Zscaler Internet Access Reviews

It's a proxy solution, and we use it for reverse proxy, DNS security, and storage security.

The users are at different locations, and Zscaler helps us to put the organization's central security controls on these roaming users.

The performance needs improvement. Some areas create performance issues and, depending on the use cases, require reconfiguration to perform again.

I've been using this solution for one and a half years.

It's on Zscaler cloud.

I find Zscaler to be very stable.

It's very scalable because it's the cloud version. We have 100,000 users across all levels.

I would give technical support an eight out of ten.

Positive

We previously used Westcon-Comstor, which was on-premises, but with Zscaler, we moved to the cloud solution.

The initial setup was pretty easy. The deployment took about three months.

Our team of two members along with Zscaler's team implemented the solution.

We have seen an ROI. This is a well published product, and you get value for your money.

Because it's a cloud solution, we pay on a yearly basis. It is affordable and includes tech support and all features.

Each use case is different, and you have to evaluate it and take the risk.

On a scale from one to ten, I would rate Zscaler Internet Access at nine.

I mainly use Zscaler Internet Access for internet security and filtering.

Zscaler Internet Access's roaming user feature is most valuable and is much better compared to other secure web gateways. 

The main issue with Zscaler Internet Access is proxy IP detection, which sometimes makes sites inaccessible. Its pricing could also be improved. In the next release, I'd like Zscaler to include local-directory integration.

I've been using Zscaler Internet Access for around eight months.

Zscaler Internet Access is stable.

Zscaler Internet Access is scalable.

Zscaler Internet Access's technical support is excellent.

Positive

The initial setup was easy - I would rate the setup process four out of five.

We used an in-house team.

We pay around 6,500 INR per user per year, which is very expensive. I would rate Zscaler's pricing one out of five.

I would recommend Zscaler for traveling users but FortiGate for in-house users. I would give Zscaler a rating of eight out of ten.

One of the use cases is VPN replacement. Zscaler Private Access replaces the VPN solution.

Zscaler covers all the features needed to replace a VPN or proxy solution. They are good. They've been on the market for 15 years now, so they are mature enough.

Zscaler needs to add client-to-client communication. It's always client-to-server communication. The cloud and branch connectors could be improved because we're still dependent on traditional firewalls. They should eliminate this. They should also provide WAN devices should to compete with the SD-WAN solutions also.

We have been building our competency and trying to sell Zscaler to customers for almost two years. We are doing this in our labs also, and we have one customer now. 

Zscaler is scalable. 

Zscaler is a cloud-based solution, so it's scalable. 

We worked with Zscaler support initially for some professional services. That service was excellent, but later we had to wait for them to make some changes, so that could be tricky. I rate Zscaler support seven out of 10. 

Neutral

Deploying Zscaler is quick and straightforward. You can easily onboard end-users to Zscaler Private Access once you deploy the application. There is a virtual application in your private data centers that detects the applications, and you can control access.

We have two or three engineer to deploy the solution. Two are usually needed  because there are different roles from a backup point of view, and we have a different set of people during the design stage. We need some people who understand identity solutions. We have a combination of two or three engineers who normally do deployment for around 1,500 users. One person is usually more than sufficient for maintenance because we don't get that many inquiries unless some changes are needed.

We work on a business case, not on ROI, so if the customer sees a positive savings on their business case after the five years or six years, they normally go for Zscaler.

The license is per user, and there's a minimum license per user per year. It's costly if you compare it to the traditional solutions like Symantec or Bluecoat. It's about 20 to 30 percent costlier than the traditional solution, but it gives you the flexibility to work from anywhere, and everything becomes effortless. 

I rate Zscaler Internet Access eight out of 10.

I used Zscaler Internet Access for our proxy web traffic.

One Stop solution for roaming users, single control center for User access, security and performance improvement for Ms sites.

The most valuable features of Zscaler Internet Access are it's on the cloud, high network performance, and the interception of users is very easy.

Zscaler Internet Access can improve by having more option for filtering policy which is currently only ip based (location policy). The developer need to add more option like identifying DNS and Domains names as well along with ip.

I have been using Zscaler Internet Access for one year.

Zscaler Internet Access is stable. Since we have been using it we have not had any problems. 

