This solution has improved our organization by allowing us to implement more quickly, and to ease the maintenance. However, it doesn't change the internal organization much.
Head of the Cloud Factory Architecture & President at a comms service provider with 10,001+ employees
Mature solution that is simple to implement and maintain
Pros and Cons
- "Allows us to implement more quickly, and to ease the maintenance."
- "The most valuable feature of the solution is the simplicity to implement and to maintain."
- "One area that could be improved is the management feature."
- "The product is quite expensive, regarding the open-source solution."
How has it helped my organization?
What is most valuable?
The most valuable feature of the solution is the simplicity to implement and to maintain.
What needs improvement?
One area that could be improved is the management feature. The link between the virtualization layer and the application layer can be improved as well.
An additional feature I would like to see in the next release is integration between virtualization with vSAN and network virtualization.
For how long have I used the solution?
I've been using the solution for the last three years.
Buyer's Guide
VMware vSAN
April 2026
Learn what your peers think about VMware vSAN. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.
892,868 professionals have used our research since 2012.
What do I think about the stability of the solution?
My impression of the stability is that it's a very good solution for our usage.
What do I think about the scalability of the solution?
For the product cloud, scalability is okay. However, when we try to use a larger cloud, we can add more new nodes into the same vSAN configuration.
Every year, our number of users increases.
How are customer service and support?
The customer support is very good, depending on the contract support that you supply. We are using a premium support and the quality is quite good.
How was the initial setup?
The complexity of the initial setup is not really on the VMware, but only the hyper-layer because we need to check if the hyper-layer, underlying VMware are strictly compatible.
For the first implementation, it took more or less one year, but now it takes much less time to add new material and new configuration.
What was our ROI?
In the beginning, we saw a huge return on investment from VMware, from 10 years ago to five years ago, but now we are used to the product. So the ROI doesn't make much enough for us because we only use vSAN. Now VMware is the baseline.
What's my experience with pricing, setup cost, and licensing?
The product is quite expensive, regarding the open-source solution.
The cost of the solution is a mixture of monthly user and licenses purchasing. So for the internal user, we use licenses purchasing. For an external customer, we use the Pay-Per-View model.
Which other solutions did I evaluate?
Before choosing VMware, we evaluated Microsoft Nutanix and Cisco HyperFlex. VMware design is more mature than the other solutions, generally.
What other advice do I have?
I would rate the solution a nine out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Google
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Managing Director at Ictnet Limited
Easy to set up, simple to manage, and very user-friendly
Pros and Cons
- "The scalability is very good and the solution is stable and reliable."
- "The scalability is very good and the solution is stable and reliable."
- "This product is very expensive."
- "This product is very expensive."
What is our primary use case?
While we have some applications running on VMware, mostly we are providing and proposing these solutions to our clients.
I have one client, for example, that is running the CRM and accounts and manufacturing applications on VMware and they're using HP infrastructure for them. They have some SQL databases they're running on that and some back-office applications, and also an Extend Server as well.
What is most valuable?
The migration capabilities are a very useful aspect of the solution.
The way it handles failovers is very good.
The imaging is helpful.
Right now, VMware is number one in the virtual space.
The initial setup is very easy.
The management is very straightforward. It's an extremely user-friendly product.
It integrates very well with other products.
The scalability is very good and the solution is stable and reliable.
So far, everything is okay.
What needs improvement?
Currently, there aren't any shortcomings to discuss or missing features that we worry about.
This product is very expensive.
For how long have I used the solution?
I've used the solution for a long time. I'd used VMware since it come out in the '90s. It's been decades.
What do I think about the stability of the solution?
I have found the stability to be great. There aren't bugs. It doesn't glitch. There aren't issues around it crashing or freezing. It's reliable.
What do I think about the scalability of the solution?
The scalability has been great. If you need to expand it, you can do so.
How are customer service and support?
Technical support has been great. They are helpful and responsive. I've been happy with their level of service when we've needed them. We are satisfied.
How was the initial setup?
The initial setup is very straightforward and simple. There shouldn't be an issue if a company wants to set it up.
If you have, for example, 100 VMs, you only need one person to manage it. It requires very little maintenance or overhead in terms of staff.
What's my experience with pricing, setup cost, and licensing?
The solution can be expensive. However, if you are a big company, such as a telco, likely you can get a good deal on pricing. That said, being so big, likely the cost won't be a deterrent.
What other advice do I have?
We are partners and also a solution provider.
The solution is great. I'd rate it at a nine out of ten. I'd advise other people to give it a try.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Buyer's Guide
VMware vSAN
April 2026
Learn what your peers think about VMware vSAN. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.
892,868 professionals have used our research since 2012.
