Workato Reviews

I have used Workato for almost six months in my company to integrate different platforms using this Workato tool.

The main use case of using Workato is that Workato is an integration platform, whereby if I want to integrate one platform with another, such as integrating SAP with Freshworks, I have to use Workato as a tool to integrate these two platforms with each other.

The process of integrating SAP with Freshworks using Workato is pretty straightforward, and I really appreciate Workato in terms of integration because it is very simple and user-friendly when it comes to coding, and most of the part is a non-coding part. When there is complexity in functionality for one system, we have to do the coding on Ruby, which is also a fun part. I have used many integration tools other than Workato, and I find Workato quite easy to understand and fast compared to Integration Hub of ServiceNow, which is quite detailed and a little complex. Therefore, I found Workato easy and the speed is quite good.

The best feature of Workato is the ability to create a flow, and the majority of the things are already available in the module, which I find valuable. Additionally, if we have a demand for a specific tool, we can connect with the support team, and they can provide us what we need. Another valuable aspect is that there are many things publicly present in their library to use, and if I need to create an integration for a particular system to another, there might already be something available created by other users in public repositories.

The public repository helps me significantly because when I know the PRD document of the customer and understand their use case, I can look first in the public repository for something similar instead of creating everything myself, thereby saving my time. If I find something similar, I can take it as an example, utilize it in my personal flow, reduce my work on that particular task, and incorporate that chunk of flow into my own flow. Hence, the presence of numerous flows in public repositories is quite helpful.

Workato has positively impacted my organization, depending upon the customer's preference for which tool to use. While some customers prefer Workato due to its good customer support, it's ultimately based on the customer's needs, and we can perform integration using various tools available in the market. Personally, I enjoy using Workato, and my company feels that it results in significant time savings since it is easy to understand and allows new team members to onboard quickly. My superiors appreciate it as it enhances speed and accuracy, allowing QEs to understand and test completed tasks easily.

The positive impact on my team's speed and accuracy is evident whenever we start a new project, as new team members face challenges understanding how we use Workato. However, the best thing about Workato is the amazing and detailed documentation available on their website, which makes understanding and using the tool easy and fast. Even individuals without a coding background can contribute to projects quickly, as we have had freshers join with limited exposure to coding who can still catch up and integrate with projects swiftly.

Regarding improvements for Workato, there was an incident when we wanted a specific feature implemented, and the process was quite lengthy as we had to raise a ticket, track the ticket, and wait for the team to address it. Given the millions of users of Workato, when a customer has a specific requirement, it reflects a possible shortcoming in team resources. However, it's understandable given the high volume of tickets, and I believe Workato may be working on this aspect by leveraging AI tools in the future, which points to this being more of a manpower issue than a critical flaw.

I believe the process is already efficient, and I don't think I'm in a place to suggest improvements since I find Workato very amazing and well-kept.

I have been working in my current field for over one year and nine months, approximately.

We have never faced reliability or downtime issues with Workato; it is very stable.

Workato is very scalable, and we can scale any project using it, so scalability is not an issue.

I would say customer support is good, but I cannot classify it as very good as my personal experience varies.

Neutral

I have used multiple tools for the same integration before Workato, but it was not a personal choice; it was driven by my organization's requirements based on customer needs. I prefer using Workato because it's user-friendly while other tools tend to have much complexity due to being very detailed integration tools suited for large systems Oracle and SAP. Each tool has its own strengths and weaknesses, depending on the customer's requirements and our development needs.

I have definitely seen a return on investment from using Workato, notably in time saved and the reduced need for employees since it requires less time to understand and a handful of people can manage much larger integrations with this tool compared to others.

My advice for others looking into using Workato is to thoroughly review the Workato documentation, as it is very detailed, good, and easy to understand.

I think we have covered almost everything regarding Workato.

On a scale of 1-10, I rate Workato a 9.

We use Workato as an iPad solution and a platform as a service. We take a subscription and build services on top of it. The services communicate with various enterprise applications. Some examples are Salesforce, NetSuite, and Workday, for billing, HRMS, and financing applications. So when we try to create a centralized integration environment, we use Workato as a platform service.

It's a no-code platform, so all the activities we create are drag-and-drop and very intuitive. It's easy to understand, makes flows and is efficient. It's less hassle regarding the code when we move the service we created from one environment to another. In addition, it has a user-friendly interface.

Since it's been promoted as a low-code and no-code platform, it is tedious to make a tailor-fit function. Trying to extend the customization limit becomes a challenge as the platform is not code-friendly. It is a challenge to make tweaks and create custom features.

We have been using this solution since 2018. It is deployed on AWS cloud and is updated automatically.

Stability is one of the main focus points, and we have seen fewer failures in terms of platform stability. They basically have zero downtime and even if there is, they ensure they pick up all the events that failed and reprocess them. I rate the stability a nine out of ten.