Zscaler Internet Access is scalable but it depends on the licensing model you choose. It can scale very easily.

We have approximately 1,800 users using the solution in my company. Everyone in the company is using the solution, from receptionist to corporate employees.

In our experience, Please bare some thoughts for experienced guys in the industry.

I do understand 1-2 years experience guys can do Professional service but when you are customer facing, please: Zscaler need to have strong experience guys during customer interaction.

I rate the support from Zscaler Internet Access a three out of five.

Positive

Not disclosing

The initial setup of Zscaler Internet Access is very simple. The cloud configuration is very easy. The implementation took approximately three months due to Change process, however you can finish in 3 days if you are in small size industry.

Wee had excellent support form vendor but it was done mutually along with inhouse design guide.

Absolutely on the money, look at the security dashboard, its easily noticeable.

The price of Zscaler Internet Access should improve, it is expensive.

but to catch small/medium size business they need to come up with some better licensing plan.

yes, Umbrella, Forcepoint

I rate Zscaler Internet Access a nine out of ten. Love the product.

You can have mobile employees who forward traffic into a Zscaler client, or you could use a PAC file. So, if users connect at the beach, a hotel, coffee shop or something outside their actual office, it will give them protection.

You can use it with a secured Internet using a web gateway to deliver to the cloud.

The benefits of Zscaler Internet Access are the speed of the solution and never having performance issues or limitations. The fact that none of my end users are experiencing any threats, zero-day, bots, or malware says a lot about the solution. 

Zscaler Internet Access enables the inspection of traffic, including SSLs. You want to make sure that nothing is coming in through your HTTPS traffic. For anything that is coming in that might be a threat, you want to ensure that you are using a good proxy for that. There is malicious traffic out there, so you want to make sure you are tracking and viewing that. There are a lot of threats that come through as well as a lot of programming languages, so you definitely need to inspect traffic.

It is worth it. It works. I don't need multiple alerts, because it is set up with the right policies. Definitely, it is a beneficial device which doesn't always need constant monitoring. It inspects the encrypted traffic and verifies what threats are coming in. It intercepts incoming traffic and decrypts it, then reviews it. So, why have antivirus scanning or web filtering if Zscaler can do it? It protects me from man-in-the-middle attacks as well. When you use a firewall, you have alerts and false positives, but Zscaler Internet Access pretty much decreases those errors and alerts.

There isn't congestion on your network when you are inspecting traffic with Zscaler Internet Access. 

• The integration of the gateway that inspects all ports and protocols. So, there is threat prevention. 
• The cloud sandbox
• VNS security
• Access control that will protect URL filtering and the cloud firewall. 
• Data protection that will protect your gateway, like your CASB or your cloud DLP. The capabilities of this will point your traffic to Zscaler Cloud.

The proxy architecture is the way to go. Zscaler uses it to protect their applications on the cloud. So, if you are using Box, Office 365, or even have an end user using LinkedIn or YouTube, then it will give you updated threat updates. It will also inspect all your traffic so you don't get compromised.

Advanced Threat Protection on Zscaler Internet Access has a few functionalities. It has ways to find threats. So, if they are actually hiding, you could do an inspection of your SSL traffic. You also have DNS security in Zscaler Internet Access that will help you route suspicious command-and-control attacks as well as detect threats when it does a full inspection. 

Zscaler Internet Access protects using data loss prevention. If you have a CASB exposing your cloud out into the network, then Zscaler Internet Access will go ahead and control that unknown cloud application in the CASB, protecting it. There is also data detection with exact data match. This improves the data coming into your cloud so you are protecting it. 

It offers a Cloud Browser Isolation feature, which exfiltrates browser activities from the end user's device. This feature can eliminate our exposures on that.

I like its features because they help me eliminate firewalls. I don't need to have firewalls, SIEMs, or an IPS/IDS. So, if all my end users are remote and using Office 365, I am already protecting them because they are in the cloud. I just have to attach the security application, which makes sure that any user who is mobile or remote is protected, without spending money on other solutions.

I wish there were a lot less products to learn, because there are a lot. They just keep surprising me with new features, even in the SaaS arena, and they keep improving in every facet. We are Zscaler partners, so I got certified in two platforms, but there is a lot room for improvement. There is just too much training, where they focus a lot on protecting the Internet as everyone is moving to the cloud. I would love for the training to be shortened.