System Admin at Institute of Space Technology (IST)
Helpful support, stable, and scalable
Pros and Cons
- "The technical support is good. We are always thankful for the technical support from VMware. They are very supportive when we have a technical problem."
- "I advise those people that have a large amount of data and they need very fast retrievals, they must use the scalable feature of VMware vSAN."
- "The interface is a little complicated, it could be simplified with more graphical gadgets. We have many servers, and the built-in functions, such as rate configuration, are a bit complex."
- "The interface is a little complicated, it could be simplified with more graphical gadgets."
What is our primary use case?
We use VMware vSAN to manage our resources. It has secured our resources, such as power and server management. We needed one console that can manage all the servers.
What needs improvement?
The interface is a little complicated, it could be simplified with more graphical gadgets. We have many servers, and the built-in functions, such as rate configuration, are a bit complex.
For how long have I used the solution?
I have been using VMware vSAN for approximately 11 years.
What do I think about the stability of the solution?
VMware vSAN is stable.
What do I think about the scalability of the solution?
I have found VMware vSAN to be scalable.
We have approximately 50 people using this solution in my organization.
How are customer service and support?
The technical support is good. We are always thankful for the technical support from VMware. They are very supportive when we have a technical problem.
How was the initial setup?
The initial setup is easy because our architecture is simple.
Our architecture is very simple to understand a new version. We only need to document all the configurations of the servers with all the maps that are designed. Any new person can understand fully within a day. However, we need more simplified versions of VMware vSAN in the future.
What's my experience with pricing, setup cost, and licensing?
VMware vSAN is a little bit expensive and we pay annually. We have an educational institute where we receive discount prices from VMware. We do receive a reasonable discount but it's still expensive.
What other advice do I have?
I advise those people that have a large amount of data and they need very fast retrievals, they must use the scalable feature of VMware vSAN.
I am fully satisfied with VMware vSAN.
I rate VMware vSAN a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior System Engineer at a comms service provider with 201-500 employees
Scalable, good performance, and easy to deploy
Pros and Cons
- "The scalability of the solution is most valuable."
- "It is stable, and its performance is very good."
- "They can improve the manageability of the solution to make it more simple. It is not that complicated, but it will be good if they can make it more simple."
- "They can improve the manageability of the solution to make it more simple."
What is our primary use case?
We usually use it for any workload virtualization, data center virtualization, and storage. We use it for our software-defined storage and when a customer needs scalable storage. Data center modernization is also a use case for it.
I am using its latest version.
What is most valuable?
The scalability of the solution is most valuable.
What needs improvement?
They can improve the manageability of the solution to make it more simple. It is not that complicated, but it will be good if they can make it more simple.
For how long have I used the solution?
I have been using this solution for almost three years.
What do I think about the stability of the solution?
It is stable, and its performance is very good.
What do I think about the scalability of the solution?
It is really scalable. We have five to six administrators and implementers who work with this solution.
How are customer service and support?
They are supportive. They are good in their support.
Which solution did I use previously and why did I switch?
In my previous company, I worked with Nutanix. In my current company, I'm working with vSAN. Nutanix is much simpler from an interface point of view. vSAN, as a part of VMware, has more maturity in terms of features and software-defined data center journey. VMware is more mature than Nutanix in this area.
How was the initial setup?
It is straightforward. It took two to three days.
In terms of maintenance, it requires the usual day-to-day maintenance. It sometimes requires some kind of support.
What about the implementation team?
We installed it ourselves.
What's my experience with pricing, setup cost, and licensing?
It is not that expensive, and it is not even cheap. If it is designed in a proper way, it has good pricing, but if you do oversizing, the price will be high. There are different licensing models.
What other advice do I have?
I would advise others to do proper sizing and look at the features that they want to include or not include. They need to first understand their business needs and then do the sizing. This way they will get a good solution.
I would rate VMware vSAN a nine out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
A VP Enterprise Sales at Ashtech Infotech (India) Pvt.Ltd.
Offers a single console for management, is easy to set up, and is very stable
Pros and Cons
- "I have found the solution to be scalable."
- "Previously, we were using three-tier architecture; however, after adopting a CA solution, we are only on a single console and we have cut down the EU engineers we needed as we did not require multiple engineers for managing multiple layers, and now we have a single engineer who can manage everything from the top layer from a single console."
- "The pricing could be better when it comes to renewing the licenses."
- "When it comes to the renewal of the license, it's a very expensive solution."
What is our primary use case?
We're primarily using this solution for VDI.
How has it helped my organization?
