Zscaler Internet Access Reviews

We have Windows 10 laptops. We wanted help securing our laptops for remote work, but we don't have the server for this infrastructure. Whereas, with this solution, the cloud server is managed by Zscaler. 

It is a pretty lean solution. We only need to manage the agent and some very small tools on the laptops.

Currently, we have an on-premise firewall. However, most of the time, users are not working in the office. Therefore, we need to use something, like a Secure Access Service Edge (SASE), to help users. So, we are trying to protect users without a corporate firewall.

We just wanted laptops to have more secure features to help users and protect the company's data. There are two major things deployed on our laptops: Zscaler Internet Access and endpoint detection response (EDR).

Zscaler Internet Access has helped enable our digital transformation.

When you try to access suspicious websites, they will give you a warning. This helps us with user access without our office network.

Its cyberthreat protection is important for our needs. We use it for Internet access control, e.g., accessing web pages. We also use it when a user downloads or uploads files from the Internet.

When a user goes to the Internet to browse or download something, it is secured by this tool. This is important to us because it is another layer of protection.

They could provide more time for the onboarding the training of an IT person.

We did run into some compatibility issues. We just needed to test its configurations on the web portal and that detected the issues.

I have been using it for half a year.

We haven't had any issues with stability.

No maintenance is required.

We have 120 users. We have never tested it to go above 1,000 users. It shouldn't have problems because it is an agent working on the laptops using a centralized online server. 

The technical support is very good. We create a ticket every week or two.

Positive

We didn't have an Internet access control solution previously, only anti-malware for endpoint protection.

Our legacy systems only protected our on-premise network.

The initial setup was straightforward. It took about three days to set up.

Zscaler Internet Access has helped us reduce the time that we spend managing security policies by about four hours a week. We can use this time to focus on other things, especially the IT team.

Versus deploying and managing traditional network security hardware, the solution has saved us about four hours a week.

The solution has helped us reduce the number of infected devices in our organization by proactively preventing attacks because some users were unaware of some malware sites.

We evaluated two or three different vendors, but finally selected Zscaler Internet Access due to its reputation. Also, the GUI for Zscaler Internet Access was very clear when we tested it.

We are not using the solution for data loss prevention.

When you select this product, test it with other tools running on your machine to ensure there are no compatibility issues between different products.

I would rate it as nine out of 10.

Because some of our employees need to work remotely, due to the COVID-19 pandemic, we were looking for a solution that would keep them safe. We have a Cisco ASA firewall in our company, but when people work remotely they can't be protected by that solution. That's why we decided to go for a WAF.

Zscaler has helped protect our employees wherever they are working, by delivering safe web access. We are doing the same things that we were always doing at our company, and in the same way, but now we are functioning safely outside of our premises. We were already able to work remotely using the Cisco agent, but the Zscaler agent is an improvement at the cybersecurity level.

Another benefit is that we are not managing all the backend infrastructure and that saves 10 to 15 percent of our time in terms of productivity.

It has also reduced the time we spend managing security policies. That's very important because it means that our engineer can spend time focusing on other business activities. The solution is saving 15 to 20 percent of our engineer's time, per day.

Some of the most valuable features are that, as a remote solution it is 

• lightweight
• very easy to set up and configure
• the protection is in the cloud. 

We are agnostic when it comes to what they are doing. We don't have to buy equipment to use it. And when our engineers set it up on our side, we just configured a few settings and we were in.

I would like to see more training and video documentation.

I've been using Zscaler Internet Access for about two months.

It's very stable. We haven't had any issues so far.

The scalability is also very good. We have about 300 users. We gradually want to move all 800 people in our operation over to Zscaler and to remove the local solution.

The technical support we get from them is great. The guys know what they're doing.

Positive

With our legacy system, a VPN solution from Cisco called AnyConnect, we have to buy licenses and equipment, as well as storage in a data center. With this cloud solution, we just pay a fee and it's easy to use. Digital transformation is very important to us because it is a corporate objective. We started with Microsoft 360, and Zscaler is another brick in the wall, in that direction.

