Workato Reviews and Pricing

Practice Manager at a consultancy with 201-500 employees

Apr 25, 2025

Enables seamless integration and empowers non-technical staff with process creation

Pros and Cons

"I definitely recommend Workato to others; it is the best product in our technology stack, allowing us to integrate legacy systems and address diverse requirements."

What is our primary use case?

We primarily use Workato to extend functionality to legacy systems. We employ Workato to orchestrate processes, gather information via other interfaces like Teams, and push it into our core systems. We also utilize Workato for onboarding processes, contractor management, and timesheets entries through Teams. Additionally, it is used for resource forecasting with Excel and Power BI, integration between our K2 system and Azure AD for identity management, and interfacing with external solutions for employee and project lists. Workato orchestrates Power BI for managing refreshes and notifications.

What is most valuable?

A key value of Workato is the democratization of its use. We've enabled more junior users to create and work with processes, extending usage beyond IT to non-technical staff. Workato is also highly reliable, and migrations require minimal effort. Noteworthy features include its drag and drop UI, numerous integrations, ease of creating new integrations via SDK, and the Copilot model. Workato's reliability and the ease of volume processing are invaluable, positioning it above alternatives like Microsoft Power Automate.

What needs improvement?

More features related to the application side would be handy. A larger library of community recipes and connectors around common but complex applications, such as Microsoft, could be beneficial, as they are often complicated to handle.

For how long have I used the solution?

I have been using Workato for a little over two years.

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What was my experience with deployment of the solution?

The initial setup of Workato was straightforward. The environment wasn't new to us, and we partnered with a third party to quickly overcome the learning curve. The setup process was efficient, allowing us to deploy recipes within a week.

What do I think about the stability of the solution?

Workato is very stable. Once deployed, solutions do not break, making it more reliable than other solutions like Microsoft Power Automate that often disconnect.

What do I think about the scalability of the solution?

I believe Workato is very scalable, as we have not encountered any limitations. It easily handles our volume requirements.

How are customer service and support?

Workato's technical support is excellent. They are available online for chat support and typically find solutions promptly. In cases needing escalation, responses are usually received within hours. The community around Workato is also influential, offering support and monthly meetings to address questions and share information.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We were using Microsoft Power Automate and custom automations. However, Power Automate was frequently disconnected, and relying on a single developer for custom solutions was complex. Workato proved to be a superior solution, offering greater reliability and ease of use.

How was the initial setup?

The initial setup was facilitated by a partner who helped us to quickly learn and implement Workato. We focused on specific tasks while some development was carried out by the partner and later handed over to us.

What about the implementation team?

We engaged a partner who assisted us in navigating the learning curve efficiently and built initial processes, which were then handed over for us to learn.

What was our ROI?

We know that we've improved processes, replacing formerly manual tasks. Workato provided spreadsheets for ROI calculations, but we haven't taken the time to assess it.

What's my experience with pricing, setup cost, and licensing?

Workato provided good value for money. We managed to negotiate a flexible deal that suited our needs, adjusting the initial offer for viability.

Which other solutions did I evaluate?

We evaluated Microsoft Power Automate and custom automations before choosing Workato.

What other advice do I have?

Based on my experience, I definitely recommend Workato to others. It is the best product in our technology stack, allowing us to integrate legacy systems and address diverse requirements. On a scale of one to ten, I rate Workato a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other

Disclosure: I am a real user, and this review is based on my own experience and opinions.

Last updated: Apr 25, 2025