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Manager at a non-profit with 201-500 employees
Real User
Top 5
Apr 23, 2021
Stable and easy to manage with a straightforward setup
Pros and Cons
  • "We've found the solution to be scalable."
  • "On the DevOps side, if there could be more automation it would be more helpful."

What is our primary use case?

Basically, we wanted to do more automation. That was the primary reason for us to move to it. Specifically, with respect to the finance part, we wanted to ensure that more automation can happen there in order to give more control to the end-user. It's also used for managing some of the application stack as well as storage management.

What is most valuable?

The solution makes management very easy.

We've found the solution to be scalable.

The stability of the solution is very good.

The installation process is very simple and straightforward.

What needs improvement?

The solution could use more integration with respect to the DR solution. If there was more integration with respect to the backup solutions, that will definitely help us.

On the DevOps side, if there could be more automation it would be more helpful. Specifically, we would like to know how to integrate and extend it towards the cloud. Either it is JCP or GCP or AWS.

For how long have I used the solution?

I've been using the solution for one and a half years.

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What do I think about the stability of the solution?

We have found the solution to be stable and reliable. We haven't really had to deal with bugs or glitches. It doesn't crash or freeze either.

What do I think about the scalability of the solution?

The solution is very scalable. If a company wants to expand the solution it can. It's not a problem.

We have about 500 users on the solution currently. We do plan to continue to use it.

How are customer service and support?

We've only really had two incidents that required support, and therefore my experience with technical support is rather limited. Dell EMC tends to handle the support, and we've never had issues getting any help. Overall, it's been fine, and in general, we are satisfied with the level of technical support we can get when we need it.

Which solution did I use previously and why did I switch?

I didn't really use a different version of the solution. Most of the time I had been using ESX environment, and that was one of the reasons for going ahead with vSAN.

How was the initial setup?

The initial setup is not difficult or complex. It's very simple, very straightforward. A company should find it very easy to set up.

What about the implementation team?

We handled the implementation ourselves, in-house. We did not need the help of a consultant or implementor.

What other advice do I have?

We are a customer and an end-user.

We are not on the latest version. We are using the latest version minus one. 

I'd recommend this solution to others.

I'd rate the product at an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user920982 - PeerSpot reviewer
Head of enterprise systems at a financial services firm with 1,001-5,000 employees
Real User
Apr 11, 2021
Can be used to virtualize SAN without having to have a separate storage area network
Pros and Cons
  • "It's stable and scalable. Also, you can virtualize SAN so that you don't have to have a separate storage area network and can have your computer and storage on the same box or computer."
  • "Because of virtual storage, the system reaches reserve storage for its functions. It also consumes a certain amount of storage, which then results in the creation of a fault tolerance for the system. All of this adds to a lot of capacity being consumed in terms of storage for each drive for vSan. I find this to be one drawback of using vSan."

What is our primary use case?

We use it to virtualize SAN so that you don't have to have a separate storage area network and can have your computer and storage on the same box or computer.

What is most valuable?

It's stable and scalable. 

Also, you can virtualize SAN so that you don't have to have a separate storage area network and can have your computer and storage on the same box or computer.

What needs improvement?

Because of virtual storage, the system reaches reserve storage for its functions. It also consumes a certain amount of storage, which then results in the creation of a fault tolerance for the system. All of this adds to a lot of capacity being consumed in terms of storage for each drive for vSan. I find this to be one drawback of using vSan.

The pricing for licensing could be cheaper.

For how long have I used the solution?

I've been using this solution for about three years.

What do I think about the stability of the solution?

I find it to be a stable solution.

What do I think about the scalability of the solution?

I think VMware vSAN is a scalable solution.

How are customer service and technical support?

I was satisfied with the customer service and technical support I received.

How was the initial setup?

The initial setup was straightforward and took less than two weeks.

What about the implementation team?

We used a consultant for the installation project.

What's my experience with pricing, setup cost, and licensing?

The licensing cost is high and should be taken into account.

What other advice do I have?

You need to pay attention to the calculation metrics in terms of sizing. Depending on your design, you need to be sure that you actually factor in enough storage capacity to be able to achieve whatever you want to achieve in terms of looking at your growth rate.