We are planning to downgrade our firewall and just keep Zscaler. We're not going to save money with Zscaler, but we are aligning with the corporate objectives by using it.

It's easy to set up. It took my network engineer about one week to prepare the environment, and our software network engineer is the person in charge of keeping it going.

We had a local provider, SISAP, help us. They are a business based in Guatemala, with an office here in Honduras. They worked very well.

The price is competitive. It's not cheap and it's not expensive.

We looked at Cisco Umbrella as an option. But because our organization is part of a corporation that was already using Zscaler, we're aligning ourselves with our headquarters' implementation by going with this solution.

Zscaler is a great solution. We have a very good representative here in Honduras and it was easy to set up. It's a very strong solution with the cloud infrastructure that meets our needs and most of the needs of our users. We are very happy with the solution.

Zscaler Internet Access provides customers with the internet. We can easily integrate policies. 

The solution has reduced cyberattacks.

We can focus on a granular level of things. 

Zscaler Internet Access needs to integrate more ISPs. It is good to have more than three ISPs. 

I have been working with the solution for one and a half years. 

The product is stable. 

Zscaler Internet Access is scalable. 

Zscaler Internet Access has good tech support. 

The tool is moderately priced. 

I rate the product a nine out of ten. 

We use the solution for web security services such as DLP, VPN, BPA, ZIA, and CASB.

We needed a solution to control the user traffic on the internet earlier. But now, with Zscaler's help, we can adequately handle the data using CASB. Also, we can control URLs and Web accesses with the help of its web security gateway feature. Along with this, we are controlling the data leak assessment on the internet with DLP's help.

The solution's most valuable feature is the well-structured functioning of services. It allows us to monitor things in the best possible way. It has all the features separated well from each other. For instance, they have a separate portal in case one wants to control anything on the internet. The other valuable feature is its ability to audit the reports well.

They recently improved a few things with the new version. They should enhance the audit reporting feature. They are providing a very basic DLP solution, but it needs improvement. If they improve the DLP solution, it will be a better solution in the future. They should work on the bandwidth of the CASB solution as well. 

We started the solution's POC in October but it is not yet fully deployed.

The solution’s customer service is good.

Positive

I have done the POC for Cisco Umbrella and Netskope before. Netskope is a user-friendly solution. But Zscaler is better than other solutions regarding its monitoring services.

The solution’s setup is pretty straightforward, but it depends on your experience with Zscaler. It would get a bit difficult for a new buyer owing to multiple profile setups and configurations during the process. I rate the solution’s initial setup as a nine.

I rate the solution's pricing as seven. It is costlier than other solutions. They have multiple standard licenses, but there is no additional cost included.

If you want to establish the right controls from a web security perspective, it's one of the best products in the market. Again, opting for the solution depends on the particular requirement. If you are looking for a solution for banking services, then, you should go with Symantec Blue Coat for a better DLP solution. But if you need a mix of VPN, CASB, and Web Security Gateway, then Zscaler is the better solution.

I rate the solution as an eight out of ten.

Basically, they usually are the endpoint VPN connection to secure the end-user device. They also integrate with the SD One solution to form a secure endpoint assessment for the SD One, with security from the endpoints to the network.

It serves as protection for the endpoint, especially laptops, to secure any internet access. Even when you assess the wireless itself, they also make sure that the traffic from the laptop is encrypted.

The way they do it is very easy to use at the moment. If you power on the laptop, they will survey. It's very easy for the user. The user doesn't really need to do anything except make sure that the access is there. That's all.

The initial setup is very straightforward.  

It is easy to scale. 

The solution is stable. 

If they can also integrate with the multi-factor authentication to prompt users to do another, second-factor authentication, that would be ideal. 

I've used the solution for 18 months. 

The solution is very stable and reliable. There are no bugs or glitches. It doesn't crash or freeze. 

The solution can scale very well. 

Very minimal technical support has been required since the solution is so stable and easy to use. 

The implementation process is easy. The agent they use runs very smoothly.

They do have a minimum number of users required to make it viable. You need to have 500 users. Based on the licensing scheme, they offer 500 users. The initial level would be $3/month per user.