It's fairly scalable and they have multiple versions of their licensing. Depending on the organization's size and requirement, they can charge based on the number of transactions happening on a given interval or the number of services built and running on their platform. So depending on the usage and the organization's requirement, we can tweak it.

The technical support team is pretty responsive, and I rate them an eight out of ten.

Our choice of Workato was based on the cost and the users. We figured out an excellent balance between these two things, which was a good fit. So with the number of transactions happening currently, we are fairly comfortable with the license cost.

The initialization was relatively easy because they provided us with all the training materials on the kickstarter front. It's mostly a drag-and-drop to create the services and the business flows. I rate the setup a seven out of ten.

Most of the features in Workato are already active once you get the license. However, when you try to create a connection between your internal applications, it takes time. In addition, creating the business flow is also time-consuming. Aside from that, other actions are fairly easy and take minimal effort and time. For example, deployment, making services live and disabling certain services can be done with just one click. We did not need professional services for the deployment.

The cost is dependent on what kind of agreement an organization goes with. There are multiple licensing versions, and a company can choose depending on what kind of license a company is comfortable with. I am unaware of the exact costs. It is an excellent tool for small to medium-scale organizations.

I rate the solution a seven out of ten. Regarding advice, if a person is already into the enterprise integration and domain and if they have knowledge of how the business processes and the business flow, it would be fairly easy to understand Workato.

Regarding additional features, we would like to see a feature where we can expose certain data in terms of dashboards to an external viewer. It would be good if they didn't require access to log into Workato and send all the data. At least the dashboard features should be available in an external environment so all stakeholders know what happens with transactions.

We use Workato for iPaaS, which is like a middleware enterprise service bus. We use it for transformation, quick data migrations from one platform to another, and building connectivity. It's got over 300 pre-built connectors. We use it mostly for migration projects for quick benefits over traditional solutions.

Workato is low code, intuitive, and easy to use. The biggest feature of Workato is its pre-built connectors. Suppose you have to move something between Salesforce and ServiceNow. Based on the volume of data you're looking at and the complexity, this would take anywhere between three to six months in SSIS. With Workato, you can do it in two to four weeks once you have all the data and requirements mapped out.

Workato's Extract, transform, and load (ETL) and extract, load, and transform (ELT) are not very strong and could be improved for very complex transformations. Workato's licensing model is a bit confusing, and it's not very transparent. They charge for SAP, but then there's a cap on the number of transactions as well. I found it very difficult to understand how each transaction is considered.

I have been using Workato for more than two years.

I had no issues with Workato’s stability.

I rate Workato a nine out of ten for stability.

Workato is a pretty scalable solution. About three to four of our customers are using Workato.

Workato’s initial setup is very easy.

We have seen a return on investment with Workato.

Workato is an expensive solution.

Workato is deployed on-cloud in our organization. They've also got an on-premises connector, but primarily it's on-cloud. It's a SaaS application.

If budget is not a constraint, I'd definitely recommend Workato because of its ease of use and the time it takes to get started and see an outcome. The solution has helped our customers see an outcome in less than two weeks. The solution's cost is on the higher side, but if budget is not a constraint, then you can choose Workato.

Workato is a pretty solid platform. The solution's ease of use and the ability to deliver results make it very intuitive to define complex transformations.

Overall, I rate Workato a nine out of ten.

We use the solution for enterprise integration, integration between applications, and enterprise data layers via IPR.

The valuable feature of the solution is its ease of use of its basic features.

The management dashboard in the solution is an area with shortcomings that needs improvement.

I have been using Workato for about eighteen months. My company has a partnership with Workato. Also, I am using the solution's latest version. My company has a partnership with Workato. We are also customers of the solution.

Stability-wise, I rate the solution a ten out of ten.

Scalability-wise, I rate the solution a ten out of ten. Speaking about the users is one thing, but considering applications, it's used for about 300 different applications. So, you can pull out around 300 applications to a user.

I had contacted the support, but it's more around connecting to different technologies and the actual technology itself.

The initial setup was extremely easy. We have deployed the solution on the public cloud as well as connectors on-prem connections.

Speaking about price, I would say that it's market-related. Also, there are costs in addition to the standard license fees since different add-ons depend on what you require.

I would ask those considering using the solution to sign in and understand the market and what it's meant for so that they know what it is not meant for while understanding its capabilities.

I rate the overall solution a ten out of ten.

I use Workato to build up some use cases, integration, and for automation features.

The platform has a user-friendly interface. It doesn't require any core technical knowledge. It is for business people. Whoever knows business requirements and functions can quickly build and leverage the platform. It is easier to use than other technical open-source technologies.