Previously, we were using three-tier architecture. Therefore, we would have three different consoles. However, after adopting a CA solution, we are only on a single console and we have cut down the EU engineers we needed as we didn't require multiple engineers for managing multiple layers. Now, we have a single engineer who can manage everything from the top layer from a single console.
What is most valuable?
The single console for management is the most valuable aspect of the solution.
The initial setup is very simple.
The solution has been quite stable.
I have found the solution to be scalable.
What needs improvement?
VMware is currently working on quite a lot of improvements and they're coming out with lots of novel features in their new releases. There's only one improvement area, and that is it needs a little bit more software and hardware to make it similar to Nutanix.
The pricing could be better when it comes to renewing the licenses.
Technical support could have a faster response time.
It's hard to come up with an exact feature that might be good to include in a future release, as each customer is different and each customer likely has different feature needs.
For how long have I used the solution?
I've been using the solution for almost four years at this point. It's been a while now.
What do I think about the stability of the solution?
The solution is very stable. We have been using VMware for almost more than 10 years and there have been no issues regarding VMware products. There are no bugs or glitches. It doesn't crash or freeze. It's reliable.
What do I think about the scalability of the solution?
The solution is scalable. If a company needs to expand it, it can do so.
How are customer service and support?
Technical support is quite good. Occasionally, it could be faster sometimes, however, largely, I have been pleased with the level of response I get.
How was the initial setup?
The product's initial setup is not overly complex or difficult. I found it to be straightforward and relatively easy. A company shouldn't have any issues with the setup process.
What's my experience with pricing, setup cost, and licensing?
When it comes to the renewal of the license, it's a very expensive solution.
We require price protection. VMware doesn't provide price protection. Many other products provide that, however, it's not something that VMware does.
What other advice do I have?
We're a VMware partner.
I'd rate the solution at an eight out of ten.
If you are using VMware for a long time, there is no need to change your platform, and you can easily add vSAN as a solution. On top of that, there are multiple tools available to be able to have a hybrid cloud solution available for vSAN. If you go with the VMware Cloud, you've got the SCA as well as a hybrid cloud solution in a single product. If you are not willing to use VMware, then you can definitely choose either Nutanix or maybe a Microsoft option or any number of other solutions that may be available in the market.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
Senior Software and Systems Engineer at SAMU.IT
Good documentation, scales well, and is stable
Pros and Cons
- "We find it easy to deliver this solution."
- "We chose this solution as the domain for hyper-convergence solutions for small businesses with fewer than 200 employees for companies that wanted to increase storage without complications."
- "If the support could be provided more quickly, it would be very helpful."
- "It is not a good price for small and medium-sized businesses."
What is our primary use case?
We are resellers and system integrators.
With larger companies, we can use VMware vSAN. We have small and medium-sized businesses in Italy that are customers.
We chose this solution as the domain for hyper-convergence solutions for small businesses with fewer than 200 employees for companies that wanted to increase storage without complications.
What is most valuable?
It's well documented.
We find it easy to deliver this solution.
What needs improvement?
If the support could be provided more quickly, it would be very helpful.
For how long have I used the solution?
I have been selling VMware vSAN for five years.
What do I think about the stability of the solution?
The stability is standard. Many people use VMware as a virtualization solution.
What do I think about the scalability of the solution?
VMware vSAN is a scalable solution, as are all hyper-converged solutions.
We have 30 customers using vCenter, and five using vSAN.
How are customer service and technical support?
Technical support is good. It's not excellent, but good. The Sempre support is better.
Technical support could be faster. VMware is slow.
It takes a lot of time to get a technical engineer on the phone, we have to send several emails. It is not a fast procedure.
Which solution did I use previously and why did I switch?
We are only selling Sempre Solution, and vSAN, vSphere for VMware.
We have 15 customers using Sempre.
How was the initial setup?
It's simple to build a product when you know what you're doing.
Installation and deployment can take anywhere from eight to sixteen hours, depending on the infrastructure.
We have a team of three who deal with everything.
What's my experience with pricing, setup cost, and licensing?
For a classical node plus storage solution, the price is higher.
You have to pay to expand this solution, which is comparable with other similar solutions.
It is not a good price for small and medium-sized businesses.
Making a server solution that includes the license for smaller businesses would be a fantastic idea. Three servers, for example, would be an ideal start-up for a small or medium-sized business.
It's a service that sells nodes. The nodes, hardware, software, and vSAN are all interconnected. It's the brick for the wall, for example, and should be a little less expensive for smaller businesses.
We offer options to our customers. We offer our customers the option of a loan where they can make monthly payments, or they can purchase the solution.
After one year, customers pay for the support.
What other advice do I have?
I would recommend this solution to others, even though we are moving to another solution.
We will be moving to Sempre. The support is cheaper, and the performance is good. It's a good choice for us and for our customers.
