there was training provided by Zscaler. That was very good for understanding it thoroughly. It was complex because we had to make sure that all our rules from previous platforms were migrated over so all our users had access to the same things that they had access to in previous models. 

We aren't yet fully deployed. We have been at it for about a year and a half. We currently have over 50,000 users deployed and another 120,000 to go.

The only pain points that we have are self-inflicted because of our slow rollout of the product, which is not actually Zscaler's fault.

We had Zscaler Professional Services helping us for quite a long time at the start of the project. They made sure that everything was set up correctly with no holes. They were very good and first-class.

So far, it has not saved us on costs as a result of retiring on-premises technology, next-generation firewalls, legacy proxies, or MPLS links. Though, we are expecting it to do that going forward.

I have not been involved with pricing and licensing.

We evaluated several solutions.

Try it, test it out, and make sure it works for you. It is not going to work for everybody because it is not a zero-cost solution. However, it does provide significant benefits in terms of its latency and capability to inspect your traffic as well as keeping your customer data secure.

It hasn't saved us time as compared to deploying and managing traditional network security hardware because we already had everything in place from a traditional standpoint. We take security very seriously. Security is paramount to what we do. We cannot, under any circumstances, allow our customers' data to be compromised. So, we have all the correct things in place from a traditional standpoint. We are now modernizing, and Zscaler Internet Access allows us to do that. However, we will not compromise at all. We have to move slowly to it.

It has not reduced the time that we spend managing security policies. The security policies used on Zscaler Internet Access are the same ones that we used with our previous technologies.

It has not really reduced the number of infected devices in our organization because we already had preventions in place with other technologies. We didn't previously have any infections. 

I would rate Zscaler Internet Access as nine out of 10. It is a very good solution.

It's a proxy solution, and we use it for reverse proxy, DNS security, and storage security.

The users are at different locations, and Zscaler helps us to put the organization's central security controls on these roaming users.

The performance needs improvement. Some areas create performance issues and, depending on the use cases, require reconfiguration to perform again.

I've been using this solution for one and a half years.

It's on Zscaler cloud.

I find Zscaler to be very stable.

It's very scalable because it's the cloud version. We have 100,000 users across all levels.

I would give technical support an eight out of ten.

Positive

We previously used Westcon-Comstor, which was on-premises, but with Zscaler, we moved to the cloud solution.

The initial setup was pretty easy. The deployment took about three months.

Our team of two members along with Zscaler's team implemented the solution.

We have seen an ROI. This is a well published product, and you get value for your money.

Because it's a cloud solution, we pay on a yearly basis. It is affordable and includes tech support and all features.

Each use case is different, and you have to evaluate it and take the risk.

On a scale from one to ten, I would rate Zscaler Internet Access at nine.

We have Windows 10 laptops. We wanted help securing our laptops for remote work, but we don't have the server for this infrastructure. Whereas, with this solution, the cloud server is managed by Zscaler. 

It is a pretty lean solution. We only need to manage the agent and some very small tools on the laptops.

Currently, we have an on-premise firewall. However, most of the time, users are not working in the office. Therefore, we need to use something, like a Secure Access Service Edge (SASE), to help users. So, we are trying to protect users without a corporate firewall.

We just wanted laptops to have more secure features to help users and protect the company's data. There are two major things deployed on our laptops: Zscaler Internet Access and endpoint detection response (EDR).

Zscaler Internet Access has helped enable our digital transformation.

When you try to access suspicious websites, they will give you a warning. This helps us with user access without our office network.

Its cyberthreat protection is important for our needs. We use it for Internet access control, e.g., accessing web pages. We also use it when a user downloads or uploads files from the Internet.

When a user goes to the Internet to browse or download something, it is secured by this tool. This is important to us because it is another layer of protection.

They could provide more time for the onboarding the training of an IT person.

We did run into some compatibility issues. We just needed to test its configurations on the web portal and that detected the issues.

I have been using it for half a year.

We haven't had any issues with stability.

No maintenance is required.

We have 120 users. We have never tested it to go above 1,000 users. It shouldn't have problems because it is an agent working on the laptops using a centralized online server. 

The technical support is very good. We create a ticket every week or two.

Positive

We didn't have an Internet access control solution previously, only anti-malware for endpoint protection.

Our legacy systems only protected our on-premise network.

The initial setup was straightforward. It took about three days to set up.

Zscaler Internet Access has helped us reduce the time that we spend managing security policies by about four hours a week. We can use this time to focus on other things, especially the IT team.

Versus deploying and managing traditional network security hardware, the solution has saved us about four hours a week.