I have been exposed to it for a year.

My clients have never really called to tell me that stability has been an issue. Feedback has always been positive. 

It is a scalable solution. It is easy to scale and secure remote users. If a company hires 100 more people, I don't think it would be a problem.

The largest environment, which I reviewed, had 2000 employees.

I would rate their professional services or technical support as five out of five based on their experience and expertise. They know how to answer all my client's problems. They are really quick to trigger and understand the client's needs as well as be very supportive. They do very well when helping their clients.

Positive

What I have seen when I am doing PoCs is you need some perimeters to start building this platform and integrating policies from day one. 

An improvement would be if they could provide an out-of-the-box experience, like 20 to 30 features all ready to go. In comparison, LogRhythm offers out-of-the-box features. With Zscaler Internet Access, there is firewall IPS, multiple security services, filtering, DLP, and CASB browser isolation. These are things that all users are going to be using. However, when an administrator or architect would start building this, I would definitely need to engage professional services to help clients do it.

Every customer is different. On average, it could be a two-week deployment. If you are using other devices, like Fortinet SD-WAN deployment, you definitely have to make sure your configured IPsecs are correct. You might have to review policies and your SD-WAN roles. You need to do a lot of cleaning up before you start deploying.

We have a client who wants to start deploying the Cloud Browser Isolation feature. You can embrace this cloud platform using IPAC Files, which is just a clean way of deploying it.

I have personally worked for other vendors doing professional services as part of a professional services team. Every client decided to purchase professional services because deploying Zcaler Internet Access is too complex.

I am saving money right now because I am not using old technology, like when we had everything on-premise and in the data center. Now, I just have to direct my end users to the Zscaler file and make sure that they are connected and secure. So, I am eliminating the total cost of ownership and the headaches of on-premise devices. I am also reducing their risk by making sure that they are protected in real-time.

When I talk to clients, they mention that there is a return of investment from improving the real-time protection. There is no need anymore to buy: 

• An antivirus
• A third-party vendor to protect your DNS, like Cloudflare. 
• Check Point SandBlast 
• Symantec DLP, Forcepoint, or Netskope since you already have DLP protection. 
• LogRhythm or Splunk for logging.

Those are the benefits. I have a lot of clients explaining this to me that this is the reason to have this solution. Zscaler Internet Access is transforming all that for web traffic security.

The pricing is fair based on its competitive market.

Palo Alto's vulnerability assessment requires an on-prem solution to work with your cloud. Zscaler Internet Access has already been bundled up to provide no-hassle, free Internet network connectivity that ensures protection. When you are using Palo Alto and want to assess vulnerability in your network, you probably need to use on-prem and cloud workloads. There is no reason to do that with Zscaler Internet Access.

Zscaler Internet Access has ease of development, like minimal setups needed for connectivity. You can continue securing protection, allowing your remote users to have access to your applications. Then, it is pretty quick to set up for Zscaler Internet Access. Some companies don't have many tools, so there are no delays there. When it comes to LogRhythm, there are a lot of things that you have to deal with. You have to deal with your log server as well as setting up your authentication server, firewalls, policies, rules, and zones, then you need to get it running and customize it based on your company's needs. Because LogRhythm has 30-plus features ready to go, it can be easier and smoother to deploy. However, there will always be a couple things where you have to do some preliminary requirements before you continue.

Overall, it is a secure platform.

I actually interviewed with Zscaler to work with them because I have been impressed with their technology overall, especially over Palo Alto Networks technology who is their competitor and has a SaaS solution as well. From the top to bottom, Zscaler Internet Access is a great security product that protects my end users and remote users in the cloud.

If you want total cost of ownership and zero-trust architecture, Zscaler is the right solution to fit the needs of any environment.

I would rate the solution as 10 out of 10.

The solution is used for security purposes especially. Any solution in the organization has its purpose.

We have been reselling this solution for more than five years now.

Zscaler Internet Access integrates effectively, especially with the high-level IP services. However, there are some challenges with new software development on the SD-WAN part and sometimes with routing of data. Issues appear sometimes with upgrades, but that's really an exception; it's not happening frequently.