Overall, on a scale from one to ten, I would rate this product at eight.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
VMware vSAN
December 2025
Learn what your peers think about VMware vSAN. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
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Head of network and web at a maritime company with 501-1,000 employees
Real User
Apr 7, 2021
Good performance and pricing but needs load balancing features
Pros and Cons
  • "Technical support is very helpful and very good at resolving issues."
  • "Hardware load balancing is available on the enterprise version of the solution, however, it's extremely expensive and therefore out of our budget."

What is our primary use case?

We are mainly using the solution for our Windows environment. 

What is most valuable?

We're largely happy with the solution overall. 

The performance has been good in general.

The initial setup is simple.

Technical support is very helpful and very good at resolving issues.

The pricing is decent.

What needs improvement?

We are looking for more load balancing at an application level.

For the hardware level, we're looking at some other solutions. For example, we're checking out Nutanix and Sangfor. 

We've had issues with load balancing. Suppose, for example, if the physical ESXi host is down, the virtual machine you have handle manually. We need to have load balancing and RAM and processor balancing also.

Hardware load balancing is available on the enterprise version of the solution, however, it's extremely expensive and therefore out of our budget.

In general, we're looking for more features. This solution doesn't really offer us that much.

For how long have I used the solution?

We've been using the solution for three to four years at this point.

What do I think about the stability of the solution?

We had some issues about a year ago with stability. We took the problem to support and they were able to resolve whatever the issue was. It's been stable since then, and we haven't had issues with bugs or glitches and it doesn't crash or freeze.

What do I think about the scalability of the solution?

My colleague and I are the IT people, and we are managing vSAN for the most part. We haven't necessarily attempted to scale the solution at all. Therefore, it would be hard to say how easy or difficult the process is or how scalable in general the product is.

How are customer service and technical support?

We've used technical support in the past to resolve issues, and they have been very helpful and responsive They were able to fix any problems we've had. We're quite satisfied with them. They've been very good, very helpful.

How was the initial setup?

The initial setup is not complex. It's very simple and very straightforward. 

While we handle the maintenance ourselves in-house, we have the option of calling our integration partner if we run into any issues.

What about the implementation team?

We had an integration partner that came in and assisted us with the initial implementation. We did not handle it completely in-house. They were very helpful.

What's my experience with pricing, setup cost, and licensing?

The pricing is mid-range. It's pretty good compared to other options. Everything is included. There are no additional or hidden costs.

The enterprise version, however, is very, very high. Currently, we are using the standard version. To move to the enterprise level, there is a big price jump.

Which other solutions did I evaluate?

We're currently evaluating Nutanix and Sangfor as options to replace VMware in our organization. We want more load balancing and therefore are looking for a solution that could potentially offer us that.

What other advice do I have?

We are just a customer and an end-user.

I'd recommend the solution to other organizations.

I would rate it at a seven out of ten. We've been happy with it for the most part, however, we are looking at other options that offer more features. The standard version just isn't giving us enough of what we need. That said, it;'s a good product.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user1528998 - PeerSpot reviewer
CTO & Co-Founder at a tech services company with 11-50 employees
Real User
Apr 6, 2021
Best stability, good price, and useful Stretched Cluster feature
Pros and Cons
  • "Stretched Cluster is one of the big features that we use across multiple data centers."
  • "I am looking for more of a software-defined storage platform that uses different protocols, such as iSCSI, NFS, and CIS, and maybe also has an object as part of that. They should 100% make it more of a storage-based product where it is not linked just to VMware, and it also has NFS and iSCSI built-in at a scalable level. They should turn it more into a dedicated storage-as-a-service platform instead of just being built into the VMware kernel. Their level one and level two support is not at all good, and it should be improved."

What is our primary use case?

We use it everywhere. We power all of our public cloud with it, and we also power all of our customers' private clouds with it. 

What is most valuable?

Stretched Cluster is one of the big features that we use across multiple data centers.

What needs improvement?

