We mainly use vSAN for two purposes. One is to improve application performance with the HCI. The second is to migrate customers from legacy storage to high-speed SSD-based infrastructure. They are moving the computer network and storage capacity together.
Solution Architect, Consultant and Corporate Trainer at a computer software company with 51-200 employees
The features we've found most helpful are live application migrations and storage policies
Pros and Cons
- "The vSAN features we've found most helpful are live application migrations and storage policies. It has storage, policies, application, and DRS policies. Automation is there."
- "The pricing model is sometimes a challenge for us because their licenses are very costly."
What is our primary use case?
What is most valuable?
The vSAN features we've found most helpful are live application migrations and storage policies. It has storage, policies, application, and DRS policies. Automation is there.
Also, if a customer wants to go for a VMware stack, vSAN has flexible, completely integrated solutions for two clouds. Stretched Cluster, vMotion, VXLAN—there are so many features.
For how long have I used the solution?
We are an IT solution provider, and we've been using VMware for 15 years.
What do I think about the stability of the solution?
I would say vSAN is stable.
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October 2025
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What do I think about the scalability of the solution?
Once you develop all three of your stacks, you can plug in the rack servers and all. If you are increasing in parallel, vSAN automatically increases the overall computing capacity of the IT infrastructure in terms of network storage and what you can compute.
How are customer service and support?
Technical support is also good. I would rate VMware support eight out of 10 because nobody is perfect.
How was the initial setup?
Setting up vSAN isn't too tricky. All HCI providers—Microsoft, Cisco, and VMware—have very smooth implementation except for Microsoft storage, which is complex.
Maintenance is required. Sometimes hard disks crash, but thanks to the mobility and abstraction of the software from the hardware, we can migrate the entire infrastructure layer to some spare PC's main server and perform maintenance. This is the standard patching practice in the industry.
What's my experience with pricing, setup cost, and licensing?
The pricing model is sometimes a challenge for us because their licenses are very costly.
What other advice do I have?
I rate VMware vSAN nine out of 10. I am a VMware fanatic. As a solution architect, I've designed solutions for many customers. Clients have personal preferences, and they're generally swayed by what the vendors tell them, but my perspective is purely technical. If you are going for features, scalability, and performance, VMware is the best solution.
It's not dependent on any vendor. The VMware layer is there, and VMware is required, but it saves a lot of costs and provides flexibility. Let's say I bought around 10 or 15 servers, and I'm not satisfied with the performance. I can change my server and migrate all my workloads to the new servers in the future.
VMware has an edge in terms of computing and networking because if we are going for a VMware infrastructure solution, there's a storage layer, so it can work with any kind of server or vendor. Suppose I buy some of my servers from Dell, some from HP, and a few from various companies. VMware gives you the flexibility to work with any vendor, networking, switches, and storage. They can come together in a complete software layer. I can have five servers from five different vendors. If I don't like one, I can plug in a server from any vendor in the stack, and it'll work.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Infrastructure Security with 201-500 employees
Easy to use and straightforward to upgrade with helpful technical support available
Pros and Cons
- "The ease of use is great."
- "The updating process could be easier."
What is our primary use case?
We primarily use the solution on Microsoft Windows Active Directory and loads of applications. Most of our stuff, over 90% of our servers, are on VMware.
What is most valuable?
The ease of use is great.
The initial setup and upgrade process was pretty straightforward.
Technical support is great.
What needs improvement?
The updating process could be easier. It's just a bit more complex. I don't update very often. It's something I do infrequently, and therefore, we haven't got that much experience with it. That said, this Lifecycle looks better. There's a new feature called Lifecycle, which is dealing with the issue sI mainly have.
I haven't done an update yet with the new system. My understanding is it's an improvement from what I can see.
Guests that are pinned to hosts for various reasons, for antivirus or the backups should be able to be reported that they are being pinned, and also reported if things have snapshots. When you're doing certain things, they don't work so well if you've got snapshots on or if you've got things that are pinned. They can't move. When you're doing things, if there was something that was going to stop it from working that's within VMware, these should automatically be checked.
What do I think about the stability of the solution?
The stability of the product is very good. There are no bugs or glitches. It doesn't crash or freeze. It's reliable and the performance is good.
What do I think about the scalability of the solution?
The scalability is quite good. I don't know any others, to be honest. I've never used Hyper-V or any of the others. It's quite a de facto standard so I'm happy enough. I'm not informed as to how difficult or easy it is compared to others.
We'd like to expand in the future. We've tried to utilize it for everything. We can't do that at the moment due to licensing. Not the VMware licensing. It's more due to Oracle.
How are customer service and support?
Technical support is very good. We have two places to get assistance. We have this vendor who supplied the new VMware and installed it and converted it, and we got another supplier who maintains everything and they're both very good. I'd recommend both of them.