The platform's stability and support can be improved. It could have a lot of data transformation features. Additionally, they should include custom code languages like Java and Python. There should be more features to accommodate complex integrations and automation. Currently, it only has simple data mapping functionality, which needs to be improved for the use cases.

I have been using Workato for around six months for a small project.

From the deployment point of view, our customers encounter platform downtime where it does not serve the actual request on the systems. We have to perform some restarts and redeployments to bring it up. We also contacted the support team to log a complaint on this common issue. They are still improving.

We have medium and enterprise business customers for Workato.

The customer support is good. They have real-time chat facilities to go and talk to a tech support person. You can raise a case and follow up on the portal. 

Neutral

The initial setup is straightforward. The platform is accessible through a web browser. You don't have to worry much about development aspects. You can access the platform for data integrations. Once you have the licenses, you're ready to deploy your applications. From a development perspective, it is straightforward. However, the simplicity depends on the type of deployment. If you opt for simple deployment, handling it is straightforward. When you deploy Workato apps in a customer-hosted or optimize-based environment, you need to establish connectivity between your organization and the Workato platform. It can be done using a VPN connection. It might be more complex compared to other deployment options involving both databases.

The product's maintenance is straightforward and offers various features for monitoring work. They provide many features to trigger alerts among the application respondents. Everything is readily available.

The number of people required for maintenance depends on the scale of the project. 

Enterprises without an experienced technical team to build solutions can utilize Workato. It's user-friendly and easy to learn, with the Workato team offering email support for customer assistance. It is beneficial for handling everyday integration automation tasks. Therefore, people looking to set up use cases quickly with less coding expertise can go for the platform.

I rate the product a seven out of ten. 

It is used for customer onboarding and HR self-service. We are using it in finance as well.

We are using its latest version. It is a cloud-native product. It is on a public cloud. We use their service. They're an iPaaS provider.

Before this, we would've to build a lot of manual requests into our Workday HR application. It was a bit complicated, but now, we build the automations through Workato. The previous process for requesting holidays with Workday was very clunky. The current process with Workato is easier. The approval process for approving holiday requests from employees is also much easier. It is faster, it is more efficient, and it takes less developer time to build the automations as well. Given that we don't have that many developers anymore, it is much better and much easier to use.

It is very easy to use. It takes complex workloads away, and it provides very smooth integration. It has got a lot of out-of-the-box connectors. It has got a lot of out-of-the-box APIs, which makes it really easy to integrate with applications for different use cases, whether it is in finance, HR, or customer operations. It is by far our favorite integration product.

Like every product, it constantly needs to be updated because the industry and applications keep changing, but we are very impressed. I can't really see many areas of improvement because Workato is bringing out new enhancements to the product every couple of months. We don't have any complaints. The only minor drawback would be if there was a UI at the front of it, for apps and for a portal as well, it would make it really easy. It would be really useful if there were more apps capabilities.

I have been using this solution for about 18 months.

It is very stable. The product has been around for a few years. It is going to do very well. It seems to be stable. It is built on AWS, and that's a platform we use as well.

It is very scalable because of being a cloud service.

Their customer support is very good. They also have a customer success team that has helped us out quite a bit. 

We used to use on-premise products from TIBCO and Oracle, and they were very cumbersome and very difficult to use, but Workato is much easier.

We bought the core platform. It was very straightforward to set it up because their customer success person helped our team get it off the ground. It only took about a week to get the product up and running.

We did some of the training ourselves because we had free training course providers. So, we trained up some of our own people.

I'd highly recommend it to any enterprise customer. The product is very good. I'd rate it a nine out of ten.

We are using Workato for three main use cases:

• Quote-to-cash automation: Automatic invoice creation in an accounting system based on opportunity status updates in CRM (Salesforce). Implementing bidirectional sync to ensure CRM (Salesforce) is updated when invoices are paid. 
• Lead cleansing: Cleansing our lead data using a third-party tool to validate contact email addresses. 
• Business insight reports: Building multiple data feeds (real-time, scheduled, and batch) into a centralized data repository, which is used for building reports and dashboards for business insights.

I find it very empowering that our account reps now get almost instant visibility into the payment status of their accounts. The bidirectional sync from the accounting system back to Salesforce allows for much faster cash inflow.

We initially had a lot of Salesforce leads and contacts that have gone stale and had no idea how to solve this problem. Workato helped us cleanse our database literally within minutes by making calls to an external third-party service.

With the confidence of a clean database, we can focus on executing marketing strategies to grow the business.

The improvements in our business workflows allowed us to focus on building our product and getting more customers, instead of worrying about integrations.

Our developers can now focus on building our core product, instead of worrying about building and maintaining integrations.

Ease of use: We had a very aggressive timeline to implement, therefore were looking for solutions that required minimal training to learn and use effectively. The trigger/action paradigm is fairly simple to understand. Additionally, the app connectors make it easy to get data from and post data to apps. I did not have to read any API documents or write any code. It was as simple as authorizing access to the app with my username and password. 