I am looking for more of a software-defined storage platform that uses different protocols, such as iSCSI, NFS, and CIS, and maybe also has an object as part of that. They should 100% make it more of a storage-based product where it is not linked just to VMware, and it also has NFS and iSCSI built-in at a scalable level. They should turn it more into a dedicated storage-as-a-service platform instead of just being built into the VMware kernel.

Their level one and level two support is not at all good, and it should be improved.

For how long have I used the solution?

I have been using this solution for four years.

What do I think about the stability of the solution?

This is the best product that we've ever used.

What do I think about the scalability of the solution?

It is surely scalable for 64 nodes. We can run petabytes of data if we want. 

Our clients are small to medium companies.

How are customer service and technical support?

VMware's level one and level two support is not at all good. Their support is good only when you get to level three.

What's my experience with pricing, setup cost, and licensing?

It is cheap. It is $0.02 a gig.

What other advice do I have?

I would advise others to just make sure that latency is brought into the equation because being HCI, network latency determines everything.

I would rate VMware vSAN an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. partner
PeerSpot user
Abbasi Poonawala - PeerSpot reviewer
Chief Enterprise Architect at a financial services firm with 1,001-5,000 employees
Real User
Top 20
Mar 22, 2021
Functional dashboard, scalable, but more volume views needed
Pros and Cons
  • "This solution has a dashboard that you can log into and control if you need too while the VM is getting created."
  • "The solution could be improved by having more filtered and multiple view volumes instead of a single view."

What is our primary use case?

The primary use of the solution is the virtualization and storage process in a simple platform. 

The solution is not independent, it is interlaced with other solution such as vSphere and NSX. If you work with one you will be working with others. vSphere is connected to NSX and the NSX will connect to the vSAN. vSphere connects for storage purpose. When the virtualization process is happening, the storage area network would be vSAN. It resembles a managed service from VMware, where all the data and everything will be put into the vSAN.

What is most valuable?

This solution has a dashboard that you can log into and control if you need too while the VM is getting created.

What needs improvement?

The solution could be improved by having more filtered and multiple view volumes instead of a single view.

In the next release, I would like to see a more user-friendly dashboard with the potential to display issues. It should be capable of detecting the issues faster. For example, if something is wrong with your LAN, controller, or storage volumes.

For how long have I used the solution?

I have used the solution for ten years.

What do I think about the scalability of the solution?

The solution is scalable. We have more than 50 administrators and approximately 200 operators using the solution.

How are customer service and technical support?

The technical team is provided by VMware and has workers in all different areas. For example, there will be people working in the storage control part or in the technical area.

How was the initial setup?

It was quite easy to install and took a couple of hours.

What about the implementation team?

I did the installation by myself. 

What's my experience with pricing, setup cost, and licensing?

The solution requires a license. The payment is on a yearly basis and It is not overly expensive. 

Which other solutions did I evaluate?

We evaluated Microsoft Hyper-V which has a similar storage area network. However, it can not be used together with NSX and vSpere like this solution. 

What other advice do I have?

I will continue using and recommend this solution.

I rate VMware vSAN a seven out of ten. 

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Devendra-Singh - PeerSpot reviewer
Assistant Manager at a financial services firm with 10,001+ employees
Real User
Feb 28, 2021
Ease of integration is key in addition to a very good VCG notification feature
Pros and Cons
  • "Very good VCG notification feature."
  • "Reporting currently depends on third party applications and that could be improved."

What is our primary use case?

Our primary use case is to host our hyperconverged solutions. I'm a project manager and team leader and we are implementers of this solution. We carry out everything from implementation to rollout. We are customers of VMware vSAN.

What is most valuable?

The VCG notification feature is key for me. 

What needs improvement?

We faced some latency issues but it's been a little better lately. I'd like to see a single dashboard product and an improvement in reporting which currently depends on third party applications. 

For how long have I used the solution?

I've been using this solution for almost seven years. 

What do I think about the stability of the solution?

It's relatively stable now although we had some issues in the past. 

What do I think about the scalability of the solution?

The solution is scalable, we have around 5,000 users. I think there are about 15 people in the company who deal with monitoring, management, and implementation.