I'd rate the solution eight out of ten. It is very easy to use.

We are using the latest version of the solution. It's deployed on a private cloud through Zscaler.

We mostly use this solution in the distributed network where direct internet access has been growing. There are a lot of branches connected with their own internet access, so the solution secures the connectivity at remote locations. There's a very large network with many branches and users working across the globe.

There are about 5,000 people using this solution in my organization. Technical support uses this solution 24/7. We have an operations team and a monitoring and management team.

This solution helps to protect our network.

The cloud proxy and integration are some of the key features. Since there is cloud waste, we can quickly provision it and start working on the configuration. On top of that, they have added a few more features. They have integrated CASB, and file sandboxing is part of it.

We have used this solution for three years. We have seen a lot of traction in the market and a lot of users adopting this solution. We're able to control or manage all the remote locations from one place. When a user is traveling from one location and is connected to the internet, it connects to the bigger cloud and relevant policies will be applied to the user or the device. We have expanded the base from very few users to a large number.

The solution is expensive. They recently revised the pricing and packaging. Some of our existing customers have been asking for alternate solutions for a lower price.

I have been using this solution for about three years.

It's stable.

It's scalable.

Sometimes I feel that the Zscaler team is a bit lacking. The response is slow sometimes.

I would rate technical support three out of five. 

Setup isn't complicated.

I would rate setup as four out of five. Setup took a couple of hours because of some of the requirements. It can take up to a month depending on how many policy configurations need to be done and how many users there are.

Deployment was done in-house.

There are multiple bundles: enterprise, business, and transformation. Transformation includes all the features, but recently I've seen a few more line items that are additional costs. Overall, it's expensive.

They have standard bundling and additional licensing, which is a high cost.

We also evaluated Blue Coat. We have used Forcepoint too, but there were a lot of support challenges. That's why we went with Zscaler.

I would rate this solution as seven out of ten. 

The product is pretty good. They are the leader, as far as Gartner Magic Quadrant is concerned. The functionality and bundling are good, but the pricing isn't great. I think Netskope is competition because of their features and better pricing.

The competition offers more flexibility. This is a cloud solution, so a lot of banking customers and government customers are a bit reluctant to use it. Some of the competition has the on-premises model as well. Zscaler could also work on their bundling, packaging, and pricing.

It's a proxy solution, and we use it for reverse proxy, DNS security, and storage security.

The users are at different locations, and Zscaler helps us to put the organization's central security controls on these roaming users.

The performance needs improvement. Some areas create performance issues and, depending on the use cases, require reconfiguration to perform again.

I've been using this solution for one and a half years.

It's on Zscaler cloud.

I find Zscaler to be very stable.

It's very scalable because it's the cloud version. We have 100,000 users across all levels.

I would give technical support an eight out of ten.

Positive

We previously used Westcon-Comstor, which was on-premises, but with Zscaler, we moved to the cloud solution.

The initial setup was pretty easy. The deployment took about three months.

Our team of two members along with Zscaler's team implemented the solution.

We have seen an ROI. This is a well published product, and you get value for your money.

Because it's a cloud solution, we pay on a yearly basis. It is affordable and includes tech support and all features.

Each use case is different, and you have to evaluate it and take the risk.

On a scale from one to ten, I would rate Zscaler Internet Access at nine.

I mainly use Zscaler Internet Access for internet security and filtering.

Zscaler Internet Access's roaming user feature is most valuable and is much better compared to other secure web gateways. 

The main issue with Zscaler Internet Access is proxy IP detection, which sometimes makes sites inaccessible. Its pricing could also be improved. In the next release, I'd like Zscaler to include local-directory integration.

I've been using Zscaler Internet Access for around eight months.

Zscaler Internet Access is stable.

Zscaler Internet Access is scalable.

Zscaler Internet Access's technical support is excellent.

Positive

The initial setup was easy - I would rate the setup process four out of five.

We used an in-house team.

We pay around 6,500 INR per user per year, which is very expensive. I would rate Zscaler's pricing one out of five.

I would recommend Zscaler for traveling users but FortiGate for in-house users. I would give Zscaler a rating of eight out of ten.