I could quickly build automations for some complex business processes by setting up a trigger event, followed by multiple steps which map to the sequence of logical actions in the business process. 

Even though I can write code, the recipe framework gave me the power and control I can get with code using an intuitive UI. The recipe also allowed quick iterations and testing to validate. In the end, the recipe reads like a series of simple sentences in English that describe what operations were being executed by the recipe. It was refreshing to see the combination of simplicity and power.

Speed and Agility: We evaluated other solutions and services to fit the schedule and budget. However, the other solutions either required an architectural overhaul of our systems, which was expensive and not viable or it was building custom integrations by writing code which would have taken several months. With Workato, we could easily connect to our existing CRM and accounting apps in minutes. The ability to quickly connect to apps, build basic integrations, and validate flows was very empowering for the team. Further, as we iterated on the integrations to implement addition business rules to manage exceptions, the autoversioning in Workato ensured all our changes were tracked and allowed us to revert quickly without losing any work. 

Extensibility via HTTP connector: Although Workato has prebuilt connectors for 100s of apps, one of the third-party services we planned to use for data cleansing was not supported. This, however, did not block us as we could connect to the third-party APIs using an HTTP connector. It is a nice little feature that makes Workato very extensible and does not confine you to using it only for integrating with apps that have prebuilt connectors.

As a business, we get a lot of customer requests to integrate our platform to their applications. Workato allows us to build a connector which allows all our customers to connect to their applications easily.

Workflow Automation: Besides basic integration for syncing data across multiple apps, Workato also enabled us to automate workflows that map to business processes. One of the hidden features that we discovered was the ability to automate long running processes that need to wait for human input. For example, adding a note/attachment of agreement to a Salesforce opportunity. The Workato recipe waits until the human input step (adding attachment) is completed and moves to the next step. This helped us eliminate using emails or verbal conversations to track the attachment updates, thus accelerating the process to close opportunities.

The platform is actually much more powerful than what it looks like on the surface. Lots of room for improvement to allow for discoverability of product features.

No issues so far. It has been great. 

Pretty good. No hiccups experienced. We actually hit our Salesforce API limits, but Workato has been okay.

Their customer service and technical support team is awesome. Besides showing me the basics of their recipes, they showed me the possibilities of Workato. The overall experience was very pleasant, too. I am looking forward to doing more with Workato.

Being based in Singapore, it would be good to have customer support in our working hours, too.

We were using initially using a point-to-point solution that got shut down. They worked well, but it did not allow a way for us to update the payment status in Salesforce automatically.

We were left with two options:

• An iSaaS product
• To engage an external consultant. 

We were not comfortable with using the former because it required us to completely rework the way we use our accounting system. We were also told that they would need two months to set up.

The setup is really straightforward. I got on a call with their support rep who walked me through the basics and the possibilities of Workato. I was able to set things up myself after that: connect my apps, create my steps and run the recipe. 

I did the implementation myself. I had a session with their support rep who walked me through the basics and possibilities of the platform, but their recipes were easy to setup. 

The setup is really straightforward. I got on a call with their support rep who walked me through the basics and the possibilities of Workato. I was able to set things up myself after that: connect my apps, create my steps and run the recipe. 

The integration was done within a week, what we thought might take us two months to complete. We get much faster cash inflow since account reps can stay on top of their accounts in a much more efficient manner. With a cleaner database, we can now spend our time and effort doing marketing and bringing more business in. The developers can also focus on building our product and not worry about integrations. 

It is hard to quantify the actual ROI, but it is definitely a huge productivity boost.

Considering the level of customizability and extensibility of the platform, I think the price is very reasonable for the amount of things we can enable. They go with a flat monthly subscription fee and it does not have hidden costs, like set up, licensing, implementation, maintenance, etc.

We also tried out Zapier, but were met with a lot of limitations. For example, their Salesforce update object action does not work well. They had a workaround ,but it was very cumbersome.

If there is something your existing solution cannot do, you should definitely check out Workato. They would probably have a very simple or quick way to get your job done.

The ability to integrate systems outside of the IT backlog.

Allowed us to work around a product limitation in our CRM to send emails from our Marketing Automation platform.

• Better team collaboration.
• More flexibility allowing other users to modify specific recipes.

One year.

No.

There are some issues with sending and receiving HTTP requests.

None.

I would give it an A+.

I would give it an A+. Whenever I have an issue, their team is always quick with a resolution.

Used Zapier, but switched because Workato's connector library and control switching is more robust.

Very simple to set up. Just put in your credentials and Workato does the rest.

In-house.

Incalculable.

Start small with a use case or two, then scale.

Zapier and Cloudpipes.

A 10 out of 10. I would recommend it.