The solution has helped us reduce the number of infected devices in our organization by proactively preventing attacks because some users were unaware of some malware sites.

We evaluated two or three different vendors, but finally selected Zscaler Internet Access due to its reputation. Also, the GUI for Zscaler Internet Access was very clear when we tested it.

We are not using the solution for data loss prevention.

When you select this product, test it with other tools running on your machine to ensure there are no compatibility issues between different products.

I would rate it as nine out of 10.

We use the solution for web security services such as DLP, VPN, BPA, ZIA, and CASB.

We needed a solution to control the user traffic on the internet earlier. But now, with Zscaler's help, we can adequately handle the data using CASB. Also, we can control URLs and Web accesses with the help of its web security gateway feature. Along with this, we are controlling the data leak assessment on the internet with DLP's help.

The solution's most valuable feature is the well-structured functioning of services. It allows us to monitor things in the best possible way. It has all the features separated well from each other. For instance, they have a separate portal in case one wants to control anything on the internet. The other valuable feature is its ability to audit the reports well.

They recently improved a few things with the new version. They should enhance the audit reporting feature. They are providing a very basic DLP solution, but it needs improvement. If they improve the DLP solution, it will be a better solution in the future. They should work on the bandwidth of the CASB solution as well. 

We started the solution's POC in October but it is not yet fully deployed.

The solution’s customer service is good.

Positive

I have done the POC for Cisco Umbrella and Netskope before. Netskope is a user-friendly solution. But Zscaler is better than other solutions regarding its monitoring services.

The solution’s setup is pretty straightforward, but it depends on your experience with Zscaler. It would get a bit difficult for a new buyer owing to multiple profile setups and configurations during the process. I rate the solution’s initial setup as a nine.

I rate the solution's pricing as seven. It is costlier than other solutions. They have multiple standard licenses, but there is no additional cost included.

If you want to establish the right controls from a web security perspective, it's one of the best products in the market. Again, opting for the solution depends on the particular requirement. If you are looking for a solution for banking services, then, you should go with Symantec Blue Coat for a better DLP solution. But if you need a mix of VPN, CASB, and Web Security Gateway, then Zscaler is the better solution.

I rate the solution as an eight out of ten.

The solution is used to manage and protect end users' access to internet resources, websites, and web applications while checking for malicious or bad content in order to grant or block access to certain sites.

This solution has a lot of valuable features. The most valuable features of the solution are URL filtering, CASB, data leak prevention, DLP, and also ZDX a digital experience monitoring option.

The solution can be improved by advancing some of the newer technologies such as the DLP feature, and adding email security.

I have been using the solution for two years.

The solution is not perfect and things can go wrong but it is stable. In the last two years that I've been working with it, we did experience a small outage for a group of customers in a particular region for a few hours. Those customers all received service credits for the outage and it was fixed quickly. I give the stability a nine out of ten.

The scalability is perfect. I would give it a ten out of ten.

Customer service and support are good but there is always room for improvement. We do a lot of our own technical support so we don't have a need to call them often. When customer service and support are needed they are usually there. I give them an eight out of ten.

Positive

The setup is straightforward. If a customer orders all of the features there is a lot of configuration work to do, or they can choose to leave the features in the standard setup. We recommend they take a few days with one of our consultants who are familiar with the solution so they can point them in the right direction. The configuration is based on individual requirements.

The implementation was done in-house, using one of our engineers.

The ROI of the solution is excellent. I give it a ten out of ten.

The solution replaces multiple vendor technologies with one which makes it worth the cost. It is a few pounds per user per month. Occasionally a customer will kick back because they believe it is too expensive for them.

I give the solution a nine out of ten.

Although the solution is easy to configure, there is good value in spending two or three days with an expert that can save a lot of time and effort setting things up in order for you to get real value out of it quickly.

I mainly use Zscaler Internet Access for internet security and filtering.

Zscaler Internet Access's roaming user feature is most valuable and is much better compared to other secure web gateways. 

The main issue with Zscaler Internet Access is proxy IP detection, which sometimes makes sites inaccessible. Its pricing could also be improved. In the next release, I'd like Zscaler to include local-directory integration.

I've been using Zscaler Internet Access for around eight months.

Zscaler Internet Access is stable.

Zscaler Internet Access is scalable.

Zscaler Internet Access's technical support is excellent.

Positive

The initial setup was easy - I would rate the setup process four out of five.

We used an in-house team.

We pay around 6,500 INR per user per year, which is very expensive. I would rate Zscaler's pricing one out of five.

I would recommend Zscaler for traveling users but FortiGate for in-house users. I would give Zscaler a rating of eight out of ten.