How was the initial setup?
The last setup was an upgrade. It's not so complex as we had to upgrade an existing system. It's not overly complex. I'd rate the process at a four out of five.
The issues we had were mainly due to other things like the backup and data transfer. It wasn't actually to do so much with VMware itself and the other things. It was the transfer of data from one storage device to another and VMware wouldn't let us do it.
The deployment took about two weeks.
What about the implementation team?
We had a third party do it. They are a lot more experienced than us so we paid them for all the new hardware and we paid for them for the engineering to fit it and install it. We paid for them to convert from the old system to the new system - from the old VMware to the new VMware.
Our experience with them was very good. They were extremely helpful.
What's my experience with pricing, setup cost, and licensing?
I don't deal with the licensing. I can't speak to the costs involved.
What other advice do I have?
I work for the portrait gallery and we just serve our own people. We don't sell to the outside. I don't use it for outside organizations.
I'd advise potential new users to ask around for different suppliers who do it, just do a proper tender on supplying, and just to watch out for, if you're upgrading, how your backup treats the upgrade. That's a problem we had. We have Veeam, which is VMware, however, we made a mistake on using a new machine and trying to move stuff across and Veeam made it more complicated, which we didn't realize would happen. It's caused some issues.
Our experience was good, however, I haven't got enough experience with the outside vendors who do this as I only work for this company and we only do the upgrade once every three years or so. That said, I'd advise users to go with someone who's got a good background or reputation.
Overall, I'd rate the solution at an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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VMware vSAN
October 2025
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Has worked well for two years, but requires a minimum of nodes for maintenance mode
Pros and Cons
- "The most valuable thing about vSAN is that all of its features have been working well for us for the past two years. We haven't had an issue with them."
- "When designing the implementation for vSAN, I have noticed that it requires a minimum of six nodes, and this creates a problem when it comes to maintenance. If, out of the six nodes, I put one node in maintenance mode, then vSAN does not create other VM components."
What is our primary use case?
We are an implementation partner for VMware vSAN and we use it alongside our hyperconverged infrastructure solutions with products such as Nutanix, HyperFlex, and SimpliVity. It is currently implemented in key areas off-site for over seven customers.
What is most valuable?
The most valuable thing about vSAN is that all of its features have been working well for us for the past two years. We haven't had an issue with them.
What needs improvement?
When designing the implementation for vSAN, I have noticed that it requires a minimum of six nodes, and this creates a problem when it comes to maintenance. If, out of the six nodes, I put one node in maintenance mode, then vSAN does not create other VM components. I think the reason for this is that the minimum configuration is a six node arrangement. If any one of the six nodes is put into maintenance mode, we're simply unable to create a VM, but if there are seven nodes in that cluster, then we are able to put one under maintenance. That's one thing that should be looked at.
More generally, the features of vSAN as we see them are dependent on the quality of the storage, since each different storage technology has its own separate features that go along with it.
For how long have I used the solution?
I have been working with VMware vSAN for at least two years.
What do I think about the stability of the solution?
It is a stable product, especially now that we have it fully implemented. However, if any two or three of the nodes go away, vSAN goes down. I think we've had a few VMs where the data has been lost for this reason. I guess that the way it works would be similar to other technologies, but that's what we have observed.
What do I think about the scalability of the solution?
You can increase the compute capability as well as the disk storage, so it is scalable.
How are customer service and support?
I've already escalated the issue regarding the six nodes, which I've mentioned. This has been escalated to VMware and they know that it is a limitation, because apparently it is normal behavior for any nodes that are put in maintenance mode.
How was the initial setup?
The setup is easy.
What other advice do I have?
We have been working with vSAN for the last two years, and we haven't seen too many issues overall, but because of the troubles we have faced with the fact that vSAN doesn't let you put a node in maintenance mode unless you have six or more nodes, I would rate VMware vSAN a six out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Implementer
IT Project Manager at a museum or institution with 11-50 employees
We use it for our whole infrastructure, and we find it very stable and easy to administer
Pros and Cons
- "It is user-friendly, and its performance is good."
- "It could be cheaper."
What is our primary use case?
We use it for our whole infrastructure. We use it for about 50 servers.
We are using its latest version.
What is most valuable?
We use it on three hosts, and we find it very easy to administer.
It is user-friendly, and its performance is good.
What needs improvement?
It could be cheaper.
For how long have I used the solution?
We have been using it for two years.
What do I think about the stability of the solution?
Its stability is good. Its performance is good. We haven't had any breakdown in the last two years. We are very satisfied with the solution.
What do I think about the scalability of the solution?
At the moment, we have a limit because we host 50 servers. We could have a bit more memory, and we have to buy it.
There are 60 users who are using all the servers. Its usage is moderate.