I would rate VMware vSAN an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer.
Head Of Products And Solutions Architect at a government with 201-500 employees
Responsive technical support, easy to use, and stable
Pros and Cons
- "The solution is simple to use compared to other solutions, such as Hyperflex, VxRail, and Nutanix"
- "VMware vSAN is a hyper-converged infrastructure and we use it as a software-defined storage solution for our customers."
- "VMware vSAN needs to improve its features because other solutions have more advanced features."
- "VMware vSAN needs to improve its features because other solutions have more advanced features."
What is our primary use case?
VMware vSAN is a hyper-converged infrastructure and we use it as a software-defined storage solution for our customers.
What is most valuable?
The solution is simple to use compared to other solutions, such as Cisco Hyperflex, Dell VxRail, and Nutanix
What needs improvement?
VMware vSAN needs to improve its features because other solutions have more advanced features.
For how long have I used the solution?
I have been using VMware vSAN for approximately four years.
What do I think about the stability of the solution?
The solution is quite stable in small and medium environments. However, I do not have experience using the solution in enterprises companies.
What do I think about the scalability of the solution?
We have 31 people in my organization using this solution.
How are customer service and technical support?
Technical has been good in my experience but they could improve.
What's my experience with pricing, setup cost, and licensing?
The price of VMware vSAN is expensive and there is an annual license required.
Which other solutions did I evaluate?
I have evaluated many other solutions, such as Cisco Hyperflex, Dell VxRail, and Nutanix
What other advice do I have?
In my country, Myanmar, both VMware, and Cisco are the most reliable solution for networking and virtualization than other related solutions. Other vendors, such as Nutanix and SimpliVity are quite strange to our IT environments at this time.
I rate VMware vSAN an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
Head of IT-Department at a financial services firm with 11-50 employees
Fast and stable with good integration capabilities
Pros and Cons
- "We had very good access to technical support."
- "When we started using vSAN, the speed (performance) of the solution was dramatically higher than the speed of our production systems."
- "The ability to access SAN environments with fiber channels (or even NVMe) would be a good addition."
- "The ability to access SAN environments via fiber channel (or even NVMe) would be a good addition."
What is our primary use case?
We primarily used the solution for development, tests and UAT proposals. We did initially run it without backup and later added Commvault.
How has it helped my organization?
introducing vSAN dramatically increased the speed for deployment and decomissioning VMs for developers without the requierement to involve storage team
What is most valuable?
When we started using vSAN, the speed (performance) of the solution was dramatically higher than the speed of our production systems.
The integration with the rest of the DVM suite is great as always. The look and feel for the administrators is like a classic virtualization environment and it cannot be better.
The solution is very easy to set up.
The stability is good.
We had very good access to technical support.
What needs improvement?
The ability to access SAN environments via fiber channel (or even NVMe) would be a good addition.
For how long have I used the solution?
While I do not currently use the product in my new company, I used the solution up until I left my former company. I had used it for nearly six years up until then.
What do I think about the stability of the solution?
The stability is excellent. There are no bugs or glitches and it doesn't crash or freeze. It's reliable
How are customer service and technical support?
In my former company, we had a direct technical account manager. We were very satisfied with the level of assistance we were able to get when we needed it.
But you have to consider the level of support you purchase and the amount of systems covered by this support - of course a TAM isn't effordable for each and every company.
How was the initial setup?
It was easy to set up.
If I would have introduce vSAN in an environment without any existing VMWare virtualization deployment and with the intention to expand to cloud based resoruces as a next step, I would not choose the product itself, I would do it with Dell and would implement the VxRail, what is actually vSAN based, it's the same product, however, in the end, you have better services. If you cover hardware and software management as well underneath one GUI, it's better for the administrators.
In the past deployment, it took us about a week to set everything up and to get everything up and running. We did need this week to bring up two 6 node clusters and today, these original six node clusters both expanded to 16 nodes on both sides.
What other advice do I have?
We had a vSAN at my last company. I started my employment here at this new company one month ago and we do not have VMware products at all. Previously, I worked with vSAN simply as a customer and an end-user.
I've used many versions of the solution. We started shortly before the 6.0 came out. We may have started with vSAN 5.5. That was the first version we ever used, and then we upgraded again and again over the years.
I'd advise those considering the solution to think and plan before you simply do. You should do an accounting of what capacities, what performance, which backup you require or have. Do you need redundancy? Do you need network isolation? All the steps that normal people do afterwards should be done before you do it. Everything is about planning.
I'd give the solution a perfect ten out of ten rating.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Download our free VMware vSAN Report and get advice and tips from experienced pros
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Updated: April 2026
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