Regarding scalability, it's a challenge for Zscaler Internet Access at this moment, so I rate it a seven.

For us, it's recent, but we are also a distributor and reseller, having been using and working with this product for more than five years now.

It's very stable; however, due to the success, they are slightly behind with resources. This includes following up on new opportunities and finding the right resources to be available for customers' questions when sold.

Zscaler Internet Access is quite expensive, but it delivers. Sometimes, depending on the customer and the service and why it's used, it's acceptable.

The deployment process for Zscaler Internet Access is quite straightforward. I think the success of Zscaler has had an impact on their resources.

The quality of technical support depends on which department you're reaching out to at Zscaler Internet Access.

Positive

We are providing installation and deployment for our customers with Zscaler Internet Access.

The installation may take a couple of weeks, but it depends on the customer. The experience I have until now is a couple of weeks.

The implementation is done together with the project managers of Zscaler Internet Access.

From our side, the whole process mostly involves the project manager that is dealing with the deployment.

I think as long as Zscaler Internet Access is stable, it can have some financial benefits. Until now, we can confirm that for a few customers I am working with.

Zscaler Internet Access is quite expensive, but it delivers. Sometimes, depending on the customer and the service and why it's used, it's acceptable. We get more and more reactions about the price going up, sometimes too much or too little.

For the stability of Zscaler Internet Access, I would recommend it, but for the price, I think it's too expensive. Most customers that use it have the money and want the whole package, a managed service. However, I think it should be less expensive because we're losing customers to the competition.

On a scale of one to ten, I rate this solution an eight.

In the past, I prepared a comparative stable between Zscaler and other concurrent or alternative solutions. I saw that Zscaler has a good mark in many criteria. We use Zscaler for centralized data loss prevention (DLP) for web, endpoint, and email. It also has the capacity for SD-WAN integration, threat installation, and is easy to deploy compared to other solutions.

Zscaler, by offering many solutions for workload and remote workforce connectivity, has improved our organization's productivity. It leverages AI for threat intelligence and malware detection, which enhances our security measures.

Zscaler offers a centralized DLP solution for web, endpoint, and email. It also provides SD-WAN integration and an inspection feature that inspects one hundred percent of traffic, ensuring it is secure and meets our connectivity needs.

There are many functionalities in Zscaler Internet Access that need improvements, such as an advanced firewall and logging capabilities to track calls.

I have been using Zscaler Internet Access for one year now.

The stability is rated an eight out of ten.

I rate the scalability of the solution as eight or nine out of ten.

Customer service sometimes is not helpful, with long waiting times when issues arise. However, in some cases, the support team is faster and satisfactory.

Neutral

Before using Zscaler Internet Access, we used another solution, which secured us with a gateway.

I'd rate the setup nine out of ten. It is a relatively easy setup process.

We have seen measurable benefits, such as improvements in security measures and productivity. However, experiences with customer service have been mixed.

Compared to other solutions, Zscaler Internet Access is higher in cost.

Based on my experience, I recommend Zscaler Internet Access.

I'd rate the solution nine out of ten. 

We use the tool to manage all end-user traffic. It's mainly for web filtering on every device, not for backend server traffic. 

Zscalar Internet Access is for Internet security, like an Internet security gateway. I like how it runs seamlessly in the background with a single sign-on. The controls you can have on devices for Internet security are good, and it doesn't impact speed wherever you're connected. Overall, I think it's very good so far.

The solution's pricing is on the higher side. It would be better if it could be lower. 

I have been using the product for a year. 

The product is quite stable. There were some challenges with speed and performance when connected to a different region, but once they fixed the policy and routed through our region, everything worked fine.

The tool should be scalable - we have many employees, and it's covering well. I can't comment on limitations for other companies with thousands of computers.

We pushed it through policy to all computers, so we didn't need people to do it manually. You need someone overseeing it but not heavily involved or specifically dedicated. It can be handled with other workloads.

The main reason for getting the solution was for better security, not for time or management savings. It didn't decrease effort for our security team, but it improved our overall security posture.

I like Zscaler Internet Access. We've been using it for a while, and it's working very well. However, we're still in the early stages of identifying the full solution and requirements.

I rate it a ten out of ten.