How are customer service and support?
Normally, when we have a problem, we contact the consultant who had set up the system. He can usually fix the problem, but there haven't been many problems since we set up the system.
Which solution did I use previously and why did I switch?
We used VMware but not vSAN.
What about the implementation team?
Its setup was done by a consultant. It took about one or two days, but I don't remember exactly.
In terms of maintenance, it doesn't require much. We have to update it once in a while. It takes about two or three days a month.
What was our ROI?
We don't look at these figures. We buy a system and use it. We don't look at the figures like ROI.
What's my experience with pricing, setup cost, and licensing?
It could be cheaper.
What other advice do I have?
We are very satisfied with this solution. I would advise others to go ahead and just use it.
I would rate it an eight out of 10. It is a good product.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Solutions Architect at a tech services company with 1,001-5,000 employees
The vendor has been around for a long time, so the solution is pretty stable
Pros and Cons
- "I think vSAN's stability is good. It's an underlying solution for both on-prem and in the cloud, especially the VMC on AWS stuff too. VMware has been around for a long time, so it's pretty stable."
- "There is a lot that VMware could improve from a marketing perspective. The cloud is still new for many people, so extending storage should be effortless. It shouldn't be so complicated to extend the storage so workloads can access it no matter where they go."
What is our primary use case?
All of our customers are either doing virtual storage on the cloud, or they're trying to extend their on-prem storage solution into the cloud. Our typical use case is providing features in the cloud that are typically on-premise, and that includes storage as well. For example, we might have vSAN on-prem storage that the workloads are accessing, and we want to extend it to the cloud to start spanning workloads out there.
Most customers have a hybrid setup, with some of their infrastructure on-prem and some on the cloud. Other customers are getting out of the data center business altogether and moving everything into the cloud.
What needs improvement?
There is a lot that VMware could improve from a marketing perspective. The cloud is still new for many people, so extending storage should be effortless. It shouldn't be so complicated to extend the storage so workloads can access it no matter where they go.
When you're moving a workload, you don't want to worry about whether the storage will be there or not. Ideally, that should be easily replicated and extended to a cloud environment. We have a lot of vendors trying to extend their on-prem infrastructure seamlessly. That could be workloads. It could be extending the virtual hardware to on-prem storage or the physical storage to virtual storage in the cloud. Everything should be easy for customers to consume and configure, but some of this stuff is still pretty complex because it's so new.
For how long have I used the solution?
I've been using vSAN for about five years.
What do I think about the stability of the solution?
I think vSAN's stability is good. It's an underlying solution for both on-prem and in the cloud, especially the VMC on AWS stuff too. VMware has been around for a long time, so it's pretty stable.
How was the initial setup?
All the vendors are working on making the setup more straightforward. Things are becoming a little more scripted. More automation and installations where you don't have to check every box are always good.
What other advice do I have?
I rate VMware vSAN nine out of 10.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Senior Technology Consultant at a tech services company with 10,001+ employees
Easy to configure with basic functionality
Pros and Cons
- "VMware vSAN is easy to configure, with basic functionality and the customer can maintain the solution."
- "The only thing that can be improved is the cost."
What is our primary use case?
Our company works in a multi-cloud model, hybrid environment using both the hyperscalers AWS and Azure with a combination of public and private clouds. Our organization is an integrator so VMware vSAN is used for our end customer.
VMware vSAN is used for VM workloads. We show our customers that they do not need to keep everything on-premises and that they can move not critical data to minimize data compliance security. We move them to a public cloud with the two hyperscalers. For workloads that they are not comfortable keeping in a public cloud, we recommend using a hybrid model. My use cases deal with virtual workloads, retailing and manufacturing solutions.
What is most valuable?
VMware vSAN is easy to configure, with basic functionality and the customer can maintain the solution.
What needs improvement?
The only thing that can be improved is the cost.
For how long have I used the solution?
I have been using VMware vSAN for more than two years.
What do I think about the stability of the solution?
VMware vSAN is stable. We would not recommend it to so many of our partners if it were not. It is foolproof; it's on multiple workloads.
What do I think about the scalability of the solution?
The solution is scalable. Our customers have varying workloads, so we use the combination of on-premises and hybrid cloud, moving from private to public, and public to private so the scalability is always there.
How are customer service and support?
We have in-house support for normal operational transactions. We also have a contract with VMware vSAN. Even our end customers have direct support contracts for the solution. Normally escalations to VMware support have to do with product bugs, a defect, or an engineering issue.
What about the implementation team?
Our team deploys the solution in the customer's environment. We use VMware administrators to manage the storage. They have a combination of storage and VMware background. Our virtualization administrator is VMware certified and cross-trained with the storage administrator to increase productivity.
What's my experience with pricing, setup cost, and licensing?