How are customer service and technical support?

We had a very good team early on so we were not dependent on Microsoft or VMware to help mitigate issues.

Which solution did I use previously and why did I switch?

We previously used Nutanix and I was very happy using Prism. We ended up with vSAN following a bidding process.

How was the initial setup?

The initial setup took around 15 months. It was reasonably simple but there were some issues. We migrated around 150 VMs with applications on them.

What's my experience with pricing, setup cost, and licensing?

We have a deal with them so we don't pay for individual licenses, it's a complete solution with an overall license. 

What other advice do I have?

There are many similar solutions on the market. With VMware you get ease of integration because any new product they bring to the market has VMware. 

I rate this solution an eight out of 10. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1502748 - PeerSpot reviewer
Senior Manager IT Services at a financial services firm with 1,001-5,000 employees
Real User
Feb 22, 2021
A stable solution with integrated storage and a single pane of glass for management and operational control
Pros and Cons
  • "It has a single pane of glass for management and operational control, which is the most valuable feature. The integrated storage is also valuable."
  • "Its integration with a hybrid cloud can be improved. Its scalability can also be improved so that it can be integrated with more than 32 nodes. The maximum number of nodes is okay, but our use cases could probably do with more nodes, probably up to 64. In terms of new features, it should probably have the basic support for high-speed networking spaces."

What is most valuable?

It has a single pane of glass for management and operational control, which is the most valuable feature. The integrated storage is also valuable.

What needs improvement?

Its integration with a hybrid cloud can be improved. Its scalability can also be improved so that it can be integrated with more than 32 nodes. The maximum number of nodes is okay, but our use cases could probably do with more nodes, probably up to 64.

In terms of new features, it should probably have the basic support for high-speed networking spaces.

For how long have I used the solution?

My experience with it has been for about 12 months.

What do I think about the stability of the solution?

It has good stability. It is better than the non-hyper-converged one that we had previously.

What do I think about the scalability of the solution?

Its scalability can be improved so that it can be integrated with more than 32 nodes.

How are customer service and technical support?

Their support is good. If you are a big enough user, you get enough support. 

Which solution did I use previously and why did I switch?

This is the first one that we used.

How was the initial setup?

For us, it was fairly straightforward. You need to have knowledge of vCenter. The deployment took about two to three days in total.

What's my experience with pricing, setup cost, and licensing?

It is expensive, but you get what you pay for.

What other advice do I have?

I would recommend this solution, but you have to be careful about the license cost. It can get quite expensive.

I would rate VMware vSAN a nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1381863 - PeerSpot reviewer
CEO at a tech services company with 201-500 employees
Consultant
Oct 24, 2020
Very stable, easy to set up, and easy to use
Pros and Cons
  • "It is very easy to set up and very easy to use. It is very useful."
  • "If one node out of your ten nodes fails, it takes a lot of time to replicate and rebalance VMware vSAN. This time can be reduced. When a node fails and the data is not accessible, vSAN has to be rebalanced to make the redundancy level of two again. However, if it is taking a lot of time and any other hardware fails during that time, then we have a problem. Two disk failures mean that all data will be lost, and we may have to recover it from the backup. So, the number of threads that run to do the rebalancing could be more so that the time taken to make it fully redundant again is not so much."

What is our primary use case?

We are providing virtual machines for our niche area of accounting firms. For virtualization, we are using VMware vSphere, and for storing these virtualizations, we are using VMware vSAN. 

We have co-located servers in different data centers. That's where we have installed the VMware vSAN for our use.

How has it helped my organization?

vSAN is software-defined networking. The advantage of vSAN is that if one of the servers goes down, nothing happens. In traditional SAN, if the SAN goes down, everything goes down, and your business will come to a halt. That's why we decided to go for vSAN because you have a number of servers in vSAN. 

Each server participates in creating the virtual SAN. In case one server goes down, the other servers continue to work, and the workload gets realigned to the nodes that are up. Your work doesn't get interrupted. That's why a lot of companies are moving to software-defined storage, where the storage is created through software. vSAN is also software-defined storage.

What is most valuable?

It is very easy to set up and very easy to use. It is very useful.

What needs improvement?

If one node out of your ten nodes fails, it takes a lot of time to replicate and rebalance VMware vSAN. This time can be reduced. When a node fails and the data is not accessible, vSAN has to be rebalanced to make the redundancy level of two again. However, if it is taking a lot of time and any other hardware fails during that time, then we have a problem. Two disk failures mean that all data will be lost, and we may have to recover it from the backup. So, the number of threads that run to do the rebalancing could be more so that the time taken to make it fully redundant again is not so much.

For how long have I used the solution?

I have been using VMware vSAN for almost five to six years.

What do I think about the stability of the solution?

Initially, there were a lot of problems because it was a new product from VMware. There were a lot of hiccups, but now, it is a very stable product.

What do I think about the scalability of the solution?

It is quite scalable. We are using it ourselves, and we are providing virtual machines to other customers. 

We are using 16 nodes. For creating this storage, we have about 600 terabytes of storage in VMware vSAN in each cluster. If you have to make it several petabytes, then I don't know whether it will work or not, but up to one petabyte, I don't see any challenge in VMware vSAN. I have no idea about the scalability larger than that.

How are customer service and technical support?

I would rate VMware support a seven out of ten. I won't give them more than that because some of their engineers don't have so much in-depth understanding of the product. Sometimes, a lot of time gets wasted than getting support from them. Their support team needs to be trained for faster IT support.

How was the initial setup?

It is very easy to set up. You don't have to really make any effort to set it up. One or two days are enough to deploy VMware vSAN. It takes around 24 to 48 hours.

What about the implementation team?

We do it ourselves because we have about five to six clusters in different data centers in the US at different geographic locations. It is easy to deploy, and you don't need a very strong technical knowledge to deploy. 

The number of people required to maintain this solution depends upon the size of the infrastructure. If you have 15 nodes, you can have a team of about two to three experienced people.

What's my experience with pricing, setup cost, and licensing?

If they could reduce the cost, it would be better. Licensing costs are something that they could take care of. If you are a smaller and strong IT team, then VMware vSAN is a very good product. If you want to expand in the service provider space, then you will have to go for an open-source solution like OpenStack.

We are now looking at OpenStack because we sell licensing costs. We are a service provider, so the IT component data is a substantial component in our overall costing. We feel that OpenStack might help us to cut down the licensing cost. Therefore, we are looking at SAS storage instead of vSAN. SAS is open source, but it is not wise to have open source without having the backend support. We are using RedHat SAS, and it is an open-source solution. You can also have a free version, but we are using it with support from RedHat so that we have somebody to back us up in case we have a problem. 

If you do normal business, then IT expense is 1% or 2% of the total turnover. The higher licensing costs sometimes don't make difference to the big companies who are not service providers and are using it only for their internal use. For them, the IT cost is 1% or 2%, but for an IT service provider, the IT costs will go up to 15% to 16% of the total cost of the operations. This is where the licensing costs become irrelevant. For example, the licensing cost of using VMware, VC, and vSAN is 8% of my monthly revenue. Every month, I pay about $35,000, and, with the revised plan, it will be something like $50,000 or revenue of $600K per month, which means almost 8% of the revenue is going into VMware licensing. In a very competitive world, 8% as a cost element is huge. So, if I can bring it down to 2%, I save 6% in revenue expenditure. In terms of profit, 6% of 30% is something like another 25% increase in my profit. My profit can be almost 25%. It would be 20% to 25% in case I am able to handle the licensing costs and bring them to a very low level. Because these IT costs are substantial for us, that is why we are going with OpenStack. 

OpenStack has a limitation that it requires more hardware. There will be some increase in the hardware cost, but overall, we will save 5% to 6% of our licensing cost by using OpenStack.

What other advice do I have?

If you want a very simple structure, VMware vSAN is a good idea. If you have a larger and strong IT team and the cost is a factor for you, you can go for OpenStack.

I would rate VMware vSAN an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Implementer
PeerSpot user
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Updated: December 2025
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Download our free VMware vSAN Report and get advice and tips from experienced pros sharing their opinions.