VMware vSAN is less expensive than having a traditional three-tier solution or a full virtual VFX using a hyper-converged soluton. The cost is still too high and should be lower.
What other advice do I have?
VMware vSAN is not right for all types of use cases. It is specific to an opportunity if the customer is looking at an interim solution and wants to keep the costs low. This environment is more to do with development testing.
VMware vSAN is a good fit if you are looking at security and scale. In an environment that is more productive and needs better performance, this solution may not be the right fit.
I would rate this solution a 9 out of 10.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Chief Executive Officer at Infoview Limited
Frequent feature updates, beneficial webinars, and simple to manage
Pros and Cons
- "The most valuable features of VMware vSAN are that it receives updates frequently, has good compression, optimized storage, and they provide webinars on what is new. Additionally, the integration with third-party products is good and it is easy to manage."
- "Customers who are using Essentials Plus or even Essentials have to pay for technical support. However, they should not have to pay for support."
What is our primary use case?
We are using VMware vSAN for data center virtualization.
How has it helped my organization?
The solution has benefited our organization from all the consolidation features, such as disaster recovery and backups.
What is most valuable?
The most valuable features of VMware vSAN are that it receives updates frequently, has good compression, optimized storage, and they provide webinars on what is new. Additionally, the integration with third-party products is good and it is easy to manage.
What needs improvement?
Customers who are using Essentials Plus or even Essentials have to pay for technical support. However, they should not have to pay for support.
For how long have I used the solution?
I have been using VMware vSAN for approximately seven years.
What do I think about the stability of the solution?
The solution is highly stable.
What do I think about the scalability of the solution?
VMware vSAN is scalable.
We have approximately 20 to 30 customers using this solution.
How are customer service and support?
The support is very good. However, there are times it could be quicker.
Which solution did I use previously and why did I switch?
I have worked with other solutions, such as Hyper-V and Citrix. Our preference is always VMware.
How was the initial setup?
The initial implementation is straightforward. The time of installation can vary, it depends. If you're looking at virtualizing a host only, it can be done in five minutes.
What about the implementation team?
We use one engineer for the installation and maintenance of the solution.
What's my experience with pricing, setup cost, and licensing?
There is a license required for this solution, it is a one-time payment. However, if they want support for the solution, it can be paid annually or for three years.
What other advice do I have?
I rate VMware vSAN a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Manager at a computer software company with 11-50 employees
Effective vMotion feature, reliable, and good online support
Pros and Cons
- "The most valuable feature for our customers is vMotion. It allows them to shut down virtual machines and migrate them to others servers."
What is our primary use case?
We are using VMware vSAN for the transformation from the physical server to the virtual environment.
How has it helped my organization?
By using VMware vSAN we have limited the need to maintain multiple physical servers. Additionally, we have been able to reduce the entire cost of the IT operation and management because of the reduction of physical servers. There are fewer electricity and cooling systems needed.
What is most valuable?
The most valuable feature for our customers is vMotion. It allows them to shut down virtual machines and migrate them to others servers.
For how long have I used the solution?
I have been using VMware vSAN for approximately six years.
What do I think about the stability of the solution?
The stability of the solution is very good. From customer feedback, VMware is much more stable compared to Hyper-V.
What do I think about the scalability of the solution?
The scalability of VMware vSAN is good.
We currently have approximately 80 customers using this solution.
We plan to increase usage. Our sales team prefers this solution over other solutions.
How are customer service and support?
We use online documentation and videos for support, such as YouTube. If there is a problem we cannot solve then we email the support of VMware.
Which solution did I use previously and why did I switch?
We deploy many other solutions for our customers, such as Hyper-V, which some of them prefer.
How was the initial setup?
The initial setup is quite simple according to our customer feedback. The time it takes for the deployment depends on many factors, such as use case and environment size.
What about the implementation team?
We have a six-person technical team for maintenance.
What was our ROI?
We have received a return on investment. Our customers are happy, we do not need to employ a technician after deployment which is good. There is a decent return on investment but it also depends on the customers' use case.
What's my experience with pricing, setup cost, and licensing?
The cost of the solution is high and if it could be reduced the customers would be very happy.
We have used VMware for different kinds of customers. Our target customers are SMB or SME, they normally choose VMware and their first package. We do have customers who use our own data center services, in this case, we use the VMware manage service license.
What other advice do I have?
We typically propose VMware to our customers. We advise the customer to switch to virtualization. The main point is the customer would like to recover their data. If they'll use the physical server they cannot meet the requirement of fast recovery of the data. That's why we ask customers to do the server control check into the virtualization. You can save a lot of time managing the physical server and have a lower cost for the backup option. You can have a better recovery solution is the main point our customer use VMware.
I rate VMware vSAN an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Updated: October 2025
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